Bollywood Dance practice hall
Launching with Quality
DEEVANSHU SAXENA
planning
controlling
implementing
Initiate business Phase 1 Phase 2 Phase 3
process quality Transfer Operational
Planning
management
• Initiate business • Process quality
• Select processes • Process definition control
process quality
• Identify owners • Customer needs • Process quality
• Select processes
and teams and process flow improvement
• Identify owners
and teams • Periodic process
review and
assessment
Apply measurement throughout
Develop Develop
Quality
product process
Identify the Establish Optimize
customer measures process
Translate the
Transfer to
Identify need needs into
operation
attributes
Quality
State of the art dance
practice hall for dance
coupes with world
class technology.
Apply measurement throughout
Develop Develop
Quality
product process
Identify the Establish Optimize
customer measures process
Translate the
Transfer to
Identify need needs into
operation
attributes
Identify customers
Bollywood dances
Live concerts
Award functions and other stage
shows
Marriage functions
Apply measurement throughout
Develop Develop
Quality
product process
Identify the Establish Optimize
customer measures process
Translate the
Transfer to
Identify need needs into
operation
attributes
Identify the need
Stated need – dance hall with all necessary facilities
Hidden need – a place where dance rehearsal can be
done with no interference
Unstated need – a place with best technology which
could assist and improve dance performance in lesser
time
Delight need – a place full of latest technological and
branded products which can make practice easy and
enthusiastic, excellent ambience and extreme comfort
Apply measurement throughout
Develop Develop
Quality
product process
Identify the Establish Optimize
customer measures process
Translate the
Transfer to
Identify need needs into
operation
attributes
Translate the needs into attributes
Comfort: Ambience:
Latest full size
wooden
technology: flooring, air
mirrors, sound
Branded audio proof halls,
conditioned,
visual aids, carpets, good
recreation
electronic card interiors,
facilities, hotel
entry lounge, sea
rooms etc
side etc.
Apply measurement throughout
Develop Develop
Quality
product process
Identify the Establish Optimize
customer measures process
Translate the
Transfer to
Identify need needs into
operation
attributes
Establish measures (specifications)
Different A/V Full size
AC
size halls systems mirrors
Wooden Good Internet Online
flooring acoustics facility booking
24*7 Hotel Rest
working rooms areas
Apply measurement throughout
Develop Develop
Quality
product process
Identify the Establish Optimize
customer measures process
Translate the
Transfer to
Identify need needs into
operation
attributes
Develop product
8 storied building at Alibag sea side
Enough free space
Under ground 2 levels of parking
Automated entry, tight security
Fully air conditioned with adequate lighting everywhere
Electronic visitors swipe identity cards for entry to any area.
Lounge, cafeteria, recreation facilities like swimming pool, gym, gaming
zone, salon etc.
Hotel rooms on top floor for late night practice troupes.
