$rac%ing &um'er:
(us"omer &um'er:
Response )ue )a"e:
*ro'lem Solving +or%s#ee"
S"ep Ac"ion 0 *repare 1 $eam )escri'e , (on"ain )iag. . Solve / !alida"e 0 *reven"
S"a"us 1 +rap
Registered problem and Short Term Corrective Action in place in house.
Long Term Corrective Action developed but not implemented.
*repare 2or *ro'lem Solving -
oes the problem !arrant/re"uire an # $ %f so comment !h& and proceed.
Long Term Corrective Long Term Corrective Action confirmed effective. Action implemented. Problem closed. Monitoring/evaluating effectiveness. %s an 'mergenc& Response Action (eeded$ 3I2 needed documen" ac"ions in Ac"ion I"em $a'le4
$eam Assem'led - 'stablish a small
Team +oals, Team -b.ectives,
group of people !ith the process/product )no!ledge* allocated time* authorit& and s)ill in the re"uired technical disciplines to solve the problem and implement corrective actions. &ame 3$eam 5eader Firs"4 S%ills
)epar"men"
Responsi'ili"6
*ro'lem )escrip"ion 7 Provides the
S%e"c# o2 *ro'lem
starting point for solving the problem or nonconformance issue. (eed to have /correct0 problem description to identif& causes. (eed to use terms that are understood b& all.
*ar" &um'er3s4: Customer1s2, List all of the data and documents that might help &ou to define the problem more e3actl&$ %s there an action plan to collect additional information$ *repare *rocess Flo8 )iagram 2or pro'lem. 3A""ac# "o *S+4 From Eagle Group USA, Inc. Revised: 1/9/0 !isi" us a" #""p://eaglegroupusa.com/
9
+#o
IS
4ho is affected b& the problem$ 4ho first observed the problem$ 1internal/e3ternal2 To !hom !as the problem reported$ 4hat t&pe of problem is it$ 4hat has the problem$
IS &:$
4ho is not affected b& the problem$ 4ho did not find the problem$
4hat does not have the problem$ 4hat could be happening but is not$ 4hat could be the problem but is not$
+#a"
4hat is happening$ o !e have ph&sical evidence of the problem in our possession$ 4h& is this a problem$
4h& is it not a problem$
+#6
%s the process !here the problem occurred stable$ 4here !as the problem observed$ 4here could the problem be located but is not$ 4here else could the problem be located but is not$ 4hen could the problem have been noticed but !as not$
+#ere
4here does the problem occur$
4hen !as the problem first noticed$
+#en
4hen has it been noticed since$
;o8 <uc#/ <an6
5uantit& of problem$ 6o! Much is the problem causing in dollars* people* 7 Time$ 4hat is the trend 1continuous* random* c&clical2$
6o! man& could have the problem but don8t$ 6o! big could the problem be but is not$
4hat could the trend be but is not$
;o8 :2"en
6as the problem occurred previousl&$ 1%f so attach previous PS4s 7 C%9s2
*ro'lem )escrip"ion - Combine the relevant information* this !ill be &our Problem
escription
From Eagle Group USA, Inc.
Revised: 1/9/0
!isi" us a" #""p://eaglegroupusa.com/
In"erim (on"ainmen" Ac"ions - Temporar& actions to contain the problem and /fi30
until permanent correction is in place. 1(ote, :alidate that the action ta)en !or)s2. ocument Actions in the Action %tem Table
)iagnose Roo" (ause = Anal&;e for /Root Cause0 of the problem.
'scape Point.
%dentif& and verif& the
-A -A
*eople
<rainstorm the possible causes of the problem 1attach2
(ause and E22ec" )iagram 1Attach cop& of complete diagram1s2 as appropriate2
;o8 made>
<a"erials/In2o <ac#ine
+#6 did i" ge" ou"> *ro'lem 3e22ec"4
*eople <a"erials/In2o <ac#ine
<e"#od
Environmen"
<easuremen"
<e"#od Environmen" <easuremen"
&o"e on )iagram3s4 circle "#e mos" li%el6 con"ri'u"ors 3, ma?4 2rom eac# side.
-9
. = +#6 Anal6sis
As% = +#6 did "#is #appen> As% = +#6 did "#is #appen> As% = +#6 did "#is #appen> As% = +#6 did "#is #appen> As% = +#6 did "#is #appen>
From Eagle Group USA, Inc.
Revised: 1/9/0
!isi" us a" #""p://eaglegroupusa.com/
-(
Ac"ion *lan - <ased on the team8s discussions.
<egin to complete the Root Cause Action Plan to verif& and validate the root causes and test the escape point. ocument this on the Action %tem Table.
From Eagle Group USA, Inc.
Revised: 1/9/0
!isi" us a" #""p://eaglegroupusa.com/
Iden"i26 Solu"ions = Solutions that address and correct the root cause.
to be the best of all the alternatives. Action %tem Table.
Solutions determined ocument and verif& the Permanent Corrective Action 1PCA2 in the
!alida"ion - %mplement and validate to ensure that corrective action does /!hat it is supposed to /
do.0 etect an& undesirable side effects. anal&sis* if necessar&. ocument this on the Action %tem Table. Return to root cause
*reven"ion 1 0 0A
esign / %nformation S&stems Revie!2 7 etermine !hat improvements in s&stems and processes !ould prevent problem from recurring. 'nsure that corrective action remains in place and successful.
Address Similar S6s"ems - List similar s&stems !ith the potential for the same defect.
%ssue a C%9 for items identified. *rocess / I"em Accoun"a'ili"6 (IF @
From Eagle Group USA, Inc.
Revised: 1/9/0
!isi" us a" #""p://eaglegroupusa.com/
09
Revie8 "#e 2ollo8ing documen"s / s6s"ems.
(omple"ion )a"e )ocumen" Accoun"a'ili"6 *lanned Ac"ual
<anagemen" S6s"em <anual <anu2ac"uring +or% Ins"ruc"ions Inspec"ion +or% Ins"ruc"ions Flo8 (#ar"s (on"rol *lans )esign F<EA *rocess F<EA Gauges/<<)/I<$E **A* Engineering (#ange Approval <anu2ac"uring Forms Inspec"ion Forms
(ongra"ula"e Aour $eam
- >se all forms of emplo&ee recognition and document as necessar&.
Celebrate successful conclusion of the problem solving effort. 9ormall& disengage the team and return to normal duties.
+as "#e *S+ E22ec"ive> Aes/&o Signa"ure/$i"le )a"e
From Eagle Group USA, Inc.
Revised: 1/9/0
!isi" us a" #""p://eaglegroupusa.com/
Ac"ion I"em $a'le
Ac"ion @ Ac"ions (on"ainmen"/ (orrec"ive Faul" / I"em Ac"ion Implemen" and !eri26 Ac"ions !eri26 ;o8 !eri2ied Ac"ion Accoun"a'ili"6 *lanned Ac"ual S"a"us
Registered problem and Short Term Corrective Action in place in house.
Long Term Corrective Action developed but not implemented.
Long Term Corrective Action implemented. Monitoring/evaluating effectiveness.
Long Term Corrective Action confirmed effective. Problem closed.
&o"e: (op6 "#is page and a""ac# as o2"en as necessar6
From Eagle Group USA, Inc. Revised: 1/9/0 !isi" us a" #""p://eaglegroupusa.com/
