Certification Readiness Guide For

Academia
V1.0
Fall 2007

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Table of Contents
Microsoft® Certifications ........................................................................................................ 1
The Value of Microsoft Certification ........................................................................................................ 1
Why Students Should Consider Microsoft Certification ...................................................................... 2
Evidence Supporting Certification ...................................................................................................... 2
What Others Are Saying About the Value of Microsoft Certification .................................................. 3
The Future of Certification ...................................................................................................................... 3
Certification Evolution: Job-Role Certifications for Your Future ......................................................... 3
Job Outlook for Technical Professionals Looking Great .................................................................... 3
The Microsoft Certification Programs ................................................................................... 4
Classic Microsoft Certifications ............................................................................................................... 4
The New Generation of Microsoft Certifications ..................................................................................... 4
Structure of the New Generation Certification Exams........................................................................ 4
Benefits of the New Generation Certifications ................................................................................... 5
New Generation Certifications: FAQ .................................................................................................. 5
Microsoft Business Worker Certifications ............................................................................................... 5
Microsoft Office Specialist Certification .............................................................................................. 5
Microsoft Business Certifications ....................................................................................................... 6
Why Is Certification on 2007 Microsoft Office Products So Important to Students? .......................... 6
The Growing Need for a Business Certified Workforce ..................................................................... 6
Microsoft Business Certification—Perfect for Your Curriculum .......................................................... 7
Structure of the Microsoft Business Certifications .............................................................................. 7
Earn College Credit with MOS Certification ....................................................................................... 7
Integrating Microsoft Certification into Curricula ................................................................................ 7
Getting Started: Testing Centers ........................................................................................... 9
Introduction ............................................................................................................................................. 9
Benefits of Becoming a Testing Center .................................................................................................. 9
Setting up a Testing Center .................................................................................................................... 9
Private or Public Testing Centers ......................................................................................................... 10
Test Center Administration and Exam Proctoring ................................................................................ 10
Prometric Testing Center Operations (APTC/AATC) ........................................................................... 11
About MCP and MCTS Exams ......................................................................................................... 11
APTC vs. AATC ................................................................................................................................ 11
Microsoft Exams Exclusively for Academia ...................................................................................... 11
Discounted MCP and MCTS Exam Vouchers for Academic Exams ............................................... 11
Ordering MCP and MCTS Academic Exam Vouchers ..................................................................... 12
Distributing Academic Exam Vouchers ............................................................................................ 12
Registering for an Academic Exam .................................................................................................. 12
On the Day of the Exam ................................................................................................................... 12
Certiport Center Operations .................................................................................................................. 12
About the Exams .............................................................................................................................. 12

- ii -
 Registering for a Microsoft Office Specialist or Microsoft Business Certification Exam .................. 13
Academic Discounts ......................................................................................................................... 13
Exam Vouchers ................................................................................................................................ 13
On the Day of the Exam ................................................................................................................... 13
Microsoft Certification Exam Practice Tests ....................................................................... 14
Introduction ........................................................................................................................................... 14
MeasureUP ........................................................................................................................................... 14
Self Test Software ................................................................................................................................ 14
Additional Resources ........................................................................................................... 15
Frequently Asked Questions................................................................................................ 16
Appendixes ........................................................................................................................... 18
Appendix A............................................................................................................................................ 18
Appendix B............................................................................................................................................ 22
Appendix C ........................................................................................................................................... 24
References ............................................................................................................................ 25

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Microsoft® Certifications
The Value of Microsoft Certification
In the 13 years since Microsoft launched the original Microsoft Certified Professional (MCP) program,
millions of people have gained the knowledge and expertise to enhance their careers and add value to
the services their organization provides. Nearly three million certifications have been issued, with close to
300,000 people certified in the past 12 months alone. Over the years, certification has been one of the
best ways to build the awareness and prevalence of technical and professional computing skills in
Microsoft technologies throughout the market. Increasing the number of certified professionals and
upgrading current certified professionals to the latest technologies is essential to Microsoft because it
enables us to provide many benefits, such as the following:
Students benefit because certification
 Validates computing skills on Microsoft technologies.
 Provides structure for building leading-edge skills.
 Provides validated proof of skills, based on globally recognized standards.
 Provides a competitive edge in the job market.
 Provides visible demonstration of commitment to the profession and the industry.
 Makes individuals members of a technical community for Microsoft technology and provides greater
access to technical information.
 Provides tangible benefits (such as Welcome kit, secure Web site, logos, transcript, career tools,
community access, and so on).
 Indicates that the candidate or employee is committed to career advancement and acquiring further
computing skills.
 Sets individuals apart with the visual identity associated with certification.
Faculty benefit because certification
 Aligns technical programs with required computing skills.
 Readily identifies specific job roles and associated skill sets.
 Provides a reliable benchmark in addition to a certificate or degree.
 Provides a career development tool.
 Indicates that a student member is committed to acquiring skills and supporting the institution’s
advancement of technical programs.
Institutions benefit because certification
 Streamlines the recruiting, hiring, and promotion process of faculty.
 Provides a prescreening tool for incoming students.
 Gets students job-ready with the required computing skills.
 Reduces the risk associated with technology deployments.
 Improves staff and faculty retention.
 Provides a reliable benchmark for technical programs.
 Provides a career development tool for students.
 Provides a tangible measure of faculty and staff skill sets.
 Identifies specific job roles and associated skill sets.

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Why Students Should Consider Microsoft Certification
The Information Technology (IT) market is rebounding, and tech salaries are going up. Becoming certified
on Microsoft products provides actual expertise in technology areas as well as opportunity to begin and
advance careers quickly.
 Stand out. A Microsoft credential gives proof of the specific, real-world technology skills employers
are looking for today.

1
Earn more. IT workers savvy in Microsoft technology earn larger salaries than their IT counterparts,
and each Microsoft certification earned takes one further along the path to professional recognition.
 Feel good. Certified individuals can feel more confident in their problem-solving skills and ability to
2
help boost company productivity.
 Be productive. Certified individuals help increase customer satisfaction, reduce network downtime,
2
and push service to a higher level, giving organizations a competitive advantage.

