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Portal Systems Integration

This document outlines the architecture of a company's phone system and internal network, showing how customer phone calls and interactions are routed through an interactive voice response system, call center agents, and various backend databases and applications to provide insurance quotes and process transactions. Key components include an internal phone switch, call center, customer-facing web portal, application servers connecting various systems, and databases for life insurance, property and casualty, financial, and human resources information.

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shahdr1810
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
38 views1 page

Portal Systems Integration

This document outlines the architecture of a company's phone system and internal network, showing how customer phone calls and interactions are routed through an interactive voice response system, call center agents, and various backend databases and applications to provide insurance quotes and process transactions. Key components include an internal phone switch, call center, customer-facing web portal, application servers connecting various systems, and databases for life insurance, property and casualty, financial, and human resources information.

Uploaded by

shahdr1810
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Public Phone Switch

IVR Internal Phone Switch

ODBC

Oracle
3270 WS

ODBC

BRMS SS
WS

Call Center
Customer Phone CSR Browser & text chat

CTI
WS

Life Ins

DB2

CSR Phone

WS

MQ

ODBC

P&C MS Exg
WS SMTP/POP
Demilitarized Zone (DMZ)

SQL Server

ODBC

WS

WS

Fin & HR
ODBC WS

Oracle

Web Server
Agent Browser Portal

App Server

WS

ESB

Doc Gen LDAP

Oracle

Internet
ODBC

Quoting

Oracle

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