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UCCX Logs

To collect MIVR logs in UCCX/IP IVR 8.x and later: 1. Enable MIVR traces from the UCCX serviceability page by selecting the Cisco Unified CCX Engine service and checking the appropriate trace filter setting boxes. 2. In the RTMT tool, select "Collect Files" under Trace & Log Central and choose the Cisco Unified CCX Engine service. 3. Browse to the directory on your computer where the MIVR logs should be saved.

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2K views3 pages

UCCX Logs

To collect MIVR logs in UCCX/IP IVR 8.x and later: 1. Enable MIVR traces from the UCCX serviceability page by selecting the Cisco Unified CCX Engine service and checking the appropriate trace filter setting boxes. 2. In the RTMT tool, select "Collect Files" under Trace & Log Central and choose the Cisco Unified CCX Engine service. 3. Browse to the directory on your computer where the MIVR logs should be saved.

Uploaded by

theajkumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Postings may contain unverified user-created content and change frequently.

The content is provided as-is and


is not warrantied by Cisco.
1
Tech Tip : Collecting MIVR Logs in UCCX / IP
IVR 8.x & later
From UCCX 8.x onwards, MIVR logs are part of " Log Profile ". Log Profile is an aggregated
entity that preserves trace settings of the following Cisco Unified CCX services:


*Cisco Unified CCX Engine (Traces termed as MIVR)
*Cisco Unified CCX Administration (Traces termed as MADM)
*Cisco Unified CCX Cluster View Daemon (Traces termed as MCVD)


To collect MIVR traces, you need to use RTMT tool i.e. First you enable MIVR traces from
UCCX serviceability page & then you collect them using RTMT tool.


Enabling MIVR Traces :

1. On UCCX Serviceability Page, Click on Trace >> Configuration.

2. In the field named " Select Service ", select " Cisco Unified CCX Engine " from the drop
down ( if it's not already selected ) & Click GO.

3. Check appropriate boxes under " Trace Filter Setting " & click Save.
Tech Tip : Collecting MIVR Logs in UCCX / IP IVR 8.x & later
Postings may contain unverified user-created content and change frequently. The content is provided as-is and
is not warrantied by Cisco.
2




Collecting MIVR Traces :


1. In RTMT tool, in the left side pane, expand Tools & click on " Trace & Log Central ".
2. In the right side pane, double click on " Collect Files " & select " Cisco Unified CCX
Engine " service.
3. Click next, next and browse the directory on your computer where the MIVR logs should
be saved & click finish.


Note : Screenshot from RTMT tool will be published soon.
Tech Tip : Collecting MIVR Logs in UCCX / IP IVR 8.x & later
Postings may contain unverified user-created content and change frequently. The content is provided as-is and
is not warrantied by Cisco.
3

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