Evidence Supporting Certification

November 2006 IDC Study
The study produced by International Data Corporation (IDC), ―Value of Certification: Team Certification
and Organizational Performance,‖ revealed the following strong facts:
 ―Team skill is directly responsible for organizational performance in several key IT functional areas.‖
 Increasing the concentration of Microsoft-certified team members on a team has a direct impact on
team performance.
 ―The teams at the top tier of performance have been between 40 percent and 55 percent of their
teams certified on relevant Microsoft technologies and processes.‖
The IDC study asserts that, ―This research demonstrates that for each new team member certified, team
2
performance increases. Every time.‖
2006 MCP Customer Satisfaction Survey
The 2006 MCP Customer Satisfaction Study found that:
 63 percent of hiring managers feel that certified individuals are somewhat or far more productive
than their noncertified counterparts are.
 55 percent of hiring managers consider employee certification as a criterion for hiring.
 46 percent of hiring managers consider employee certification as a factor in consideration for
promotion.
A sizeable proportion of survey respondents also felt strongly about whether their employers pay the
whole cost or only a partial cost of the exams:
 68 percent of respondents strongly agree that it is a great benefit when their employer pays the
entire cost of the exams as opposed to 36 percent when the employer pays only part.
 45 percent of respondents strongly agree that exams being wholly paid for by their employer is a
strong incentive not to switch jobs versus 36 percent when the employer pays only part.
Burlington Consultants
A 2003 study showed that Microsoft Certified staff helped organizations:
 Increase overall productivity. Companies that adopted active learning policies showed a 28
percent increase in productivity.
 Improve project delivery and deployment. IT organizations with at least 25 percent Microsoft
Certified staff experienced a 15 percent increase in projects deployed on time and within budget.

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  Decrease dependence on external support. Organizations decreased spending on ad hoc
external IT support by 17 percent.
 Reduce unscheduled downtime. Downtime frequency decreased 18 percent.

What Others Are Saying About the Value of Microsoft Certification

This Microsoft Learning Web site includes certification case studies. For the full stories, visit
http://www.microsoft.com/learning/customerevidence/default.mspx.

The Future of Certification

Certification Evolution: Job-Role Certifications for Your Future
A look to the future shows an increased alignment of certification programs with other professional
accreditation programs rather than simply with training certifications. Pressure on IT professionals will
increase to bring direct value to organizations through their professional certifications. For the full story,
visit http://www.certmag.com/articles/templates/CM_gen_Article_template.asp?articleid=2018&zoneid=1.

Job Outlook for Technical Professionals Looking Great

The job outlook for IT professionals from the U.S. Department of Labor's Bureau of Labor Statistics (BLS)
is positive. This is an area clearly worth investing time and education in, and certification is a part of that
program. The BLS indicates an increase that will be "faster than the average for all occupations through
2014‖ for Computer Support Specialists, Systems Engineers, Database Administrators, and Computer
Software Engineers. For the full report, visit http://www.bls.gov/oco/reprints/ocor006.pdf.
Another study produced by IDC, in January 2007, titled ―e-Skills — The Key to Employment and Inclusion
in Europe,‖ states the following findings about future information and communications technology (ICT)
skills and competence needs. This study involved more than 600 employers in 10 European countries.
 It is clear that ICT skills are becoming an important entry ticket to the job market—and crucial for
people who want to move into better jobs. This is relevant across both blue-collar and white-collar
positions.
 Future demand for skills goes beyond basic skills to advanced and e-business skills and will
continue to grow as a majority of staff is expected to possess them.
 Three-quarters of respondents believe that ICT skill levels are crucial for organizations’ futures in
terms of competitiveness, innovation, and growth.
 Traditional industries such as agriculture and transportation feel the need for and importance of ICT
skills as a way to modernize processes and become more competitive.
The most significant message resulting from this study reveals that ICT skills are the entry ticket to the job
market, regardless of the country, industry, or job function. Future expectations go beyond basic ICT skills
and into more advanced skills, which include proficiencies with specialized applications supporting
specific business functions such as accounting or manufacturing software.

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The Microsoft Certification Programs
Classic Microsoft Certifications
The Microsoft Certified Professional Program began over 13 years ago with the goal of providing
objective validation of the ability to perform critical IT functions successfully for worldwide IT
professionals, developers, and information workers. Microsoft certifications represent a rich and varied
spectrum of job roles and responsibilities. Further, earning a specific credential provides objective
validation of the employee’s ability to perform critical IT functions successfully. Embraced by industry
professionals worldwide, Microsoft certification remains one of the most effective ways to reach long-term
career goals, and it is a reliable way for companies to develop and retain valuable IT staff.
Some of the more popular classic Microsoft certifications include:
Microsoft Certified Professional (MCP)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Applications Developer (MCAD)
Microsoft Certified Solutions Developer (MCSD)
These certification families are structured to encompass product knowledge as well as on-the-job skills
that directly correlate to today’s IT professions.

The New Generation of Microsoft Certifications

In the fall of 2006, Microsoft announced a new certification structure based on customer and industry
feedback. Consisting of three series of exams and four credentials, the new generation of Microsoft
certifications provides a simpler and more targeted framework for IT managers to validate core technical
skills, professional skills, and architectural skills. It also provides professionals in the IT industry with a
more relevant, flexible, and cost-effective way to display their skills.
Microsoft has created the new generation of Microsoft certifications to meet the needs of our customers
better. In making the changes, we considered what our customers told us they wanted. Overall, what we
heard was that the program needed to be:
 Targeted and flexible.
 Rigorous and credible.
 Relevant and simple.

Structure of the New Generation Certification Exams

There are three series of exams in the new structure:

Exam Series Exam Credential Skills Measured

Technology Series Microsoft Certified Technology Validates core knowledge of Microsoft
Specialist (MCTS) products
Professional Series Microsoft Certified IT Professional Validates skills required to be
(MCITP) successful on the job, using Microsoft
products
Microsoft Certified Professional
Developer (MCPD)
Architect Series Microsoft Certified Architect (MCA) Validates the ability to design and
deliver a business solution using
Microsoft products

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Benefits of the New Generation Certifications
The structure of the new generation certifications provides many benefits to the individual as well as to
hiring managers. Technical knowledge is validated in separate exam(s) to provide a baseline
measurement of technical expertise. By passing the Technical Series of exam(s), individuals can then
display their technical skills independent of a job role. As individuals proceed to the Professional Series of
exam(s), job tasks, critical thinking skills, and the ability to implement technical skills on the job are
validated. IT hiring managers can gauge the credentials that best meet the needs of their business.
Benefits include:
 Emphasizing a primary skill set and job role to focus on core technical or professional skills.
 Announcement of an upgrade path to the corresponding new generation credentials shortly after a
new product or technology is released.
 Shorter paths to targeted certification so employees can acquire credentials more quickly.
 Better validation of the breadth and depth of the employee’s knowledge of professional job skills,
best practices, and the industry.
 Giving organizations a clear benchmark for deciding how best to use certifications and skill sets in
their businesses.
 Easier selection by hiring managers of the best candidates for specific job roles.

