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CultureMatters:PUBLICATIONS&WRITINGS
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PUBLICATIONS&WRITINGS
Shehascoauthored5booksonUnderstandingtheMalaysianWorkforce,GoingGlocalandUnderstandingthe
MalaysianWorkforce,CulturemattersandInsightsandmorethan50articlesonculture,managementandhuman
resource.
ABOUT ME
1.GoingGlocal:CulturalDimensionsinMalaysianManagement
2.UnderstandingtheMalaysianWorkforce
3.UnderstandingMulticulturalMalaysia:Delights,PuzzlesandIrritations
4.CultureMattersinMalaysia,2009
5.InsightsintoMalaysianCulture,2009
6.EXPATCOMESTOTOWN
1.GoingGlocal:CulturalDimensionsinMalaysianManagement
ByAsmaAbdullah
Afreelanceconsultantspecializingincross
Publisher:MalaysianInstituteofManagement,Kuala
culturalmanagerialpracticeswhohas
Lumpur,1992
workedwithbothprivate&publicsector
organizationsprofessionalassociations
GoingGlocalisverymuchanexploratorybookwritten
educationalinstitutions&nonprofit
byaMalaysiantodescribetheunderlyingassumptions
organizations.
andvaluesofculturebyusingtheemicprocessof
inquiry(i.e.frominside).Itisbasedonqualitative
studiesofhowculturewhichisverymuchhidden,
predefinedandtakenforgrantedhasinfluencedits
memberstoperceive,think,feelandevaluatetheworld
aroundthem
BLOG ARCHIVE
2011(1)
July(1)
Drawingfromherdaytodayexperiencesofteaching,
training,consultingandcounselingwithboth
6Local
Malaysianandforeignmanagers.Asmahas
Cultural
documentedherobservationsforthebenefitofreaders
Dimensions
whoaremanagers,professionals,studentsofculture,
consultantsandhumanresourceProfessionalswho
wanttoknowmoreabouttheMalaysianway.
Valuesandpracticesattheintraculturallevelof
interactionswithinthesameethnicgroup,atthe
MY BLOG LIST
MarshalManagement
Consulting
interculturallevelwithdifferentethnicgroupsin
MalaysiaandatthecrossculturallevelofMalaysians
interactingwithforeignnationalsattheworkplaceare
highlighted
GoingGlocalwillenableMalaysianstousetheirownsetofunderlyingassumptionstodescribethemselvestoothers
insteadofallowingotherstodescribethem
TableofContents:
1.CultureinSociety
2.CultureinOrganizations
3.CultureattheIntraculturalworkplace
4.CultureattheInterculturalworkplace
5.CultureattheCrossCulturalWorkplace
6.ChallengesattheMalaysianWorkplace
7.TakingStock
8.BuildingtheMalaysianCommunity
TOP
2.UnderstandingtheMalaysianWorkforce
Edited:ByAsmaAbdullahandAricLim
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Publisher:MalaysianInstituteofManagement,
KualaLumpur,1992,2000
Thisisapracticalhandsonbookformanagerswho
wanttoknowmoreabouttheinfluenceofethnic
valuesonmanagerialpracticesinMalaysia
Thefirstedition,publishedin1992andreprinted
twice,wastheresultofthreeyearsofresearchon
InterculturalManagementinitiatedbytheMalaysia
InstituteofManagement..Ithasbeenwidelyusedas
aguideandreferenceonhowtointeractwith
Malaysiansattheworkplace.
Thistimelyrevisioncontainsnewinsightsthatwill
continuetoexpandourknowledgeand
understandingoftheMalaysianworkforce,
especiallyinlightofthemanychangesinrecent
years.Howdomanagersmanagethechange
processseeingthattheprocesswilldependonthe
givenculturaldimensionsoftheworkforce?
