pocket guide

how do I

hp designjet 500 series printers hp designjet 800 series printers

ContentsHow Do I...
Navigate the Front Panel 4 The Front-Panel Display 4 Alphabetical List of Front-Panel Menus 6 Examples of How to Use the Front Panel 17 Manage Prints 25 Cancelling a Page that is Being Printed 25 Cancelling the Drying Time for a Printed Page 26 Managing Pages that have Not Yet been Printed 27 Prioritizing a Job in the Queue (Move to Front) 29 Deleting a Job from the Queue 29

Manage Prints (continued) Making Copies of a Job in the Queue 30 Avoiding Paper Waste by Nesting Pages 31 Replace Ink Cartridges and Printheads 33 Replacing Ink Cartridges 35 Replacing Printheads 38 Load a Sheet of Paper 47 Unloading a Sheet of Paper 54 Load a Roll of Paper 55 Installing a New Roll on the Printer 55 Loading a Roll of Paper 58 Unloading a Roll of Paper 64

More Information...
You can find more about the following topics in the Users Reference Guide, which is on the Using Your Printer CD: Paper types; more about loading Ink supplies Page formatting Printer configuration Care of your printer Accessories More about solving problems General index; Glossary of terms. Many of the procedures in the Users Reference Guide are animated.

You may also find other information about HP Designjet printers, associated software and support at this HP Web site: www.hp.com/go/designjet See the other side of this Pocket Guide for information about troubleshooting problems. 2000, 2005 Hewlett-Packard Company Hewlett-Packard Company, Inkjet Commercial Division, Avda. Graells, 501, 08174 Sant Cugat del Valls, Barcelona, Spain

The Front-Panel Display

The panel on the front of your printer is the principal way of changing the printers behavior, apart from controls provided by the software you use. Up () and Down () keys

Display area

Action keys

4 The Front-Panel Display

Up () and Down () let you navigate through the items in a menu list. If there are more options than can be shown on the front panel, a vertical scroll bar appears on the right side of the panel. If further choices can be made for a menu item, the symbol appears to its right. A selected setting is shown by a tick (). Menu takes you to the main screen. It cancels any choices that have not yet been selected by pressing Enter. Back takes you to the previous screen, also cancelling any choices not yet selected with Enter. Enter selects the item in the menu list and makes it current. If there are further

Display-Area Screen: Menu Icons

There are four main front-panel menus, each with a different icon highlighted. You can always reach a main menu by pressing Menu and then scrolling ( or ).
Paper Ink Job management Set-up

Action Keys
Cancel cancels the current operation (printing or preparing for printing). Form Feed and Cut causes a sheet to be ejected or the roll to be advanced and cut.

The Front-Panel Display 5

navigate the front panel

Display-Area Keys

selections to be made, Enter takes you to them, shown by the arrows () in the table that starts on page 6.

Alphabetical List of Front-Panel Menus

Key to the List of Front-Panel Menus
On pages 7 through 16 are the printers frontpanel menus, listed alphabetically. The key to the list is on the right. In the Users Reference Guide (on the Using Your Printer CD) they are listed according to the structure of the menus. For examples of how to use the menus, see page 17. Note: PostScript functions in the HP Designjet 500ps printer are available through the supplied PostScript driver, and are not available from the printers front panel.
There is more in this Pocket Guide on the page indicated in black or in red if it is on the reverse (The Problem Is...).
23

There is more in the Users Reference Guide, some sections with animations. Only available when PostScript or HP-GL/2 is available on the printer (HP Designjet 500 [with HP-GL/2 Accessory card], 500 plus, 800 and 800ps). Only available when PostScript is available on the printer (HP Designjet 800ps). Only available when HP-GL/2 is available on the printer (HP Designjet 500 [with HP-GL/2 Accessory card], 500 plus, 800 and 800ps).