New Generation Certifications: FAQ

Answers to some of the top questions that individuals considering certification might ask are located at
http://www.microsoft.com/learning/mcp/newgen/faq/.
For additional information, visit http://www.microsoft.com/learning/mcp/newgen/why/.

Microsoft Business Worker Certifications

Microsoft Office Specialist Certification
Microsoft Office Specialist (MOS) certification, the premier Microsoft desktop computing productivity
certification, is a globally recognized standard that validates desktop computer skills. The MOS program
is meeting the demand for job-ready people in the global workplace. A recent study revealed that
employers are experiencing many benefits by hiring certified employees. Certification offers a positive
impact on both an employee's individual capability and his or her ability to work within a team. For
example, a third of supervisors believe that MOS-certified employees are more competent and more
productive than other employees are. Moreover, MOS-certified employees require less supervision and
are able to accept additional responsibilities more often than noncertified employees.
3
Another research study shows the significant effects of MOS-certified employees on the job.

Up to 87 percent of employers Notice increased competency in certified employees.

Up to 83 percent of employers Feel that their employees who are certified are more productive.
Up to 82 percent of employers Believe certification directly benefits an organization.

The MOS certifications are available for the Office 2003, Office 2002 (or XP), and Office 2000
applications. The following exams are available:
Microsoft Office 2003
Microsoft Word Core
Microsoft Word Expert
®
Microsoft Excel Core
Microsoft Excel Expert
®
Microsoft Outlook

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 Microsoft Access™
®
Microsoft PowerPoint
Microsoft Office XP/2002
Microsoft Word Core
Microsoft Word Expert
Microsoft Excel Core
Microsoft Excel Expert
Microsoft Outlook
Microsoft Access
Microsoft PowerPoint
Microsoft Project 2002
Microsoft Office 2000
Microsoft Word Core
Microsoft Word Expert
Microsoft Excel Core
Microsoft Excel Expert
Microsoft Outlook
Microsoft Access
Microsoft PowerPoint
Microsoft Project 2000
For updated information, visit http://www.microsoft.com/learning/mcp/officespecialist/default.mspx.

Microsoft Business Certifications

With the launch of the 2007 Microsoft Office System comes Microsoft Business Certification, a valuable
credential that recognizes the computing skills needed to use the full features of the 2007 Microsoft Office
®
System and Microsoft Windows Vista. These new business professional credentials will meet information
worker needs and the performance requirements that businesses across the globe depend on.

Why Is Certification on 2007 Microsoft Office Products So Important to Students?

As more businesses take advantage of technology, the workplace need for Microsoft Office skills is
expected to increase dramatically. Will your students be job-ready when they graduate? Now is your
opportunity to enhance your curriculum with Microsoft Business Certification credentials. Certified
individuals tap all the features and functionality of 2007 Microsoft Office and Windows Vista and are
able to:
 Create powerful, polished, and persuasive documents.
 Connect more effectively through group workspaces, automated alerts, integrated messaging, and
Web-based meetings.
 Use innovative workflow tools and electronic forms to reduce manual and unnecessary tasks.
 Take advantage of powerful enterprise search, personalized portals, and easy-to-use business
intelligence that make it easier and faster for individuals across organizations to find and use the
information they need.

The Growing Need for a Business Certified Workforce

Certification enables employers to fill job vacancies quickly, minimize new-hire ramp-up time, retain the
most productive employees, and maximize return on company resources and technology. Further, this
new program verifies a wide variety of skills—not only in programs such as Word and Excel but also for
specific job functions such as managing budgets and presentations. Employers know that when they hire
a Business Certified candidate, they’re getting a true 2007 Microsoft Office expert.

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Microsoft Business Certification—Perfect for Your Curriculum
Use Microsoft Business Certification as a cost-effective, ready-made module for your courses and offer
your students the real-world expertise that businesses want. The new Microsoft Business Certification
features three levels of verification that provide a simple framework for skills assessment and validation.
They include an entry-level pretest, an Application Specialist credential that identifies program-specific
skills, and an Application Professional credential that validates skills in a certain job role or function.

Structure of the Microsoft Business Certifications

Gauge Pretests Exam Credential Exams Available
Readiness Available/Planned
Microsoft Official Microsoft Word 2007 Microsoft Certified Microsoft Word 2007
Pretest Application
Microsoft Excel 2007 Microsoft Excel 2007
Specialist
Microsoft Outlook 2007 Microsoft Outlook 2007
Microsoft PowerPoint 2007 Microsoft PowerPoint 2007
Microsoft Access 2007 Microsoft Access 2007

Windows Vista Windows Vista

Earn College Credit with MOS Certification

The American Council on Education (ACE) has recommended MOS certifications for Microsoft Office
2000 and Microsoft Office 2002 for one semester hour of college credit in lower-division computer
applications or information technology. ACE recommends one semester credit hour for most certifications.
With the cost per college credit hour ranging from $275–$750, high school, vocational school, community
college, and four-year college students can save time and money toward a college degree with Office
Specialist certification.
ACE maintains a network of more than 1,500 cooperating colleges and universities. Cooperating colleges
are accredited colleges that agree to consider students’ ACE college credit recommendations. Ultimately,
every college and university has the discretion to accept credit for ACE college credit recommendations.
Students should contact their institution, or the institution they plan to attend, and inquire about the
school’s policy.
Interested students must pass an MOS certification exam for one or more Microsoft Office programs and
have their certification listed on an ACE transcript. Ultimately, the college or university the student attends
(or plans to attend) will decide independently whether to grant credit and waive associated tuition
requirements.
For more information regarding ACE college credit for MOS certification on Office products, visit
http://www.microsoft.com/learning/mcp/officespecialist/credit.mspx.

Integrating Microsoft Certification into Curricula

As mentioned before, IT hiring managers consider Microsoft certification a criterion for their hiring
decisions as well as a benchmark for technical skills validation. Encouraging students to obtain a
Microsoft certification in addition to their academic credentials can provide more opportunities when
seeking employment or advancing their careers. Incorporating the technical skills that map to job roles
into curricula can assist students in achieving their certification goals.
The Microsoft ICT Curriculum Roadmap is a tool that shows how Microsoft Learning products can be
aligned into curricula to provide the technical skills of today’s popular IT job roles. Beginning with

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assessing digital literacy, the ICT Curriculum Roadmap chronologically organizes the learning resources
available and certification exams that map to several job roles. There are several job roles available:
Support Technicial, Web/Windows Developer, Database Administrator, Systems Administrator, and
Systems Engineer. For more information, visit
http://www.microsoft.com/learning/education/roadmap/default.mspx.
To see a graphical representation of the ICT Curriculum Roadmap, see Appendix C.

