SERVICE MANUAL

CODE: 00ZMXPEX2/S1E

DIGITAL FULL COLOR

MULTIFUNCTIONAL SYSTEM OPTION

PRINT CONTROLLER UNIT

MODEL

MX-PEX1
MX-PEX2

Parts marked with " " are important for maintaining the safety of the set. Be sure to replace these parts with
specified ones for maintaining the safety and performance of the set.

SHARP CORPORATION

This document has been published to be used

for after sales service only.
The contents are subject to change without notice.

 2006 Electronics for Imaging, Inc.

Part Number 45059159
This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any
form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (EFI), except as
expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this product, which can
be found on the User Documentation CD. The documentation may be provided in conjunction with EFI Software (Software)
and any other EFI product described in the documentation. The Software is furnished under license and may only be used or
copied in accordance with the terms of the Software License Agreement, which can be found in the Legal Notices distributed with
this product.

Contents
Overview
Scope of this guide
Tools needed
Precautions
Accessing the Fiery X3eTY2
Checking connections
Removing and replacing Fiery X3eTY2 components
Interface board
Dual in-line memory module (DIMM)
Battery
Motherboard
Service board
CPU cooling assembly
CPU
Exhaust fan
Power supply
Hard disk drive
Restoring functionality after service
Printing Fiery X3eTY2 pages
Verifying connection to the network
Fiery X3eTY2 system software
System software installation reminders
Installing system software over the network port
Installing system software using a USB flash drive
Specifications
Hardware features
Networking and connectivity
User software
Safety and emissions compliance
The troubleshooting process
Where problems occur
Before you go to the customer site
Preliminary on-site checkout
Checking external connections
Checking internal connections
Inspecting the system
Error codes and conditions
Clearing the CMOS and power-up settings

Index

1
2
2
3
6
10
12
13
16
18
19
22
24
29
32
33
37
42
46
48
50
50
51
57
64
64
64
64
64
65
66
67
68
68
68
69
72
89

Overview

Overview
The Fiery Print Controller MX-PEX1/MX-PEX2 adds computer connectivity and
highly efficient PostScript and PCL printing capacity into Sharp MX-7000/6200/5500/
4500/3500 series copiers and printers. This service guide describes how to remove or
replace Fiery Print Controller MX-PEX1/MX-PEX2 components and how to reinstall
system software.
N OTE : The term Fiery X3eTY2 is used in this manual to refer to the Fiery Print

Controller MX-PEX1/MX-PEX2. The term MFP (multifunctional peripheral) is used

to refer to any Sharp MX-7000/6200/5500/4500/3500 series copier or printer.
Generally, the Fiery X3eTY2 does not require regular maintenance. The Fiery X3eTY2 is
shipped with all necessary software installed. Use the procedures in this guide to inspect,
remove, reseat, or replace major hardware components and to reinstall system software.
Replacement parts for the Fiery X3eTY2 are available from your authorized service
support center. You must reinstall system software if you replace the hard disk drive
(HDD) or update the system software. You can also reinstall system software as a way to
troubleshoot the system.
MFP with
Fiery X3eTY2 installed

Networked computers
or workstations

F IGURE A

Printing system

Scope of this guide

Scope of this guide

This guide does not describe how to install the Fiery X3eTY2 controller onto the MFP
or how to troubleshoot or service the MFP. For detailed information about components
inside the MFP, see the documentation provided by the MFP manufacturer.

Tools needed
To install or service the Fiery X3eTY2, bring the following tools and parts to the
customer site:
ESD wrist grounding strap and antistatic mat
#1 and #2 Phillips head screwdrivers (non-magnetic)
Small flat-blade screwdriver
Needlenose pliers (to straighten bent pins)
Windows XP or 2000 computer
For additional system requirements, see page 51.
Bring this guide, documentation for any optional service kits you are installing, and any
technical notes for the Fiery X3eTY2 to the customer site.

Precautions

Precautions
Always observe the following general precautions when servicing the Fiery X3eTY2:
1.

Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their

contents, save the damaged boxes and parts, call the shipper immediately to file a claim,
and notify your authorized service/support center.
2.

Never alter an existing network without permission.

The Fiery X3eTY2 is probably connected to an existing Local Area Network (LAN)
based on Ethernet hardware. The network is the link between the customers computer,
existing laser printers, and other prepress equipment. Never disturb the LAN by breaking
or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the
knowledge and express permission of the network administrator.
3.

Never assign an IP address in Network Setup.

Only the network administrator should assign an IP address on a network device.

Entering an incorrect IP address to the Fiery X3eTY2 can cause unpredictable errors on
any or all devices.
4.

Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the Fiery X3eTY2.

Static electricity is always a concern when servicing electronic devices. It is highly

unlikely that the area around the Fiery X3eTY2 is static-free. Carpeting, leather-soled
shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more
than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon
microchips, or dramatically shortening their life span. By observing standard precautions,
you can avoid extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
Attach a grounding strap to your wrist. Attach the other end to a good ground.
After removing an electronic component, place it into an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.
Leave new electronic components inside their antistatic bags until you are ready to
install them.
When you unpack the electronic components, touch a metal area of the Fiery X3eTY2
to discharge the static on your body. Place the components on a grounded antistatic
surface, component-side up.
5.