Apply measurement throughout
Develop Develop
Quality
product process
Identify the Establish Optimize
customer measures process
Translate the
Transfer to
Identify need needs into
operation
attributes
S T
CHOREOGRA EQP
FLEXIBLE HOURS
SMOKING ZONE
SWMING POOL
LIGHT QUALITY
R O
VIDEO SCREEN
ROOMS/SUITS
REACHABILITY
PROJECTOR
T
COSTUMES
HELP BOY
PARKING
HELIPAD
N A
WIMAX
SOUND
GYM
O L
AC
1 5 5 5 5 5 5 5 1 3 1 3 1 1 1 3 5 3 57
2 5 5 5 3 5 3 3 1 3 1 1 1 1 3 5 5 5 55
3 5 5 5 5 5 5 5 1 3 1 3 1 1 1 3 3 5 57
4 1 3 5 5 1 3 5 1 3 3 1 1 5 1 3 5 3 49
5 3 1 5 3 1 5 3 1 5 3 1 5 3 1 5 3 1 49
6 1 5 5 3 3 1 5 3 3 1 1 1 5 5 5 5 1 53
7 3 3 5 5 1 1 3 1 3 1 1 1 3 3 5 5 1 45
8 1 5 5 5 3 1 5 1 3 1 1 1 2 5 5 5 1 50
9 1 5 5 5 5 4 5 3 3 1 1 1 1 1 1 3 1 46
10 3 5 5 5 5 4 3 1 5 1 3 1 5 5 3 5 1 61
28 42 50 44 34 32 41 14 34 14 17 14 27 26 38 44 22
Develop process
Security Technology Reachablity 24*7
Sound 20 20 4 4
system
Light system 14 16 7 4
Video 11 20 10 4
system
Flexilble 14 20 7 8
working
hours
Electronic ID Bar code
technology 6 5
security 6 5
Process flow diagram for enquiry and
practice session
• C:\Users\deevanshu\Desktop\enquiry_Fishbo
ne_2007.xlsx
• C:\Users\deevanshu\Desktop\practice_Fishbo
ne_2007 (1).xlsx
1. Bose audio system
2. Iso 9001
3. 24*7 availability
1. AC 1. BOSE speakers,
2. Full wall 1. Live Dolby sound,
mirror experience 1. Live experience and high 1. Accommoda Excellent acoustics
2. Plasma TVs
3. Carpet 2. World class technology will be provided tion 3. High quality video
recording
4. Sound facility with latest audio visual aids. 2. Easily 4. Full wooden floor
proof 3. Calm and 2. Calm and approachable approachab halls
5. Electronic card
5. Good sound quiet environment will be provided. le location entry.
VOICE OF
system ambience 3. Accommodation problem will with calm 6. Musical instruments
6. reachable
ATTRIBUT
4. Easy to use be solved by advance booking PRIORITIE
and quiet CHARAST
7. Customized
Costumes
CUSTOM
7. Smoking
5. Connected pri
of the rooms. ambience
8. Booking of rooms
zone
ESto use 4. 24*7 booking and use 3. S24*7 ERISTICS
for dance troupes, if
ordered.
ER
8. Cafeteria
9. Flexible 6. Connected ensured . usability
9. Halls of different
size and package.
10. Small theater, 50
timings to outside 5. Wi-max facility will ensure 4. Easy seater, attached to
each hall for video
10. Spacious world connection to the world. accessible trial.
hall and 7. High usage value added 11. Recreation facilities
like cafeteria, gym,
reasonable of services. swimming pool,
rates technology 5. Connectivit salon, gaming zone
etc
y 12. Helipad, wallet
parking etc
1. Latest tech usauage
2. Calm environment
3. Always iat service
Main quality
features
Defined product
features
VOICE OF
ATTRIBUT Counter part PRIORITIE CHARACT
CUSTOM
ES characterstics S ERISTICS
ER
PRIORITIES OF
CHARACTERISTICS
VOICE OF CUSTOMER
AC
Full wall mirror
Carpet
Sound proof
Good sound system
Lighting
Video recording
Easily reachable
Smoking zone
Cafeteria
Flexible timings
Spacious hall and reasonable
rates
Main
features
Defined product
features
Voice of Counter part PRIORITIE CHARACT
Attribute
customer characterics S ERISTICS
PRIORITIES OF
CHARACTERISTICS
Attributes
Live experience
World class facility
Calm and quiet ambience
Easy to use
Connected to use
Connected to outside world
High usage of technology
Main
features
Defined product
features
VOICE OF Counterpart
ATTRIBUT PRIORITIE CHARACT
CUSTOM characteristics
ES S ERISTICS
ER
PRIORITIES OF
CHARACTERISTICS
Charasteristics
BOSE speakers, Dolby sound, Excellent acoustics
Plasma TVs
High quality video recording
Full wooden floor halls
Electronic card entry.
Musical instruments
Customized Costumes
Booking of rooms for dance troupes, if ordered.
Halls of different size and package.
Small theater, 50 seater, attached to each hall for video trial.
Recreation facilities like cafeteria, gym, swimming pool, salon, gaming zone etc
Helipad, wallet parking etc
Main
features
Defined product
features
VOICE OF Counterpart
ATTRIBUT PRIORITIE CHARACT
CUSTOM characteristics
ES S ERISTICS
ER
PRIORITIES OF
CHARACTERISTICS
Priorities
Latest audio visual technology.
Accommodation
Easily approachable location with calm and quiet
ambience
24*7 usability
Easy accessible value added services.
Connectivity
Main feature
chara.
Defined feature
VOICE OF
ATTRIBUT Counterpart PRIORITIE CHARACT
CUSTOM
ES characteristics S ERISTICS
ER
PRIORITIES OF
CHARACTERISTICS
Counterpart characteristics
Live experience and high technology will be
provided with latest audio visual aids.
Calm and approachable environment will be
provided.
Accommodation problem will be solved by advance
booking of the rooms.
24*7 booking and use ensured .
Wi-max facility will ensure connection to the world.
Main
features
Defined product
features
Counterpart
VOICE OF
ATTRIBUT characteristics PRIORITIE CHARACT
CUSTOM
ES S ERISTICS
ER
PRIORITIES OF
CHARACTERISTICS
Priorities of characteristics
Latest technology
usage
Calm environment
Always at service
Main
features
Defined product
features
VOICE OF Counterpart
ATTRIBUT PRIORITIE CHARACT
CUSTOM characteristics
ES S ERISTICS
ER
PRIORITIES OF
CHARACTERISTICS
Defined product features
BOSE audio system
Branded equipments
ISO 9001
Any time available
Main
features
Defined product
features
Counterpart
VOICE OF
ATTRIBUT characteristics PRIORITIE CHARACT
CUSTOM
ES S ERISTICS
ER
PRIORITIES OF
CHARACTERISTICS
Main features
• High tech and branded equip. With sea side
ambience
BIBLIOGRAPHY
• BALAJI REDDY SIR’S NOTES
• DEEVASNU SAXENA MIND
M.B.A. from BITM, PUNE
FOR FURTHER DETAIL CONTACT
[email protected]
+919766927975
THANKS FOR YOUR QUALITY PATIENCE
