Applications, Systems & Server Monitoring
Problems
Client have many applications and interfaces. Any Interface or application outage is critical.
- client have depended on users to tell, when there are problems.
Each process has many points of failure. Outages cost serious $ inc staff time ICT and non ICT. Outages impact frontline customer services significantly
Ouch!
Client staff Says: They cannot access the system/application. IMPACT: Client Staff slower to deal with Customers. Customer Care Suffers. One Interface! Many places to check Very time consuming if there are problems
Example: Order Communications (OCS) Outage
User Interface Broken! Users cannot access application. Client staff wasting time dealing with phone calls rather than getting work done All work has to be done manually. ICT wasting time trying to find the problem
IMPACT: Customer care suffers
Our Solution
Open Source $ 00,000.00 Licence Cost Free to Use
Never Free to implement !! Technical Resources Significantly cheaper than any other option Highly flexible Getting very popular
Benefits
Proactive rather than reactive We can warn of pending disaster! Problems fixed before users aware of them
When problems occur
ICT look at ONE tool rather than 5 or 6 tools ICT diagnose problems easier Application uptime improved Allows us to spend more time doing than fixing Instils a high level of confidence in the correct functioning of the entire ICT operation at a glance. Pre-empt many calls to the Helpdesk. Out of hours support are better informed
Skills/Attributes Required to implement
Unix/Linux Get up and go Tech Savvy
Nagios
Monitoring: Many different machines from servers to network different metrics that can impact on service delivery to end users. Some of these are reactive metrics ping Many are proactive (reactive if they pass a critical threshold) CPU usage Disk space Many checks come from locally written plugins Checking Interface Engine status Checking Database Space usage
Nagios Notifications
Alerting
Web browser Can be delivered to Ops staff as a dashboard Email Alerting SMS Alerting via SMS_Client Customised Alerting Instant Messenger
Nagios Components/Architecture
NSCLIENT (Windows)
Windows Monitoring of Processes/Services/Disks and any performance counter available to Windows Nagios Remote Plugin Executor Run a command (located on the server to be monitored) Return the result to the Nagios server
NRPE_NT (Windows)
Windows Servers nsclient
Nagios Linux Apache, sms_client
Other SNMP, ping
Custom Checks of Servers Chassis Custom Checks of Number of files in a folder (messages)
NRPE (Linux/Unix)
Windows Servers nrpe_nt
Linux/Unix Nrpe
Nagios Remote Plugin Executor Same as above For Unix / Linux
Zoom In
Overall - A Good Day!
Our Vision
Within all business critical functionality
All points of failure in a process will be monitored Downtime at all points of failure will be minimised Availability of ICT will be maximised
Nagios More Information
Nagios http://www.nagios.org http://www.smsclient.org/
The End
Thanking you for: Listening! Giving us an opportunity to present ourselves Our Contact Numbers & Email -IDs CORNER STARS COMPUTERS LLC 009712 5520686, 00971504392945 [email protected]