Avoid flexing a printed circuit board, and handle it by opposing edges (not corners) only.

6.

Never set a cup of coffeeor any liquidon or near any components or the MFP.

Precautions

Power Supply Cord Notice

CAUTION: The power supply cord is used as the main disconnect device. Ensure that the
socket-outlet is located/installed near the equipment and is easily accessible.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gertes von der Stromversorgung. Stellen Sie sicher, dass sich die
Steckdose in unmittelbarer Nhe des Gertes befindet und leicht zugnglich ist.
ATTENTION : Le cordon dalimentation doit tre dbranch pour une mise hors tension totale du produit. La prise de courant
doit tre situe ou installe proximit du matriel et tre facilement accessible.

Lithium Battery Notice

CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace only
with the same type recommended by the manufacturer. Dispose of used batteries
according to the manufacturers instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie
deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen
des Herstellers.
ATTENTION : IIl y a danger dexplosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec
une batterie du mme type recommand par le constructeur. Les batteries usages doivent tre jetes conformment aux
instructions du fabricant.

Short Circuit Protection

WARNING: This product relies on the buildings installation for short-circuit
(overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC,
15A U.S. (240 VAC, 10A international) is used on the phase conductors (all currentcarrying conductors).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz installiert ist.
Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA
120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Leitern) verwendet wird.
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assure par linstallation lectrique du local o
il est install. Sassurer quun fusible ou un disjoncteur infrieur ou gal 120 V CA, 15 A aux Etats-Unis (240 V CA, 10 A
dans les autres pays) est utilis pour les conducteurs de phase (conducteurs de courant).

Precautions

Key
1. Cover

2. CPU clamp
3. CPU fan
4. CPU heatsink
5. DIMM
6. CPU
11

7. Battery
8. Motherboard
9. Interface board

10. Service board cable

13

10

12

11. HDD SATA data cable

12. Power supply

13. HDD bracket

14. HDD (hard disk drive)
15. Exhaust fan

14

16. Service board

17. Pan

5
15

16

N OTE : The CPU cooling

assembly shown here may differ
from the cooling assembly
installed in your system. For
more information, see page 24.

17

F IGURE B

Fiery X3eTY2 exploded view

Accessing the Fiery X3eTY2

Accessing the Fiery X3eTY2

To service the Fiery X3eTY2, you must perform the following tasks:
Shut down the Fiery X3eTY2; power off both the Fiery X3eTY2 and the MFP.
Remove the Fiery X3eTY2 from the MFP.
Open the Fiery X3eTY2.
TO

SHUT DOWN THE

F IERY X3 E TY2

CAUTION: Before you touch any parts inside the Fiery X3eTY2, make sure to wear an
ESD grounding wrist strap and follow all ESD safety precautions.
1.

Complete the steps listed below for your MFP model:

MX-7000/6200/5500

MX-4500/3500

Press the Copy tab on the MFP touch

panel.

Press the System Settings button on

the MFP.

Press the Fiery icon at the bottom of

the touch panel.

On the touch panel, press Admin

Password and then press Password.

Press Fiery Settings.

On the touch panel, use the keyboard

to enter the administrator password for
the MFP. Press OK and then press OK
again at the next screen.

The Fiery Settings screen appears.

This password is not the same as the

administrator password for the
Fiery X3eTY2.
At the System Settings screen, use the
arrows to scroll to Printer Settings and
press Printer Settings.
Press Fiery Settings.
The Fiery Settings screen appears.

Up button

Server Name
Idle

Menu button

##### MB
Info

Down button

F IGURE C

Fiery Settings screen

x.x

Line selection
buttons

Accessing the Fiery X3eTY2

2.

Make sure that the Fiery Settings screen reads Idle.

If Printing, Processing, or RIPping appears, the Fiery X3eTY2 is processing a job, and
you must wait until the system finishes and reaches Idle state.
3.

Press the menu button to display the Functions menu.

4.

Use the down button to scroll to Shut Down. Use the line selection button to select
Shut Down.

The Shut Down menu appears with the following options:

Restart Server: Resets the Fiery X3eTY2 server software without resetting the
underlying operating system.
Shut Down System: Shuts down the Fiery X3eTY2 properly so that you can safely
power off the Fiery X3eTY2.
Reboot System: Resets both the Fiery X3eTY2 and the underlying operating system,
and then reboots the Fiery X3eTY2.
5.

Use the line selection button to select Shut Down System.

6.

When a message appears prompting you to check the controller power switch or power
off the controller, press OK.

7.

Move the power switch on the Fiery X3eTY2 to the Off (O) position (see Figure D).

LED display
(may be covered)

Service switches
(may be covered)

Power switch
Power connector

F IGURE D
8.