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Getting Started: Testing Centers
Introduction
A testing center is a facility where technology-based exams are administered and proctored to ensure
quality. A testing center configuration is required to provide a distraction-free, secure testing environment
with continuous surveillance of students as they take exams. Students register in advance and receive an
appointed time and testing center location for their examination. Some testing centers allow on-site
registration and, in some cases, same-day testing. Testing center administrators download exams daily
from their Microsoft exam vendor through an Internet connection and administer exams according to the
schedule. Exams are time limited and, upon completion, students receive a printout of their success. This
section explains in more detail the benefits of becoming a testing center, the setup process, registering
for exams, and the voucher program.

Benefits of Becoming a Testing Center

Access to discounted exams Extends the cost savings on select exams for your students,
faculty, and staff (discount amount depends on exam type
and geographic location)
On-site testing facility convenient for Saves time and costs by eliminating the need to travel to
students, faculty, and staff another testing center off-site or in another city
Flexible testing center configurations Creates a public testing center or uses an existing classroom
lab for private testing on demand
No application, setup, or renewal fees No unanticipated expenditures
Volume discounts available Saves more on exam costs for your testing center (depends
on the exam type)

Setting up a Testing Center

Two types of testing centers are available, depending on the type of exams your institution plans to offer.
An Authorized Prometric Testing Center (APTC) offers MCP and MCTS exams to the commercial
channel, and an Authorized Academic Testing Center (AATC) is an APTC operating at an academic
institution. A Certiport Testing Center offers Microsoft Office Specialist and Microsoft Business
Certification exams. The following vendors or suppliers can deliver Microsoft certification exams:

Testing Center Type Exam Type Exam Vendor or Supplier

APTC and AATC MCP, MCTS Prometric

Certiport Center MOS, MSBC Certiport, Inc.

In some regions, Prometric test centers at academic institutions are called Authorized Academic Testing
Center (AATC).
Each exam vendor has similar requirements for the configuration of the testing room at the APTC/AATC
or Certiport Center. Typically, each requires a configured room, a person to administer and proctor the
exams, networked computers including a printer, and Internet access. The following are typical
requirements for APTC/AATC and Certiport Center testing rooms:
 The testing room must be quiet and free from distractions such as printers, copiers, conversations,
and general facility traffic.
 The testing room should be viewable and audible to the exam proctor through a window or video
camera.

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  The testing room should be pleasantly and ergonomically furnished. The room should be well lighted
and must have proper ventilation.
 The testing room must contain no materials (reference texts, posters, and so on) that are related to
the subject matter of the tests.
 The testing room and equipment will be dedicated to testing based on a predetermined schedule.
 Each test station will be separated from another by an acoustical partition and located such that no
candidate can read the monitor of another candidate.
 The available desktop space at each test station should be at least 3 feet wide by 2 feet deep.
 The testing room must accommodate persons with accessibility needs.
 The testing room must have a secure storage area for test takers’ personal items during the testing
session.
 File server and printer for test administration software must be maintained by the proctor.
Each Microsoft exam vendor supplies proprietary test center software to APTCs and Certiport Centers
that enable them to download and administer scheduled exams along with hardware requirements for the
testing stations.

Private or Public Testing Centers

Each Microsoft exam vendor allows the choice to set up a pubic testing center or to prepare a testing
center at will in a private manner. Each configuration has its benefits. A public configuration would be best
for administering exams in volume from multiple exam vendors, that is, for instance, Cisco, IBM, Oracle,
and so on. If the institution is planning to market its institution as a testing center to the public, the setup
should be in a dedicated, stationary room. This configuration requires the room, equipment, and staff to
be available and accessible to the public at predetermined hours of operation. Some institutions can
enjoy a profit from delivering exams in volume.
A private testing center can use existing classroom lab and equipment to prepare a testing center at will.
This configuration is advantageous for at least two reasons. First, an institution can choose a
conveniently scheduled day to deliver exams to students. Second, an institution can deliver exams to
different areas of the campus as long as the testing room is compliant as in a public room. This is very
useful for institutions that prefer to offer their exams close to the end of their academic term.

Test Center Administration and Exam Proctoring

Testing centers will have at least one person who will function as the test center administrator and the
primary point of contact with the exam vendor. The administrator is responsible for the day-to-day
operations of the test center, including scheduling, downloading exams, reporting, and adhering to
policies set forth in the agreement with the exam vendor. Another duty is to proctor the exams. Proctoring
is the act of overseeing the exam process and ensuring that the test takers complete their exams with the
utmost honesty and integrity. Test center proctors must complete training and agree to operate the testing
process in a proper manner. At APTCs and AATCs, the proctor cannot be involved in any activities or
actions that might suggest a conflict of interest regarding the content of the tests to be administered.
Examples of this include holding an IT industry certification(s) (that is, MCSE), pursuing an IT industry
certification while serving as a proctor, or participating in or training a preparatory course for any IT tests
delivered on behalf of Prometric and its testing clients. This is to ensure quality and integrity across the
program. At Certiport Centers, there are no restrictions on the proctor’s certification status. An APTC,
AATC, or Certiport Center can have several proctors on campus to provide the flexibility needed to
administer all types of Microsoft certification exams.
For detailed information regarding test center requirements, contact a Microsoft exam vendor:
Prometric
Visit http://www.prometric.com/aptcapp.

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Certiport
Visit http://download.microsoft.com/download/7/1/7/717c48e4-bcef-415b-8cf2-
dadd22085a07/ITA_Certiport_testing_quick_start_EMEA.pdf.

Prometric Testing Center Operations (APTC/AATC)

About MCP and MCTS Exams
MCP and MCTS exams are carefully developed, computer-administered exams that measure the ability
to perform a specific job function or set of tasks in the real world. Some of the latest exams use a
simulation technology in addition to the traditional test items. This methodology is a more effective means
of evaluating an individual's ability to perform on the job, thus enhancing the value of MCP credentials in
the eyes of hiring and IT managers. It is important that the APTC/AATC meet all hardware requirements
of a testing center to ensure that the exams are delivered properly.

APTC vs. AATC

The APTC and the AATC programs are identical; however, as mentioned earlier, the APTC operates in
the commercial or retail channel, and the AATC operates in the academic channel. When an academic
institution becomes a Prometric Testing Center, it will complete the APTC agreement and, in addition, an
AATC addendum if required in its geographic region.

