Course
: Computer Hardware Servicing NC II
Unit of Competency :
Maintain
Computer
System
and
Networks
Module
: Maintaining
Computer
System
and
Networks
Learning Outcome 1: Plan and Prepare Maintenance Procedures
Assessment Criteria:
Planning and preparing for maintenance task is organized as a
prerequisite.
1.
2.
OHS policies are carried out along with the task.
Computer system is regularly checked in compliance with
maintenance procedures.
3.
Appropriate materials are used for ensuring work delivery that
conforms with task specifications.
4.
Proper tools, equipment and testing devices for maintenance
purposes are obtained and checked against correct operation and
safety.
5.
Computer system and network are maintained based on the
manual instructions
References:
1. Bigelow, Stephen J., PC Technicians Troubleshooting, McGraw
Hill
2. Kelly,DianneRose, Computer Maintenance and Troubleshooting
Handbook Rose Nelson WEB: http://home.comcast.net/~
3. Sandler,Corey, Fix Your Own PC,MIS Press
4. Kuhlman, Dave,
[email protected]http://www.rexx.com/~dkuhlman Dave Kuhlman. This
documentation is covered by The MIT License:
http://www.opensource.org/licenses/mit-license
5. Meyers,Mike,Introduction to PC Hardware and
Troubleshooting,McgrawHill
6. www.eserviceinfo.com
7. http:/csd/2.computer.org
8. http:/sevier.com/wps
9. www.yahoo.com
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
1 | Page
Plan and Prepare Maintenance Procedures
Introduction:
Planning and preparing systematic maintenance procedure save
time, money and frustration. It is a good idea and opportunity to learn
the proper care and maintenance of your computer.
PC maintenance is an important topic for anyone who owns a PC.
Looking after your PC properly ensures you of trouble-free use. Regular
PC maintenance also keeps the machines performance optimal.
A. Plan Maintenance Procedures for Computer System and
Networking.
1. Design a systematic maintenance plan for hardware.
Design a monitoring, evaluating and updating plan.
Place your computer in a well-ventilated area.
Schedule use of computer for its longer life.
Move the computer only when it is turned off and unplugged.
Treat your computer properly.
Maintain your hard disk
2. Design a systematic maintenance plan for your software.
Backup your files
Install or secure passwords
Delete temporary files
Update anti-virus and spy ware
MONTHLY COMPUTER
MAINTENANCE PLAN
PC HARDWARE
SERVICING
The Strengthened Technical-Vocational Education Program
2 | Page
JUNE JULY
AUG
SEPT
OCT
NOV
DEC
Anti virus software
checkups
Disk space
utilization
Defragmentation of
hard drives
Troubleshoot
hardware and
software issues
TYPES OF MAINTENANCE PROCEDURE:
(1) Hardware maintenance is the testing and cleaning of equipment.
(2) Information system maintenance is the routine updating of master
files, such as adding and deleting employees and customers and
changing credit limits and product prices.
(3) Software or program maintenance is the updating of application
programs in order to meet changing information requirements, such
as adding new functions and changing data formats. It also includes
fixing bugs and adapting the software to new hardware devices.
(4) Disk or file maintenance is the periodic reorganizing of disk files that
have become fragmented due to continuous updating.
Work place procedures
Identify hazards and assess risk.
Execution of OHS policies are carried out along with the task.
Following certain procedure is very important to perform a given
operation or evolution or in reaction to a given event. The table below
shows different elements and their corresponding performance criteria to
be able to identify occupational health and safety hazards, and assess
risk, as well as follow instructions and procedure in the workplace with
minimal supervision. The students will also be capable of participating
and contributing to OHS management issues.
ELEMENT
1. Identify hazards and
assess risk.
PERFORMANCE CRITERIA
1.1 Identify hazards in the work
area and during the
performance of workplace
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
3 | Page
ELEMENT
PERFORMANCE CRITERIA
duties.
1.2 Assess level of risk
2. Follow procedures and
strategies for risk
control.
2.1 Report hazards in the work
area to designated personnel
according to workplace
procedures
2.2 Follow workplace procedures
and work instructions for
assessing and controlling
risks with minimal
supervision.
