Deep Dive Change Mgmt
Brian Hollandsworth Product Marketing Manager Chris King Principal Solutions Consultant
2011 ServiceNow All Rights Reserved
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IT Transformation Cloud Platform
IT AUTOMATION APPS
S T R AT E G Y
IT Governance IT Cost Project and Portfolio Service Portfolio
DESIGN
IT Asset and Contract Service Level Service Catalog Software Dev Lifecycle
TRANSITION
CMDB Change Release Discovery Runbook Automation Knowledge
O P E R AT E
Request Incident Problem Manage Docs Field Service
BUILD
Workflow Resource management Self-service Business request management
P
Content Management Email Workflow
L
Chat
A
Live
M
Search Analytics Integrations
Approvals
Notification
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Service Management Transformed
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Cloud automation with ServiceNow
SERVICE CATALOG SERVICE REQUEST REQUEST APPROVAL WORKFLOW
IT GOVERNANCE
CMDB UPDATE
WORKFLOW
PROVISIONING
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Change Management
Requests
Including initiating change requests from other processes
Evaluation
Risk and Impact assessments, including CMDB checks
Decision to accept request
If needed, handoff to Release Management to build & test
Resource coordination & scheduling
Timelines, calendars
Approvals
Including email & mobile
Implementation
Task assignments & CMDB updates
Review & Close
Audit trail & metrics
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Brian Hollandsworth, Product Marketing Manager
EMAIL WEB TWITTER
[email protected] www.service-now.com @ITSMBrian
Chris King, Principal Solutions Consultant
EMAIL WEB
[email protected] www.service-now.com
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