T-9, SHIVALIK NAGAR,

Post - BHEL, RANIPUR

Dist. - HARIDWAR [U.K.]
Pin - 249403
Mob. – +919760296230
Phone- 01334-230105
[email protected]

Vishal Saxena

To work in a challenging and stimulating environment and to grow with the

Objective organization.

Work
 Four Year Of Experience
Experience
APEX COMPUTER SOLUTION, Haridwar. Aug 2008 to till Date

 Working Currently as a Sr. Customer Support Engineer

Responsibilities:
 On Site Problem Solution, Installation & Diagnosis of OS & Other software.
 Provide Solution Related to Hardware & Network at Client Level.
 Vendor Management, Induction & Guidance to new joiners.
 Managed Paid, Unpaid & Business Promotion Calls.
 Effort for New Hardware, Software & Network Base AMCs.

PCS TECHNOLOGY LIMITED, NEW DELHI. June 2007 to Aug 2008

 Worked as a FMS Engineer at PCS TECHNOLOGY LIMITED,

Worked as Engineer Server Management, for the
AMC/FMS of IT Infrastructure of Oil and Natural Gas
Corporation Limited, under Manage IT Team & Posted at ONGC
HEAD QUARTER, DEHRADUN(UK).
Responsibilities:
 Installation and troubleshooting of OS & Backup of all the data.
 Maintenance of Wi-Fi & Wired LAN.
 Maintaining PC, Printers & other IT related peripherals.
 Preventive maintenance & Asset Collection of IT hardware ¼ year basis.
 Installation and troubleshooting of basic hardware & networking devices.
 Data Recovery According to Critical Situation or Condition.

AUTH. LG SER. CENTRE (IT) HARIDWAR. July 2005 to February 2007

 Worked as “Customer supported engineer”.

 Role: - Quality analysis of call handling.
 Provide Problem Solution On Line or On Site, Component Level
Repairing & Maintaining of hardware & Network Peripherals.
 Implementing & Maintain Wi-Fi & Wired LAN Network With Out Security.
 Asset Management of Hardware, Network Devices & Related Components
with Their Cost.

HCL SERVICE SUPPORT NET, HARIDWAR. Jan 2005 to June 2005

 Worked as a Hardware & Network Engineer.

 Role: - Providing and implementing Computer solutions viz. Deploying of
Clients & servers, Anti virus solutions, LAN and Wi-Fi devices etc.
 Responsible for resolution of customer queries & technical complaints &
meeting or exceeding their expectations.
 Specialized in networking solutions from home networks to corporate
 networks over 200+ nodes.
Technical
Exposer
Desktop :-
 Assembling & Configuring.
 Fault Diagnosis at OS & Component Level.
 Repair of Desktop at component Level.
 Installation, configuration, Restoration, Backup & Repairing of OS
 Knowledge of multiple booting systems & BIOS configuration.
 Operating System Registry cleaning, editing and backup & Restoration.
 Installation, Configuration, Upgradation & Updation Software & Hardware.

Network Technology :-
 Managing and Maintaining Desktop Hardware & Network Devices.
 Installing, Configuring & Implementing Print Server & Network Printer.
 Crimping & punching of CAT 5/6 Cable.
 Installation & Configuration of Access Point, LAN (both) & Computer.
 Configuration & maintenance of LAN (Wired/Wireless) starting from home
networks to corporate networks over 200+ nodes at client level.

Other Technical Skills: -

OS - MS-DOS 6.0, Windows 9X, 2K, Me, XP, 2003
Antivirus - Trend Micro Server-Client based Corporate Edition, Norton,
Symantec Anti-Virus Corporate Edition 10.x ver. & Mcafee.
Networking - Broadband Modem & 56k Modem, Wired & Wireless
LAN card, Hub, Switch & Access Point.
Messaging - Lotus R-5&7 client level, IP Messenger
Other Software - SAP 6.20 & 6.40 client level, Micro Soft Office, Adobe
Acrobat Reader
Professional Utility - DM 9.50, NDD, NDD 32, Disk Editor & Partition Magic,
Norton Ghost, Power Quest, System Mechanic & other
Qualification

• ‘O’ Level From DOEACC Society (Cleared All Module) in 2003

Certifications • D.I.T. (Dip. in Information Technology) in 2003
• Honor Dip. In Hardware & Networking in 2005

Educational • M.C.P. [Microsoft Certified Professional] in 2007

• M.C.S.A. [Microsoft Certified System Administrator] in 2007
Qualification
• C.C.N.A [Cisco Certified Network Associate] in 2007

Personal • BSc. from H.N.B. Garhwal University in 2003

Information • 12th (Science) from U.P. Board in 1999
• 10th (Science) from U.P. Board in 1997

• Name Vishal Saxena

• Date Of Birth 14 -10 –1979
• Marital Status Single
• Nationality Indian
• Language Hindi & English
• Area Of Interest Computer & Science Field
• Father’s Name Shri P.N. Saxena
• Address T-9, Shivalik Nagar, B.H.E.L.
Ranipur, Haridwar-249403,UK
Phone:-- 01334-230105
Mobile:-- +919760296230
I hereby affirm that the information furnished above is true & correct to the best of my knowledge &
belief.
Place: ………………
Date: ……………….. (Vishal Saxena)