MODEL /

RELEASE 1.4
41-000124-00-08

USER GUIDE
Aastra Telecom will not accept liability for any damages and/or long
distance charges, which result from unauthorized and/or unlawful
use.
While every effort has been made to ensure accuracy, Aastra Telecom
will not be liable for technical or editorial errors or omissions
contained within this documentation. The information contained
in this documentation is subject to change without notice.

Copyright 2005 Aastra Telecom. www.aastra.com

All Rights Reserved.
SOFTWARE LICENSE AGREEMENT

Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a

personal, worldwide, non-transferable, non-sublicenseable and non-exclu-
sive, restricted use license to use Software in object form solely with the
Equipment for which the Software was intended. This Product may inte-
grate programs, licensed to Aastra by third party Suppliers, for distribution
under the terms of this agreement. These programs are confidential and
proprietary, and are protected as such by copyright law as unpublished
works and by international treaties to the fullest extent under the applica-
ble law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of
Section 401 of title 17 of the United States Code. Customer shall not dis-
close to any third party such confidential and proprietary programs and
information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.

Customer agrees to not reverse engineer, decompile, disassemble or dis-

play Software furnished in object code form. Customer shall not modify,
copy, reproduce, distribute, transcribe, translate or reduce to electronic
medium or machine readable form or language, derive source code with-
out the express written consent of the Seller and its Suppliers, or dissemi-
nate or otherwise disclose the Software to third parties. All Software
furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and
are subject to the terms and conditions of this agreement. All rights
reserved.

Customer's use of this software shall be deemed to reflect Customer's

agreement to abide by the terms and conditions contained herein. Removal
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Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this
license. If this Agreement is terminated for breach, Customer shall imme-
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consequential damages) arising out of the use of or inability to use the soft-
ware, even if Seller has been advised of the possibility of such damages.

480i CT IP Phone User Guide iii

 Table of Contents
Table of Contents
About this Guide ..........................1 Additional Features....................26
Documentation.............................1 Star Codes ................................26
Services ....................................26
Introduction ..................................2 Suppressing DTMF Playback....31
Phone Features ..........................2 Ring Tones and Tone Sets........32
General Requirements ................2 Stuttered Dial Tone ...................34
Call Waiting Tone ......................34
Customizing Your 480i CT Base
Station...........................................3 Language ....................................35
Setting Your Options ...................3 Setting Language ......................35
Aastra Web UI.............................3
Customizing Your 480i CT Cord-
Using your 480i CT Base Station 5 less Handset ...............................36
Hard keys ....................................5 Accessing Options ....................36
Multiple Line and Call Appearanc- Intercom ....................................36
es .............................................5 Language ..................................37
Idle State.....................................6 Ring Tone..................................37
Softkeys ......................................6 Custom name............................37
Customized Softkeys ..................6 Call timer ...................................37
Connected State .......................11 Vibrate.......................................38
Handset Pairing.........................38
Making Calls from 480i CT Base Key Lock On or Off....................38
Station.........................................12 Backlight....................................38
Dialing a Number ......................12 Silent Alert.................................38
Using Handsfree Finding the Phones’s IP Address
Speakerphone........................12 using the Handset ..................39
Using a Headset........................12 Feature Keys on the Handset....39
Intercom ....................................13
Redial........................................13 Using the 480i CT Cordless Hand-
Mute ..........................................14 set ................................................42
Idle Mode ..................................42
Receiving Calls at the Handset Icons and Status Mes-
480i CT Base Station .................15 sages......................................42
Answering an Incoming Call......15 Handset Keys............................43
Multifunction Handset LED Indica-
Handling Calls from the 480i CT
tor ...........................................44
Base Station ...............................16
Battery Charging .......................44
Placing a Call on Hold...............16 Volume Control .........................45
Transferring Calls......................16 Directory – 480i CT Cordless
Conferencing Calls....................17 Handset ..................................45
Picking up Calls.........................18 Callers List – 480i CT Cordless
Ending Calls ..............................19 Handset ..................................48
Call Forwarding.........................19
Park Calls/Pick Up Parked Calls ...
21

v
Table of Contents
Table of Contents
Making Calls from 480i CT Cord-
less Handset...............................50
Pre-dialling a Number ...............50
Using a Headset .......................50
Receiving Calls .........................50
Call Privacy ...............................50
Ending Calls..............................51
Pairing and Unpairing Cordless
Handset to Base.........................52
Pairing Handset ........................52
Unpairing Handset ....................53
Troubleshooting Solutions .......55
Limited Warranty........................59

vi
 About this Guide
About this Guide
This guide explains how to use
the basic features of your new 480i
CT phone. Not all features listed
are available by default. Contact
your system or network
administrator to find out which
features and services are available
to you on your system. Your
system administrator has the
ability to customize some features
on this phone. For information on
more advanced settings and
configurations, administrators
should refer to the Aastra SIP 480i/
480i CT/9112i/9133i IP Phone
Administration Guide.

Documentation
• Aastra 480i CT Installation
Guide – installation and set-up
instructions, general features
and functions, and basic options
list customization. Included with
the telephone.
• Aastra SIP 480i CT IP Phone
User Guide – explains the most
commonly used features and
functions for an end user.
• Aastra SIP 480i/480i CT/9112i/
9133i IP Phone Administration
Guide – explains how to set the
480i phone up on the network
and contains advanced configu-
ration instructions for the 480i.
This guide has instructions that
are at a user level.

/ IP Phone User Guide 1

Introduction General Requirements

Introduction
This guide compliments the Aastra • A SIP-based IP PBX system or
Model 480i CT Installation Guide network installed and running
that is included with the phone. with a number created for the
Please refer to the installation new 480i IP phone.
guide for information on hardware • Adherence to SIP standard
requirements, features and RFC 3261.
physical set up of your new 480i • Access to a configuration server
CT. where you can store the firm-
Software Prerequisites ware image and configuration
• Permission to register at the IP files.
PBX The configuration server must
• Access to a Trivial File Transfer be able to accept connections
Protocol (TFTP), File Transfer anonymously (if TFTP is used).
Protocol (FTP), or Hypertext • The IP phone must be config-
Transfer Protocol (HTTP) server ured for a specific type of proto-
col to use. (TFTP is enabled by
Phone Features default). You can configure the
• A 3.5" x 2.25" backlit display on following protocols on the IP
main unit phone:
• Handset with 1 1/4" x 3/4" back- - TFTP (Trivial File Transfer
lit display and a handset base. Protocol)
• 6 multi-functional softkeys - as - FTP (File Transfer Protocol)
default or customized settings - HTTP (Hypertext Transfer
Protocol)
• 4 line/call appearance buttons
• A 802.3 Ethernet/Fast Ethernet
with corresponding lights.
LAN
• Up to 5 additional line/call
• Category 5/5e straight through
appearances as softkeys.
cabling
• Enhanced busy lamp fields.
• Power over Ethernet (PoE)
• Full-duplex speakerphone for power supply (optional acces-
handsfree. sory – necessary only if no inline
• Built-in-two-port, 10/100 Ether- power is provided on the net-
net switch which lets you share work).
a connection with your com-
puter.
• Inline power support, which
eliminates power adapters.

2 / IP Phone User Guide

 Customizing Your 480i CT Aastra Web UI

Customizing Your 480i CT Base Station

Base Station You can access specific
configuration options on the 480i
Setting Your Options CT Base Station phone using the
Pressing the % key gives you a Aastra Web UI.
list of configuration options. You In order to access the Aastra Web
can also change these options in UI, you will need to know the IP
your phone through the Aastra address of your phone.
Web UI. Refer to the Aastra
480i Installation Guide for Finding Your Phone’s IP Address
information on less advanced
configuration options.
Aastra Web UI
Note: Some options should only be
set up or changed by a network
or system administrator. Please 1. Press % to enter the Options
contact your system or network List.
administrator before adjusting 2. Use s to scroll down the list
any administrator level options. of options to Phone Status and
For more information on these press the Show softkey.
options, administrators should
refer to the Aastra SIP 480i/480i
 
CT/9112i/9133i IP Phone
 


Administration Guide.

 

 


3. Use s to scroll to Network
Status and press the Show
softkey.

 

  

 




  



4. Press the IP Addr softkey.

Attr. Port0 Port1

LinkStat. Link N/Link
Negotiat. Auto Auto
Speed 100M 10M
Duplex Full Half

IP Addr

MAC Addr
Done

/ IP Phone User Guide 3

5. You will now see your phone’s Status

Customizing Your 480i CT Base Station

IP Address. The Status section displays the
network status and the MAC
IP Address of Phone address of the IP phone. It also
displays hardware and firmware
192.168.0.100 information about the IP phone.
The information in the Network
Status window is read-only.
Operation
Done The Operation section provides the
following options:
- User Password - Allows you to
Accessing the Aastra Web UI change user password
- Softkeys and XML - Allows
you to set up to 20 softkeys for
Aastra Web UI a specific function (line, do not
disturb (DND), speeddial, busy
1. Open your web browser and lamp field (BLF), BLF list, XML,
enter the phone’s IP address or flash, park, pickup, or empty.
host name into the address field. - -Handset Keys - Allows you to
2. At the prompt, enter your user- configure up to 15 softkeys on
name and password and click the handset.
. Directory - Allows you to copy
the Callers List and Directory
Note: For a user, the default user name List from your IP phone to
is “user” and the password field your PC.
is left blank. - Reset - Allows you to restart
The Network Status window dis- the IP phone when required.
plays for the IP phone you are Basic Settings
accessing. The Basic Settings section provides
the following options:
- Preferences - Allows you to set
park/pickup call settings,
enable/disable call waiting
tone and stuttered dial tone,
suppress DTMF playback, set
incoming intercom call
settings, and set ring tones.
3. You can logout of the Aastra - Call Forward - Allows you to
set a phone number
Web UI at any time by clicking destination for where you want
LOGOFF. calls forwarded. You can
The following categories display in configure call forward on a
the side menu of the Aastra Web global or per-line basis.
UI: Status, Operation, Basic
Settings.

4 / IP Phone User Guide

 Using your 480i CT Base
Using your 480i CT Base Station
Station
Hard keys Xfer Icom

There are Hard keys on your phone, Conf Services

such as Hold @, Redial #, L1

L2 L4
Xfer , Icom and Conf L3

that are configured for the call

handling features. These keys are
These line/call appearance buttons
static and cannot be reprogrammed
and lights can represent physical
or changed. They are located in
lines or calls for your extension.
two different areas on the phone.
By pressing a line/call appearance
Note: Your system administrator can button, you connect to the line or
configure outgoing Intercom
a call it represents. The line/call
calls for use with the Icom but-
ton. Contact your system admin-
appearance light indicates the
istrator for more information. status of that line or call. When the
phone is taken off-hook, the phone
will automatically select a line for
Hold/Redial Key Location
you.

Line/Call Line/Call
Appearance Light Appearance
Behaviour Status
Off Idle line or
no call
activity
Xfer/Icom/Conf Key Location
Light flashes quickly Ringing
Light is solid Connected
Xfer Icom

Conf Services
Light flashes slowly Hold

When you have more than one

L1 L4
call, you can use the left and right
L2 L3

navigation buttons (3 and 4 ) to

Multiple Line and Call scroll left and right to the different
Appearances call information. Icons 3 and 4
The 480i CT has 4 hard line/call will appear if there is call
appearance buttons each with a information either left, right or
corresponding status light. both sides of the current
Additional line/call appearances information you are viewing.
may also have been set up on your The display will show what line
phone as softkeys. To learn more the call information is referring to
about this, please see "Softkeys as (L1, L2, L3, etc.), the Caller ID
Line/Call Appearances" on page 7. information (name and number,
if available), the call status
(Connected, Ring, Hold etc.) and
the timer specific to that call.