Fiery X3eTY2 power panel

Power off the MFP using the secondary power switch on the Control Panel, and then the
main power switch inside the front compartment.
N OTE : If you are recycling power, wait at least five seconds before powering back on.

Accessing the Fiery X3eTY2

TO

ACCESS AND OPEN THE

F IERY X3 E TY2

1.

Remove all external cables that are connected to the Fiery X3eTY2.

2.

Loosen the two upper mounting screws that secure the Fiery X3eTY2 to the back of the
MFP (see Figure E).

Loosen, but do not remove, the upper mounting screws.

3.

Remove the two lower mounting screws that secure the Fiery X3eTY2 to the MFP.

4.

Lift up to release the Fiery X3eTY2 from the upper mounting screws. Remove the
Fiery X3eTY2 from the MFP.

N OTE : The exact mounting

location of the Fiery X3eTY2
on the MFP may differ from
that shown in this figure.

Upper mounting screw

(1 of 2)

Slotted hole (1 of 2)

Lift Fiery X3eTY2 to clear

upper mounting screws.

Lower mounting screw

(1 of 2)

F IGURE E

Removing the Fiery X3eTY2 from the MFP

Accessing the Fiery X3eTY2

5.

Place the Fiery X3eTY2 on a flat surface.

6.

Remove the eight screws that secure the cover to the Fiery X3eTY2 pan (see Figure F).

Set aside the screws so that you can replace them later.
7.

Lift the cover away from the pan, and set aside the cover.

Cover

Screw (1 of 8)

Pan

F IGURE F

Opening the Fiery X3eTY2

The Fiery X3eTY2 is now ready for inspection and service.

Checking connections

Checking connections
The most common causes of problems are faulty and loose connections. Before you
conclude that any internal component has failed, remove, inspect, and reseat all
appropriate connections, and then verify that the problem still occurs.
Before you touch any parts inside the Fiery X3eTY2, attach a grounding wrist strap.
Touching the metal pan also discharges static electricity.
TO

CHECK CABLE CONNECTIONS

1.

Access and open the Fiery X3eTY2 (see page 8).

2.

Place the Fiery X3eTY2 on a flat surface so that internal components are facing up.

3.

Verify that the battery is properly installed (see page 18).

4.

Inspect the HDD data cable to make sure it is intact.

Faulty data cables are easily overlooked. Check the contact point between the cable and
the connector to ensure that they have not separated. If a data cable is suspect, substitute
it with a tested cable.
5.

Check the cables of the exhaust fan and the CPU fan.

Make sure that the cables are intact.

6.

Check the service board cable.

Make sure that the cable is intact and properly connected to the service board and the
motherboard. For more information, see page 23.
7.

Verify that the internal power cables are intact and properly connected to the power
supply, HDD, motherboard, and Fiery X3eTY2 power switch.

Make sure that the black and white wires are properly connected to the correct leads on
the Fiery X3eTY2 power switch. For more information, see Figure S on page 35.
The following diagram illustrates the internal cable connections between hardware
components.

10

Checking connections

Fan

3a

2
HDD
3b

Motherboard

3c

Power supply

Cable key

3d

From

To

1. Service board cable

Connector on service board

J2 connector on motherboard

2. CPU fan cable

CPU fan

FAN1 connector on motherboard

3. Power supply cable

Power supply

a. 4-pin (2 x 2) connectorMotherboard
b. 20-pin (2 x 10) connectorMotherboard
c. SATA power connectorHDD
d. 4 leadPower switch: black wire to lower lead for
OFF; white wire to lower lead for ON
(For details, see page 35.)

4. HDD data cable

HDD data connector

SATA1 on motherboard

5. Exhaust fan cable

Exhaust fan

FAN3 connector on motherboard

F IGURE G

Connections in the Fiery X3eTY2

11

Removing and replacing Fiery X3eTY2 components

Removing and replacing Fiery X3eTY2 components

Before you replace costly components, verify the connections between the MFP and the
Fiery X3eTY2. Also, verify the connections of each replaceable Fiery X3eTY2
component. For more information about troubleshooting, see page 65.
The following sections describe how to remove and install replaceable parts on the
Fiery X3eTY2:
Interface board
DIMM
Battery
Motherboard
Service board
CPU cooling assembly
CPU
Chassis fan
Power supply
Hard disk drive (HDD)
For information about replacing other components, see the MFP manufacturers service
documentation.
C AUTION : Wear an ESD grounding wrist strap and follow standard ESD (electrostatic
discharge) precautions while performing the following procedures.

12

Removing and replacing Fiery X3eTY2 components

Interface board
The interface board is installed in the PCI1 connector on the motherboard, and is used
to process image data from the Fiery X3eTY2 to the MFP. Use the following procedures
to remove and replace the interface board.
TO

REMOVE THE INTERFACE BOARD

1.

Access and open the Fiery X3eTY2, as described on page 6.

2.

Remove the two mounting screws that secure the interface board to the side of the
Fiery X3eTY2 pan. Then remove the screw that secures the interface board to the board
guide (see Figure H).

Set aside the screws so that you can replace them later.

