CPEhrManagement TrainingSeries presents
Understanding Team Dynamics
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Your Host
LindaRobinson,PHR
Training&DevelopmentManager,CPEhr 20+yearsofHRandmanagerialexperience inhospitality,food&beverage,gamingand manufacturingindustries
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Key Points
Discussthevalueofteams Identifykeytraitsofeffectiveteams Understandhowtomanageconflict withinateam Recognizebarrierstoeffectiveteams
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What Is A Team? Agroupofindividualswho worktogether towardacommonvision
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Why Do Teams Exist?
Talentwinsgames,but teamworkwins championships
...MichaelJordan
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Team Members
Counselor Getalong Entertainer Getnoticed
Analytical Getitright
Director Getitdone
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The Counselor
Relatestopeople Wouldratherlistenthantalk,not spontaneous,willanswerafterthought Likepeopletosupporttheirfeelings,are feelingoriented(motivation) Fearisconfrontation
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The Entertainer
Friendly,openanddirect Creativeandinformative Liketoentertainandbeentertainedand havetheirideassupported(motivation) Fearistediumorboredom,beingdisliked
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The Analytical
Selfcontainedandindirect Veryorganized,measured,systemfor everything Appreciaterecognitionoftheirprecisionand accuracy(motivation) Fearofembarrassment,especiallyofwrong information
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The Director
Selfcontainedanddirect Speechisfastpacedandtothepoint** Achievementoriented,liketohavegoals supportedandachievementsacknowledged (motivation) Fearlossofcontrol
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Successful Teams
Acceptanceofdifferences;how differencesarevaluable Respectful,clearcommunication Willingnesstoadoptprofessional attitudes Personaldisciplinetomaintain professionalattitudes
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Building the Team
Defineteamgoals Defineindividualmembersrole
Valueasamemberoftheteam Valueasacreativeindividual Considerthedifferentbehaviors
Linkthistothestrategicgoalsand successofthecompany
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Key Traits
Accountability Clarityofrolewithintheteam Understandingofvalueofindividuality Adaptability
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Behavior Adaptability
Flexibility theabilitytoflexorbend,to
adapt Involvesyourpersonalattitudes Yourwillingness tochange Mostpeoplepresumetheyaremore flexiblethantheyreallyare(basedinpart onourintentions)
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Flexibility
HigherFlexibility
Confidence Tolerance Empathy Positiveness Respectforothers
LowerFlexibility
Rigidity Competitionwith others Discontent Unapproachable Difficultycoping withambiguity
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Behavior Adaptability
Versatility personalaptitudesthatdefine
abilitytoadapt
Abilitytoadaptandchangeastheenvironment demands Lessdevelopedinmost,butcanbelearned Abilitytocopewithhighstressorsthatmay realisticallyoccur Haveagoalorientedapproach
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Versatility
HigherVersatility
Resilience Vision Attentiveness Competence Selfcorrection
LowerVersatility
Subjective Bluntness Resistance Singlemindedness
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Key Traits
Honesty Professionalism Selfawareness Empowerment(toothers) Communication
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(cont)
Communication Counts
Thewayaleader communicateswiththe employeesisdirectlyrelatedtothe motivation,morale andconflictswithin theteam. Theclearerandmoreprofessionalthe conversation,thehigherthemoraleand motivation,thelowertheconflict.
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Assertive or Aggressive?
Aggressive communicationtakesa posturethatwillusuallyputthe audienceonthedefensive. Assertive communicationclearly definesyourneedswhilemaintaininga courteousandrespectfulattitude towardtheaudience.
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Conflict Within A Team
Shiftsthefocusawayfromworkandthe basicgoalsoftheteam,department,etc. Negativelyimpactsproductivityandthe bottomline Isthechoiceoftheparticipant(s)
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Conflict
Teamleadersmuststepin: Whenconflictinterfereswithwork Whenemployeescantresolvetheir conflict
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The Solution
Determinethecause Counseltheemployeesto:
Considerthepersonalnegativeimpact Considerimpactontheteamasawhole Beobjective,professional Stayfocusedonthevision Beopentocompromise,collaboration Understandhowitrelatestoperformance
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Team Barriers
Lackofselfawareness Noconsistentcommunication Nocommitmenttotheteam,the missionorotherteammembers
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Team Barriers
Teammembersdontunderstandeach other Nodevelopmentofindividual Nolinkbetweenpersonalperformance andteamresponsibility
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You Are The Leader
Visionary Motivator Coach Peacekeeper Collaborator Cheerleader
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Bring the Team Together
Everyteamneedsamission,agoal,a purpose Eachteammemberneedstounderstand theirvaluewithintheteam Everyoneshouldunderstandandaccept thetalentsanddifferencesofeachteam member
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Team Spirit
Peopleonconstructiveteams:
Betterperformanceratings Greaterworkandorganizational satisfaction Higherprofessionalstandards Lowerturnoverintentions Lowerstress
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Team Member Checklist
Doyou:
Maintainapositive,respectfulattitude? Worktosolveproblems? Providesupporttocoworkers? Clearlyandconsistentlycommunicate? Askquestionswhenyouareunsure? Understandhowyourjobrelatestothesuccess ofyourteam?Thecompany? Doyouensurethesuccessofothers?
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Teamwork Is
Individualcommitment toagroupeffort
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Summary
Successfulteams:
Arecomposedofindividualswithunique skillsandtalentswhorespectandvalue differences Haveclear,welldefinedgoalsandmethods inplace Maintainopen,honestcommunication Haveleaderswhorespecttheteam membersandknowhowtocommunicate, encourageandmotivate
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HRCI Credit
ProgramID:ORG_PROGRAM117636 Title:UnderstandingTeamDynamics StartDate:May31,2012 EndDate:May31,2012 RecertificationCreditHoursAwarded:1.0 SpecifiedCreditHours:General
Copyright2012CPEHR,Inc.Allrightsreserved
Presented by:
LindaRobinson,PHR Training&DevelopmentManager [email protected] 3102709806
Copyright 2012 CPE HR, Inc. All rights reserved