Thereare15chaptersinthisRevisedEditionthree
morethaninthefirstedition.Butlikethefirstedition,
thechaptersareclassifiedintothreemainparts:
FoundationConcepts,ManagerialInteractionsand
SpecialApplications.Eachchapterincludesanew
segmentonissuesandchallengesthataredistinctivelyMalaysianandwhichmanagersinMalaysiawouldinevitably
face.Itconcludeswithguidelinesonwhattodoandwhatnottodowheninteractingattheworkplace
Thethoughtsandviewscompiledinthisbookarebasedonthecollectiveexperiences,observationsandwisdomofa
multiculturalteamcomprisingseasonedmanagers,consultants,academiciansandtrainers.Alotofresearch,writing,
discussionsanddebateshavegoneintotheupdatingofthisbook.Thebookwillenablelocalandforeignmanagers
andprofessionalstorelateappropriatelytoMalaysiansandworktogethermoreharmoniously,synergisticallyand
productively.Studentsofmanagementwillalsobenefitfromaclearunderstandingoftheinteractionsamongadiverse
workforcewithdeeplyrootedvaluesandtraditions.
TableofContents:
1.InfluenceofEthnicValuesattheMalaysianWorkplace
2.CommunicatingwithMalaysians
3.LeadingandMotivatingaMalaysianworkforce
4.BuildingaMulticulturalteam
5.MakingDecisions
6.Recruiting,selectingandOrientating
7.Delegating
8.CounsellingontheJob
9.ManagingConflict
10.ManagingMeetings
11.DealingwithGovernmentAgencies
12.ExpatsworkingwithMalaysians
13.WorkingwithForeigners
14.ManagingChangeinBusinessOrganizations
15.TheFutureMalaysianWorkforce
TOP
3.UnderstandingMulticulturalMalaysia:Delights,PuzzlesandIrritations
Coeditors:AsmaAbdullahandPaulPedersen
Publisher:PearsonPrenticeHall,KualaLumpur,2003
Inthecourseoftheirvisitsandstay,foreignerstoMalaysiaareoftenpuzzledandattimeirritatedwiththeway
Malaysianscommunicate,interprettime,dress,talkanduseverbalandnonverbalsignswheninteractingwithothers.
ThisbookistopreparethereadertobetterunderstandthemulticulturalcorridorsofMalaysiawhetherthereaderis
localoraforeigner.ForeignerswhoareincontactwithMalaysiansfrompublicandprivatesectors,diplomaticservice,
businesssectors,hotels,touragencies,academicsandstudentsatinstituteofhigherlearningmayfindsomecluesto
theirpuzzlesinthisbook.Itwillgivethemhintsandguidelinesonhowtoincreasetheirinterpersonaleffectivenessin
theirinteractionwithpeoplefromdifferentculture.
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AsmaAbdullahPh.Disaspecialistin
interculturaltrainingandeducation.
Shehaswrittenmorethan40articles
onculture,editedthebook
UnderstandingtheMalaysian
Workforce:GuidelinesforManagers
andauthoredGoingGlocalpublished
bytheMalaysianInstituteof
Management.Heextensiveresearch
includesanalysisofthevaluesof
Malaysianmanagersthroughoutthe
country.Herworkexperienceinclude
facilitatinginterculturalandcross
culturalworkshopsinbothlocaland
foreignmultinationalorganizationsand
teachingonacademicprogramsfor
bothlocalandforeignuniversities.
PaulB.PedersenPh.DisaVisiting
ProfessorintheDepartmentof
PsychologyattheUniversityofHawaii.
HehastaughtattheUniversityof
Minnesota,SyracuseUniversity,
UniversityofAlabamaatBirmingham,
universitiesinIndonesia(3years),
Malaysia(2years)andTaiwan(1year).
Hehasauthoredoredited40books,99
articlesand72chaptersonaspectsofmulticulturalcounseling.HeisAfellowinDivisions9,17,45and52ofthe
AmericanPsychologicalAssociation.