6 Alphabetical List of Front-Panel Menus

22 44

Align printheads Altitude

Page format Size Automatic PS settings Encoding Print quality

Automatic Best

Page format Size ANSI sizes I/O setup Card ID Appletalk (depends on card)

Advanced options Best quality settings PS settings Encoding Binary

Page format Size ARCH sizes PS settings Encoding Drying time

ASCII Automatic

Color settings Color/Monochrome True Black Front Panel Buzzer (on/off)

Alphabetical List of Front-Panel Menus 7

navigate the front panel

Advance calibration

Graphic language Automatic [HP Designjet 800 series printers only]

 Color calibration

Calibrate now Color calibration Calibration (paper advance) 22

Color settings Color settings Color settings Rendering intent Front Panel

Replace Ink cartridges CMYK Color/ Monochrome

35

Graphic Language CALS/G4 [HP Designjet 800 series printers only] Queue/copies Cancel 25 # Jobname (print in progress or waiting) [HP Designjet 800 series printers only] I/O setup I/O setup Information Card ID Card setup Ink cartridges

Color calibration Color settings (RGB, CMYK, etc.) Colorimetric Contrast

Queue/copies Reprints/ 30 # Jobname copies [HP Designjet 800 series printers only]

8 Alphabetical List of Front-Panel Menus

17

Defects in images (Troubleshooting) Define palette

15

PS settings Log

Encoding (ASCII, Binary, Automatic) Errors

HP-GL/2 settings

Queue/copies Delete (print 29 # Jobname already printed) [HP Designjet 800 series printers only] Advanced options Best quality settingsMaximum detail Color settings CMYK I/O setup Card ID DIC DNS name (depends on card)

Color settings CMYK

Euroscale

Page format Size Extra print sizes Advance calibration Print quality Restore factory settings Fast

Advanced options Optimize for Drawings/text

Advanced options Fast quality settings [HP Designjet 800 series printers only]

Alphabetical List of Front-Panel Menus 9

navigate the front panel

Cutter (on/off)

Drying time (none, automatic, manual)

 PS settings PS Scale

Fit to page Front Panel (language, buzzer, contrast) I/O setup

I/O setup I/O timeout Image quality (Troubleshooting) 15

Graphic language (PS, HP-GL/2, CALS/G4, Automatic) [HP Designjet 800 series printers only]

Color settings Color/Monochrome Grayscale Help

Advanced options Optimize for Images Information (ink cartridges, printheads) Printer Information Ink cartridges Replace Ink cartridges 35

Graphic Language HP-GL/2 [HP Designjet 800 series printers only] I/O setup Card ID HP-GL/2 settings HW address (depends on card)

Information

10 Alphabetical List of Front-Panel Menus

 Information Ink cartridges

Ink levels

Front Panel

Language (national) Load roll 58

Page format Size Inked area I/O setup Card ID IP address (depends on card)

Page format Size ISO sizes Page format Size JIS sizes Job management Queue/copies Job name (and number of copies) [printers with formatter card only]

Load sheet

47

Drying time

Log (printheads, errors) Manual Select paper ( Media) type 17

Alphabetical List of Front-Panel Menus 11

navigate the front panel

Ink menu

Graphic Language [HP Designjet 800 series printers only]

 HP-GL/2 settings Page format Color settings

Merge (on/off) Mirroring Color/ Monochrome

Nest settings

Nest 31 wait time [HP Designjet 800 series printers only] Normal

Print quality

Queue/copies Move print to 29 # Jobname top [HP Designjet 800 series printers only] Color settings CMYK Color settings RGB Native CMYK

Advanced options Optimize for (drawings/text/images) Page format Size Oversize prints HP-GL/2 settings Page format Palette (define, select) Paper (load, type) Page format Paper size

Native RGB 31

Nest settings Nest (on/off) [HP Designjet 800 series only]

12 Alphabetical List of Front-Panel Menus

 Advance calibration Pattern (create, measure)

22

HP-GL/2 settings Define palette... Pen width, color Color settings Rendering intent Perceptual

Print quality (poor) (Troubleshooting)

15

Page format Size Printed area see Inked area Information Printer information Printheads Printheads (align, replace) PS scale 38

Graphic Language PostScript [HP Designjet 800ps printers only] Queue/copies 25 # Jobname Print cancel [HP Designjet 800 series printers only] Page format Print (paper) size

PS settings (PostScript)

Alphabetical List of Front-Panel Menus 13

navigate the front panel

Select paper type

Print quality (best, normal, draft; also Set-UpAdvanced Options)

Print Quality (best, normal, draft) Quality of images (Troubleshooting) 15

Replace ink cartridges

38

Replace printheads

Queue 27 (on/off) [HP Designjet 800 series printers only] Queue/ 27 copies [HP Designjet 800 series printers only]