/ IP Phone User Guide 5

Idle State For more information on your

Using your 480i CT Base Station

The Idle State menu appears when system’s star codes, please refer to
your phone is not in use. Your the documentation for the system
system administrator can set these you are using.
softkeys using the configuration Softkeys
files or the administrative options
in the Aastra Web UI. For more Your 480i CT has 6 softkeys, 3 on
information on idle state softkey either side of the phone’s display.
configuration, contact your system
administrator.
The following image is of the Idle
State screen with some example
softkeys:

Tue Jan 01 10:10am

These softkeys are pre-
Joe Smith programmed for call handling and
1201 extension management features of
1
the SIP system. The softkey menus
Ext Pickup CallFwdOff will change depending on the
CallReturn DNDOn phone’s state, displaying relevant
CallFwdOn More softkeys only.
Note: The softkeys outlined in this
If more than 6 softkeys have been section represent the default
set up for you, More and Back arrangement of softkeys within
softkeys will be created as the various screens.
required. Pressing the More softkey
Customized Softkeys
accesses more Idle State softkeys
on the next screen while pressing The 480i CT Stations Base can have
the Back softkey accesses the its softkeys configured for any of
softkeys on the previous screen. the following:
• line/call appearances
Tue Jan 01 10:10am • speeddials
Joe Smith • do not disturb (DND)
1201 • Busy Lamp Field (BLF)
1
• BLF List
DND Off CancelCW
CLIDBlock Blacklist • XML
Back More • Flash
• Park
The envelope icon displays on • Pickup
the Idle State screen only if • Empty
you have new messages waiting.
You can set the softkeys on your
The number next to the envelope
phone to function using any of the
indicates how many new messages
features listed above. You can also
you have. To access your voicemail
set the softkey to display a specific
messages, use the star codes for
state on the IP phone UI. You must
your system if a voicemail softkey
use the Aastra Web UI to set the
has not been configured on your
softkey. This sectoin describes
phone.
each of these softkey functions.

6 / IP Phone User Guide

 Softkeys as Line/Call Lines/call appearance softkeys

Using your 480i CT Base Station

Appearances appear on the phone’s display as
You can customize the softkeys on shown in the following image.
your 480i CT phone to function as
line/call appearance softkeys. Mon Apr 17 11:30pm
These line/call appearance
softkeys function in a similar
Joe Smith
1101
manner to the 4 line/call 1
appearance hard keys and lights Line 5 Line 8
on your phone. For details on the Line 6 Line 9
line/call appearance hard keys and Line 7
lights, please refer to the section
"Multiple Line and Call Icons next to the softkeys within
Appearances" on page 5 of this the phone’s display indicate the
manual. status for that line or call and have
equivalent status to the line/call
appearance lights of the hard
keys on the phone. The following
table provides a description for
each icon.

Softkey Line/Call Appearance Lights

Activity Light Icon Definition

Idle Solid There is no call activity for the line/call appearance

softkey.
A call is connected to your phone on this
line/call appearance softkey.
Connected Solid
The equivalent on a line/call appearance hard key
is a solid green light.
A call is ringing at your phone on this line/call
appearance softkey.
Ringing Flashing
The equivalent on a line/call appearance hard key
is a fast flashing green light.
A call is on hold on your phone on this line/call
appearance softkey.
On Hold Flashing
The equivalent on a line/call appearance hard key
is a slow flashing green light.

/ IP Phone User Guide 7

Depending on how the phone has Softkeys as Customized

Using your 480i CT Base Station

been configured, the maximum Speeddials
number of total line/call You can set up custom softkeys as
appearances that can be set up is 8 speeddials. Speeddial softkeys can
or 9 (4 line/call appearance as hard dial a star code for a feature on the
keys and 4 or 5 as softkeys). If all system or a phone number or a set
line/call appearances have been of digits. A customized label
set up for the same number, a total displays inside the phone’s display
of 9 lines can be configured. If all for each softkey. If you press a
line/call appearances have been custom softkey, the phone goes
set up between two different off-hook and dials the star code or
numbers, a total of 8 lines can be the number set up for this softkey.
configured. This means that when
all line/call appearances are in use, Softkeys as Customized
1 call is connected while the rest "Do not Disturb"
are on hold. No further outgoing You can set a softkey to perform a
or incoming calls can be made "Do not Disturb" (DND) function.
until one of the line/call If DND is set on a softkey, the key
appearances becomes available. switches DND ON and OFF. If the
In active states, such as ringing, phone shares a line with other
conference, connected, etc., phones, only the phone that has
all softkeys disappear except DND configured is affected.
softkeys that have been set up The second line on the screen of
as line/call appearances, and any the IP phone shows when DND is
context dependent softkeys configured. When a call comes in
required for the active state, such on the line, the caller hears a busy
as the Drop softkey in the signal or recorded message,
connected state. Typically, context depending on the server
dependent softkeys appear in the configuration.
top left position and all line/call
appearance softkeys appear in the Softkeys as Customized
remaining positions. Busy Lamp Field (BLF)
Note: In some situations, such as You can set a softkey to Busy Lamp
during a conference call, the line/ Field (BLF).
call appearance softkeys may The BLF feature on the IP phones
overwrite some of the context
allows a specific extension to be
dependent soft keys. In this
case, instead of the Previous
monitored for state changes. BLF
and Next softkeys, up or down monitors the status (busy or idle)
icons, 5 or 2, will appear on of extensions on the IP phone.
the display. By using the r Note: The BLF setting is applicable to
and s navigation keys, you the Asterisk server only.
can access the same functionality Example
as the Previous and Next
A Supervisor configures BLFs on
softkeys.
his phone for monitoring the status
of a worker’s phone use (busy or
idle). When the worker picks up
his phone to make a call, a busy
indicator on the Supervisor’s phone is in use and busy.
phone shows that the worker’s

8 / IP Phone User Guide

 On the 480i CT, the busy and idle Note: The Broadworks BLF feature is

Using your 480i CT Base Station

indicators show on the IP phone not the same as the Broadworks
screen display next to the softkey Shared Call Appearance (SCA)
programmed for BLF functionality. feature and does not permit call
control over the monitored
When the monitored user is idle,
extension.
an icon with the handset on-hook
If you set a softkey to use BLF/List,
shows next to the BLF softkey.
you must also enter a BLF List URI
When the monitored user is on an
at Operation->Softkeys and XML
active call, a small telephone icon
->Services. The BLF List URI is the
is shown with the handset off-
name of the BLF list defined on the
hook.
BroadSoft BroadWorks Busy Lamp
Note: You can also use the BLF field page for your particular user.
configured softkey to dial out.
For example, my480i-blf-
Contact your system administra-
tor for more information.
[email protected]. The value
of the BLF\List URI parameter
Softkeys as Customized must match the list name
BLF List configured. Otherwise, no values
(For use with the BroadSoft display on the 480i screen and the
Broadworks Rel 13 or higher feature is disabled.
platform only) Note: You can also use the BLF/List
configured softkey to dial out.
Your can set a softkey to BLF list.
Example
The BLF list feature on the IP
A receptionist has a 480i CT
phones is specifically designed to
running Broadsoft firmware that
support the BroadSoft Broadworks
subscribes to a list of extensions
Rel 13 Busy Lamp Field feature.
from the BroadWorks Application
This feature allows the IP phone to
Server. Each monitored extension
subscribe to a list of monitored
in the list shows up individually on
users defined through the
the 480i screen next to a softkey
BroadWorks web portal.
button. The softkey icons on the
In addition to monitoring the idle screen change depending on the
and busy state, the BLF list feature state of the extensions.
also supports the ringing state.
When the monitored user is idle, Softkeys for Accessing XML
there is a small telephone icon Services
shown with the handset on-hook. Extensible Markup Language
When the monitored user is in (XML) is a markup language much
ringing state, there is a small bell like HTML. You system
icon shown. When the monitored administrator can create
user is on an active call then a customized XML menu services
small telephone icon is shown with and load them to your IP phone.
the handset off-hook. These services include things like
weather and traffic reports, contact
information, company info, stock
quotes, or custom call scripts.
Users can access XML applications
via the "Services" menu on the
480i CT or via a softkey set to use

/ IP Phone User Guide 9

XML services. The phone performs The IP phones support the Park/

Using your 480i CT Base Station

an HTTP GET on the URI created Pickup feature on the Asterisk,
by your system administrator. BroadWorks, Sylantro, and ININ
You can set the following PBX servers.
parameters for object requests: Reference
• xml application URI For more information about
• xml application title configuring park/pickup on the
The xml application URI is the 480i CT phone, see "Park Calls/
application you are loading into Pick Up Parked Calls" on page 21.
the IP phone. You must get this Softkeys as Customized Empty
URI from your system Key
administrator. You can set a softkey to force a
The xml application title is the blank entry on the IP phone
name of the XML application that display for a specific softkey. You
displays on the Services menu in do this by setting the softkey to
the IP Phone UI (as option #4). "empty". The soft keys are added
Softkeys as Customized Flash in order (from softkey1 to
softkey20) after any hard-coded
Key
keys have been added. If a
You can set a softkey to generate a particular soft key is not defined, it
flash event when it is pressed on is ignored.
the 480i CT or 480i CT handset.
You do this by setting the softkey
to "flash". The IP phone generates
flash events only when a call is
connected and there is an active
RTP stream (for example, when the
call is not on hold).
Softkeys as Customized Park/
Pickup Keys
The IP phone (including the
480i CT handset) have a park and
pickup call feature that allows you
to park a call and pickup a call
when required. There are two ways
a user can configure this feature:
• Using a static configuration
• Using a programmable
configuration (configure soft-
keys)
Note: The IP phone accepts both meth-
ods of configuration. However, to
avoid redundancy, Aastra Tele-
com recommends you configure
either a static configuration or a
programmable configuration.

10 / IP Phone User Guide

 State-Based Softkeys Connected State

Using your 480i CT Base Station

You can configure a specific state The Connected State Screen will
to display when a softkey is being appear when you are talking to
used. Available states you can someone on the phone. Connected
configure for each softkey include: State functions are available as
• idle - The phone is not being softkeys on the connected state
used. screen, as well as hard keys on the
• connected - The line currently phone. These softkeys and hard
being displayed is in an active keys allow you to handle calls, such
call (or the call is on hold) as transferring, conferencing,
• incoming - The phone is ringing. placing calls on hold and more.
• outgoing - The user is dialing a
number, or the far-end is ring- Tue May 17 10:10am 10:17
L1 Connected
ing. >Jay Lampton
By default, the softkeys display in 202
the states of idle, connected,
incoming, and outgoing. All states
are enabled.
In the Aastra Web UI, the
operational states for each softkey
display enabled. To disable a state,
you uncheck the box for that
operational state.
The IP phone idle screen
condenses the softkeys. For
example, if you set softkey 12 as
the following:
Type: speedial
Label: Voicemail
Value *89
State: outgoing
then softkey 12 appears in
position 1 if no other softkeys are
set. A softkey type of "empty"
does not display on the idle screen
at all.

/ IP Phone User Guide 11

Making Calls from 480i CT Using a Headset

Making Calls from 480i CT Base Station

Base Station The 480i CT accepts headsets
through the modular RJ22 jack on
Dialing a Number the back of the phone. Contact
First, take the phone off-hook by your telephone equipment retailer
lifting the handset, pressing the or distributor to purchase a
d/f button or pressing a line/ compatible headset. Customers
call appearance button. At the dial should read and observe all safety
tone enter the number you wish to recommendations contained in
call. If you are unable to make calls headset operating guides when
within certain area codes, check using any headset.
with your system administrator for
any toll restrictions placed on your Advanced Volume Controls for
extension that may restrict your the Headset Mic
access to long distance area codes On the 480i CT, there are 3 options
or dialling prefixes. for the headset microphone
volume.
Tue May 17 10:19am To change this volume:

L1 Dial 1. Press %.
> 201 2.Use s to scroll down the list of
options to 7.Set Audio and press
the Show softkey, or you can
press 7 to jump directly to this
option.
3.Press the Advanced softkey.
Using Handsfree Speakerphone
4.Use s to scroll down the list or
The handsfree feature allows you press the Change softkey to go to
to speak to someone without using the next selection.
the handset or headset. Your
5.Press the Done softkey to save
phone must be in either the
changes and exit.
speaker or speaker/headset audio
mode. 6.If you do not wish to save
• To dial using handsfree, first changes, press the Cancel
press d and enter a number at softkey.
the dial tone. Note: By default, the volume for the
• To answer a call on the 480i CT headset microphone is set to
Base Station using Handsfree, medium.
press d.
• If in speaker audio mode, press
d to switch between handsfree
and handset.
• If in speaker/headset audio
mode, press d to switch
between handsfree and headset.
• When the handset is on hook,
press d to disconnect a hands-
free call.
• When handsfree is on, the
speaker light turns on.