Board guide
and screw

Interface board

Mounting
screws

F IGURE H
3.

Removing the interface board

Remove the interface board from its connector on the motherboard.

Grasp the board at the front and back edge and gently pull the board straight out of its
connector on the motherboard. Make sure that the interface connector clears the cutout
in the pan.
Place the board on an antistatic surface.

13

Removing and replacing Fiery X3eTY2 components

TO

PREPARE A REPLACEMENT INTERFACE BOARD

If you are replacing the interface board with a new one, you must transfer the security
chip from the old board to the new board. If you fail to transfer the security chip before
installing the new MFP interface board, the Fiery X3eTY2 will lose optional software
features such as Secure Erase, as well as any third-party fonts installed by the customer.
1.

Use a PROM extractor to remove the security chip from socket U2 on the old interface
board (see Figure I).
Security chip (U2)

Mounting bracket

To PCI1 on motherboard

Interface connector

F IGURE I
2.

14

Detail of interface board (component side)

Inspect the security chip and carefully straighten any bent pins with needlenose pliers.

Removing and replacing Fiery X3eTY2 components

3.

Unpack the replacement interface board, and install the security chip in socket U2 on
the new board.
N OTE : Be sure to align the small notch in the security chip with the notch in the outline
that appears inside socket U2 (see Figure J). If you install the security chip incorrectly,
you may corrupt the security chip and/or the interface board.
Align notches

Security chip

F IGURE J

U2

Aligning the security chip

Proceed to To replace the interface board.

15

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE INTERFACE BOARD

N OTE : If you are replacing the old MFP interface board with a new board, make sure that

you have transferred the security chip and installed the mounting bracket as described in
To prepare a replacement interface board on page 14.
1.

Carefully lower the interface board into the pan.

Fit the boards interface connector through the cutout in the Fiery X3eTY2 pan.
2.

Firmly seat the interface board in connector PCI1 on the motherboard.

The component side of the board should face away from the CPU cooling assembly.
The interface board connector is keyed to fit only one way.
3.

Replace the two mounting screws that you removed earlier.

Insert the mounting screws through the Fiery X3eTY2 pan and into the holes on the
board mounting bracket (see Figure H on page 13). Tighten the screws completely to
secure the board to the pan.
4.

Reassemble the Fiery X3eTY2 and verify its functionality (see page 42).

Dual in-line memory module (DIMM)

Each dual in-line memory module (DIMM) is held in place by levers at each end of the
DIMM socket. The motherboard contains two DIMM sockets (DIMM1 and DIMM2).
The standard configuration is 256MB installed in socket DIMM2.
When installing DIMMs of different capacities, install the lower-capacity DIMM in
socket DIMM2.
Approved DIMMs are available from your authorized service support center.

16

Removing and replacing Fiery X3eTY2 components

TO

REPLACE OR UPGRADE A

DIMM

1.

Access and open the Fiery X3eTY2, as described on page 8.

2.

To release a DIMM, push outward on the levers on each side of the DIMM.
DIMM

Lever

Lever

Socket notch

F IGURE K

Releasing a DIMM

3.

Lift the DIMM straight out of the socket.

4.

To replace a DIMM, position the DIMM in the socket and press the DIMM straight down
into the socket so the levers lock the DIMM into place.
N OTE : DIMMs fit in the socket only one way. The notch on the bottom of each DIMM
should line up with the notch in the socket.

Make sure that the levers close securely around the ends of the DIMM and each DIMM
is fully seated in its socket.
N OTE : For a single-DIMM configuration, you must install the DIMM in socket

DIMM2. Installing the single DIMM in socket DIMM1 is incorrect and can cause
problems with system performance.
5.

Reassemble the Fiery X3eTY2 and verify its functionality (see page 42).

6.

To verify memory capacity, print a Configuration page to check the amount of memory
recorded.

Due to CPU overhead, the Configuration page may show slightly less memory than the
DIMM capacity.

17

Removing and replacing Fiery X3eTY2 components

Battery
The battery is located at BT1 on the motherboard. When replacing the battery, be sure to
use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).
CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.
Replace only with the same type recommended by the manufacturer.
BATTERY DISPOSAL: This product contains a lithium primary (manganese dioxide)
memory back-up battery that must be disposed of properly. Remove the battery from the
product and contact your local environmental agencies for information on recycling and
disposal options.
TRAITEMENT DES PILES USAGES : Ce produit contient une pile de sauvegarde de memoire lithium primaire (dioxyde de
manganese) qui doit tre traite correctement. Enlevez la pile du produit et prenez contact avec votre agence environnementale
locale pour des informations sur les mthodes de recyclage et de traitement.

TO

REPLACE THE BATTERY

1.

Access and open the Fiery X3eTY2 as described on page 8.

2.

Remove the interface board (see page 13).

Removing the interface board allows you to safely access the battery on the motherboard.
3.

Locate the battery on the motherboard. Carefully bend the clip that holds the battery.

Use caution when bending the clip; excessive force could cause the clip to lose tension.

Battery

Socket
Clip

F IGURE L

Fiery X3eTY2 battery

4.