Microsoft Exams Exclusively for Academia

Microsoft designated a subset of certification exams for use in the academic community. These exams
are defined as ―career enabling‖ and are most often mapped to the learning objectives of curricula
delivered in an academic institution. In some geographic markets, these exams are differentiated from the
retail-priced exams by unique prefix numbers:
070 – Commercial exams
072 – Academic exams
The exam content is identical; the purpose of the prefix number is to identify to the test taker and the
APTC/AATC whether the exam is an academic exam.
The exams included in this subset are the entry-level MCP exams and all of the new MCTS exams.
MCTS exams are identified after the exam number as TS. For a list of 072 exams, see Appendix B. For
the current list of MCTS exams, visit http://www.microsoft.com/learning/mcp/mcts/default.mspx.
Three MCITP exams are offered at an academic discount. These exams were added to provide a
complete exam track to the Support Technician roles on Microsoft Vista. These exams are:
072-621 UPG: Upgrading Your MCDST Certification to MCITP Enterprise Support
072-622 Pro: Microsoft Desktop Support – Enterprise
072-623 Pro: Microsoft Desktop Support – Consumer
In some geographic markets, mostly developing countries, the commercial exams are at the same
discounted rate as the academic exams. In these markets, there might not be an additional set of 072
exams.

Discounted MCP and MCTS Exam Vouchers for Academic Exams

AATCs can provide substantial cost savings to their students, faculty, and staff by purchasing exam
discount vouchers from Prometric. The cost savings can be up to 50 percent off retail, depending on the
geographical location of the AATC. See Appendix A for a price list per geographical area.
An exam voucher is a numerical code that the test taker supplies upon registration for an exam. Exam
vouchers expire 12 months from the date of purchase and are non-reusable and non-refundable.
Academic discounted vouchers are available for all MCTS exams and a subset of MCP exams.

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Ordering MCP and MCTS Academic Exam Vouchers
Only AATCs are eligible to purchase discounted exam vouchers for MCP and MCTS academic exams
from Prometric. The minimum required purchase is 10 vouchers per order. Payments for vouchers may
be made with a credit card, check, money order, prepaid purchase order, or bank transfer. Payment with
a credit card is recommended for fastest service. Usually, voucher orders are completed within one
business day of receipt of payment.
The AATC can choose for Prometric to deliver the vouchers electronically by e-mail, or paper vouchers
can be sent by mail.

Distributing Academic Exam Vouchers

It is the responsibility of the AATC to distribute the vouchers to qualified students, faculty, and staff
members of the AATC’s institution. It is expected that the AATC pass on the savings to test takers.
Neither Microsoft nor Prometric is responsible for lost, stolen, or expired vouchers. Failure to comply with
proper distribution of vouchers can result in the termination of the AATC membership.

Registering for an Academic Exam

To register for an MCP or MCTS academic exam, the test taker can register in one of two ways:
 By contacting the test center administrator at his or her AATC.
 By contacting the Prometric call center. The test taker may choose any APTC testing center location
other than his or her AATC at which to schedule the exam.
When registering, the test taker will be required to prove his or her status as a student, faculty member, or
staff member to the test center administrator or to the Prometric call center agent.
To pay for the exam, the test taker can supply the voucher number or use a credit card as the payment
type. The test taker must supply a valid e-mail address to receive confirmation of his or her exam
registration.

On the Day of the Exam

Upon arrival at the testing center, test takers must show two pieces of valid picture identification such as
a driver’s license, state-issued identification card, student ID, passport, and so on. If available, one of the
IDs should be the ID card issued by his or her academic institution. In some geographic locations,
students must show the student identification (ID) card issued by their institution before admission to take
the exam. If the test taker does not have his or her student ID card, he or she might not be allowed to
take the exam and will have to reschedule. If the test taker cannot prove to the testing center
administration proof of student, faculty or staff status, forfeiture of the exam fee may result. The test taker
is not allowed to bring any materials or personal items into the testing room.
The Test Center administrator or proctor escorts the test taker to the appropriate testing workstation and
loads the exam. Upon completion of the exam, the scores will print at the administrator’s console. If the
test taker passes the exam, Microsoft will e-mail instructions on how to access his or her MCP benefits
shortly thereafter.

Certiport Center Operations

About the Exams
Microsoft certification exams on Microsoft Office software products use live applications to provide the
most authentic evaluation of the test taker’s knowledge, skills, and abilities regarding Microsoft Office
applications. This method of testing uses specialized examination software while simultaneously running
the actual office applications. MOS certification is available for the following applications; expert-level
certifications are available for Word and Excel. Exams are also offered for Microsoft Office 2000, Office
XP, Office 2003, and Office 2007.

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Registering for a Microsoft Office Specialist or Microsoft Business Certification
Exam
Test takers can register in one of two ways: in person or over the phone by calling Certiport. If the test
taker is a student of the institution, he or she can register on-site or in person with the Certiport Center
test administrator. Alternately, the test taker can use the Certiport Center locator tool at
http://www.certiport.com/Portal/Pages/LocatorView.aspx to select a Certiport Center.
After selecting a Certiport Center, he or she can call or visit the Certiport Center to schedule an
appointment to take an exam.

Academic Discounts
All certification exams delivered through academic Certiport Centers receive a discounted price per exam.
The Certiport Center is responsible for informing its students of the academic price and charging
accordingly. The discount also applies to the institution’s faculty and staff.

Exam Vouchers
Certiport Centers can request MOS or MSBC exams in the form of a voucher purchased directly from
Certiport, and the Certiport Center can then distribute vouchers to qualifying students, faculty, and staff. It
is up to the discretion of the Certiport Center to pass along academic discounts to the recipients of the
voucher.

On the Day of the Exam

The test taker arrives for the exam appointment at the Certiport Center and proves his or her identity by
showing photo identification plus proof of student status, which can be proven by showing the Certiport
Center administrator or proctor a current student ID or supporting documentation such as a registration
receipt. Upon completion of the exam, the test taker receives instant notification of pass or fail. If the test
taker passes the exam, he or she will receive an e-mail notification of test scores and, shortly thereafter, a
Welcome kit.