12 / IP Phone User Guide

 To Make and Receive Calls Using a

Making Calls from 480i CT Base Station

Headset:
1. Ensure that you have selected a
headset audio mode by IP Phone UI
accessing the Options menu.
2.Plug the headset into the jack. 1. Press the ].
3.Press the d/f key to obtain a 2.Enter the extension number of
dial tone or to answer an the person you wish to intercom
incoming call. Depending on the or the BLF softkey for that
audio mode selected from the extension.
Options menu, a dial tone or an
3.After a beep tone, your phone
incoming call will be received on
will automatically connect with
either the headset or the
the remote extension and you
handsfree speakerphone.
can speak through its speaker.
4.To cancel intercom, press bor the
4.Press the Nto end the call.

Intercom Cancel softkey.

On the 480i CT base, the ] 5.When you are finished speaking,
key functions to access the cordless hang up the phone by placing
intercom feature. This feature the handset back on-hook or by
allows the base to talk to any pressing N or the line/call
registered cordless handsets. appearance button for the
Using the Aastra Web UI, you can active call. When you hang up,
also enable (turn ON) or disable the remote phone will also hang
(turn OFF) the microphone or up.
automatic answering (auto-
answer) on the IP phone for
Redial
incoming intercom calls. If auto- Press v to automatically
answer is enabled on the IP phone, dial the most recent number you
the phone plays a tone to alert the dialed from the phone.
user before answering the The Redial list contains 100 items.
intercom call. If auto-answer is While on-hook, pressing the
disabled, the phone rejects the v hard key will invoke the
incoming intercom call and sends a Redial list. While off-hook, the
busy signal to the caller. By v key functions as a "hot
default, the microphone is OFF and redial" where the last number
auto-answer is ON. dialed is dialed again.
Note: Your system administrator can Note: Your system administrator can
configure outgoing Intercom set your redial key to speedial a
calls using the Icom button. Con- specific number. Contact your
tact your system administrator system administrator for more
for more information. information.
Refer to the following procedure
for using the Intercom feature.

/ IP Phone User Guide 13

Mute

Making Calls from 480i CT Base Station

Press the a button to mute
handset, headset or handsfree.
The speaker light will flash slowly
and the text “Mute” will appear
on the screen. You will still be able
to hear the caller, but they will
not hear you. To toggle mute on or
off, press a.
Note: If you place a muted call on
hold, the phone automatically
takes the call off mute when you
reconnect to the call.

14 / IP Phone User Guide

 Receiving Calls at the
Receiving Calls at the 480i CT Base Station
480i CT Base Station
When a call is ringing at your
extension, you will see the
Inbound Call Screen. The line/call
appearance light will flash
quickly for the incoming call.

Tue May 17 10:19am

L1 Ring
201
Keri March

Answering an Incoming Call

To answer the call:
• For handsfree operation, press
the Answer softkey or the line/
call appearance button for the
incoming call.
• Press d /f for handsfree or
headset operation.
The setting you have selected in
the Options List for Audio Mode
will determine whether the call
goes to handsfree or headset
operation.
• Lift the handset for handset
operation.
• When you answer the call, the
screen will change to the Con-
nected State menu. If you can-
not answer the call, the caller
will go to voice mail (if voice
mail has been configured for
your extension).

/ IP Phone User Guide 15

Handling Calls from the Automatic Hold

Handling Calls from the 480i CT Base Station

480i CT Base Station When juggling between calls, you
When you are connected to a call, do not have to press the hold
you can use the softkeys or hard button to go from one call to the
keys on the phone to transfer, next. The phone will automatically
conference or place a call on hold. put your current call on hold as
soon as you press a new line/call
Placing a Call on Hold appearance button.
When you place a call on hold, Retrieving a Held Call
only your phone can retrieve the If you have more than 1 call on
call. To place a call on hold: hold, you can scroll through the
1. Connect to the call (if not already held call information by pressing
connected). 3 and 4 navigation keys. To
2.Press the Hold softkey reconnect to a call press the line/
call appearance button where that
Tue May 17 10:19am 00:27 call is being held. If you press the
L1 Hold call/line appearance button again,
>201 you will disconnect from the call.
Keri March
Transferring Calls
Blind Transfer
A blind transfer is when you
transfer a call directly to another
The line/call appearance light will
extension without consulting with
begin to flash slowly. The screen
the person receiving the call. To do
will display “Hold...” with the line
this, simply complete the transfer
number the call is held on the
before the receiving party answers
phone.
the call.
When on Hold Consultative Transfer
When you have been placed on You also have the option to consult
hold, you cannot hear any voice with the person you are
from the caller. The call/line transferring the call to, before you
appearance light for the line you complete the transfer. To do this,
are on will remain solid to indicate simply remain on the line until the
that you are still connected. receiving party answers the call.
After consulting with the receiving
Tue May 17 10:19am 00:27 party, you can either complete the
L1 Connected transfer or cancel the transfer to go
>201
Keri March back to the original call.

16 / IP Phone User Guide

 Conferencing Calls

Handling Calls from the 480i CT Base Station

The 480i CT phone system
IP Phone UI supports up to 3 parties (including
yourself) in a conference call.
To transfer a call to another Note: Your system administrator can
set your conference key to speed-
extension:
dial a specific number. Contact
1. Connect to the call you wish to your system administrator for
transfer (if not already more information.
connected).
2.Press }. IP Phone UI

Tue May 17 10:19am 00:27 To create a conference call:

L2 Dial
>203 1. Connect to the first party you
Karen Batz wish to include in the conference
(if not already connected).
2.Press G
.

Tue May 17 10:19am 00:27

3.Press a line/call appearance L2 Dial
button followed by the extension >203
number of the person you wish
to transfer the call to.
4.If you do not wish to transfer the
call, press the line/call
appearance button again to abort
the transfer. This disconnects the 3.Press a line/call appearance
new call, leaving the original call button followed by the extension
on hold. To go back to number of the person you wish
theoriginal call, press the line/ to add to the conference.
call appearance button for this 4.Wait for the new party to answer.
call. You can consult with the new
5.To complete the transfer, you can party first before adding them to
press } again, or the conference.
disconnect by placing the 5.If you do not wish to add the new
handset back on hook, pressing party to the conference, press the
Nor pressing the line/call line/call appearance button for
appearance button for the active this call. This disconnects the
call. new party, leaving the original
call on hold. To go back to the
original call, press the line/call
appearance button for this call.
6.To add the new party to the
conference, press =
again.

/ IP Phone User Guide 17

7.To drop the new party from the Enabling/Disabling Microphone

Handling Calls from the 480i CT Base Station

conference, press = one and Auto-Answer
more time. Use the following procedure to
8.If you wish to exit the conference enable/disable the microphone
leaving the other two parties and/or auto-answer on the IP
connected, disconnect by placing phone.
the handset back on-hook or by
pressing N.
Aastra Web UI
Picking up Calls
Press the line/call appearance 1. Click on Basic Settings->Prefer-
button for that call. If the phone is ences->Incoming Intercom
connected to a call, pressing one of Settings.
the line/call appearance buttons
will automatically place this call on
hold before opening up a new line
for the new call.

IP Phone UI

To pickup a call:
1. Press the line/call appearance
button for that call.
The "Microphone Mute" field is
Tue May 17 10:19am 00:27
L2 Dial enabled by default (turned
>203 OFF).
Karen Batz
The "Auto-Answer" field is
Pickup enabled by default (turned ON).
2. To disable the "Microphone
Mute" field (turn ON), uncheck
the check box.
2.Press N if you do not wish to
pickup a call. This cancels the 3. To disable the "Auto-Answer"
field (turn OFF), uncheck the
call pickup procedure.
check box.
4. Click to save your
changes.
5. Click on Operation->Reset.
6. In the "Restart Phone" field
click to restart the IP
phone.

18 / IP Phone User Guide

 Ending Calls

Handling Calls from the 480i CT Base Station

Busy No Phone forwards the
To end a call, you first need to Answer call if either the line is
already in use or the
connect to the call if not already call is not answered in
connected. Press Nor the line/call the specified number
appearance button of the active call. of rings.
If connected through the handset, Global Phone uses the phone-
you can also place the handset back wide call forward set-
on hook to end the call. ting. This is only valid
when setting the mode
Call Forwarding of individual lines.
The call forwarding feature on the
IP phone allows incoming calls to Setting Call Forwarding
be forwarded to another Use the following procedure to
destination. The phone sends the configure phone-wide call
SIP message to the SIP proxy, forwarding.
which then forwards the call to the
assigned destination.
Call forwarding is disabled by IP Phone UI
default. Your system administrator
can enable call forwarding on a 1. Press % on the phone to
phone-wide basis or on multi-line enter the Options List.
phones on a per-line basis. If you 2. Select Call Forward.
have configured call forwarding on 3. Enter the "Call Forward" num-
an individual line, then the settings ber destination for which you
for this line are used; otherwise, want your incoming calls to be
the phone-wide call forward forwarded.
settings are used. You can have up Note: If you leave the "Number" field
to 9 lines on the 480i CT configured blank, call forwarding is dis-
abled.
for call forwarding.
4. Enter the "Call Mode" that you
The following are the call forward want to set on your phone.
modes you can configure for call 5. Enter the "Number of Rings"
forwarding: you want to set before the call is
forwarded. Valid values are 1 to
9.
Call
Forward- Note: "Number of Rings" field applys
Mode Description to No Answer and Busy No
Answer modes only.
Off Disables call forward
6. Press Enter to confirm the set-
All Phone forwards all tings.
incoming calls imme-
diately to the specified
destination.
Busy Phone forwards
incoming calls if the
line is already in use.
No Phone forwards the
Answer call if it is not
answered in the speci-
fied number of rings

/ IP Phone User Guide 19

 Note: To force a line to use the global

Handling Calls from the 480i CT Base Station

settings, set the "Mode" field to
Aastra Web UI Global.
3. In the "Forward Number" field,
1. Click on Basic Settings->Call enter the call forward number
Forward. for which you want your calls on
this line to be call forwarded.
4. In the "Number of Rings" field,
select the number of rings on
the line before the call is for-
warded. Valid values are 1 to 9.
5. Click to save the Call
Forward settings. The changes
are dynamic and are immedi-
ately applied to the phone.
For Global Call Forward Settings:
2. In the "Mode" field, select the
mode you want to set on your
phone.
Note: To disable call forwarding in the
Aastra Web UI, set the mode to
OFF and remove the phone num-
ber in the "Number" field.
3. In the "Number" field, enter the
call forward number for which
you want your calls to be call
forwarded.
4. In the "Number of Rings" field,
enter the number of rings you
want to set before the call is
forwarded. Valid values are 1 to
9.
5. Click to save the Call
Forward settings. The changes
are dynamic and are immedi-
ately applied to the phone.
For Per-Line Call Forward Settings
(not applicable to the 9112i):
1. Select a line to set Call Forward-
ing on.
2. In the "Mode" field, select the
mode you want to set on this
line.
Note: To disable call forwarding in the
Aastra Web UI, set the mode to
OFF and remove the phone num-
ber in the "Forward Number"
field.