2.3 Whenever necessary, within
the scope of responsibilities
and competencies, follow
workplace procedures for
dealing with hazards and
incidents, fire and/or other
emergencies.
3. Contribute to OHS in the
workplace.
3.1 Describe employees rights
regarding consultation on
OH&S matters
3.2 Raise task and/or job specific
OH&S issues with appropriate
people in accordance with
workplace procedures and
relevant OH&S legislative
requirements
3.3 Contribute to participative
arrangement for OH&S
management in the
workplace within
organisational procedures
and the scope of
responsibilities and
competencies
3.4 Provide feedback to
supervisor on hazards in work
area in line with
organisational OH&S policies
and procedures
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
4 | Page
ELEMENT
PERFORMANCE CRITERIA
3.5 Provide support in
implementing procedures to
control risks in accordance
with organisational
procedures
Examples of OHS issues
which may need to be
raised by workers with
designated personnel may
include:
Identified Hazards
Problems encountered in
managing risks associated
with hazards
Clarification on
understanding of OHS policies
and procedures
Communication and
consultation processes
Follow up on reports and
feedback.
Effectiveness of risk controls
in place
Training needs
Materials, Tools, Equipment and Testing Devices.
Programming Tools
(1)
Programming tools are used for software development or
system maintenance. Virtually, any program or utility that helps
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
5 | Page
programmers or users develop applications or maintain their
computers can be called a tool. Examples of programming tools are
compilers, interpreters, assemblers, 4GLs, editors, debuggers and
application generators.
(2)
Programming tools help the user analyze or search for data.
For example, query and report programs are often called query
tools and report tools.
(3)
An on-screen function in a graphics program; for example,
line draw, circle draw or brush tool.
(4)
A software control panel for setting user preferences.
(5)
Sometimes people will call any software a "tool." For
example, the phrase, "there aren't any tools to do that job" means
that no application is available to perform the required processing.
Equipment/Facilities
Server
Computer peripherals
Desktop computers
OHS guidelines
Phil. Environmental
protection standards
Monitors
Motherboard
Power supply
Network device and
cablings
Hubs
Switches
LAN Cards
Printers and
Scanners
Routers
Tools & Instruments
Protective eye wear
Wire stripper with
cutter
Supplies &
Materials
Floppy disk
Compact Disk
Pliers(Assorted)
Screw drivers
(Assorted)
Soldering iron/gun
De-soldering tool
Flashlight
Tweezers
Mirrors
Antistatic wrist wrap
LAN Tester
Crimping tool
Software installer
Work bench
Magnifying glass
USB Flash Drives
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
6 | Page
Plan and Prepare Maintenance Procedure
1. Prepare/Design a daily maintenance plan for your hardware, ( time
allotment: 1 week)
MAINTENANCE TASK
MON
TUE
WED
THUR
FRI
Recalibrate the battery
Clean computer case
Clean the keyboard
Clean the mouse
Clean the screen
Clean up hard drives
2. Design a systematic daily plan for your software, ( time allotment: 1
week)
MAINTENANCE TASK
MON TUE WED THUR
FRIDAY
Create an emergency diskette
Check for viruses
Back up files
Defragment hard drive
Scan hard drive for errors
Program course
Unit of Competency
: Computer Hardware Servicing NCII
: Maintain Computer System and Networks
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
7 | Page
Module
: Maintaining Computer System and
Networks
: Maintain Computer System and Networks
LO.2
Assessment Criteria:
1. Appropriate personal protective equipment are used in conformity
with the standard procedures.
2. Periodic maintenance of the equipment is performed following
manufacturers requirements.
3. Established procedures are followed in case of repair and parts
replacements.
4. Accidental events or conditions are responded to in accordance
with the established standards.
Resources:
Equipment/Faciliti
Supplies &
Tools & Instruments
es
Materials
Server
Protective eye wear
Floppy disk
Computer
peripherals
Wire stripper with cutter
Compact Disk
Desktop computers
OHS guidelines
Phil. Environmental
protection standards
Monitors
Motherboard
Power supply
Network device and
cablings
Pliers(Assorted)
Screw drivers (Assorted)
Soldering iron/gun
De-soldering tool
Flashlight
Tweezers
Mirrors
Antistatic wrist wrap
LAN Tester
Hubs
Crimping tool
Switches
Software installer
LAN Cards
Work bench
Printers and
Scanners
Magnifying glass
Routers
USB Flash Drives
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
8 | Page
Reference:
1. McLaughlin,Robert, Sasser,Susan, Ralston,Mary.Fix Your Own
PC.Philippine Graphic Arts, Inc Tandang Sora St.Caloocan City
2. Meralco Faoundation. Microcomputer Servicing Plus. Pasig City,
Philippines.