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Microsoft Certification Exam Practice Tests
Introduction
Practice tests can help one prepare for certification exams. Because many companies sell practice tests,
Microsoft has designated Microsoft Certified Practice Test Providers (PTPs) to help MCP and MCTS
candidates select the highest-quality products and services. Microsoft performs quality reviews on all PTP
practice tests, and only approved PTPs bear the Microsoft Certified Practice Test Provider logo.
In addition to practice tests, PTP services include the following benefits:
 Exam results that are reported by objective
 Feedback for each question with study suggestions
 Large question pools with a random presentation of question and answer choices
PTP practice tests help assess knowledge and readiness for MCP exams. PTP practice tests do not
predict future exam scores, but the feedback they offer can help identify areas in which additional study,
training, or hands-on work experience might be helpful.

MeasureUP
MeasureUp products provide a complete set of preparation tools using innovative technology that
prepares you for exam day. In support of its practice tests, MeasureUp offers the following benefits:
 A Test Pass guarantee
 Online, CD-ROM, and download delivery modes
 Multiple test modes
 References to Official Microsoft Learning Products
 Detailed explanations for correct and incorrect answers
 A full test history
For more information, visit http://www.measureup.com/site/microsoft.asp.
Note: MeasureUp’s 70-290 and 70-291 online practice tests feature a variety of performance-based
simulations that reflect the actual performance-based simulations that are included in the Microsoft
exams.

Self Test Software

Self Test Software products are based on Official Microsoft Learning Products. They simulate the
complexity of the real exam and help assess exam preparedness. In support of MCP exams, Self Test
Software offers:
 Learning and certification modes of study
 In-depth tutorials that explain correct and incorrect answers
 Test history to track progress over time
 Score reporting by objective to focus on weak areas
 Free, integrated flash cards to use as drills on key concepts
 Free, round-the-clock Internet chat access to a live mentor
 Customizable interface to facilitate study according to individual needs
 The latest simulation items with in-depth explanations that detail the available completion paths and
explain why those paths are correct
For more information, visit http://www.selftestsoftware.com/.
Microsoft Certified PTPs offer free demo versions of their practice tests.

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Additional Resources
Microsoft Learning
www.microsoft.com/learning
Microsoft Certification
www.microsoft.com/learning/MCP
Microsoft IT Academy
www.microsoftitacademy.com
Prometric
www.prometric.com
http://www.prometric.com/APTCApp/default.htm
For Microsoft AATC Information, call 1-800-617-3926 (United States only).
Certiport
www.certiport.com
MeasureUP
http://www.measureup.com/site/microsoft.asp
Self Test Software
http://www.selftestsoftware.com/

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Frequently Asked Questions
1. How can my institution set up a testing center?
First, determine which type of Microsoft exams you will offer. Classic and New Generation Microsoft
exams are offered worldwide exclusively through Prometric. MOS and MCAS exams are offered
worldwide through Certiport. (For contact information, see the preceding ―Additional Resources‖
section.) If you plan to offer all, you will need to set up an AATC and a Certiport Center. Then,
determine your exam volume. If you will offer Microsoft exams only to your enrolled students, faculty,
and staff, consider setting up a private testing center. In most cases, you can use existing classroom
lab equipment and schedule your exams convenient to your institution’s schedule. For example,
schedule the last two weeks of your semester or quarter for Microsoft exam testing. The test center
administrator or proctor can register test takers on-site in advance and download the scheduled
exams each morning. Make sure your proctor or administrator checks for any testing center software
updates before you register students.
2. What is the difference between an APTC and AATC?
The APTC (Authorized Prometric Testing Center) and AATC (Authorized Academic Testing Center)
operate in the same manner. Both offer Microsoft exams, use a test center administrator and proctor,
and have the same test center configuration requirements. The only difference is that academic
institutions that want to purchase discount exam vouchers need to complete the AATC addendum.
This is an additional agreement describing the protocol for ordering and redeeming discount exam
vouchers. In some geographic regions, the AATC addendum is not required. Contact Prometric for
more information.
3. Who is eligible to receive discounted exams?
Full-time or part-time enrolled students and full-time or part-time staff and faculty are eligible to enjoy
discounted pricing on Microsoft exams. In some geographical areas, the savings can be up to 50
percent off the retail price.
4. How do I pass the savings on to my students, faculty, and staff?
To offer discounted exams (where available), your institution must purchase exam discount vouchers
from the Microsoft exam vendor (Prometric or Certiport). The institution must re-sell the voucher to
the eligible participant. The AATCs follow pricing guidelines set by Microsoft (see Appendix A).
Certiport Centers are responsible for setting the resale price to the test taker.
5. How does a test taker register using the voucher?
The test taker can register on-site with the testing center administrator or proctor of his or her AATC
or Certiport Center, or he or she may register by phoning the appropriate call center. For the payment
method, the test taker must provide the voucher number obtained by his or her AATC or Certiport
Center.
6. What happens if the voucher is lost?
Microsoft, Prometric, nor Certiport is responsible for lost vouchers.
7. Can the test taker register for a Microsoft exam online?
Currently, the registration process for using vouchers is in person at the AATC or Certiport Center or
by phoning the call center.
8. Can an AATC or Certiport Center sell a voucher to a student, staff, or faculty member who is
not enrolled nor an employee at their institution?
Yes, and the AATC or Certiport Center is responsible for verifying the test taker’s student, faculty or
staff status. When the test taker arrives on-site to take the exam, the AATC or Certiport Center must
request proof of enrollment, such as a photo student ID, at an academic institution.
9. Can test takers take their exams at nonacademic test sites?
Yes. After obtaining the voucher from his or her AATC or Certiport Center, the test taker can call the
exam vendor’s call center to register for an exam at any testing center.

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10. Who is eligible to become a proctor?
Any employee of the institution can become a test proctor. Prometric and Certiport have a training
and approval process for obtaining proctor status. Anyone who has a Microsoft certification is working
toward a Microsoft certification, or who was involved in the education process of the test taker is not
eligible to be an AATC proctor. This is to ensure quality and integrity across the program. For
Certiport Centers, this requirement is waived.
11. How many proctors should I have?
That will depend on the number of testing centers you have at your institution. It is recommended to
staff several proctors as backup.
12. If my institution decides to offer exams only to our employees and students and we have
several campuses, can we set up a private testing center on each campus?
Yes, and you have a few options. If you need to have all campuses operating a private test center
during the same date ranges, you will need to set up a test center for each campus. For example, if
you have three campuses and you plan to offer Microsoft exams during the last two weeks of your
semesters, you should apply for three test centers with Prometric, Certiport, or both. You’ll need three
compatible classroom labs, three proctors, and so on.
If you have separate date ranges for each campus, you can apply for one test center and schedule it
accordingly, as long as the available dates are different, for example, if your institution has three
campuses and one test center. You can publish separate dates for each campus and then prepare a
compatible classroom at each campus, according to the schedule. In this example, you can have one
proctor and a testing center for each of your campuses.
13. Why did Microsoft decide to transition to one MCP exam vendor, Prometric?
You can read a complete article about this at http://www.prometric.com/Microsoft/faq/.
14. Does my institution need to be a member of the Microsoft IT Academy program to offer
Microsoft exams?
No, membership with the Microsoft IT Academy program is not a requirement to becoming an AATC
or Certiport Center. However, membership brings a wealth of benefits related to your institution’s
technical curriculum and offerings, such as discounts on courseware, software licenses for classroom
instruction, free Microsoft e-learning, and a variety of instructional resources. For more information,
visit www.microsoftitacademy.com.
15. Where can I read more about Certiport Centers?
For additional frequently asked questions regarding Certiport Centers, visit
http://www.microsoft.com/learning/mcp/officespecialist/faq.mspx.