20 / IP Phone User Guide

 Park Calls/Pick Up Parked Park/Pickup Static Configuration

Handling Calls from the 480i CT Base Station

Calls You can configure a static
The IP phone (including the configuration for parking and
480i CT handset) has a park and picking up a call using the Aastra
pickup call feature that allows you Web UI at Basic Settings->
to park a call and pickup a call Preferences. By entering the
when required. There are two ways appropriate value in the "Park
a user or adminstrator can Call" and "Pickup Parked Call"
configure this feature: fields, you tell the phone where to
park a live call and where to
• Using a static configuration
pickup the parked call.
• Using a programmable
configuration On the IP phone UI, the static
Note: The IP phone accepts both meth-
configuration method displays the
ods of configuration. However, to following:
avoid redundancy, Aastra Tele- • When a call comes in, and you
com recommends you configure pickup the handset, the default
either a static configuration or a label of "Park" displays on the
programmable configuration. Phone UI.
The IP phone supports the Park/ • After pressing the "Park" soft-
Pickup feature on the Asterisk, key to park the call, the default
BroadWorks, Sylantro, and ININ label of "Pickup" displays on the
PBX servers. phone UI.
The following paragraphs describe Note: On the 480i CT handset, pressing
the park and pickup methods of Ï displays the "Park" and
"Pickup" labels.
configuration on the IP phones.
The values you enter in the Aastra
Web UI for the Park/Pickup call
feature are dependant on your
type of server. The following table
provides the values you enter for
the "Park Call" and "Pickup
Parked Call" fields in the Aastra
Web UI.

Park/Pickup Call Server Configuration Values

Server Park Values* Pickup Values*
Aasterisk 700 700
Sylantro *98 *99
BroadWorks *68 *88
ININ PBX callpark pickup

*Leave "value" fields blank to disable the park and pickup feature.

/ IP Phone User Guide 21

Configuring Park /Pickup using Park/Pickup Programmable

Handling Calls from the 480i CT Base Station

Static Configuration Configuration
Use the following procedure to The programmable method of
configure the Park/Pickup call configuration creates park and
feature using the static pickup softkeys keys that you can
configuration method. configure on the 480i CT phone.
Note: Aastra recommends you
You can set a softkey as "Park" or
configure either the static or the
programmable configuration,
"Pickup" and then:
but not both. • specify a customized label to
display on the Phone UI
• specify a value
Aastra Web UI • specify which line to use
• specify the state of the park and/
1. Click on Basic Settings-> or pickup keys
Preferences->General. On the IP phone UI, the Park/
Pickup feature displays the
following:
• When a call comes in, and you
pickup the handset, the custom
label that you configured for the
Park softkey displays on the
Phone UI.
• After the call is parked, the label
that you configured for the
Pickup softkey displays on other
phones in the network. You can
then press the "Pickup" softkey,
followed by the applicable value
2. Enter a server value in the Park to pickup the call on another
Call field to which incoming live phone in your network.
calls will be parked.
On the 480i CT, the customized
Note: For values to enter in this field,
labels apply to the base unit only.
see the table "Park/Pickup Call
Server Configuration Values" on
On the 480i CT handset, pressing Ï
page 21. displays the default labels of
"Park" and "Pickup".
3. Enter a server value in the
"Pickup Parked Call" field. Notes:
1. On the 480i CT, the customized
Note: For values to enter in this field,
labels apply to the base unit only.
see the table "Park/Pickup Call
On the 480i CT handset, pressing
Server Configuration Values" on Ï displays the default labels of
page 21. "Park" and "Pickup".
4. Click to save your 2. On the 480i CT, the old softkey
changes. labeled "Pickup" has been
renamed to "Answer". This
5. Click on Operation->Reset. softkey uses the old functionality -
6. In the "Restart Phone" field when you pickup the handset, you
click to restart the IP see a softkey labeled "Answer".
You can then press this key to pick
phone.
up an incoming call. Do no
confuse this feature with the new
Park/Pickup configuration feature.

22 / IP Phone User Guide

 You can configure a Park and Configuring Park/Pickup of

Handling Calls from the 480i CT Base Station

Pickup programmable Programmable Configuration
configuration using the Aastra Use the following procedure to
Web UI. configure the Park/Pickup call
Programmable Configuration Using feature using the programmable
the Aastra Web UI configuration method.
On the 480i CT, you configure a
Park and/or Pickup key at Aastra Web UI
Operation->Softkeys and XML.
You enter a key label, and value for 1. Click on Operation->
a specific line on the phone. The Softkeys and XML.
default state of the Park
configuration is "connected". The
default state of the Pickup
configuration is "idle, outgoing".
The 480i CT handsets use the park/
pickup configuration enabled at
Operation->Handset Keys in the
Aastra Web UI. If Park or Pickup
are enabled on more than one line 2. Pick a softkey to configure for
on the base unit, the 480i CT Parking a call.
handset uses the first 3. In the "Type" field, select Park.
programmable configuration.
4. In the "Label" field, enter a label
For example, if line 1 and line 6 are for the Park softkey.
configured for park, the 480i CT
5. In the "Value" field, enter the
handset uses the configuration set approriate value based on the
for line 1 to park a call. server in your network.
Note: Applicable values depend on the Note: For values to enter in this field,
server in your network (Asterisk, see the table "Park/Pickup Call
BroadWorks, Sylantro, ININ Server Configuration Values" on
PBX. See the table "Park/Pickup page 21.
Call Server Configuration Val-
ues" on page 21. 6. In the "Line" field, select a line
for which to apply the Park con-
figuration.
7. Pick a softkey to configure for
Picking up a call.
8. In the "Label" field, enter a label
for the Pickup softkey.
9. In the "Value" field, enter the
approriate value based on the
server in your network.
Note: For values to enter in this field,
see the table "Park/Pickup Call
Server Configuration Values" on
page 21.

/ IP Phone User Guide 23

10.Click to save your Using the Park Call/Pickup

Handling Calls from the 480i CT Base Station

changes. Parked Call Feature
11.Click on Operation->Reset. Use the following procedure on the
12.In the "Restart Phone" field IP phones to park a call and pick
click to restart the IP up a parked call.
phone. Park a Call
1. While on a live call, press the
For 480i CT Handset "Park" softkey.
2. Perform the following for your
1. Click on Operation->Handset
Keys. specific server:
For Asterisk Server
- Server announces the extension
number where the call has been
parked. Once the call is parked,
press the y key to complete
parking.
For BroadWorks Server
- After you hear the greeting from
the CallPark server, enter the
extension where you want to park
the call.
For Sylnatro Server
2. Pick a handset key to configure
for parking a call. - Enter the extension number where
you want to park the call, followed
3. In the "Key Function" field, by "#" key.
select Park.
For ININ Server
4. Pick another handset key to con-
- Enter the extension number where
figure picking up a call.
you want to park the call, followed
5. In the "Key Function" field, by "#" key.
select Pickup.
6. Click to save your If the call is parked successfully,
changes. the response is either a greeting
voice confirming that the call
7. Click on Operation->Reset. was parked, or a hang up
8. In the "Restart Phone" field occurs. The parked call party
click to restart the IP will get music on hold.
phone. 3. If the call fails, you can pick up
the call (using the next proce-
dure) and press the "Park" soft-
key again to retry step 2.

24 / IP Phone User Guide

 Pickup a Parked Call

Handling Calls from the 480i CT Base Station 1. Pick up the handset on the
phone.
2. Enter the extension number
where the call was parked.
3. Press the "Pickup" softkey.

If the call pick up is successful,

you are connected with the
parked call.

/ IP Phone User Guide 25

Additional Features XML Services

Additional Features
The Customized Features option
Star Codes on the Services menu allows you to
All of the main call handling and select applications created by your
extension management features system administrator, such as
for your system can be set up as weather and traffic reports, contact
speed dials on softkeys on your information, company info, stock
phone. Contact your system quotes, or custom call scripts.
administrator for more You can also change the title of this
information. option from "Customized
If these have not been set up, you Features" to a title of your
can dial any star code commands choosing (via the Aastra Web UI at
on the 480i CT phone the same way Operation->Softkeys and XML
you would on a regular telephone. ->Services using the parameter,
"XML Application Title".)
Services
Reference
The services key on the 480i CT
accesses enhanced features and For more information about XML
services provided by third parties. services, see "Softkeys for
Using the "Services" key, you can: Accessing XML Services" on
page 9 or contact your system
• Select customized (XML) fea-
administrator.
tures
• Utilize a Caller List Accessing XML Services
Use the following procedure to
• Utilize a Directory
access your customized XML
• Utilize Voicemail
services.
These customized services are
created by your system
administrator. IP Phone UI
XML services are created and
provided by your application
developer through the diverse web 1 Press x on the phone to
based language of XML. display the Services menu.
Select "Custom Features", or
Availability of these services select the name you specified
depends on your phone system or for your XML services.
service provider.
2 Use the r and s to scroll
through the line items in a
menu-driven and directory
"Custom Features" screen.
Message services display to the
screen after selecting the "Cus-
tom Features" option.
For user input services, follow
the prompts as appropriate.
3 To exit from the "Customized
Features" screen, press Exit.

26 / IP Phone User Guide

 Callers List step 3)

Additional Features
The IP phones have a "Callers 2. From the Services menu, select
List" feature that store the name, "Callers List".
phone number, and incremental 3. Use the r and s to scroll
calls, for each call received by the through the line items in the
phone. Callers List.
You can view, scroll, and delete Note: To the left of a line item, a b icon
line items in the Callers List from displays with the handset ON or
the IP phone UI. You can also OFF the receiver. The ON
receiver indicates the call came
directly dial from a displayed line
in as a missed call. The OFF
item in the Callers List. You can receiver indicates the call came
download the Callers List to your in and was answered.
PC for viewing using the Aastra
4. To delete all entries in the Call-
ers list, press the 3 Delete soft-
Web UI.
When you download the Callers key at the "Callers List" header.
List, the phone stores the
callerlist.csv file to your computer To delete a line item from the
in comma-separated value (CSV) Callers List, select the line item
format. you want to delete and press the
3 Delete softkey.
You can use any spreadsheet
application to open the file for 5. To cancel a delete function,
press the r or the s Scroll
viewing. The following is an
keys.
example of a Callers List in a
spreadsheet application. 6. To save a line item to a pro-
grammable key for speeddial-
ing, press the 3 Save softkey
and enter the line number at the
"Save to?" prompt that is
already configured for speeddi-
aling at a softkey.
7. To dial a displayed entry from
the Callers List, pick up the
handset, press the d/f hands-
The file displays the name, phone free key, or press a line key.
number, and the line that the call 8. To exit the Callers List, press the
came in on. x key.

Using the Callers List

Use the following procedure to use
the Callers List.

IP Phone UI

1. Press x on the phone to

display the Services menu.
or
Press the s key to enter the
Callers List directly. (skip to

/ IP Phone User Guide 27

Downloading the Callers List Accessing and Clearing Missed Calls

Additional Features
Use the following procedure to Use the following procedure to
download the Callers List using access and clear missed calls from
the Aastra Web UI. the Callers List. Once you display
the Callers List, the "<number>
New Calls" indicator clears.
Aastra Web UI

1. Click on Operation->Directory. IP Phone UI

1. Press x on the phone to

display the Services menu.
or
Press the s key to enter the
2. In the Callers List field, click on Callers List directly. (skip to
. step 3)
A File Download message dis- 2. From the Services menu, select
plays. "Callers List".
3. Click OK. 3. Use the r and s to scroll
4. Enter the location on your com- through the line items in the
puter where you want to down- Callers List to find the line items
load the Callers List and click that have the b icon with the
SAVE. receiver ON. These are the
The callerslist.csv file down- missed calls to the phone.
loads to your computer. 4. To clear a line item from the
5. Use a spreadsheet application to Callers List, select the line item
open and view the Callers List. you want to delete and press the
Clear softkey.
Missed Calls Indicator
The IP phone has a "missed calls" The line item is deleted from the
indicator that increments the Callers List.
number of missed calls to the
phone. This feature is accessible
from the IP phone UI only.
The number of calls that have not
been answered increment on the
phone’s idle screen as "<number>
New Calls". As the number of
unanswered calls increment, the
phone numbers associated with
the calls are stored in the Callers
List. The user can access the
Callers List and clear the call from
the list. Once the user accesses the
Callers List, the "<number> New
Calls" on the idle screen is cleared.

