Name of the client: ______________ Address: ______________________ Contact number: _______________ Email id: ____________ 1.
Are you satisfied with the service that you have received? a) Very satisfied b) Satisfied c) Somewhat satisfied d) Not satisfied at all 2. How would you rate the quality of your service? a) Excellent b) Good c) Average d) Bad e) Terrible 3. Do you agree that the service as per you requirement? a) Strongly agree b) Agree c) Somewhat agree d) Disagree e) Strongly disagree 4. To which extent do you feel that the service is as per your requirement? a) Almost all the requirements b) Most of the requirements c) Some of the requirements d) None of the requirements
5. What do you feel are the strong points of the service? ___________________________ 6. What do you feel are the back draws of the service? ___________________ 7. Would you like to suggest any changes or points for improvement? _____________________ 8. In future, would you like to avail similar service from us? a) Yes b) Maybe c) No 9. Would you recommend our service to anyone else? a) Yes b) Maybe c) No
10. How satisfied are you using this product? a) Very satisfied b) Satisfied c) Somewhat satisfied d) Not satisfied at all 11. Do you agree that the procedure of using this product is easy? a) Strongly agree b) Agree c) Somewhat agree d) Disagree e) Strongly disagree
12. How would you like to rate this product? a) Excellent b) Good c) Average d) Bad e) Terrible 13. Do you agree the instructions given to use the product were useful to you? a) Yes b) No c) To some extent 14. Did this product solve your requirement? a) Yes b) No 15. What do you feel is lacking in the product? ____________________ 16. What do you feel is the best thing about this product? _________________________________ 17. Would you like to use this product again? ________________________ 18. Would you recommend this product to a friend or relative? ___________________________ 19. Would you like to give any suggestion for changes or improvement? ___________________________ Do you agree that the product that you purchased was according to your need? a) Strongly agree b) Agree
c) Somewhat agree d) Strongly disagree 20. Did you find the procedure of purchasing the product easy? a) Yes b) Somewhat c) No 21. How satisfied are you after using the product? a) Very satisfied b) Satisfied c) Somewhat satisfied d) Dissatisfied 22. Would you be purchasing the same product from us again in future? a) Yes b) Maybe c) No 23. How do you find the quality of the product? a) Excellent b) Good c) Normal d) Bad e) Terrible 24. How many times in a year do you think that you would be using this product? a) Once a month b) Once a week c) Once in three months d) Once in six months
e) Once in a year 25. What feature of this product makes you use this product again? ___________________________ 26. What changes would you suggest in this product so as to enhance your satisfaction level? _________________________________________________________