38

Queue/copies # Jobname

Reprints/ copies

30

Advanced options Fast quality settings Reduced speed [HP Designjet 800 series printers only] Color settings Rendering intent

I/O setup Card setup Advanced Reset card Color settings RGB Roll (load, unload) 58

14 Alphabetical List of Front-Panel Menus

 Color settings Rendering intent PS settings (PostScript)

Saturation PS Scale Select paper type Sheet (load, unload) Size (of paper) Software (Automatic) 47

Color settings RGB Color settings CMYK

sRGB SWOP

Advanced options Optimize for Drawings/Text I/O setup Color settings CMYK ing I/O Timeout

Page format Page format Size

TOYO Troubleshoot(image quality) 15

Alphabetical List of Front-Panel Menus 15

navigate the front panel

Page format

Rotate (0, 90, 180, 270)

Advanced options Fast quality settings Reduced speed [HP Designjet 800 series printers only]

Select paper type Unload roll 64

Unload sheet

54

Nest settings

Wait time

31

16 Alphabetical List of Front-Panel Menus

The keys you should press on the front panel are highlighted here in yellow.

Setting the Ink-Drying Time to Two Minutes

1 From the table on page 9, the menu structure is shown as: Drying time 2 Starting from the main Paper menu, press the Down key () once... ...to enter the Ink menu: ( ); then press the Enter key...

...until the Ink menu (

) is highlighted

Examples of How to Use the Front Panel 17

navigate the front panel

Examples of How to Use the Front Panel

The scroll bar at the right indicates that the list of available options is longer than can be displayed at a time. 3 Press the Down key () several times until Drying time is highlighted.

4 Then press Enter. 5 Press Down () twice to highlight Manual, and then press Enter again...

...to select Manual drying time: The number of times you have to press the Down key depends on: which model of printerHP Designjet 500 or 800 series, whether you have an accessory card installed on an HP Designjet 500 series printer, which options were recently used.

18 Examples of How to Use the Front Panel

If the front-panel Buzzer is set On, there will be a short beep to confirm the change. The value will be confirmed by a tick mark at the right ().

Examples of How to Use the Front Panel 19

navigate the front panel

6 Press the Up key () to change the drying time selection from 1 to 2 minutes. Then press Enter to set the two-minute drying time.

7 Finally, press the Menu key to return to the main menu.

Printing Three Additional Copies of a Job that has Already been Printed and then press Enter to enter the Job This applies to HP Designjet 800 and 800ps management menu. printers only; see page 23 for the HP Designjet 500 plus, or 500 Series with an Accessory card.
1 From the table on page 8, the menu structure is shown as: Queue/Copies 2 Starting from the main Paper menu, press the Down key () twice until Job management ( ) is highlighted ( );

20 Examples of How to Use the Front Panel

Suppose the list of jobs are as shown in the diagram. The job that is currently being printed is number 0, whose job name is Job #7. 4 Suppose that the job you want to print again is number -2, piston.gif. Press Up () or Down () sufficient times to highlight it; and then press Enter to select this job.

3 Press Enter to enter the Queue/copies menu.

You will see a list of jobs that are in the print queue. Jobs that have already been printed have negative numbers; jobs that are waiting to be printed have positive

Examples of How to Use the Front Panel 21

navigate the front panel

Ensure that the highlighting is on Queue/ copies, by pressing the Up () or Down key () if necessary.

numbers.

5 The options available for the job are listed; select Reprints and press Enter again.

7 Finally, press the Menu key to return to the top-level menu.

6 Press the Up key () to select three reprints, and then press Enter to set the number of reprints to 3;

See page 27 for more about Queueing and Nesting prints.

the earlier screen is shown, with available options. The reprint is automatically moved to the front of the queue.

You can navigate to any of the settings in the table that starts on page 6 in a similar way.

22 Examples of How to Use the Front Panel

1 With Job management highlighted ( press Enter.

),

2 You will either see the message Queue is empty, or the name of your job. In the latter case, press Enter to see the options available (including Reprints), and continue as in Step 5 on page 22.