28 / IP Phone User Guide

 Directory List Server to IP Phone Download

Additional Features
The IP phones have a "Directory Your system administrator can
List" feature that allows you to populate your IP phone Directory
store frequently used numbers on List with server directory files.
the phone. You can also dial Contact your system administrator
directly from a directory entry. for more details.
The Directory feature also includes Directory List Limitations
a quick-search feature that allows The following table indicates the
you to enter the first letter that maximum characters for each line
corresponds to a name in the and field in the Directory List.
Directory to find specific line
items. The phone displays the first Directory List Limitations
name with this letter.
Maximum length 255
Note: The quick-search feature in the of a line characters
Directory List works only when
the Directory is first accessed. Maximum length 15
You can view, add, change, and of a name characters
delete entries to/from the Maximum 45
Directory List using the IP phone length of a URI characters
UI. You can also directly dial a
Maximum 200
number from the Directory List.
number directory entries
You can download the Directory entries in the
List to your PC via the Aastra Web NVRAM
UI. The phone stores the
directorylist.csv file to your PC in Maximum 50
comma-separated value (CSV) number directory entries
format. entries in the
NVRAM with the
You can use any spreadsheet "public" attribute
application to open the file for (480i CT only)
viewing. The following is an
example of a Directory List in a
spreadsheet application. Using the Directory List
Use the following procedures to
access the Directory List.

IP Phone UI

1. Press x on the phone to

display the Services menu.
or
Press the r key to enter the
The file displays the name, phone Directory List directly. (skip to
number, and line number for each step 3)
Directory entry. 2. From the Services menu, select
"Directory List".
3. Use the r and s to scroll
through the line items in the
Directory List.

/ IP Phone User Guide 29

4. To delete all entries in the Direc- Voicemail

Additional Features
tory list, press the DeleteList
The Voicemail feature on the 480i
softkey at the "Directory List"
header. CT IP phone allows you to use a
line, configured with a phone
To delete a line item from the number for dialing out, to connect
Directory List, select the line to a voicemail server.
item you want to delete and
press the Delete softkey. For each assigned Voicemail
number, there can be a minimum
5. To cancel a delete function, of 0 or a maximum of 1 Voicemail
press the r or the s Scroll
access phone number.
keys.
6. To add a new entry to the list, The Voicemail list displays a list of
press the Add New softkey at phone numbers assigned to the
the "Directory List" header 480i CT that have registered
screen and perform step 7. voicemail accounts associated with
or them.
Press the Add New softkey at a Note: The Voicemail list does not dis-
line item and perform step 7. play the voicemail access num-
7. Enter a phone number, name, ber.
and line number and press the The phone displays up to 99
3 Save softkey after each field voicemails for an account even if
entry. the number of voicemails exceeds
Note: The 480i CT allows up to 200 the limit.
directory entries.
Registered account numbers/URIs
8. To edit an entry, use the Change that exceed the length of the
softkey. A screen displays screen, either with or without the
allowing you to edit the name, voicemail icon and the message
phone number, and line num-
count, are truncated with an ellipse
ber, as well as the public/private
setting. character at the end of the
number/URI string.
9. To dial a displayed entry from
the Directory List, pick up the The end of the Voicemail list
handset, press the d/f hands- displays the number of new
free key, or press the Dial soft- voicemail messages (if any exist).
key. Contact your system administrator
10.To exit the Directory List, press for lines configured for Voicemail.
the Quit softkey.

30 / IP Phone User Guide

 Using Voicemail Configuring Suppression of

Additional Features
DTMF Playback
Use the following procedure to
IP Phone UI configure suppression of DTMF
playback.
1. Press x on the phone to
display the Services menu. Aastra Web UI

2. Select "Voicemail". 1. Click on Basic Settings->

3. Use the r and s to scroll Preferences.
through the line items in the
Voicemail list.
4. When you have selected a line
item, press the d/f handsfree
key, 4 Scroll Right key, or press
a line softkey to make an outgo-
ing call using the voicemail
access phone number associ-
ated with the line for which the
voicemail account is registered.

From a selected item in the

Voicemail list, you can also lift
the handset (go offhook) to
make an outgoing call using the 2. Go to the "General" section.
voicemail access phone number. 3. Enable the "Suppress DTMF
Playback" field by checking the
Suppressing DTMF Playback check box. (Disable this field by
A feature on the IP phones allows unchecking the box). Default is
you to enable or disable the disabled.
suppression of DTMF playback 4. Click to save your set-
when a number is dialed from the tings. These changes are not
softkeys. dynamic. You must restart your
IP phone for the changes to take
When suppression of DTMF affect.
playback is disabled, and you press 5. Click on Operation->Reset.
a softkey, the IP phone dials the
6. In the "Restart Phone" field
stored number and displays each
click to restart the IP
digit as dialed in the LCD window. phone and apply the changes.
When the suppression of DTMF
playback is enabled, the IP phone
dials the stored number and
displays the entire number
immediately in the LCD window,
allowing the call to be dialed faster.
DTMF playback suppression is
disabled by default. Suppressing
DTMF playback can be configured
using the Aastra Web UI.

/ IP Phone User Guide 31

Ring Tones and Tone Sets Ring Tone Sets

Additional Features
You can configure ring tones and In addition to ring tones, you can
ring tone sets on the IP phones. configure ring tone sets on a
global-basis on the IP phone. Ring
Ring Tones
tone sets consist of tones
There are several distinct ring customized for a specific country.
tones a user can select from to set The ring tone sets you can
on the IP phones. You can enable/
disable these ring tones on a global configure on the IP phones are:
basis or on a per-line basis. • US (Default - also used in Canada)
The following table identifies the • United Kingdom
valid settings and default values • Italy
for each type of configuration
method. • Germany
• France
Ring Tone Settings Table • Europe (generic tones)
• Australia
Configuration Valid Default
Method Values Value When you configure the country's
tone set, the country-specific tone
IP Phone UI Global: Global: is heard on the phone for the
Tone 1 Tone 1
Tone 2 following:
Tone 3
Tone 4
- dial tone
Tone 5 - secondary dial tone
Silent - ring tone
Aastra Web Global: Global: - busy tone
UI Tone 1 Tone 1 - congestion tones
Tone 2
Tone 3 - call waiting tone
Tone 4 - ring cadence pattern
Tone 5
Silent You configure ring tones and tone
Per-Line: sets using the Aastra Web UI and
Per-Line: Global
Global the IP Phone UI. However, when
Tone 1 using the IP phone UI, you can set
Tone 2 global configuration only.
Tone 3
Tone 4
Tone 5
Silent

32 / IP Phone User Guide

 Configuring Ring Tones and

Additional Features
Tone Sets
Use the following procedures to IP Phone UI
configure ring tones and tone sets
on the IP phone. (global configuration only)
1. Press % on the phone to
enter the Options List.
Handset UI
2. Select Tones.
3. Select Set Ring Tone.
(global configuration only)
4. Select the type of ring tone
1. Press the Menu key  on the (Tone 1 through Tone 5, or
phone to enter the Options List. Silent).
2. Using the  key, scroll through 5. Select Set and then select Next.
the list of options.
6. Select Tone Set.
3. Select Tones.
7. Select the country for which you
4. Select Set Ring Tone and press want to apply the tone set. Valid
r. values are Australia, Europe,
5. Press  to change the type of France, Germany, Italy, UK, and
ring tone (Tone 1 through US. Default is US.
Tone 5 or Silent). 8. Select Set.
6. Press r to save your setting and The ring tone and tone set you
return to the Tones menu. select is immediately applied to
the IP phone.
7. Select Tone Set and press r.
8. Select the country for which you
want to apply a tone set. Valid
values are Australia, Europe, Aastra Web UI
France, Germany, Italy, UK, and
US. Default is US. 1. Click on Basic Settings->
9. Press r to save your setting and Preferences.
return to the Tones menu.
10.Press r again to return to the
Main Menu.

The message -confirmed- dis-

plays in the window. The ring
tone and tone set you select is
immediately applied to the IP
phone.
For global configuration:
2. In the "Ring Tones" section,
select a country from the "Tone
Set" field.
3. Select a value from the "Global
Ring Tone" field.
Note: See the Ring Tone Settings Table
on page 32 for valid values.

/ IP Phone User Guide 33

For per-line configuration: 3. Click to save your set-

Additional Features
4. In the "Ring Tone" section, tings.
select a line for which you want 4. Click on Operation->Reset.
to set ring tone.
5. In the "Restart Phone" field
5. Select a value from the "LineN"
field. click to restart the IP
phone.
Note: See the Ring Tone Settings Table
on page 32 for valid values. Call Waiting Tone
6. Click to save your set- You can enable or disable the
tings. These changes are not playing of a call waiting tone when
dynamic. You must restart your
IP phone for the changes to take a caller is on an active call and a
affect. new call comes into the phone.
7. Click on Operation->Reset. You can configure this feature
8. In the "Restart Phone" field using the Aastra Web UI.
click to restart the IP Configuring Call Waiting Tone
phone and apply the ring tone.
Use the folllowing procedures to
Stuttered Dial Tone configure a call waiting tone on the
You can enable or disable the IP phones.
playing of a stuttered dial tone
when there is a message waiting on Aastra Web UI
the IP phone.
You can configure this feature 1. Click on Basic Settings->
Preferences->General.
using the Aastra Web UI.
Configuring Stuttered Dial Tone
Use the folllowing procedures to
configure stuttered dial tone on the
IP phones.

Aastra Web UI

1. Click on Basic Settings->

Preferences->General.

2. A call waiting tone is enabled by

default. If required, disable the
"Play Call Waiting Tone" field
by unchecking the check box.
3. Click to save your set-
tings.
4. Click on Operation->Reset.
5. In the "Restart Phone" field
click to restart the IP
phone.
2. Stuttered dial tone is enabled by
default. If required, disable the
"Stuttered Dial Tone" field by
unchecking the check box.

34 / IP Phone User Guide

 Language 6. Press y when done.

Language
Using the 480i CT, you can set the
The language you select is
screens to display in a specific
immediately applied to the
language. When you set the
handset display.:
language on the 480i CT Base
Station and on the handsets, all of
the display screens (menus, IP Phone UI
services, options, etc.) display in
that language.
1. Press %on the phone to
Valid languages for the 480i CT enter the Options List.
include English, French, and
Spanish. Default is English. 2. Select Language.
3 Select In English (English),
Setting Language En francais (French), En espanol
You set the language on the 480i (Spanish), In Deutsch (German),
CT using the Options key (%) or In italiano (Italian).
on the Base Station or the Menu 4. Select Done.
key (Â) on the handset.
The language you select is
Use the following procedures to set immediately applied to the 480i
the language. Base Station UI display.

Handset UI

Note: When setting options on the

handset, the Menu and Options
display revert to the regular idle
mode if no action/activity is initi-
atedwithin 20 seconds.
1. Press the Âkey to enter the
Options List when the phone is
not in use.
2. Use the scroll keys  andÏ to
scroll to the "Language" option.
3. Press r to select the "Lan-
guage" option.
4. Use the scroll keys  andÏ to
scroll to the language you want
to set on the handset.
5. Press r to select "In English
(English), En francais (French),
En espanol (Spanish), In Deut-
sch (German), or In italiano
(Italian) option.
The display shows confirmed
when the selection is changed.
Note: The language in use is identified
with a check mark.

