Thanks to visit codestin.com
Credit goes to www.scribd.com

Scribd
Upload
3K views10 pages

Can Business Process Management Make A Difference?

Can Business Process Management Make a Difference?  Laudon/Laudon MIS 12/e: pages 519-520   Made and presented for the course Management Information Systems at Viadrina University, winter term 2012/2013.   1. Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management? 2. What were the business benefits for each company from redesigning and managing their business processes? How did BPM change the way these companies ran their businesses? 3. What might be some of the problems with extending BPM software across a large number of business processes? 4. What companies stand to gain the most by implementing BPM?

Uploaded by

Birte Reiter
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
3K views10 pages

Can Business Process Management Make A Difference?

Can Business Process Management Make a Difference?  Laudon/Laudon MIS 12/e: pages 519-520   Made and presented for the course Management Information Systems at Viadrina University, winter term 2012/2013.   1. Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management? 2. What were the business benefits for each company from redesigning and managing their business processes? How did BPM change the way these companies ran their businesses? 3. What might be some of the problems with extending BPM software across a large number of business processes? 4. What companies stand to gain the most by implementing BPM?

Uploaded by

Birte Reiter
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 10

Can Business Process Management Make a Difference?

Management Information Systems 28.01.2013

Outline
1. Why are large companies good candidates for BPM? 2. What were the business benefits for each company? How did it change their business? 3. Possible problems with extending BPM across a large number of business processes. 4. What companies stand to gain the most by implementing BPM?

Large companies and BPM


Large companies are good candidates for BPM
Disparate Existing Tools and Applications Identical Process Steps Lack of Data Consistency Decentralized Documentation Unstructured Process Knowledge Process Assessment Difficulties Low Speed to Market

Business Process Management


Streamline Business Processes Capitalize New Opportunities Optimize Use of Resources Sustainable Growth and Performance

Business benefits
AmerisourceBergen, one of the worlds largest pharmaceutical services companies Metastorm BPM software for analyzing, managing, and redesigning business processes First BPM project intended to automate and implement an online collaborative contract and chargeback process Results encouraged the company to expand BPM to other areas of the business

Business benefits
Diebold, global leader in integrated self-service delivery and security systems and services with worldwide operations Progress Savvions BusinessManager BPM solution to understand and improve order fulfillment process BPM project generated real time visibility of the order process to analyze, control, and improve its execution Pleased with the results, Diebold immediately used BusinessManager for other processes

Possible problems

Spanning a large processes with one BPM:

Companies that stand to gain the most


1. Large companies Synergies in compliant process across several divisions Overview: Extensive list of different products and business processes Decrease number of employees and process failures by automation and process redesign

Companies that stand to gain the most (cont.)


2. Customer-orientated companies Fast response times Immediate feedback Automation: customers work themselves (self-service) Customer convenience and satisfaction Depending on reliable customer data in different entities and divisions

Companies that stand to gain the most (cont.)


3. Online companies and start-ups Modern processes and technologies lower resistance to changes faster adaptions of redesigned processes Collaboration across different functions Lower budget simpler processes

4. High risk Businesses (e.g. financial) Risky processes

What is your personal experience with BPM?

You might also like