Pull the battery from its socket and release the clip.

5.

Insert the new battery.

Slide the battery into the socket under the clip, with the positive (+) side facing out of the
socket. Make sure the clip holds the battery securely in the socket.

18

6.

Reinstall the interface board (see page 16).

7.

Reassemble the Fiery X3eTY2 and verify functionality (see page 42).

8.

Configure the time and date in Setup.

Removing and replacing Fiery X3eTY2 components

Motherboard
Use the following procedures to remove and replace the Fiery X3eTY2 motherboard.
This section has the following topics:
To remove the motherboard
To replace the motherboard on page 21
TO

REMOVE THE MOTHERBOARD

1.

Access and open the Fiery X3eTY2, as described on page 8.

2.

Remove the interface board from the motherboard (see page 13).

Place the removed board on an antistatic surface.

3.

Remove the following cables attached to the motherboard:

Exhaust fan cable

HDD data cable (including the grounding wire)
4-pin power cable
20-pin power cable
Service board cable
For the locations of each connector on the motherboard, see Figure G on page 11.

19

Removing and replacing Fiery X3eTY2 components

4.

Remove the five mounting screws that secure the motherboard to the base of the
chassis pan.

5.

Lift the edge of the motherboard opposite the connector panel to release the
motherboard from the pan. Gently slide the motherboard out of the pan, and place the
motherboard on a flat, anti-static surface.

Make sure the connectors on the motherboard clear the cutouts in the connector panel as
you remove the board. Avoid handling contacts or using excessive force.

Lift up edge of motherboard

and remove from pan.

Make sure motherboard

connectors clear cutouts
in the connector panel.

F IGURE M
6.

Removing the motherboard from the pan

If you are replacing the motherboard with a new motherboard, remove the following
from the old motherboard:

DIMM(s) (see page 16)

CPU (see page 29)

20

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE MOTHERBOARD

1.

If you are installing a new motherboard, install the DIMM(s) and CPU from the old
motherboard onto the new motherboard. For DIMM(s), see page 17; for the CPU,
see page 31.

Place the motherboard on an antistatic surface with some padding.

Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
Doing so can cause the system to shut down due to incompatibility issues.
2.

Angle the motherboard so that the connectors on the motherboard fit into the cutouts in
the connector panel of the chassis pan, and gently slide the motherboard into the pan
(see Figure M on page 20).

3.

Align the mounting holes on the motherboard with the screw holes located in the base
of the pan.

4.

Insert the five motherboard mounting screws that attach the motherboard to the pan.

Partially tighten each screw before completing tightening any one screw. Do not
overtighten the screws; doing so could damage traces on the motherboard.
5.

Replace the following cables attached to the motherboard:

Service board cable (J2)

20-pin power cable
4-pin power cable
HDD data cable (SATA1)
Grounding wire for HDD data cable
Attach the grounding wire to a grounding point in the chassis, such as a metal screw.
Exhaust fan cable (FAN3)
For the locations of each connector on the motherboard, see Figure G on page 11.
6.

Replace the interface board to connector PCI1 on the motherboard (see page 16).

7.

Reassemble the Fiery X3eTY2 and verify functionality (see page 42).

21

Removing and replacing Fiery X3eTY2 components

Service board
The service board contains the LED display and service switches.
This section includes the following topics:
To remove the service board
To replace the service board on page 23
TO

REMOVE THE SERVICE BOARD

1.

Access and open the Fiery X3eTY2, as described on page 8.

2.

Remove the service board cable from its connector on the motherboard.

3.

Remove the four screws that secure the service board to the side of the pan, and remove
the board from the pan (see Figure N).

Service board

Screw (1 of 4)

F IGURE N

22

Removing/replacing the service board

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE SERVICE BOARD

1.

If you are replacing the old service board with a new one, unpack the new board and
cable. Connect the new service board cable to the connector on the new service board.

The cable is keyed to fit in the connector only one way.

N OTE : Use the new cable from the board replacement kit. Installing the old cable on a

new service board may cause the new service board to fail.
2.

Position the service board inside the pan, fitting the LED display and service switches
through the cutouts in the side of the pan (see Figure N on page 22).

3.

Secure the service board to the pan using the four screws that you removed earlier.

4.

Connect the free end of the service board cable to the J2 on the motherboard:

The cable is keyed to fit in the connector only one way.

5.

Make sure that the service switches are set to OFF position (both switches are away
from ON).

6.

Reassemble the Fiery X3eTY2 and verify its functionality (see page 42).

23

Removing and replacing Fiery X3eTY2 components

CPU cooling assembly

The CPU cooling assembly dissipates heat generated by the CPU. There are two different
types of cooling assemblies that may be installed in the Fiery X3eTY2. To determine the
cooling assembly type used in your system, refer to Figure O.
This section includes the following topics:
To remove the CPU cooling assembly
To replace the CPU cooling assembly

Heatsink clips
CPU fan

CPU fan

Clamp

Heatsink

Heatsink

Type A

Type B

F IGURE O

TO

REMOVE THE

CPU

Cooling assembly types

COOLING ASSEMBLY

1.

Access and open the Fiery X3eTY2, as described on page 8.

2.

Remove the 4-pin power cable from the motherboard.

3.

Remove the CPU fan cable from motherboard connector FAN1.

4.

Remove the CPU cooling assembly:

For the Type A cooling assembly, see page 25.

For the Type B cooling assembly, see page 26.
The cooling assembly and the CPU may be very hot. Allow the components to cool
before you attempt to remove them.

24

Removing and replacing Fiery X3eTY2 components

Several motherboard components are very close to the cooling assembly. Take care not to
damage these components when removing or replacing the cooling assembly.
Type A:

Lever open
Lever open

Move the levers on the clamp to the

open position (spine up).
Use a small flathead screwdriver to
bend the four hooks out of the slots
in the bracket one at a time. Make
sure not to damage the motherboard
as you bend the hooks out of the
bracket.
Lift the cooling assembly off the CPU
socket and set it aside.
Use caution when lifting the cooling
assembly out of the bracket. The
thermal compound applied to the
bottom of the heatsink may damage
the CPU if the heatsink is removed
too forcefully.

Clamp

Hooks
(2 of 4)

Bracket

Slot
Hook

25

Removing and replacing Fiery X3eTY2 components

Type B:

Fan cable

Two flexible metal clips secure the cooling

assembly to a plastic retention bracket
surrounding the CPU socket.
To remove a clip, press down on the
thumb pad to relieve the clips tension
and then carefully move the clip arm
to disengage it from the slot in the
bracket.

Fan

Clip

Disengage the other clip arm from the

other slot in the bracket.
Repeat this procedure to remove the
other clip.
Carefully lift the cooling assembly off
the CPU socket and set it aside.
Use caution when lifting the cooling
assembly out of the bracket. The
thermal compound applied to the
bottom of the heatsink may damage
the CPU if the heatsink is removed
too forcefully.
N OTE : You should not need to remove the

fan from the heatsink. Replacement

cooling assemblies ship with the fan
already attached.

26

Thumb pad
Clip arm hooked
in bracket slot

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE

1.

CPU

COOLING ASSEMBLY

Install the CPU cooling assembly:

For the Type A cooling assembly, see the instructions below.

For the Type B cooling assembly, see page 28.
Type A:

Lever open

Lever open

Make sure the levers on the

clamp are in the open position (spine
up).
Align the heatsink so that the
fan cable is near the CPU fan
connector on the motherboard
(FAN1).

Clamp

Place the heatsink on the CPU and

inside the bracket.
Make sure the heatsink is fully seated
in the bracket on all
sides.

Hooks
(2 of 4)

Heatsink

Press down on the clamp until all four

hooks engage the slots in the bracket.
Avoid using excessive force when
pressing down on the clamp.

Bracket
CPU

Close the levers simultaneously.

Slot
(1 of 4)

Closing the levers simultaneously

applies clamping force equally over
the CPU and bracket.

Lever closed

Engage all four hooks,

and then close both
levers simultaneously.

Lever closed

27

Removing and replacing Fiery X3eTY2 components

Type B:
Make sure the fan is securely attached
to the top of the heatsink.
N OTE : In most cases, the fan is already

Clip
Stationary
clip arm
Hook

attached to the heatsink.

Align the heatsink so that the fan
cable is near the CPU fan connector
(P1 FAN1) on the motherboard.

Movable
clip arm
Hook

Place the heatsink on the CPU and

inside the bracket.
Make sure the heatsink is fully seated
in the bracket on all sides.
Insert the hook of the stationary clip
arm into a bracket slot.

Fan cable

Allow the clip to lay across the groove

in the top of the heatsink.
Hook the movable clip arm into the
bracket slot on the other side of the
heatsink.

Fan

Stationary
arm

Orient the other clip in the opposite

direction and then install by repeating
the previous step. The opposite
orientation helps apply clamping
force equally over the heatsink.

Groove

Avoid using excessive force when

pressing down on the thumb tabs.

Bracket
Thumb pad
Movable arm hooking
into bracket slot

28

Thumb pad
(opposite orientation)

Removing and replacing Fiery X3eTY2 components

2.

Connect the CPU fan cable to the motherboard connector FAN1.

If you are installing a replacement CPU cooling assembly, secure the slack in the fan cable
using a tie-wrap, if necessary. The tie-wrap prevents the fan cable from interfering with
the CPU fan. Also, make sure the connector on the cable is securely attached to
connector FAN1 on the motherboard.
3.

Replace the 4-pin power cable to its connector on the motherboard (see Figure G on
page 11).

4.

Reassemble the Fiery X3eTY2 and verify functionality (see page 42).

CPU
Use the following procedures to remove and replace the CPU on the motherboard.
The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before
you can remove the CPU from its socket you need to remove the cooling assembly from
the CPU socket, as described on page 24.
This section includes the following topics:
To remove the CPU on page 30
To replace the CPU on page 31

29

Removing and replacing Fiery X3eTY2 components

TO

REMOVE THE

CPU

1.

Access and open the Fiery X3eTY2, as described on page 8.

2.

Remove the CPU cooling assembly, as described on page 24.

3.

Lift the CPU socket lever to release the CPU from the socket.

To release the CPU, flex the lever away from the retention post on the socket, and then
lift the lever all the way up.

Arrow

CPU

CPU socket

Pin 1

Lever

Retention post

F IGURE P
4.

30

Removing/replacing a CPU

Grasp the CPU by its edges and carefully lift it from the socket.

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE

1.

CPU

Raise the lever on the CPU socket.

Flex the lever away from the retention post on the socket, and then lift the lever all the
way up to release the CPU.
2.

Insert the CPU into the socket.

Align the arrow indicating pin 1 on the CPU with pin 1 in the CPU socket (see Figure P
on page 30).
3.

Lower the socket lever to secure the CPU.

Lock the lever in place beneath the retention post.

4.

Replace the CPU cooling assembly, as described on page 27.

5.

Reassemble the Fiery X3eTY2 and verify functionality (see page 42).

31

Removing and replacing Fiery X3eTY2 components

Exhaust fan
An exhaust fan is attached to the side of the pan to cool the system.
This section includes the following topics:
To remove the exhaust fan
To replace the exhaust fan on page 33
TO

REMOVE THE EXHAUST FAN

1.

Access and open the Fiery X3eTY2, as described on page 8.

2.

Detach the 3-pin fan cable connector from FAN3 connector on the motherboard.

3.

Remove the four plastic rivets that attach the fan to the side of the pan, and then
remove the fan.

To remove a rivet, use a flathead screwdriver to pry loose the rivet head on the outside of
the chassis while squeezing and pushing the locking end of the rivet with your fingers or
a screwdriver. Set the rivets aside so that you can replace them later.

Rivet (1 of 4)
Exhaust fan

F IGURE Q

32

Removing the exhaust fan

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE EXHAUST FAN

1.

Position the fan against the side of the pan.

When correctly positioned, the airflow arrow on the side of the fan should point
toward the vent holes in the side of the pan, and the fan cable should reach its connector
on the motherboard.
2.

Align the four holes on the fan with the four holes in the side of the pan, and secure the
fan with the four rivets that you removed earlier (see Figure Q on page 32).

Hold the fan firmly against the side of the pan, and push each rivet all the way until it
snaps into locked position. Make sure that the exhaust fan is tightly secured to the pan.
3.

Connect the 3-pin fan connector into connector FAN3 on the motherboard.

4.

Reassemble the Fiery X3eTY2 and verify its functionality (see page 42).

Power supply
The power supply is fan-cooled and rated at 180 watts, with an automatic input voltage
selection circuit. The input voltage is 100-240VAC.
Do not open the power supply for service or troubleshooting purposes. Opening the
power supply voids the warranty.
This section includes the following topics:
To remove the power supply
To replace the power supply on page 35
TO

REMOVE THE POWER SUPPLY

1.

Access and open the Fiery X3eTY2, as described on page 8.

2.

Remove the 20-pin power cable from the motherboard.

3.

Remove the 4-pin power cable from the motherboard.

4.

Remove the power cable from the power connector on the HDD.

5.

Remove the black and white power wires that connect to the leads on the power switch.

33

Removing and replacing Fiery X3eTY2 components

6.

Remove the three screws that attach the power supply to the side of the pan.
Then remove the two screws that attach the power supply to the base of the pan
(see Figure R).

Set the screws aside so you can replace them later.

7.

Gently lift the power supply out of the pan.

Screw (1 of 5)

F IGURE R

34

Removing the power supply

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE POWER SUPPLY

1.

Place the power supply inside the pan (see Figure R on page 34).

Align the mounting holes in the power supply with the holes in the side and base of
the pan.
2.

Using the five screws that you removed earlier, secure the power supply to the side and
base of the pan.

3.

Connect the black and white power wires to the lower leads on the power switch,
as shown in Figure S.
Power switch leads

Connect black wire to

lower lead for OFF (O)

Connect white wire to

lower lead for ON (|)

ON

OFF

F IGURE S

Connecting to the power switch

35

Removing and replacing Fiery X3eTY2 components

4.

Connect the HDD power cable to the SATA power connector on the HDD:

Always connect power to the SATA power connector on the HDD. Do not use the
PATA (4-pin) power connector, if it is present on the HDD. Do not connect power to
both the SATA and PATA power connectors on the HDD. An incorrect power
connection results in system errors.
5.

Connect the 4-pin (2x2) power cable to its connector on the motherboard (see page 11).

6.

Connect the 20-pin power cable to its connector on the motherboard (see page 11).

7.

Make sure all power connectors are properly aligned and securely connected.

8.

Replace any tie wraps that you removed or cut while removing the power cables earlier.

For more information, see page 42.

9.

36

Reassemble the Fiery X3eTY2 and verify its functionality (see page 42).