/ IP Phone User Guide 35

Customizing Your 480i CT Pressing the y key will quit the

Customizing Your 480i CT Cordless Handset

Cordless Handset Menu and return to the idle mode
or call mode.
When in an idle state, pressing the
Menu key  of the handset will Intercom
present the following list of
The 480i CT supports intercom
options. Once in the menu list the
function between a 480i CT base
user can scroll up Ï and down
and any of its paired cordless
 using the scrolling keys to see
handsets, and vice versa.
each option.
Pressing Select while viewing this
Item # Menu list option will bring up a list of base
1 Intercom and paired handsets available for
intercom. To select a handset or
2 Language
base to intercom, navigate to the
3 Ring tone desired handset or the base using
4 Custom name the  key or the Ï key. Then
press the Call soft key. Shortcut to
5 Timer Off
any handset or base in the list is
6 Vibrate Off permitted by pressing the
7 Hset pairing corresponding numeric key digit;
8 Key lock Off the order of the list is numbered
from zero (0) for the base (0) and
9 Backlight Off four (4) for the 4th handset in the
10 Silent Alert list.
Note: The display will return to idle if Note: Your system administrator can
no action/activity is initiated configure outgoing Intercom
within 20 seconds. calls using the Icom button. Con-
tact your system administrator
Accessing Options for more information.
Pressing the  key will access the Reference
options list menu. This action For more information about the
results in displaying a Menu list intercom feature, see "Intercom"
header with brief list navigation on page 13.
instructions .

Menu
use ´ ½ to view

Navigation of the menu is

performed using the down arrow
(Â key) or the up arrow ( Ï key).
Shortcut to the menu item can also
be performed by pressing the
corresponding menu item number.
Two digits numbered items can be
short-cutted by pressing the digits
within a one second time span.

36 / IP Phone User Guide

 Language

Customizing Your 480i CT Cordless Handset

The prompt on 480i CT handset
can be personalized to English, Handset UI
French, or Spanish language. A
checkmark beside the language
indicate the currently selected 1. Press Â.
language prompt. 2.Navigate to Custom Name or press
4.
3.Press the Change softkey.
In English?
4.Press the Edit softkey. If a
´ ½ = Scroll
custom name already exists, the
Cancel Select Delete softkey will be presented.
5.Using the keypad, type out a new
Reference label or use the scroll keys Ï
For more information about and  to move the cursor to the
changing language on the handset, desired display position or to
see "Language" on page 35. erase text.
6.The ChCase softkey is available to
toggle between upper and lower
Ring Tone case text entry.
There are several selectable Ring 7.Press the Save softkey to save the
tones available on the 480i CT name.
handset. A checkmark beside the
ring tone number indicates the 8.Press the Goodbye y key to
currently selected ring tone. return to the main idle screen.
Note: In editing mode, the Volume Bar
can be used in place of the Ï
and  keys to control the screen
cursor. Pressing the Lower end
Ring Tone 1 volume bar for Backspace/Erase;
and pressing the Higher end vol-
´ ½ = Scroll ume bar to add a Space.
Cancel Select
Call timer
Reference When the call timer is enabled, the
timer starts from the first call and
For more information about
continues until all calls have been
changing ring tones on the
released.
handset, see "Customizing Your
480i CT Cordless Handset" on Note: The call timer is not usable for
call accounting since the timer
page 36.
continues to increment even
Custom name when the call is on hold.

Custom name allows the user to

personalize the name/label for the
cordless handset. In a multi-
handset environment, this is an
ideal option to personalize each
handset to its user or extension
number.

/ IP Phone User Guide 37

Vibrate Backlight

Customizing Your 480i CT Cordless Handset

The Vibrate option allows the The Backlight option allows the
handset to signal an incoming call user to turn on or off the backlit
by vibrating as well as ringing. By light on the LCD display.
default, this option is always Off. Press Change softkey to turn
• To enable this feature, press the Backlight ON or OFF.
Change softkey and the display Once the Backlight option is
will indicate "Vibrate On" and
chosen, the screen will display
"-confirmed-" and will quickly
return to the previous menu Backlight On
display. or Backlight Off -confirmed-.
• Once the Vibrate is On, p icon is
shown beside the ringer icon on Silent Alert
the top right line of the display. The Silent Alert option will activate
• Pressing the y key will return an internal hardware vibrator
you to the main idle display instead of a regular ringer during
screen. an incoming call. By default, the
Handset Pairing Silent Alert is automatically set to
Off.
All handsets must be paired to a
480i CT base before it can be used. To activate Silent Alert from the
Please refer to the section entitled option display:
52. • Press Change softkey to turn
alert On or Off. The display
Key Lock On or Off will show √confirmed-.
The key lock option enables the • Once the Alert is On, p icon is
user to lock the keypad keys. This shown on the top line of the
prevents accidental activation of display.
the phone. Notes:
To lock the keys from the key lock 1. You can activate or deactivate
option page: the Silent alert by pressing only
• Press Change softkey to turn Key the  key and then the # key.
lock ON or OFF. The screen will 2. The Ringer Icon does not appear
display Key lock On or Key lock on the display when the Silent
Off -confirmed-. alert is On.
Pressing the y key will return you .
to the main idle display screen.
Note: You can activate the Key Lock Off
or On by pressing only the Â
and then the* key from the idle
screen.

38 / IP Phone User Guide

 Finding the Phones’s IP 2. Use the scroll keys  andÏ to

Customizing Your 480i CT Cordless Handset

Address using the Handset scroll to the "Network" option.
You can find the IP address of the 3. Press r to select the "Net-
work" option.
IP phone’s Base Unit using the
handset. Use the following 4. Use the scroll keys  andÏ to
scroll through the network sta-
procedure to find the IP address.
tus until the IP address of the
phone appears in the display.
Handset UI 5. Press y when done.

1. Press the Âkey to enter the

Options List when the phone is
not in use.

Feature Keys on the Handset

You can program up to 15 feature keys on the 480i CT handset with specific
functions using the Aastra Web UI. The following table identifies the
functions available for all 15 handset keys and the default functions for
each key.
Key Function Description Default for:
Line 1 Line 1 key - Selects line one Handset Key 1
Line 2 Line 2 key - Selects line two Handset Key 2
Line 3 Line 3 key - Selects line three Handset Key 3
Line 4 Line 4 key - Selects line four Handset Key 4
Icom Intercom key – Enter handset list to select Handset Key 5
handset to call
Dir Directory key – Activate directory feature Handset Key 6
Callers Callers key – Activate callers feature Handset Key 7
Xfer Transfer key - Activate transfer feature Handset Key 8
Conf Conference key - Activate conference feature Handset Key 9
Public Public key – Toggle between public & private Handset Key 10
call mode
None No function is selected – this key is empty, no Handset Key 11
label. and 12
Line 5 Line 5 key (if available) - Selects line five. Handset Key 13
Line 6 Line 6 key (if available) - Selects line six. Handset Key 14
Line 7 Line 7key (if available) - Selects line seven. Handset Key 15
Line 8 Line 8 key (if available) - Selects line eight
Line 9 Line 9 key (if available) - Selects line nine

/ IP Phone User Guide 39

Feature Key Programming Guidelines

Customizing Your 480i CT Cordless Handset

The following are guidelines to use when programming the feature keys on
the handset:

• All handsets paired with the same Base Station have the same pro-
grammed functions since the web interface applies the functions to all
the handsets paired with that base.
• A newly registered handset or handset that was out-of-range during the
programming needs to perform an "off-hook and on-hook" sequence in
order for the newly programmed function to be broadcasted to the
affected handsets. Simply press the v key from the idle state to go off-
hook. Then, press the y key to go back on-hook.
• Duplicate functions can exist in the feature key as there is no filtering or
duplicate checking done on the handset or the base.
• If no line keys are programmed for the feature key, the handset is
restricted to intercom calls only.
• If all 12 programmable functions have been programmed to "None", the
user is presented with a List empty message when the feature key is
pressed.

List empty
Use web page to
configure

• For security reasons, the user has 180 seconds (3 minutes) to complete
the programming. Otherwise, the phone displays the following error:
** Error **: Session expired, Please reload page.
• For security reasons, the user must submit the page from the same
browser that was used to load the page. If the user tries to submit the
page from any other IP address, the following error displays:
** Error ** Session invalid. Different Client IP Addresses. — Please
reload page

40 / IP Phone User Guide

 Programming Feature Keys

Customizing Your 480i CT Cordless Handset

You can program up to 12 feature
keys on the 480i CT IP phone using
the Aastra Web UI. Use the
following procedure to program
the feature keys on your 480i CT
Base Station and all paired
handsets.

Aastra Web UI

1. Open your web browser and

enter the phone’s IP address or
host name into the address field.
2. At the prompt, enter your user-
name and password and click
.
Note: For a user, the default user name
is “user” and the password field
is left blank
3. Click on Operation->Handset
Keys..

4. Select the handset key you want

to program.
5. Select the function for that
handset key from the "Key
Function" field.
6. Click to save the
function you selected to the
handset key. The key program-
ming information is sent to the
480i Base Station and to all the
cordless handsets associated
with that Base Station. Any key
programmed to "None" does
not appear in the handset’s list.

/ IP Phone User Guide 41

Using the 480i CT Cordless Handset

Using the 480i CT Cordless Handset

Idle Mode
During idle mode (i.e. no incoming call, no active call, or no call on hold),
the handset name, date & time, status messages, and status icons are
present on the display.

Angela
May 17 10:19am

Note: The phone name label (Angela in the diagram above) can be edited in the
Options list.

Handset Icons and Status Messages

Screen Icons
Battery Charge State
b
4 bars for battery full and the battery icon flashes when
charging
Reception (Radio Link)
m On - Within Range: Ready for use
OFF - Out of range/no radio link
Feature Key Activation
h
Indicates the phone is off hook or a call is in progress
Silent Alerter
p
Silent alerter activated
Ringer Volume
¬b This icon is available only when the phone is in idle mode to
indicate the ringer volume level. The box will go from empty to
fully black to represent from off to low to high volume.
Receiver Volume
lb This icon is available only when the phone goes off-hook to
indicate the receiver audio volume. The box will go from empty
to fully black to represent from low to high volume; there are 10
volume levels total.
Directory List
This icon located just above the softkey allows access to the
Directory List feature.
Callers List
¨ This icon located just above the softkey allows access to the
Callers List feature.

42 / IP Phone User Guide

 Status Messages

Using the 480i CT Cordless Handset Display Message Description

Microphone mute Indicates when the Mute button has been Activated
Out of range Appears briefly when pressing a key if out of range of the
base station

Handset Keys
Softkeys ( { or })
Your 480i CT cordless handset has 2 softkeys directly under the LCD
display. The softkey menus will change depending on the phone’s state,
displaying relevant softkeys only. These softkeys are pre-programmed for
the call handling and extension management features.

Talk /Hold v Key

The Talk/Hold key v is a multi-purpose key with the following uses:
• To initiate a call by seizing the line or through pre-dial.
• To answer a call during ringing.
• To place a call on hold during an active call.

Hold v Key
Pressing the hold key v while on a call will place the call on hold. While a
call is on hold, and if there are no other active calls, the LED will flash at
the hold rate and the display will present the Call is on hold prompt. In
addition, held call reminder tone will be played in the form of a short ring
burst (flash ring).
This handset is equipped with an auto-hold feature. While on an active
call, pressing any other line key will result in the current line being placed
on hold and the new line being seized.

Release Key ( y)
The release key is a multi-purpose key with the following uses:
• To end a call.
Note: If handset is placed in the charger cradle, it will also end the call.
• To silent the ringing during an incoming call.
• To exit feature such as Menu (options), Directory, Callers, Redial, Pre-
dial.
Note: Pressing this key in a feature will not terminate an active call.