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Appendixes
Appendix A
Following is the MCP and MCTS academic exam pricelist per country. Prices are subject to change at
any time.

Country Country code Retail price

NORTH AMERICA
UNITED STATES USD 125 USD
CANADA CAN 125 USD
LATIN AMERICA
ARUBA ABW 80 USD
ARGENTINA ARG 80 USD
BAHAMAS BHS 80 USD
BARBADOS BRB 80 USD
BERMUDA BMU 80 USD
BOLIVIA BOL 80 USD
BRAZIL BRA 80 USD
CAYMAN ISLANDS CYM 80 USD
CHILE CHL 80 USD
COLOMBIA COL 80 USD
COSTA RICA CRI 80 USD
DOMINICAN REPUBLIC DOM 80 USD
ECUADOR ECU 80 USD
EL SALVADOR SLV 80 USD
GRENADA GRD 80 USD
GUATEMALA GTM 80 USD
GUYANA GUY 80 USD
HAITI HTI 80 USD
HONDURAS HND 80 USD
JAMAICA JAM 80 USD
MEXICO MEX 80 USD
NETHERLANDS ANTILLES ANT 80 USD
PANAMA PAN 80 USD
PARAGUAY PRY 80 USD
PERU PER 80 USD
PUERTO RICO PRI 80 USD
SAINT LUCIA LCA 80 USD
SURINAME SUR 80 USD
TRINIDAD & TOBAGO TTO 80 USD
URUGUAY URY 80 USD
VENEZUELA VEN 80 USD

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WESTERN EUROPE
AUSTRIA AUT 140 EUR
BELGIUM BEL 140 EUR
DENMARK DNK 125 USD
ENGLAND GBR 88 GBP
FINLAND FIN 140 EUR
FRANCE FRA 140 EUR
GERMANY DEU 140 EUR
ICELAND ISL 88 GBP
IRELAND IRL 140 EUR
ITALY ITA 140 EUR
LUXEMBOURG LUX 140 EUR
NETHERLANDS NLD 140 EUR
NORWAY NOR 88 GBP
PORTUGAL PRT 140 EUR
SPAIN ESP 140 EUR
SWEDEN SWE 88 GBP
SWITZERLAND CHE 215 CHF
EASTERN EUROPE
ALBANIA ALB 50 USD
AZERBAIJAN AZE 50 USD
BELARUS BLR 50 USD
BOSNIA HERZEGOVINA BIH 50 USD
BULGARIA BGR 50 USD
CROATIA HRV 50 USD
CZECH REPUBLIC CZE 80 USD
ESTONIA EST 50 USD
GEORGIA GEO 50 USD
HUNGARY HUN 80 USD
KAZAKHSTAN KAZ 50 USD
LATVIA LVA 50 USD
LITHUANIA LTU 50 USD
MACEDONIA MKD 50 USD
MOLDOVA MDA 50 USD
POLAND POL 80 USD
ROMANIA ROU 50 USD
RUSSIA RUS 50 USD
SLOVAKIA SVK 80 USD
SLOVENIA SVN 80 USD
UKRAINE UKR 50 USD
UZBEKISTAN UZB 50 USD
YUGOSLAVIA MKD 50 USD

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AFRICA/MIDDLE EAST
ANGOLA AGO 80 USD
ALGERIA DZA 56 EUR
BAHRAIN BHR 35 GBP
BOTSWANA BWA 56 GBP
CAMEROON CMR 90 EUR
CAPE VERDE CPV 56 GBP
COTE D'IVOIRE (IVORY COAST) CIV 90 EUR
CYPRUS CYP 35 GBP
EGYPT EGY 35 GBP
ETHIOPIA ETH 56 GBP
GABON GAB 90 EUR
GHANA GHA 56 GBP
GIBRALTER GIB 56 GBP
GREECE GRC 90 EUR
ISRAEL ISR 35 GBP
JORDAN JOR 35 GBP
KENYA KEN 56 GBP
KUWAIT KWT 56 GBP
LEBANON LBN 35 GBP
LESOTHO LSO 56 GBP
MADAGASCAR MDG 56 GBP
MALAWI MWI 56 GBP
MALTA MLT 35 GBP
MAURITIUS MUS 56 GBP
MOROCCO MAR 90 EUR
MOZAMBIQUE MOZ 56 GBP
NAMIBIA NAM 56 GBP
NIGERIA NGA 56 GBP
OMAN OMN 56 GBP
QATAR QAT 56 GBP
REUNION REU 56 GBP
SAUDI ARABIA SAU 56 GBP
SENEGAL SEN 90 EUR
SEYCHELLES SYC 56 GBP
SOUTH AFRICA ZAF 669 ZAR
SYRIA SYR 56 GBP
SWAZILAND SWZ 669 ZAR
TANZANIA TZA 56 GBP
TOGO TGO 56 GBP
TUNISIA TUN 90 EUR
TURKEY TUR 35 GBP
UGANDA UGA 56 GBP
UNITED ARAB EMIRATES ARE 56 GBP
ZAMBIA ZMB 80 USD
ZIMBABWE ZWE 56 GBP

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SOUTH PACIFIC RIM
AUSTRALIA AUS 180 AUD
FIJI FJI 180 AUD
GUAM GUM 125 USD
NEW CALEDONIA NCL 180 AUD
NEW ZEALAND NZL 205 NZD
PAPUA NEW GUINEA PNG 180 AUD
VANUATU VUT 180 AUD
SOUTH EAST ASIA
BRUNEI DARUSSALAM BRN 125 USD
INDONESIA IDN 500,000 INR
MALAYSIA MYS 300 INR
PHILIPPINES PHL 80 USD
SINGAPORE SGP 225 SGD
THAILAND THA 2200 THB
VIETNAM VNM 50 USD
FAR EAST ASIA
CHINA CHN 50 USD
HONG KONG HKG 625 HKD
JAPAN JPN 15000 JPY
MACAU MAC 640 MOP
REPUBLIC OF KOREA KOR 80 USD
TAIWAN TWN 80 USD
INDIAN SUB CONTINENT
BANGLADESH BGD 50 USD
INDIA IND 50 USD
NEPAL NPL 50 USD
PAKISTAN PAK 50 USD
SRI LANKA LKA 50 USD

NOTES
 Beta-exam pricing and availability are established on an exam-by-exam basis.
 Local currency prices may be rounded to even denominations and are subject to
change.