TableofContents
1.TheMalaysianCulturalContext
2.ListofPuzzlesandIrritations
3.FactorsContributingtoMulticulturalMalaysia
4.MalaysianSoftwareProgramming
5.TheMalayValuesOrientation
6.TheChineseValuesOrientation
7.TheTamilHinduValuesOrientationandOthers
8.InteractingwithMalaysians
9.WorkingwithMalaysians
10.CultureLiteracy
TOP
4.CultureMattersinMalaysia,2009
Manyofustakeourcultureforgranted.Thewayweperceiveandbehavewithothersisaresultofwhatwehave
learnedeitherconsciouslyorunconsciouslywhenwearegrowingupinaparticularenvironment.Cultureistherefore
learnedorcaughtbutnotoftentaught.Rarely,dowegettoattendorganisedclassestoknowourownculturalvalues
andhowtheyinfluencethewaywethink,perceiveandviewourselvesandothers.
Thematerialsinthispublicationrevolvearoundthe8keyculturaldimensionsofharmony,relationship,hierarchy,
shame,collectivism,polychronictime,highcontextandreligion.Itcontainsobservations,encountersandearly
childhoodexperiencesofMalaysiansfromdifferentethnicbackgroundsabouttheirownsocialandcultural
programmingandhowtheyhaveinternalisedthevaluesandbeliefsoftheirownculture.Inthiseffort,theviewsof
foreignmanagerswerealsosolicitedastheywereabletodescribeabouthowtheyseeMalaysiansattheworkplace.
ThisfeedbackisusefulastheyprovideinformationonhowtheyseeourMalaysianvaluesandpracticesandtheir
impactonworkoutput.
Theillustrations,storiesandpersonalreflectionsaremostinsightfulanddefinitelyawealthofinformationtoenableus
tobetterunderstandhowourvaluesareexpressedattheworkplace.
ThematerialsinthisbookcanprovidereadingsandreferencesinfuturecoursesonMalaysianmanagementpractices
orforsocialandclassdiscussionsonlocalvaluesandbeliefs.
StudentsofMalaysianculturewillfindthecollectionofessaysinterestingastheydescribethemanyformsofcultural
programmingamongMalaysianswhoarefromdifferentethnicorigins.Foreignerswillalsogainnewinsightsonhowto
communicateandworkeffectivelywithMalaysians.
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TableofContents
PartI:UnderstandingCulturalDimensions
Harmony
Relationship
Hierarchical
Shame
HighContextcommunication
Collectivism
Polychronictime
Religious
SummaryofMalaysianCulturalDimensions
PartII:DescribingOnesSocialProgramming
1.DiscoveringMalayroots
2.AnIslamicUpbringing
3.AMalaystudentinLondon
4.AMinangkabaumarriage
5.Javaneseheritage
6.MalayChineseupbringing
7.AXienLingMalaysianChinese
8.AThirdGenerationChinese
9.BornfemaleinaChinesefamily
10.AHakkaChinese
11.AFoochowChinesefromSibu
12.BabaNonyaCulture
13.CelebratingChineseNewYear
14.IndianCulturalValues
15.GrowingupaHindu
16.SriLankanvalues
17.GrowingupIban
18.GrowingupKadazan
19.BornaDusun
PartIII:WorkingWithMalaysians
1.AnAmericanacademicinaninstituteofhigherlearning
2.AnAmericanmanagerworkingwithMalaysians
3.AnAmericaninMalaysia
4.ABritishwomanworkingwithMalaysians
5.ABritishmanagerworkinginaMalaysiancompany
6.ABritishinvestorinMalaysia
7.DutchmanagersonworkingwithMalaysians
8.AGermanworkingwithMalaysians
9.AustralianmanagersworkingwithMalaysians
10.KoreanandMalaysianCulturalDifferences
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11.AJapanesemanagerinKualaLumpur
TOP
5.InsightsintoMalaysianCulture,2009
Thispublicationcontainsacollectionofarticlesby
Dr.AsmaAbdullahonthemulticulturaland
diversityissuesfacingustoday.Theyfocusonthe
needforinterculturalcommunication,sensitivity
andmulticulturalism,asameanstoreducingones
ownethnocentrism,promotingculturaldiversity
andappreciatingourdifferentculturalheritage.