Examples of How to Use the Front Panel 23

navigate the front panel

Reprints with the HP Designjet 500 Series Printers To obtain extra copies you must have an HP Designjet 500 plus printer, or a 500 Series with an accessory card. Proceed as follows:

24 Examples of How to Use the Front Panel

Cancelling a Page that is Being Printed

1 Press the Cancel key on the front panel. The printer advances the paper as though the print were finished. A multi-page job or a big file may take longer to stop printing than other files.

Cancel key

Cancelling a Page that is Being Printed 25

manage prints

Cancelling the Drying Time for a Printed Page

Use caution when performing this procedure as an image which has had insufficient time to dry could get damaged. 1 Press the Form Feed and Cut key on the front panel. 2 The printer will release the paper and it will fall into the paper bin.

26 Cancelling the Drying Time for a Printed Page

Managing Pages that have Not Yet been Printed

Queueing and nesting are only available on the HP Designjet 800 Series. (You can obtain reprints on the 500 plus, or on the 500 Series if an accessory card is installed; see page 23). Change the Queueing setting by selecting Queue On or Off from the Job Management ( ) menu. To change the Nesting setting, see page 32, Turning Nesting On and Off. If the printer is turned off with unprinted files in the queue, the files are lost and must be resent. order they are received. If Nesting is Off, the files are printed as soon as possible, in the order they are received. If Nesting is On, files are printed when the time-out period expires or there are enough files to fill a page width. You can reprint files which have already been printed. See also page 31, Avoiding Paper Waste by Nesting Pages. You can send pages to the printer without waiting for the current page to finish printing. Pages are stored in the queue in the order they are received. You can manipulate the pages in the queue, for example prioritizing them and reprinting them. You can use nesting, the printers paper-

With Queueing Turned ON When Queueing is On and the printer receives print files, the files are stored in the queue in the

Managing Pages that have Not Yet been Printed 27

manage prints

saving feature (see page 31). While one page is printing, the printer will accept and start processing the next file.

With Queueing Turned OFF If Queueing is Off and the printer receives files, they are printed as they are received, and are not 3 stored in the queue. Nesting settings have no jobs already printed effect. 2 Files are printed as they are received, and are 1 not stored in the queue. The printer will not accept another file sent current job 0 up to 16 jobs from the computer until the current page has finished printing and the printer is ready. 1 You cannot use nesting. 2 If you turn queueing off while pages are still in the jobs yet to be printed queue, they will be printed and (if nesting is on) 3 nested, until the queue is empty. 28 Managing Pages that have Not Yet been Printed

Position in Queue The job currently being printed is in position 0. The next job to be printed is in position 1, the one after in position 2, and so on. The previous job printed is in position 1, the one before that in position 2, and so on.

Prioritizing a Job in the Queue (Move to Front)

To make any job in the queue the next one to be printed, select it and choose Move to front. If nesting is turned on (see page 31, Avoiding Paper Waste by Nesting Pages) the prioritized job may still be nested with others. If you really want this job to be printed next and on its own on the roll, then first turn Nesting Off and then use Move to front to move it to the top of the queue.

Deleting a Job from the Queue

Under normal circumstances, there is no need to delete a job from the queue after printing it, as it will just fall off the end of the queue as more files are sent. However, if you have sent a file in error and want to avoid any chance of it being reprinted, you can delete it by selecting it and choosing Cancel. To remove a job that has not yet been printed, simply identify it by its position in the queue (see page 28, Position in Queue) and delete it, by choosing Cancel and pressing the Enter key. If the job is currently being printed (its queue position is 0), and you want both to cancel the job and to delete it from the queue, first press the Cancel key and then cancel it from the queue.

Managing Pages that have Not Yet been Printed 29

manage prints

Making Copies of a Job in the Queue

Has the job already been printed?
Yes No

Copies and Reprints

What to do
Use Reprints (see right) Use Copies (see right) Having selected the job and chosen Copies or ) Reprints (from the Job Management ( menu), use the scrolling keys to specify the number of copies required, and press Enter. The number you enter is the actual number of pages to be printed; for example, choosing 2 for a page not yet printed means you will get the one original and one additional; choosing 2 for a page already printed once will result in a total of three (the original one and two more). The maximum number you can specify is 99. The setting you specify in this option overrides any value set by your software. If Rotate was on when you sent the file, every copy will be rotated also.

In all cases, the job must still be in the queue.