Mute Key ( æ )
Use the mute key when you want to be able to hear a caller but have
them not hear you. Press the æ key to mute the handset. Press the æ key
again
to disengage mute. The Microphone mute prompt is displayed when mute is
activated.

/ IP Phone User Guide 43

Redial Key ( ß)

Using the 480i CT Cordless Handset

The Redial key displays a list of the last 10 calls made from the handset.
Use the Ï and  to scroll through the list.

Feature Key List ( Ï )

The 480i CT cordless handset supports a programmable feature key list for
easy access to common features. The available features include line keys,
intercom, directory, callers log, transfer, conference, and public/private call
mode. For more information about the feature keys, see "Feature Keys on
the Handset" on page 39.

Menu List ( Â )
The Menu list allows access to intercom calling, and personalization of
handset including language, ring tone, vibrate, backlight and silent alert.
Please refer to the section "Customizing Your 480i CT Cordless Handset"
on page 36.

Multifunction Handset LED Indicator

The multifunction Handset LED provides the following user feedback:
• Flash: Message Waiting Indicator – Slow
• Flash: Alerting – Rapid
• Flash: Mute – intermittent
• Flash: Hold – Intermediate
• Solid: On an active call

Battery Charging
The handset is powered by a nickel metal hydride battery pack. To install
and charge the battery:
1. Slide the cover of the battery compartment.
2.Place the battery pack in the compartment with the connector wires
pointing towards the bottom of the handset.
3.Connect the battery terminal wire to the charging pins located in the
compartment
4.Slide the cover of the battery compartment back onto the handset
5.Place the handset, face up, in the charging cradle. The handset should
easily slide into the charging cradel. If it does not, check the battery
compartment cover to ensure it is in the proper position.
To confirm that the battery is charging, check the battery icon symbol on
the handset display to see if the lines inside the icon are flashing left to
right.
Note: The battery must be charged for a minimum of six hours prior to initial usage
of the phone.

44 / IP Phone User Guide

 Handset Battery Indicator & Status

Using the 480i CT Cordless Handset

The display provides "at a glance" information on the handset battery.

dcba The bars indicate the battery charge level — 4 for full, needs
recharging when only 1 bar appear
f The bars will flash when the battery is being recharged on the
charger stand.
Note: The handset is designed to recharge the batteries automatically, when
required and placed on the charger stand. The battery icon will not flash and
the handset does not charge every time it is placed on the stand. If a defective
battery is replaced, then the battery Icon is not identified until the new battery
is charged for at least 2 minutes.

Volume Control
The volume key, located on the side of the handset, controls both the
receiver and ringer volume.
Note: The volume key can also be used to adjust the right/left cursor to add spaces
or to erase characters on the display when editing or creating names, key
labels etc.
To adjust the receiver volume:
• While on a call, press the top of the key to increase the receiver volume
and press the bottom of the key to decrease the volume. The receiver
volume icon on display will indicate the current volume level. In
absence of a PBX, the receiver volume returns to the default setting after
each call. However, the PBX directive can direct the handset default to
the volume.
To adjust the ringer volume:
• When the handset is not being used for a call, press the top of the key to
increase the ringer volume and press the bottom of the key to decrease
the ringer volume. The handset ringer will sound on each adjustment to
reflect the new setting and the ringer volume icon on display will also
show the current level chosen.

Directory – 480i CT Cordless Handset

Entering Characters and Numbers
Editing keys
During alphanumeric entry, the volume control keys become edit keys.
They are used to provide backspace and forward-space capability to the
unit. For Backspace/Erase, press the Lower end of the volume bar. To add
a space or to erase from left to right, press the higher end of the volume
bar.
Note: The Down scroll key (marked  ) or the Up scroll key (marked Ï ) are also
used to provide backspace and forward space respectively.

/ IP Phone User Guide 45

General Record Editing

Using the 480i CT Cordless Handset

To accommodate adding and editing, use the available characters as
labelled on the keypad. Pause key and special characters are also
available:
0 key / Pause key
To allow the user to enter pause characters, the pause key is the 0 digit
key in alphanumeric editing mode. Characters will appear in the following
order: : 0, p.
1 key
In the alphanumeric mode, the 1 digit key will access several special
characters. Characters will appear in the following order:
1 @ . : ; = _ , - ` & ( )
As can be seen, these special characters accessible through the 1 key
allow URI and IP address data entry.
Note: To enter the dot/period in the IP address format, the star * key is used when
in numeric "123" editing mode. Alternatively, in text "abc" or "ABC" editing
mode, use the 1 key to access the ".".
"123" —þ"abc"þ—"ABC" softkey
You can use the left soft key to toggle from numeric "123" editing mode to
lower case text "abc" editing mode, to upper case text "ABC" editing mode.

Number/Address
  

Number/Address
693_     
693_
 
  
123 Save abc Save

Switch from Numeric to Lower Case Alphanumeric Mode

Number/Address
  

Number/Address
693seam_     
 693seamG@_

  
abc Save ABC Save

Continued Editing in Lower Case Text mode Then Switch to Upper Case Text Mode

Number/Address
  

Number/Address
693seamG@_       693seamG@_aastra

   .com
ABC Save abc Save

Cycle Edit Mode Back to Lower Case and Finish Address Entry

46 / IP Phone User Guide

 Adding Record to Directory

Using the 480i CT Cordless Handset

The directory can store up to 50 names and numbers, which are displayed
in alphabetical order. If no name is entered, the entries are sorted by
number, at the beginning of the directory.
To add an item to the directory,

1. Press the soft key from the idle mode as shown below.

Angela
May 17 10:19am

2.Press the Add soft key.

1 item
Press first
letter or ´ ½
Add Delete

3.Enter the Number/Address information. Please refer to 45.

4.Press Save to advance to the name entry screen.

Number/Address Pressing "Save" Enter name

123abcABC@aastra softkey moves to the _
.com_ name editing mode
abc Save ChCase Save

5.Enter a name for the Number/Address information. The name can have
up to 15 characters, including spaces. Please refer to 45.
6.Press the Save softkey. The display will show Item saved.

/ IP Phone User Guide 47

Callers List – 480i CT Cordless Handset

Using the 480i CT Cordless Handset

The Callers list stores the last 50 calls received. Items are stored in
chronological order with new items being first in the list. Each call received
is stored, no collapsing of records, and can be deleted or saved to a
directory. Oldest call records are automatically removed from the list
when the list is full and new items are received.
The following figure shows the header screen. On this screen, there is the
title, the number of total items, the number of new items, instructions for
viewing the items and two soft keys — Exit and Delete. The exit key quits
the list and the delete key deletes the entire Callers list.

Caller List
x items
x New
Use or New
Add Delete

If there are no new items, then the x New line is not displayed. Once items
are viewed, they are marked as old and do not show up in the new item
count or in the new item scroll list.
Once in the list, items are displayed as shown in the next figure.

Item x New
Name
Number
Time of call
Options Line

The above screen shows the item number, the name and number of the
caller, and the time the call was received. Also shown are two soft keys —
Options and Line.
Options allow the user to save to directory or delete the record.

Dialing from Callers List

To dial the caller back, the Line soft key can be pressed and the user is
taken to the feature list where the configured lines can be chosen to place
the call. The user simply scrolls to the desired line and presses Select. The
call will then be placed on that line over the cordless link.

Saving Item to Directory

From the Options softkey of the Callers List, scroll to the Save to Directory
item and press the Select softkey. will be displayed upon successful
saving to the directory.

Save Directory
´ ½= Scroll
Cancel Select

48 / IP Phone User Guide

 Deleting Item from Callers List

Using the 480i CT Cordless Handset

From the Options softkey of the Callers List, scroll to the Delete item and
press the Select softkey.

Delete
´ ½= Scroll
Cancel Select

The user is prompted to confirm the delete action by pressing the Delete
softkey.

Delete again to
erase this item

Cancel Delete

/ IP Phone User Guide 49

Making Calls from 480i CT Cordless Handset

Making Calls from 480i CT Cordless Handset

Pre-dialling a Number
Press the v key to obtain dial tone and use the Keypad to dial the
number. You can also make a call by pre-dialling a number. Pre-dialling
lets you view a number before you dial. If the number is correct, press the
v key to dial the number. If the number is incorrect, use the  key or
press down on the volume key to erase digits from right to left. Calls can
also be made directly from the Directory.

Using a Headset
The 480i CT cordless handset accepts headsets through the 2.5 mm audio
jack on the bottom of the phone. Contact your telephone equipment retailer
or distributor to purchase a compatible headset. Customers should read and
observe all safety recommendations contained in headset operating guides
when using any headset.

Receiving Calls
When a call is ringing at your extension, you will see the Inbound Call
screen. Press the v key to answer an incoming call or lift the handset out
of the charging cradle.

Call Privacy
In the 480i CT multi-handset system, it is possible to connect several
cordless handsets together with each other or with the base as extensions
to a call. This is just like an analog system with extension phones going off
hook to join a call in progress. However, because this system is actually
intended for use in an enterprise environment, some method of call
privacy is required.
All calls, base or handset, will begin in the "private" mode. In this mode,
no extensions will be allowed to join that handset or base call. There will be
a user interface provided to toggle between the "private" and "public"
modes.

"Public" Feature Key

A feature key will be available in the feature list for the user to press to
toggle between the "private" and "public" modes for a call. Pressing the
Public feature key in the feature list anytime during a call will put the call
into the public call mode. When the call is in public call mode, the triangle
indicator will light in front of the Public label in the feature list. This will
also cause that feature key to appear on an available soft key but with a
different label – Private. The user can then press the Private soft key to
toggle the call back to private or he can navigate into the feature list and
press the Public feature key.

50 / IP Phone User Guide

 Either way, the triangle indicator will clear and the call will be back in

Making Calls from 480i CT Cordless Handset

private mode. The figures of this section demonstrate the UI.

<13>
Corey <14>
516-2681 Public
00:00:00
Line 1 PgDown Select

Private Call in Progress Feature List View with the Public

Key Selected but not Invoked

Line 1
Corey Line 2
516-2681 Public
00:00:00
Private Line 1 PgDown Select

Public Call in Progress Feature List View with the Public

Key Invoked but not Selected
In the figure above, the left screen depicts a call that is public. The user can
press the Private soft key at any time to make the call private – i.e. no
extensions allowed to join. In the right screen, the right pointing triangle
indicates the current call is in public mode. The user could also select this
feature key to return the call to private.
Note: Any local caller on the call can convert the call. For instance, if one cordless
caller is on an external call, he can press the "Public" feature key to make the
call public. At that point up to three other handsets can join in on the call. If
any of those joining handsets presses the "Private" soft key, then the call is
made private and no other users can join the call unless the call was made
public again.

Ending Calls
To end a call, you first need to connect to the call, if not already connected,
and press the N key. You can also place the handset back on the
charging cradle to end the call.

/ IP Phone User Guide 51

Pairing and Unpairing 5.Select 7- Hset pairing

Pairing and Unpairing Cordless Handset to Base

Cordless Handset to Base
Pairing Handset 7 - Hset pairing
All handsets must be paired to a ´ ½ = Scroll
Base Station. This is performed Pair
from both the base and the
cordless handset. Successful Note: If the handset has already been
pairing will add the handset name paired, the softkey will be
to the handset list on the base and labelled as Remove instead of
synchronize the handset list from Pair.
the base to the newly paired Ensure the handset being paired is
handset. A total of 4 handsets can within close proximity to the base.
be paired to a single 480i CT base. It is recommended that the
Note: When performing the handset handset be within 3 feet from the
pairing, it is recommended that
480i CT base.
thehandset be within 3 feet of the
480i CT base. Note: It is recommended that both
1. On the 480i CT base press steps 6 and 7 be executed at the
%.
same time.
6.On the 480i CT base, select Done.
2.Select 11.Handset Pairing
Options List
Options List Attempting to pair...
9.SIP Settings
10.Phone Status
11.Handset Pairing

Show Cancel
Done
Done
7.On the 480i CT cordless handset,
3.Select Pair press the softkey for Pair.