Recognizingthatethnicgroupshavetheirown
uniqueculturalneedsandbytakingintoaccount
theseculturalrelatedneedscanserveasan
effectivetoolforremovingonesculturalshell.This
wouldleadtoreducingethnocentrismandcultural
impositiontowardsothersfromdifferentcultural
backgrounds.Anacceptanceofculturaldiversity
amongMalaysianscanhelppromotemulticultural
understandinginthecountryandavoidatendency
tostereotypeotherswhoaredifferent.Overtime,it
canenhanceourappreciationofsimilaritiesand
respectfordifferenceshenceenhancingcultural
literacyinthecountry.
TableofContents:
2006
AppreciateSimilarities,respect
differences
MyFulbrightExperience(readabstract)
LivingandLearningTogether
2005
GoingGlocal
GettingtoGripswithglocalMalaysians
GlocalMalaysianintheBlog
GlocalWhatsthebigfuss?
NewEconomicPolicy
2004
AboutTimeweareonTime
2003
LivingwithQuirksinMalaysianCulture
2002
TheRoleofValuesinOrganizational
settings
Particularisminlocalmanagement
studies(Part2)
2001
LocalversionofCulturalcapital(Part1)
CulturalDimensionsofAnglos,
AustraliansandMalaysians(read
abstract)
2000
AnInterviewwithAsmaAbdullah
1999
CulturalInfluenceonthewaywelead
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andmanage
OhtobeaglobalandlocalMelayu
IandWeCulturesinCommunication
Breakdown
LearningCompetencyModel
1998
ChallengesattheMalaysianworkplace
TrainingandCulture
1997
UnderstandingCrosscultural
Communication
BookReview:GoingGlocal
BookReview:MoreWordsthan
Substance
BookReview:GoingGlocal
1996
UnderstandingtheUSCulture
Understandculturalvaluesofworkforce
Culturaldimensionsinlocal
management
WriteMoreforyoungmanagers
Understandyourrootsbefireventuring
overseas
ResearchinHRD
MultipleRatingand360degree
FeedbackattheMalaysianWorkplace:
AnAlternative
Delights,PuzzlesandIrritations
WhatMakesMalaysiansTick
1995
KeyElementsofManaginginMalaysia
ManagingwithCulturalDifferences
TheUniqueBreedofMalaysian
managers
MakingMalaysianwaysmatter
Calltocombinepositivelocal,foreign
values
1994
LeadingandMotivatingtheMalaysian
workforce
BreakthroughExperiences
BreakthroughsinTraining
ValueBasedtraining
InterculturalmanagementTraining(read
abstract)
1993
EffectiveLeadership
Awomanofglobalstanding
NewConsciousnessvitalforprogressof
Women
BookReview:UnderstandingMalaysian
Workforce
LocalFemalelaborparticipationahigh
47.8%
PlacetheminKeyPositions
ManagersandtheInfluenceofEthnic
ValuesattheMalaysianWorkforce
WomeninEmployment:Educationand
Training
ManagingMalaysians
TheHallMarkofaProfessionalSecretary
WhatTKCmeanstome
1992
InfluenceofEthnicValuesonmanagerial
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practices(readabstract)
Turning40s
TOP
6.EXPATCOMESTOTOWN
Prologue
Scripts
AComicCrashCourse
ExpatLookatthemselves
TOP
AbstractsofPublishedWritingsonCulture
*formorepleaseemailme
1.TheInfluenceofEthnicValuesonManagerialPracticesinMalaysia
ByAsmaAbdullah,MalaysianManagementReview,March1992.Vol.27No.1
Abstract
Whilewesternmanagementpracticessuchasthoserelatedtoteamwork,counselling,performance
feedback,negotiation,communication,leadership,andassertivebehavioursmayhavebeen
enthusiasticallydiscussedandtriedoutinthecorporatetrainingroomsoforganisationsinAsia
(specificallyinMalaysia),theymaynotbeeffectivelytransferredintermsofapplicationsbackatthe
workplace.Localandforeignhumanresourcedevelopment(HRD)professionalingeneralmaynot
havebeencriticalenoughinexaminingthebasicvaluesunderlyingthesepracticeswhichhave
originatedfromtheWest.Instead,mostmanagershaveincorporatedthemintheirtrainingprogrammes
withoutmuchconsiderationfortherealitiesofthelocalculturalconditions.
Managementtrainingpackagesandmaterials,iftheyaretobeusedeffectively,mustbeculturally
translatedtoalignwiththevaluesandsharedpracticesofthelocalworkforce.
backtoInsightsintoMalaysianCulture
2.CulturalDimensionsofAnglos,AustraliansandMalaysians
ByAsmaAbdullahPhD,HumanResourceDepartment,ExxonMobil,KualaLumpurandLrongLimPhD,
DepartmentofBusinessAdministration,KagawaUniversity,JapanMalaysianManagementReview,December
2001
Abstract
Thispaperseekstoinvestigatethesimilaritiesanddifferencesintheculturaldimensionsamong
Anglos,Australians,andMalaysians,whichcompriseofChinese,Indians,andMalays.Themainresults
revealthattheAnglosandtheAustraliansdifferedsignificantlyfromtheMalaysiansinsixdimensions.
Themostsignificantdifferencesoccurindimensionsrelatedtorelationships,collectivism,and
religiosity.AmongtheMalaysiangroups,thereisonlyonesignificantdifference.Thisoccursinthe
religiositydimension,wherebytheMalaysdifferfromtheChineseandtheIndians.Theresearch
discussesthesedifferencesandconsiderssomesuggestionsforstudyingMalaysianmanagerial
behaviors.
backtoInsightsintoMalaysianCulture
3.InterculturalManagementTraining
InterviewwithAsmaAbdullahbyJohnSchermerhorn,JournalofManagementDevelopment,UnitedKingdom,
Volume13,Number31994pp.4764CopyrightMCBUniversityPressISSN02621711
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Abstract
AsmaAbdullahisacorporatetrainerandspecialistininterculturalmanagement,trainingandeducation
inEssoProductionMalaysiaInc.,KualaLumpur.Shedesignsandconductstrainingcoursesinthe
humanresourceareaforbothnationalandexpatriateemployees.Sheisalsoapopulartrainerand
guestspeakeronvariousaspectsofinterculturalmanagementtraininginMalaysiaandelsewhere.The
purposeofthisinterviewistoexplorefurtherAsma'sexperiencesandperspectiveswhichhaveshaped
hercareerininterculturalmanagementtraining.Theinterviewisorganizedintofivepartsdealingwith
AsmaasacorporatetrainerherintellectualrootstheMalaysianculturetheinfluenceoftheAmerican
multinationalandculturalchallengesfortheinterculturalmanagementtrainer.
backtoInsightsintoMalaysianCulture
4.MyCrossCulturalExperience
ByAsmaAbdullahinSimilarityinDiversity:ReflectionsofMalaysianandAmericanExchangeScholars.Edited
byZeehanulhassanUsmaniwithLynetteJ.ChuaandShahidAbrarAwan,2006,Universe,Inc.NewYork.
Introduction
IwasfortunatetoreceiveaFulbrightExchangeProfessionalscholarshiptotheUnitedStatesofAmerica
tostudytheinfluenceofculturalvaluesonmanagement,particularlyAmericanvalues,andtheirimpact
onwesternmanagerialpractices.AsaformerhumanresourcedevelopmentspecialistinaUS
multinationalorganization,itwasanexcellentopportunitytovisitacountrywhichisoftenassociated
withdemocraticideals,humanrights,andbigbusiness.
Duringmy9weekstayandvisitfromMay14July19,1994,IbecameimmersedintheAmericanway
oflifethroughhomestays,businessmeetings,workshopdiscussions,diningouts,picnicsand
conversationswithanumberofmyvaluedprofessionalcolleaguesandfriends.
backtoInsightsintoMalaysianCulture
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