Sales and Marketing
System Order processing
Description Enter, process, and track orders Identify customers and markets using data on demographics, markets, consumer behaviour, and trends Determine prices for products and services Prepare 5-year sales forecasts Strategic
Organisational Level Operational
Market analysis
Knowledge
Pricing analysis
Management
Sales trend forecasting
Strategic
Manufacturing and Production
System Machine control Computer-aided design (CAD) Production planning
Description Control the actions of machines and equipment Design new products using the computer Decide when and how many products should be produced Decide where to locate new production facilities
Organisational Level Operational Knowledge
Management
Facilities location
Strategic
Finance and Accounts
System Accounts receivable Portfolio analysis Budgeting Profit planning
Description Track money owed the firm Design the firms portfolio of investments Prepare short-term budgets Plan long-term profits
Organisational Level Operational Knowledge Management Strategic
Human Resource
System Staffing, Training and development Career plan
Description Track recruitment, employee training, skills, and performance appraisals Design career paths for employees Monitor the range and distribution of employee wages, salaries, and benefits Plan the long-term labour force needs of the organisation and succession planning
Organisational Level Operational
Knowledge
Compensation analysis
Management
Human resources planning
Strategic
Materials Management
System Inventory system
Description Track receipt of materials with the vendors and stock position in store. Design vendor evaluation and Inventory control system. Monitor the vendors performance and Inventory control for cost optimisation. Plan long-term sources for raw materials, plant and equipment. Procurement policy review.
Organisational Level Operational
Trends
Knowledge
Vendors selection
Management
Long term sourcing of materials
Strategic
Functional Area and Business Processes
Sl. No. 1
Functional Area Sales / Marketing
Typical Business Process Identifying customers Familiarising customers with the product Selling the product Assembling the product Quality checking Making bills of materials. Paying creditors Managing cash Creating financial statements Hiring employees Working out compensation plan Employee performance evaluation. Issuing tender enquiries Awarding purchase orders Carrying out inventory control
2 Manufacturing / Production 3 Finance / Accounts
4 Human Resource
5 Other types- Materials
Common Business Processes
Activity based costing Accounting Acquisitions Assembly Asset management Balanced scorecard Benchmarking Billing budget Calibration Call centres Charity Complaint handling Configuration management Contracting Cost controls Cost measuring Creativity Credit management Customer requirements Customer satisfaction Customer service Customer - training Debt collection Delivery Direct mail Disaster recovery Distribution Document control
Employee - benefits Employee communication Employee compensation Employee development Employee evaluation Employee incentive programs Employee recognition Employeerecruiting Employee retention / turnover Employee satisfaction Employee suggestions Employee - training Engineering Environment External communications Facility management Failure analysis Failure measuring Failure monitoring Finance Fleet management Franchising Freight Health & safety Help desks Human resources Information management Information systems & technology
Inventory management Internship ISO Knowledge management Leadership Logistics Loss management Maintenance management Manufacturing Marketing Material management Mentoring Mergers Operations Order fulfilment Order processing Outsourcing Payroll Performance improvement Performance measurement Planning Policy Process improvement Process management Procurement Product delivery Product design Product development
Project management Public relations Purchasing Quality Quality assurance Quality improvement Records management Recycling Reengineering Refurbishing Regulations Repair Reliability Research & development Restoration Risk management Sales Security Self directed teams Service Service delivery Stewardship Staffing Strategic planning Supplier management Telecommuting Testing Vendor relations
Donating Emergency preparation Employee attendance
Innovation Inspection Internal communications
Product management Waste management Workforce diversity
Volunteering Warehousing Warranty