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Appendix B
As of fall 2007, the following is a list of MCP and MCTS exams available for discounts. Please note that
all Microsoft Technical Specialist (TS) exams are available for discounts. For a current list of MCTS
exams, visit http://www.microsoft.com/learning/mcp/mcts/default.mspx.
In some countries, the 072 exams are not available.

Exam
Number Languages Title

Microsoft Certified Application Developer (MCAD)

Designing and Implementing Databases with Microsoft SQL Server 2000

072-229 ENU, JPN, DEU, FRA Enterprise Edition
Designing and Implementing Solutions with Microsoft BizTalk Server 2000
072-230 ENU, JPN, DEU, FRA Enterprise Edition
Designing and Implementing Solutions with Microsoft Commerce Server
072-234 ENU, JPN, DEU, FRA 2000
TS: Developing Business Process and Integration Solutions Using BizTalk
072-235 ENU, JPN, DEU, FRA Server 2006
Developing and Implementing Web Applications with Microsoft Visual
072-305 ENU, JPN, DEU, FRA Basic .NET and Microsoft Visual Studio .NET
Developing and Implementing Windows-based Applications with Microsoft
072-306 ENU, JPN, DEU, FRA Visual Basic .NET and Microsoft Visual Studio .NET
Developing XML Web Services and Server Components with Microsoft
072-310 ENU, JPN, DEU, FRA Visual Basic .NET and the Microsoft .NET Framework
Developing and Implementing Web Applications with Microsoft Visual C#
072-315 ENU, JPN, DEU, FRA .NET and Microsoft Visual Studio .NET
Developing and Implementing Windows-based Applications with Microsoft
072-316 ENU, JPN, DEU, FRA Visual C# .NET and Microsoft Visual Studio .NET
Developing XML Web Services and Server Components with Microsoft
072-320 ENU, JPN, DEU, FRA Visual C# and the Microsoft .NET Framework

072-330 ENU, DEU, FRA, JPN Implementing Security for Applications with Microsoft Visual Basic .NET

072-340 ENU, DEU, FRA Implementing Security for Applications with Microsoft Visual C# .NET

Microsoft Certified Desktop Support Technician (MCDST)

Supporting Users and Troubleshooting a Microsoft Windows XP Operating

072-271 ENU,RUS System
Supporting Users and Troubleshooting Desktop Applications on a
072-272 ENU,RUS Microsoft Windows XP Operating System
072-620 ENU

072-621 ENU, ESP, DEU, CHS UPG: Upgrading your MCDST Certification to MCITP Enterprise Support

ENU, RUS, KOR, FRA, ITA, DEU,

072-622 ESP, BPT, GCR, CHT Pro: Microsoft Desktop Support – Enterprise
072-623 ENU,FRA,ESP,DEU, JPN Pro: Microsoft Desktop Support – Consumer

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 Microsoft Certified Systems Administrator (MCSA)

072-086 ENU, JPN Implementing and Supporting Microsoft Systems Management Server 2.0
Designing, Implementing, and Managing a Microsoft Systems
072-089 ENU Management Server 2003 Infrastructure
ENU, JPN, DEU, FRA, ESP, BPT, Installing, Configuring, and Administering Microsoft Windows 2000
072-210 KOR Professional
Implementing and Administering Security in a Microsoft Windows 2000
072-214 ENU, JPN, DEU, FRA Network
ENU, JPN, DEU, FRA, ESP, BPT,
072-215 KOR Installing, Configuring, and Administering Microsoft Windows 2000 Server
ENU, JPN, DEU, FRA, ESP, BPT, Implementing and Administering a Microsoft Windows 2000 Network
072-216 KOR Infrastructure
ENU, JPN, DEU, FRA, ESP, BPT,
072-218 KOR Managing a Microsoft Windows 2000 Network Environment
ENU, JPN, DEU, FRA, ESP, BPT,
072-224 KOR Installing, Configuring, and Administering Microsoft Exchange 2000 Server
Installing, Configuring, and Administering Microsoft Internet Security and
072-227 ENU, JPN, DEU, FRA Acceleration (ISA) Server 2000, Enterprise Edition
ENU, JPN, DEU, FRA, ESP, BPT, Installing, Configuring, and Administering Microsoft SQL Server 2000
072-228 KOR Enterprise Edition
ENU, JPN, DEU, FRA, ESP, BPT, Installing, Configuring, and Administering Microsoft Windows XP
072-270 KOR Professional
072-284 ENU, FRA, DEU, JPN, ESP Implementing and Managing Microsoft Exchange Server 2003
ENU, JPN, DEU, FRA, ESP, BPT,
072-290 KOR, GCR Managing and Maintaining a Microsoft Windows Server 2003 Environment
ENU, JPN, DEU, FRA, ESP, BPT, Implementing, Managing, and Maintaining a Microsoft Windows Server
072-291 KOR, GCR 2003 Network Infrastructure
ENU, JPN, DEU, FRA, ESP, BPT, Managing and Maintaining a Microsoft Windows Server 2003 Environment
072-292 KOR for an MCSA Certified on Windows 2000
Implementing and Administering Security in a Microsoft Windows Server
072-299 ENU, FRA, DEU, JPN, ESP 2003 Network
Implementing Microsoft Internet Security and Acceleration (ISA) Server
072-350 ENU 2004

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Appendix C

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References
1
―Redmond Salary Survey.‖ Redmond Magazine, September 2006.
http://redmondmag.com/salarysurveys/.
2
―The Value of Certification: Team Certification and Organizational Performance.‖ IDC Document
#204360, November 2006. http://download.microsoft.com/download/6/3/1/6315f09a-3c1f-4695-b423-
db2b56005682/204360_Final_IDC.pdf.
3
Anderson, Cushing. ―Preventing Bad Hires: The Value of Objective Pre-Assessment.‖ IDC white paper,
January 2007.

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