30 Making Copies of a Job in the Queue

Avoiding Paper Waste by Nesting Pages

Nesting can only be used with roll paper. Nesting means placing pages side-by-side on the paper (rather than one after the other), to avoid wasting paper.

The Printer Tries to Nest Pages When... The printer is loaded with roll paper rather than sheet paper; and In the front-panel menus, Queue is On (the default). See page 27, Managing Pages that have Not Yet been Printed; and In the front-panel menus, Nest is On (that is, set to a value from 1 to 99 minutes). See page 32, Turning Nesting On and Off.

To be in the Same Nest, Pages Must Satisfy All the Following Conditions... All must be Color or all Grayscale. Grayscale may include a color page rendered in grayscale. All must be at the same dots-per-inch setting. All have the same print quality setting (Best, Normal, Draft). All have the same Margin sizes. All must be HP-GL/2 prints or all PostScript. All must have the same Page accuracy. Nesting does not cause any automatic rotation of pages.

Avoiding Paper Waste by Nesting Pages 31

manage prints

Turning Nesting On and Off

Nest Setting Selected
Off 99, ... 2, 1 The number represents the number of minutes that the printer waits, after receiving a file, before it starts printing.

Which Pages cannot be Rotated?

Apart from obvious physical limitations on the roll, any HP-GL/2 page containing raster data will not be rotated.

Printers Response
The printer will not nest pages. Choose one of these values if you want to use the least amount of paper. The printer will search all through the queue for suitable pages. It will nest the pages according to an algorithm that, for most combinations of page sizes, saves the most paper. The resulting nesting pattern may still vary, depending on the size of the first page.

32 Avoiding Paper Waste by Nesting Pages

Ink Cartridges and Printheads

The ink cartridges are the reservoirs that contain the four colored inks that are used for printing. They are located under the cover on the right side of the printer, towards the back (see next page). An Ink Cartridge The printheads are the components that place minute droplets of ink onto the paper. They are located under the main window at the top of the printer. A Printhead

Note: Setup printheads are special nonprinting components required only before installing the printer.

Ink Cartridges: Your printer uses HP No. 10 Black and HP No. 82 Cyan, Magenta and Yellow Printheads: Your printer uses HP No. 11 Black, Cyan, Magenta and Yellow

Ink Cartridges and Printheads 33

replace ink cartridges and printheads

The frequency with which you need to change ink cartridges depends on the workload of your HP Designjet printer. Printheads should not need replacing so often, only when problems of image quality occur. If you find problems with the image quality, follow the procedure on page 16 in The Problem Is...Image Quality in this Pocket Guide.

Location of Printheads and Ink Cartridges

34 Ink Cartridges and Printheads

Replacing Ink Cartridges

If the printer detects that an ink cartridge needs replacing, you will see a message with four icons (explained below), referring from left to right to the Cyan (), Black (), Magenta () and Yellow () cartridges.

Flashing; the cartridge is missing, and the correct one must be inserted as indicated in subsequent steps; Flashing exclamation mark; the cartridge is low on ink, and needs replacing at the earliest opportunity; the ink level may show up to 1/8 full, and for some CAD drawings this can be adequate for an appreciable time; Flashing pump; the cartridge is out of ink, and must be replaced before any further printing can be done; Flashing cross; the wrong cartridge is installed, and must be replaced before any further printing can be done.

The icons may be any of the following: The cartridge is OK; the approximate level of the ink is indicateda full cartridge has the whole interior black;

Replacing Ink Cartridges 35

replace ink cartridges and printheads

1 To replace a cartridge*, first open the ink cartridge cover.

2 Then remove the ink cartridge.

Dont replace cartridges during printing.

36 Replacing Ink Cartridges

3 Insert the ink cartridge into its correct position, pushing it down until it clicks into place. Colored labels on the ink cartridges must correspond with the same colored labels on the printer. Arrows on the cartridges point towards the front of the printer.

4 When all cartridges have been successfully installed the icons will stop flashing; press Enter on the front panel (or await the time-out).

5 Finally close the ink cartridge cover. You will see the front-panel message HP ink cartridges successfully installed

Replacing Ink Cartridges 37

replace ink cartridges and printheads

Replacing Printheads
If there is an error with one or more printheads, the printhead status is shown by four icons, referring from left to right to the Cyan (), Black (), Magenta () and Yellow () printheads. In this example, three of the printheads are OK but the magenta one is missing (the icon flashes). In the second example, the magenta printhead is faulty (the cross flashes). If you identified a printhead as being faulty during the Troubleshooting routine (see page 16 on the reverse of this Pocket Guide), the icon shows a flashing exclamation mark. If the printer is unable to determine which of several printheads are faulty, the front panel shows three or four flashing question marks.