Options List
Pair Attempting to
Remove
pair...
Cancel
Show
Select Cancel
Done
Note: If there are already 4 handsets
paired to the base, you will not be
able to select the Pair option.
4.On the 480i CT cordless handset
press Â.

52 / IP Phone User Guide

 Upon success or failure of pairing, Unpairing Handset

Pairing and Unpairing Cordless Handset to Base

one of the following will be Unpairing of the handset can be
displayed on the handset and base, done from either the cordless
respectively: handset or the base. However, if
the handset being removed is out
Pairing of range from the base, the
unpairing is only performed local
successful to the device where the removal
process was initiated.
If the unpairing is only successful
Successful Pairing of Handset from the local device, the
unpairing procedure will need to
be completed from the other
device.
Pairing failed
Try again 1. On the 480i CT base press
Cancel Pair %.
2.Select 11.Handset Pairing
Failed Pairing of Handset
Options List
9.SIP Settings
10.Phone Status
11.Handset Pairing
Options List
Pairing failed Show
Try again
Done

Cancel 3.Select Remove.

Done
Options List
Pairing Failed Display Pair
Remove
Options List
Pairing successful
Show
Select Cancel
Done
4.Select Done. The following will
Done be displayed on the screen.
Pairing Success Display
Options List
Attempting to remove
Wait...

Cancel
Done

/ IP Phone User Guide 53

Upon success or failure of Upon success or failure of

Pairing and Unpairing Cordless Handset to Base

unpairing, one of the following unpairing, one of the following
screen will be displayed on the screen will be displayed on the
base: handset:

Options List
Removal failed Removal
Try again successful

Cancel Successful Removal Attempt

Done s
Failed Removal
Removal failed
Options List Try again
Removal successful Cancel Remove

Failed Removal Attempts

Note: Unpairing of the handset will

Done return it to factory default state.
All data including the functions
Successful Removal in the Feature key will be
removed.
5.If required, on the 480i CT
cordless handset press Â.
6.Select 7- Hset pairing

7 - Hset pairing
´ ½ = Scroll
Remove

Note: If the handset is not paired, the

softkey will be labelled as Pair
instead of Remove.
7.Press the softkey for Remove.

Attempting to
remove...
Cancel

54 / IP Phone User Guide

 Troubleshooting Solutions Why doesn’t my phone ring?

Troubleshooting Solutions
This section describes solutions to Check the ring volume on your
some most commonly occurring phone. It may be turned down or
problems. turned off. To adjust the ringer
volume setting, press the volume
Why is my display blank?
button when the phone is on-hook
Ensure that power is being and idle. For more information,
provided to your phone. If your refer to the “Adjusting Volume
network does not provide inline section” in the Aastra 480i
power over Ethernet, you can Installation Guide provided with
obtain an additional accessory, the your phone.
Aastra PoE (Power over Ethernet)
inline power supply, to provide Why is the light not coming on
power over Ethernet locally to your with a new Voice Mail Message?
phone. See the section Your phone system or service
“Connecting to the Network and to provider must provide “Visual”
Power” in Message Waiting service for this
the Aastra 480i Installation Guide function to work. Check with
for details. your system administrator for
more information.
Why is my speakerphone
not working? Why is my handset not working?
If you press the d /f button Check to ensure that the handset
and the speaker light flashes and cord is fully connected to both the
you do not hear dial tone through phone and handset. See the section
the speaker phone, the Set Audio “Connecting a Handset or Head-
option in the phone’s Options list set” in the Aastra 480i Installation
has been set up for headset use. Guide for information.
Press d /f a second time and if What are services, and how
the light goes out, the phone has
do I use them?
been set up to be used only with a
headset or handset. If the light Services on the IP phone include:
stays on steady and you hear dial • Customized features
tone, the phone has been set up so • Callers List
that you can alternate between the • Directory List
speakerphone and the headset by
• Voicemail
pressing d /f . See the section
“Customizing your phone” in See the section, "Services" on
the 480i Installation Guide for page 26 more information about
instructions on how to change the options available under
the Set Audio option. "Services".

Why can’t I get a dial tone? How do I find the IP address of

my phone?
Check for any loose connections
and that the phone has been Instructions on where to find the IP
installed properly. For installation address of your phone can be
instructions, please refer to the found in this guide in the section,
“Installation and Setup” section in "Finding Your Phone’s IP
the Aastra 480i Installation Guide Address" on page 3.
provided with your phone.

/ IP Phone User Guide 55

Why does my phone display 3. Click OK at the confirmation

Troubleshooting Solutions
"Bad Encrypted Config"? prompt.
The IP phone displays "Bad How do I change my User
Encrypted Config" because Password?
encrypted configuration files are You can change the user password
enabled but the decryption process from the IP phone UI or the Aastra
has failed. Web UI.
Report this error to your system
administrator.
IP Phone UI
Why does my phone display the
“No Service” message?
The phone displays the 1. Press % on the phone to
enter the Options List.
“No Service” message if the SIP
settings have not been set up 2. Select User Password.
correctly. 3. Enter the current user pass-
Contact your system adminstrator word.
for more information. 4. Enter the new user password.
How do I restart the 480i CT IP 5. Re-enter the new user pass-
Phone? word.
Note: You must restart the 480i CT IP 6. Press Enter to save the new
phone from the Station Base or password. A message,
"Password Changed" displays
from the Aastra Web UI.
on the screen.

IP Phone UI
Aastra Web UI

1. Press % on the phone to 1. Click on Operation->User

enter the Options List. Password.
2. Select Phone Status.
3. Select Restart Phone.
4. Press Restart to restart the
phone.
Note: To cancel without restarting the
phone, press Cancel. 2. In the "Current Password" field,
enter the current user password.
Note: By default, the user name is
Aastra Web UI “user” (all lowercase) and the
password field is left blank. If
1. Click on Operation->Reset. you have forgotten your pass-
word, contact your system
administrator for assistance.
3. In the "New Password" field,
enter the new user password.
4. In the "Confirm Password"
field, enter the new user pass-
2. Click . word again.

56 / IP Phone User Guide

 5. Click to save your

Troubleshooting Solutions
changes.
For information on how to access
the Aastra Web UI, go to the sec-
tion "Accessing the Aastra Web
UI" on page 4. Administrators
should refer to the Aastra SIP 480i/
480i CT/9112i/9133i IP Phone
Administration Guide. for details.

/ IP Phone User Guide 57

 Limited Warranty to, loss, damage or expense directly

Limited Warranty
Aastra Telecom warrants this or indirectly arising from the
product against defects and customers use of or inability to use
malfunctions during a one (1) year this telephone, either separately or
period from the date of original in combination with other
purchase. If there is a defect or equipment. This paragraph,
malfunction, Aastra Telecom shall, however, shall not apply to
at its option, and as the exclusive consequential damages for injury to
remedy, either repair or replace the the person in the case of telephones
telephone set at no charge, if used or bought for use primarily for
returned within the warranty personal, family or household
period. purposes.
If replacement parts are used in This warranty sets forth the entire
making repairs, these parts may be liability and obligations of Aastra
refurbished, or may contain Telecom with respect to breach of
refurbished materials. warranty, and the warranties set
If it is necessary to replace the forth or limited herein are the sole
telephone set, it may be replaced warranties and are in lieu of all
with a refurbished telephone of the other warranties, expressed or
same design and color. If it should implied, including warranties or
become necessary to repair or fitness for particular purpose and
replace a defective or merchantability.
malfunctioning telephone set under Warranty Repair Services
this warranty, the provisions of this Should the set fail during the
warranty shall apply to the repaired warranty period;
or replaced telephone set until the In North America, please call
expiration of ninety (90) days from 1-800-574-1611 for further
the date of pick up, or the date of information.
shipment to you, of the repaired or
Outside North America, contact
replacement set, or until the end of
your sales representative for return
the original warranty period,
instructions.
whichever is later. Proof of the
original purchase date is to be You will be responsible for shipping
provided with all telephone sets charges, if any. When you return
returned for warranty repairs. this telephone for warranty service,
you must present proof of purchase.
Exclusions
After Warranty Service
Aastra Telecom does not warrant its
telephone sets to be compatible Aastra Telecom offers ongoing
with the equipment of any repair and support for this product.
particular telephone company. This This service provides repair or
warranty does not extend to replacement of your Aastra
damage to products resulting from Telecom product, at Aastra
improper installation or operation, Telecom's option, for a fixed charge.
alteration, accident, neglect, abuse, You are responsible for all shipping
misuse, fire or natural causes such charges. For further information
as storms or floods, after the and shipping instructions;
telephone is in your possession.
Aastra Telecom shall not be liable
for any incidental or consequential
damages, including, but not limited

/ IP Phone User Guide 59

In North America, contact our

Limited Warranty
service information number: 1-800-
574-1611. Outside North America,
contact your sales representative.
Note: Repairs to this product may be
made only by the manufacturer
and its authorized agents, or by
others who are legally authorized.
This restriction applies during
and after the warranty period.
Unauthorized repair will void the
warranty.

60 / IP Phone User Guide

Index
Index
Numerics I
480i idle state 6
customizing 3 Intercom Key 13
finding IP address for 3 Introduction 1
line settings 5 IP address, finding 3, 55
star codes for 26 L
A language
Aastra Web UI configuring 35
accessing 4 overview 35
basic settings description M
4 missed calls indicator
operation description 4 accessing and clearing 28
status description 4 overview 28
About this Guide 1 N
B no service 56
bad encrypted config 56 O
Battery 42 options, setting 3
C P
call forwarding 19 park/pickup
configuring 19 about parked/pickup calls
Call in progress 42 21
call waiting tone 34 configuring a static con-
callers list figuration 22
downloading to phone 28 configuring programma-
overview 27 ble configuration
using on phone 27 23
Customized Softkeys 6 configuring programma-
D ble configuration
dial tones, stuttered 34 using Web UI 23
directory list programmable configura-
downloading to server 29 tion of 22
limitations for 29 static configuration of 21
overview 29 using on the IP phone 24
using 29 password, changing 56
Documentation 1 Phone Features 1
DTMF, suppressing playback
31

/ IP Phone User Guide Index-1

 Index
Index
R Why can’t I get a dial
Receiver Volume 42 tone? 55
Reception Range 42 Why does my phone dis-
restarting the phone 56 play "Bad En-
ring tone sets 32 crypted Config"?
ring tones 32 56
Ringer Volume 42 Why does my phone dis-
S play the "No Ser-
Services vice" message? 56
Callers List 27 Why doesn’t my phone
Directory List 29 ring? 55
missed called indicator 28 Why is my display blank?
voicemail 30 55
Softkeys as Customized "Do Why is my handset not
not Disturb" 8 working? 55
Softkeys as Customized BLF Why is my speakerphone
8, 9 not working? 55
Softkeys as Customized Why is the light not com-
Speed Dials 8 ing on with a new
Softkeys as Line/Call Appear- Voice Mail Mes-
ances 7 sage? 55
softkeys, state-based 11 U
star codes 26 Using Services 59
Status Lights 59 V
T Vibrate 42
troubleshooting solutions 55 voicemail
How do I change my user overview 30
password? 56 W
How do I find the IP ad- Warranty 59
dress of my Web interface 3
phone? 55
How do I restart the 480i
CT IP phone? 56
What are services, and
how do I use
them? 55

Index-2 / IP Phone User Guide

If you’ve read this owner’s manual and consulted the Troubleshooting section and
still have problems, please visit our website at www.aastra.com or call 1-800-574-1611
for technical assistance.

© Aastra Telecom Inc.2005 41-000124-00-08