3. Legaspi,Carlos, Caia, Mark Anthony. Operate A Personal Computer.
Dasmarias Computer Learning Center.Dasmarias,Cavite,
Philippines
4. Bigelow,Stephen J. PC Technicians Troubleshooting ,McGaw Hill
5. www.helpwithpcs.com
6. http://en.wikipedia.org
7. www.techsoup.org
8. www.howstuffworks.com
9. www.microsoft.com/technet/network
Tools and equipment used to protect the user and the computer system.
Types of personal protective devices
1. Anti-static devices
2. Power surge protectors
3. Personal equipments
ESD (Electro Static Discharge)
-A small amount of static electricity that can destroy small parts of your
computer.
Anti-static devices
Devices designed to protect the computer from static electricity.
Examples:
1. Anti-static wrist strap
2. Anti-static mat
3. Anti-static bag
4. Anti-static spray
Power surge protectors
Devices designed to protect the computer from sudden power
surges from intermittent power sources.
Examples:
1. AVR (Automatic Voltage
Regulators)
PC HARDWARE
SERVICING
The Strengthened Technical-Vocational Education Program
9 | Page
2. UPS (Uninterrupted Power Supply)
Personal Equipment
1. Small paint brush
2. Screw drivers
3. Pliers and tweezers
4. Compressed air
5. Handheld vacuum
Periodic Maintenance Scheme
Regular scheduled upkeep of your computer will keep you and your
computer in working smoothly.
Daily Schedule
Update virus and spyware definitions
Do incremental backup back up updated files for each date.
Reboot upon crash- Reboot the computer to fix your pc upon crash.
Weekly
Full virus and spyware scan
Complete backup of files
Patch up Get latest software update for your operating system.
Monthly
Clean your PC inside and out.
Defrag your hard drive to speed up its operation.
Yearly
Check your programs clean up unused programs
Reformat your hard drive and reinstall the operating system
Make a full diagnostic check on hardware and software
Sample Maintenance scheme
Preventive Maintenance Activity
Recommended
Frequency
Auto?
Scan hard disk file systems for
errors
Daily
Yes
Scan for viruses
Daily
Yes
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
10 | P a g e
Back up data
Daily
No
Clean CRT screen
Weekly
No
Defragment hard disks
Monthly
Yes
Scan for hard disk read errors
Weekly
Yes
Clean mouse
Monthly
No
Check for full hard disk volumes
and remove unnecessary files
Monthly
No
Update virus definition files
Monthly
Sometimes
Check power protection devices
to ensure they are still
protecting the system
Quarterly
No
Check power supply fan for
ventilation and dirt buildup and
clean if necessary
Quarterly
No
Back up CMOS information
Quarterly
No
Update emergency boot floppies
Quarterly
No
Clean floppy disk drive internals
and read/write heads
Quarterly
(depending on
use)
No
Check processor temperature,
inspect heat sink and fan to
ensure they are working
Annually (or
whenever case is
opened)
No
Check hard disk for temperature
and vibration
Annually (or
whenever case is
opened)
No
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
11 | P a g e
Clean exterior of case
Annually
No
Clean exterior of monitor
Annually
No
Check and clean interior,
motherboard and expansion
cards if necessary
Annually
No
Check internal connections and
cables
Annually
No
Annually
No
Answer the following questions
1. For somebody who always works with computers, what personal
protective devices do you usually use? How often do you use
them?
2. Computers should be protected from static electricity to prevent
component malfunction. What anti-static devices can you utilize to
avoid such malfunction?
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
12 | P a g e
Cleaning the Mouse
1. Shut down the PC before cleaning the mouse.
2. Roll the mouse over onto its back and remove the ball access slide
cover.
3. Wash the mouse ball with water.
4. Inspect the mouse balls chamber, for lint, dirt and threads and
carefully remove any you find with tweezers.
5. Blow out the mouse ball chamber with compressed air.
6. If needed, you can use isopropyl alcohol to clean the exterior of the
mouse.
7. Reconnect the mouse and restart the computer to give it a
complete test
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
13 | P a g e
Cleaning the Monitor
1. Turn off the monitor and unplug it from the power source.
2. Using compressed air, clean away any dust on the top of the
monitors case.
3. Use a soft cloth and isopropyl alcohol to clean the outside of the
monitor.
4. Use an antistatic cleaner to clean the glass of the monitor.
5. Reconnect the monitor and test the performance.
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
14 | P a g e
Procedure in cleaning the keyboard
1. Shut down the computer and turn off the computer.
2. Disconnect the keyboard from the computer and lay it upside-down
on a flat, clean work surface.
3. Remove the screws that hold together the keyboard case.
4. Holding the case together, turn the keyboard over, and then
remove the top cover. Use the compressed gas and/or brush and
vacuum to clean out the keys.
5. Taking care not to dislodge any keys, remove the key assembly
from the case.
6. If the keyboard has a circuit card attached to the key assembly,
remove it and set it aside.
7. Remove the screws that hold the back metal plate to the key
assembly. Put the screws in a cup or another container so you
wont lose them.
8. Carefully lift off the metal plate. What you find underneath depends
on the design of the keyboard. Carefully lift and clean the contacts
on the card with the alcohol and cloth.
9. Probably, there will be some type of rubber pad between the
printed circuit and the back of the keys. Carefully lift this up and
clean any spill residue from the pad as well as the backs of the
keys.
10. Reassemble the pads, printed circuit, circuit card and metal plate,
and then turn the assembly right-side up again.
11. It would be a good idea to remove the keys and clean them, as
well. They should pop off. Just dont remove more than a few at a
time, because youll have a real nightmare to figure out which key
go where. Clean under them with the alcohol and cloth.
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
15 | P a g e
Printer Cleaning
Inkjet Printer
1. Clean the print nozzle regularly. Most inkjet printers have a built-in
utility to clean or unclog the print head nozzles. You should do this
regularly, especially if the printer sits idle for a couple of weeks.
2. Never turn a printer off by pulling the plug from the power source.
Always use the printers power switch to turn it off. The printer has
some built-in functions, such as parking the print head that are
tied to the power-off function of the printers on/off switch.
3. Use inkjet quality paper.
4. Dust and paper scraps and bits can collect in the bottom of the
paper path in an inkjet printer. Remove the paper scraps and blow
out any dust or paper bits that have accumulated with
compressed air.
Cleaning your system unit
Cleaning the system unit and its parts is not really difficult to do; you just
need the proper tools to clean it properly. Using compressed air antistatic
strap and a Phillips screw driver you can effectively clean your unit
The parts that need cleaning are the ff:
1. Motherboard
2. Memory
3. Interface cards
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
16 | P a g e
4. Hard drives
5. Optical Drives
6. System Case
Computer Hardware Maintenance and Cleaning
Equipment and Materials:
Equipment
System unit
Monitor
Keyboard and Mouse
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
17 | P a g e
Printer
Materials
Screw driver
Air Compressor
Anti-static Strap
Computer Hardware Maintenance and Cleaning
The student is provided with the necessary equipment and materials to
clean the different hardware components of a computer unit.
You will be assessed using the following criteria
Evaluation:
CRITERIA
Passed
Failed
1. Periodic maintenance is observed
2. Observance of safety precautions.
3. Appropriate materials are used in cleaning the
hardware components.
4. Confirmation of computers normal function.
Write your answers on your answer sheet:
1. Enumerate the basic tools needed in cleaning your system unit.
2. Can we use anti-static glass cleaner when cleaning the monitor?
Yes or No. Why?
3. Is it safe to clean your printer when it is still on? Explain.
4. Why do we need to shutdown our computer unit before we clean
and disassemble?
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
18 | P a g e
Computer Virus
A virus is a destructive executable program that
infects the other programs in the system and
spreads by replicating itself.
Such a program is designed to damage the
victims computer files.
Viruses are coded by malicious programmers in a way that they
can spread in the system without one's permission and knowledge.
Virus Origins and History
People create viruses. A person has to write the code, test it to
make sure it spreads properly and then release the virus. A person also
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
19 | P a g e
designs the virus's attack phase, whether it's a silly message or
destruction of a hard disk. So why do people do it?
There are at least three reasons. The first is the same psychology
that drives vandals and arsonists. Why would someone want to bust the
window on someone else's car, or spray-paint signs on buildings or burn
down a beautiful forest? For some people, that seems to be a thrill. If that
sort of person happens to know computer programming, then he or she
may funnel energy into the creation of destructive viruses.
The second reason has to do with the thrill of watching things blow
up. Many people have a fascination with things like explosions and car
wrecks. When you were growing up, there was probably a kid in your
neighborhood who learned how to make gunpowder and then built bigger
and bigger bombs until he either got bored or did some serious damage
to himself. Creating a virus that spreads quickly is a little like that -- it
creates a bomb inside a computer, and the more computers that get
infected the more "fun" the explosion.
The third reason probably involves bragging rights, or the thrill of
doing it. Sort of like Mount Everest. The mountain is there, so someone is
compelled to climb it. If you are a certain type of programmer and you
see a security hole that could be exploited, you might simply be
compelled to exploit the hole yourself before someone else beats you to
it.
Traditional computer viruses were first widely seen in the late
1980s, and they came about because of several factors. The first factor
was the spread of personal computers (PCs). Prior to the 1980s, home
computers were nearly non-existent or they were toys. Real computers
were rare, and they were locked away for use by "experts." During the
1980s, real computers started to spread to businesses and homes
because of the popularity of the IBM PC (released in 1982) and the Apple
Macintosh (released in 1984). By the late 1980s, PCs were widespread in
businesses, homes and college campuses.
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
20 | P a g e
The second factor is the use of computer bulletin boards. People
could dial up a bulletin board with a modem and download programs
of all types. Games are extremely popular, and so are simple word
processors, spreadsheets, etc. Bulletin boards lead to the precursor
of the virus known as the Trojan horse. A Trojan horse is a program
that sounds really cool when you read about it. So you download it.
When you run the program, however, it does something uncool like
erasing your disk. So you think you are getting a neat game, but it
wipes out your system. Trojan horses only hit a small number of
people because they are discovered quickly. Either the bulletin
board owner would erase the file from the system or people would
send out messages to warn one another.
Different Aspects of Computer Virus
Finder- searches for the new uninfected files and the
Replicator- actually targets these files and infects it by multiplying itself.
Types of virus
Resident Viruses
This type of virus is a permanent which dwells in the RAM memory.
From there it can overcome and interrupt all of the operations
executed by the system: corrupting files and programs that are
opened, closed, copied, renamed etc.
Examples include: Randex, CMJ, Meve, and MrKlunky.
Direct Action Viruses
The main purpose of this virus is to replicate and take action when it is
executed. When a specific condition is met, the virus will go into action
and infect files in the directory or folder that it is in and in directories
that are specified in the AUTOEXEC.BAT file PATH. This batch file is
always located in the root directory of the hard disk and carries out
certain operations when the computer is booted.
Overwrite Viruses
Virus of this kind is characterized by the fact that it deletes the
information contained in the files that it infects, rendering them
partially or totally useless once they have been infected.
The only way to clean a file infected by an overwrite virus is to delete
the file completely, thus losing the original content.
Examples of this virus include: Way, Trj.Reboot, Trivial.88.D.
Boot Virus
This type of virus affects the boot sector of a floppy or hard disk. This
is a crucial part of a disk, in which information on the disk itself is
stored together with a program that makes it possible to boot (start)
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
21 | P a g e
the computer from the disk.
The best way of avoiding boot viruses is to ensure that floppy disks are
write-protected and never start your computer with an unknown floppy
disk in the disk drive.
Examples of boot viruses include: Polyboot.B, AntiEXE.
Macro Virus
Macro viruses infect files that are created using certain applications or
programs that contain macros. These mini-programs make it possible
to automate series of operations so that they are performed as a
single action, thereby saving the user from having to carry them out
one by one.
Examples of macro viruses: Relax, Melissa.A, Bablas, O97M/Y2K.
Directory Virus
Directory viruses change the paths that indicate the location of a file.
By executing a program (file with the extension .EXE or .COM) which
has been infected by a virus, you are unknowingly running the virus
program, while the original file and program have been previously
moved by the virus.
Once infected it becomes impossible to locate the original files.
Polymorphic Virus
Polymorphic viruses encrypt or encode themselves in a different way
(using different algorithms and encryption keys) every time they infect
a system.
This makes it impossible for anti-viruses to find them using string or
signature searches (because they are different in each encryption) and
also enables them to create a large number of copies of themselves.
Examples include: Elkern, Marburg, Satan Bug, and Tuareg.
File Infectors
This type of virus infects programs or executable files (files with an
.EXE or .COM extension). When one of these programs is run, directly
or indirectly, the virus is activated, producing the damaging effects it is
programmed to carry out. The majority of existing viruses belong to
this category, and can be classified depending on the actions that they
carry out.
Companion Viruses
PC
HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
22 | P a g e
Companion viruses can be considered file infector viruses like resident
or direct action types. They are known as companion viruses because
once they get into the system they "accompany" the other files that
already exist. In other words, in order to carry out their infection
routines, companion viruses can wait in memory until a program is run
(resident viruses) or act immediately by making copies of themselves
(direct action viruses).
Some examples include: Stator, Asimov.1539, and Terrax.1069
FAT Virus
The file allocation table or FAT is the part of a disk used to connect
information and is a vital part of the normal functioning of the
computer.
This type of virus attack can be especially dangerous, by preventing
access to certain sections of the disk where important files are stored.
Damage caused can result in information losses from individual files or
even entire directories.
Worms
A worm is a program very similar to a virus; it has the ability to selfreplicate, and can lead to negative effects on your system and most
importantly they are detected and eliminated by anti-viruses.
Examples of worms include: PSWBugbear.B, Lovgate.F, Trile.C, Sobig.D,
Mapson.
Trojans or Trojan Horses
Another unsavory breed of malicious code are Trojans or Trojan horses,
which unlike viruses do not reproduce by infecting other files, nor do
they self-replicate like worms.
Logic Bombs
They are not considered viruses because they do not replicate. They
are not even programs in their own right but rather camouflaged
segments of other programs.
How do Virus Affect a System?
It corrupts files
It slows down the speed of the computer system
It causes the system to hang frequently
It deletes various files
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
23 | P a g e
Sources of Virus Infection
A virus can enter the system and infect it through various sources. Some
of the sources are
Infected CDs, DVDs, pen drives, etc
E-mail
Browsing infected sites
Downloading files from the internet
Steps to Remove Viruses
Removing viruses, though technical, is yet a very simple process if all the
required steps are properly followed.
The basic steps are:
Buy or download an antivirus software(AVG Anti-virus)
Install the antivirus software
Update antivirus software with the latest virus definitions
Do a complete system scan
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
24 | P a g e
Methods of Eliminating Viruses
Removing the virus When the virus can be easily identified and can be
removed without affecting other files, then the antivirus removes it from
the host place.
Quarantine This is done when the virus cannot be easily identified
removed from the file and the removal of virus means the removal of the
complete file. In this method, although the virus is not eliminated, it is
rendered inactive by moving the file into "quarantine" and renaming it.
Anti-virus Software
Software is designed to cure virus infected machines. An anti-virus is a
program that searches for, identifies and removes potential viruses
existing in the computer system
Examples of Anti-virus software
Symantec Norton antivirus
AVG antivirus
McAfee Scan
Microsoft Antivirus
Kaspersky
Avast
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
25 | P a g e
Virus removal
Equipment and Materials:
Equipment
System unit
Monitor
Keyboard and Mouse
Materials
Anti-virus Software (Any Anti-virus software)
Virus removal
Provided with the necessary equipment and materials troubleshoot the
virus infected area.
You will be assessed using the following criteria
Evaluation:
CRITERIA
Passed
Failed
1.Periodic maintenance is observed
2. Safety precautions are observed.
3. Appropriate materials are used in virus removal.
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
26 | P a g e
4. Computers Normal function is confirmed.
Program Course
: Computer Hardware Servicing NCII
Unit of Competency
: Maintain Computer System and Networks
Module
: Maintaining Computer System and
Networks
LO.3 Title
: Inspecting and testing computer system
and networks
Assessment Criteria:
1. Final inspection of the device is instituted to ensure task
perfection.
2. Laboratory management and maintenance are observed to
conform to company standard.
3. Accomplishment report is delivered to concerned teacher after
finishing the task.
Resources:
Equipment/Facilities
Tools & Instruments
Supplies &
Materials
Server
Protective eye wear
Floppy disk
Computer peripherals
Wire stripper with
cutter
Compact Disk
Desktop computers
OHS guidelines
Phil. Environmental
protection standards
Monitors
Motherboard
Pliers(Assorted)
Screw drivers
(Assorted)
Soldering iron/gun
De-soldering tool
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
27 | P a g e
Power supply
Flashlight
Network device and
cablings
Tweezers
Hubs
Switches
LAN Cards
Printers and Scanners
Routers
USB Flash Drives
Mirrors
Antistatic wrist wrap
LAN Tester
Crimping tool
Software installer
Work bench
Magnifying glass
Allen key .05-.25
IC insertion/extraction
tool
RS-232 pin
insertion/extraction tool
Reference:
1. McLaughlin,Robert, Sasser,Susan, Ralston,Mary.Fix Your Own
PC.Philippine Graphic Arts, Inc Tandang Sora St.Caloocan City
2. Meralco Faoundation. Microcomputer Servicing Plus. Pasig City,
Philippines.
3. Legaspi,Carlos, Caia, Mark Anthony. Operate A Personal Computer.
Dasmarias Computer Learning Center.Dasmarias,Cavite, Philippines
4. Bigelow,Stephen J. PC Technicians Troubleshooting ,McGaw Hill
5. www.helpwithpcs.com
6. http://en.wikipedia.org
7. www.techsoup.org
8. www.howstuffworks.com
9. www.microsoft.com/technet/network
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
28 | P a g e
Computer System and Network Inspection
Materials, Tools and Equipment
Equipment:
2 Computer units
Printer
HUB Switch
MODEM/Router
Network Cable
LAN Tester
Multi-tester
Materials:
Windows XP CD installer
Windows 98 CD installer
Anti-virus Software
Computer Maintenance Software
Hardware Inspection
PC
HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
29 | P a g e
Given the following tools and equipment, perform hardware
inspection. Check the computers connection and configuration and check
for the voltage output of the power supply.
Software Inspection
Given the following materials, perform software inspection.
Check for the ff:
1. Viruses
2. Unnecessary software
3. Drivers are installed
Network Inspection
Given the following tools, perform network inspection.
Check the ff:
1. File and printer sharing
2. Internet connection
3. Proper cable connection
You will be assessed using the following criteria
Evaluation:
CRITERIA
Passed
Failed
Passed
Failed
1. Sequence of steps.
2. Observance safety precautions.
3. Proper inspection of hardware components.
4. Proper inspection of the power supply.
Network and Internet Inspection
You will be assessed using the following criteria
Evaluation:
CRITERIA
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
30 | P a g e
1. Sequence of steps.
2. Observance of safety precautions.
3. Proper inspection of network components.
4. Proper inspection of network connection.
Software Inspection
You will be assessed using the following criteria
Evaluation:
CRITERIA
Passed
Failed
1. Sequence of steps.
2. Observance of safety precautions.
3. Proper inspection of operating system.
4. Proper virus removal.
After the inspection, the student will create an accomplishment
report to be submitted to the teacher.
Accomplishment report
`
Area to be Inspected
Good
running
condition
Bad
running
condition
Remarks
HARDWARE
SOFTWARE
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
31 | P a g e
NETWORK
Answer key# 7.2.1
1. Personal protective devices are the tools and equipment used to
protect the user and the computer system
2. Anti-static devices
Anti-static wrist strap
Anti-static mat
Anti-static bag
Anti-static spray
Answer Key #7.2.2
1.
2.
3.
4.
Compress Air, Phillip Screw driver, Anti-static strap
Yes
No
To avoid the risk of electrical shock.
PC HARDWARE SERVICING
The Strengthened Technical-Vocational Education Program
32 | P a g e