Printhead Status
1 To determine the status of the printheads, from the main front-panel menu, select Ink System ( ) and press Enter.

2 Select Information and press Enter.

3 Select Printheads and press Enter. You can then call up the information about any of the printheads by selecting it and pressing Enter.

38 Replacing Printheads

Follow these Steps to Replace Printheads

1 From the main front-panel menu, select Ink System ( ) and press Enter.

3 Wait for the front panel to display Open window to replace printheads. Then open the window and locate the carriage assembly.

2 Select Replace Printheads and press Enter.

Replacing Printheads 39

replace ink cartridges and printheads

4 Release the latch on the printhead cover. You may need to hold this latch up out of the way during the next steps.

5 Lift up the printhead cover; this will give you access to the printheads.

40 Replacing Printheads

6 To remove a printhead, lift up the blue handle.

7 With controlled force, pull the blue handle upwards until the printhead is released from the carriage assembly.

Replacing Printheads 41

replace ink cartridges and printheads

8 Remove the tape from the new printheads.

9 Insert a new printhead, ensuring that the colored label on the printhead corresponds to that on the printhead slot.

42 Replacing Printheads

10 When you have replaced all printheads that need replacing, pull the printhead cover down over the printheads.

11 Close the latch on the printhead cover by catching the hook over the latch and moving the handle towards the back.

Replacing Printheads 43

replace ink cartridges and printheads

12 Finally close the window.

Aligning Printheads
The printhead alignment procedure requires paper to be loaded, and will take several minutes to perform. You can start the procedure yourself, for example, after clearing a paper jam, as follows: 1 From the main front-panel menu, select Ink System ( ) and press Enter. 2 Select Align Printheads and press Enter.

After the replacement of the printheads, the printer checks that they are all functioning correctly; this may take several minutes.. You will see the front-panel message HP No. 11 printheads successfully installed. Then the printhead alignment procedure starts, see the next section.

3 Choose either Standard (which will take about 4 minutes, and which is recommended for normal use) or Special (which takes about

44 Replacing Printheads

11 minutes and can correct problems that occur with alignment across the width of the paper); press Enter.

Color Calibration
Color calibration is the process of matching the ink with the paper. When new printheads have been installed, we recommend you use the Color Calibration routine to ensure that the quality of your images is optimized. You can discover what paper the ink system is currently calibrated for, as follows: 1 From the main front-panel menu, select Ink System ( ) and press Enter. 2 Select Color calibration and press Enter.

Standard alignment requires paper of at least A4/ Letter-size, loaded in landscape mode. Special alignment requires paper of at least A3/ B-size, loaded in landscape mode. Two separate prints are made. Not all paper types are supported for alignment; the printer will tell you if you load the wrong type. Among those supported are: Bright White Inkjet Paper, Coated Paper, Heavy Coated Paper and Plain paper.

Replacing Printheads 45

replace ink cartridges and printheads

3 Choose Status and press Enter.

5 The printer will print and use a small calibration pattern to ensure an optimal match between the paper and the ink.

You will see something like the following:

4 If the paper loaded is not as shown, choose Calibrate paper.

46 Replacing Printheads

Loading a Sheet of Paper

1 Using the Menu and the or keys, select the Paper menu; the following message will appear:

2 Press Enter. The following prompt will appear:

4 Select the type of paper you are loading (using the and keys) and press Enter. The default selection is whatever you used last time. 5 The front panel displays:

Loading a Sheet of Paper 47

load a sheet of paper

3 Use the or key to select Load sheet and press the Enter key. The following message will appear, with a list of paper types:

Open the window; the vacuumwhich will hold the paper in placecomes on.

6 The front panel displays:

Lift the blue lever up to lift the rollers.

48 Loading a Sheet of Paper

Loading a Sheet of Paper 49

load a sheet of paper

7 If you are using large sheets of paper, make sure that the bin is in its unfolded position by pulling it out if necessary, so that the sheet can rest inside it.

8 The front panel displays: