Unit 5.
Managing Communication
Level 5
15 Credits
Sample Assignment
Context
You work for a training organisation. They are reviewing their range of training packages
and have asked you to help. One of their most popular courses is Managing Workplace
Communication. The existing training package is out of date and you have been asked to
rewrite it.
You will plan all materials for the training package. You will need to include a presentation
with accompanying notes and have appropriate hand-outs and exemplar materials.
This training package will:
apply theory to practice
draw on your experiences of communication within organisations and/or use case
studies as appropriate to exemplify practices
show delegates how to review communication within an organisation, using your own
exemplar material
At the end of the process you will also:
reflect on own interpersonal communication skills
Activity 1
The first part of the training package will deal with how information and knowledge is
communicated supported by examples, either from your own experiences or from case study
material. Prepare a clear and informative presentation to enable delegates to understand
how communication and knowledge is communicated within organisations and those factors
that impact on workplace communication.
Presentation materials should be supported by notes as well as information sheets/handouts as appropriate.
You must cover the following topics:
an analysis of key information and knowledge requirements for a range of
stakeholders in different organisations
an explanation of the systems used for communicating this information and
knowledge
an analysis of potential(and real) barriers to effective work place communication
an evaluation of how communication is influenced by values and cultural factors
an explanation of how technology can be used to benefit as well as hinder the
communication process
an explanation of how policies and procedures can impact on the communication
processes.
Assessment Criteria 1.1/1.2/1.3/2.1/2.2/2.3
Activity 2
Delegates from the training should now be in a position to review communication within their
own organisations. To enable them to do this you will need to provide exemplar material of a
communication review/audit that you have carried out yourself within an organisation.
Delegates will be able to use this as a template and model of good practice.
Produce a formal report in which you:
provide the findings from your own communications audit
apply theories of organisational communication
create a plan which can be used to improve communications within the organisation
identify measures to evaluate the success of the plan to improve workplace
communications.
Assessment Criteria 4.1/4.2/4.3/4.4
Activity 3
You are aware that the ability to communicate effectively is a very important skill. You
understand that promoting effective interpersonal communication is important in all aspects
of life including the workplace. You decide to carry out your own personal audit.
You decide to:
evaluate the effectiveness of own communication skills
apply theories of interpersonal communication to yourself
request feedback from others
plan own personal development to improve communication skills based on this
feedback.
Provide all information as a detailed log.
Assessment Criteria 3.1/3.2/3.3/3.4
Guidelines for assessors
The assignments submitted by learners must achieve the learning outcomes and meet the
standards specified by the assessment criteria for the unit. The suggested evidence listed
below is how learners can demonstrate that they have met the required standards.
Activity
number
ACs
Suggested evidence
1.1/1.2/1.3/2.1/2.2/2.
3
Learners must demonstrate they have a good
understanding of workplace communication. They will
have considered a broad range of stakeholders and a
range of different organisations. The material must
demonstrate learners understanding of the role and
importance of systems in achieving organisational
communication and the potential barriers as well as an
understanding of a range of factors affecting workplace
communication. The factors considered may be drawn
from the learners personal experiences gained in the
workplace or the experience of others.
The material provided should draw on personal
experiences and or case studies, demonstrating
analysis and explanation of relevant factors.
Materials prepared by the learner must be detailed with
appropriate format, style and content for the identified
audience.
4.1/4.2/4.3/4.4
The report should be structured in a formal way with
clear layout and appropriate presentation. Learners will
need to identify how and where they carried out their
communication audit. A wide range of communication
theories should be applied. Learners should include a
detailed plan with appropriate sections including actions
to be taken, timescales, responsibilities in order to
improve communication in their chosen organisation. In
addition there should be SMART measures to evaluate
its success.
The report should be comprehensive and appropriate
for the demands of Level 5 work.
3.1/3.2/3.3/3.4
The format of activity 3 is flexible. Learners must
however formally carry out their own evaluation, ask for
feedback from others and create a realistic and
considered personal development plan. Knowledge of
theories of interpersonal communication must be
demonstrated and appropriate to Level 5 work.