Removing and replacing Fiery X3eTY2 components

Hard disk drive

The factory-installed HDD (hard disk drive) is formatted and loaded with system
software, network drivers, and printer fonts. The HDD is also used to store spooled
print jobs.
To replace the HDD, you must install the system software on the new HDD.
(Replacement drives are shipped without Fiery X3eTY2 system software installed.) You
need the following:
Appropriate system software
Latest version of user software (for networked computers that print to the
Fiery X3eTY2)
For more information, see Fiery X3eTY2 system software on page 50.
This section includes the following topics:
To remove the HDD on page 38
To replace the HDD on page 41
Proper handling
Handle the HDD with care:
Use proper ESD practices when grounding yourself and the Fiery X3eTY2.
Keep magnets and magnetic-sensitive objects away from the HDD.
Do not remove the screws on top of the HDD. Loosening these screws voids
the warranty.
Never drop, jar, or bump the HDD.
Handle the HDD by its sides and avoid touching the printed circuit board.
Allow the HDD to reach room temperature before installation.
HDD problems may be a result of the following:
Loose or faulty cable connection
Faulty HDD
Before you decide to replace the HDD, make sure that the cables are intact and
connected properly. Make sure that the connectors on the HDD and on the
motherboard are intact, aligned properly, and firmly connected to the HDD cable. If
pins are bent, gently straighten them with a pair of needlenose pliers.
To remove or replace the HDD, use the following procedures.

37

Removing and replacing Fiery X3eTY2 components

TO

REMOVE THE

1.

HDD

If you are replacing the HDD with a new HDD, allow the network administrator the
opportunity to print the Job Log and save any custom simulation and output profiles.
If possible, print the following:

Configuration pageLists any installed options and records the customers current
Setup configuration.
Font ListLists the fonts currently on the HDDs. Along with the fonts provided,
the customer may have installed additional fonts.
For information about how to print the Configuration page and Font List, see
Configuration and Setup on the User Documentation CD.

38

2.

Access and open the Fiery X3eTY2, as described on page 8.

3.

Remove the power cable from the HDD.

4.

Remove the data cable from the HDD by pulling the connector (not the cable) straight
out from the HDD.

5.

Locate the grounding wire for the HDD end of the data cable. Detach the grounding wire
from its grounding point in the chassis.

Removing and replacing Fiery X3eTY2 components

6.

Remove the four screws that secure the HDD assembly to the base of the pan
(see Figure T), and lift the HDD assembly out of the pan.

Set aside the screws so that you can replace them later.

Screw (1 of 4)

HDD assembly

F IGURE T

Removing the HDD assembly

39

Removing and replacing Fiery X3eTY2 components

7.

If you are replacing the HDD with a new HDD, remove the HDD from its bracket.

Remove the four screws that secure the HDD to the HDD bracket (see Figure U).
Remove the HDD bracket and set it aside so that you can replace it later.
Make sure to support the HDD as you remove the screws. Do not loosen or remove the
screws on the HDD covers. Loosening or removing these screws breaks the seal and voids
the HDD warranty.
Do not touch the drives with magnetic objects (such as magnetic screwdrivers), and avoid
placing magnet-sensitive items, such as credit cards and employee ID cards, near the
HDDs.
HDD bracket
Screw (1 of 4)

HDD

F IGURE U
8.

Removing/replacing the HDD bracket

Place the HDD in an antistatic bag.

Replacement HDDs are shipped without any system software pre-installed.

After installing a HDD, install the appropriate system software.

40

Removing and replacing Fiery X3eTY2 components

TO

REPLACE THE

1.

HDD

If you are installing a new HDD, unpack the drive. If you are not installing a new HDD,
go to step 4.

Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or
place objects sensitive to magnets near the HDD.
2.

Place the HDD bracket around the HDD, and align the two holes on either side of the HDD
with the holes in the bracket.

Position the HDD bracket on the HDD as shown in Figure U on page 40.
3.

Replace the four screws that attach the bracket to the HDD.

Make sure you use the same screws you removed earlier.
4.

Position the HDD assembly in the pan as shown in Figure T on page 39.

Align the four holes in the HDD bracket with the holes in the base of the pan. Make sure
that the connectors on the HDD are accessible.
5.

Using the four screws that you removed earlier, secure the HDD assembly to the pan.

6.

Connect the SATA data cable to the SATA data connector on the HDD. Make sure that the
other end of the cable is connected to SATA1 on the motherboard.

7.

Locate the grounding wire for the HDD end of the data cable, and connect the grounding
wire to a grounding point (such as a metal screw) in the chassis.

Make sure that the grounding wire for the motherboard end of the data cable is also
connected to a grounding point.
8.

Connect the SATA power cable connector to the SATA power connector on the HDD.

The cable connector is keyed to fit only one way.

Always connect power to the SATA power connector on the HDD. Do not use the PATA
(4-pin) power connector, if it is present on the HDD; and do not connect power to both
the SATA and PATA power connectors on the HDD. An incorrect power connection
results in system errors.
9.

Reassemble the Fiery X3eTY2 (see page 42).

10.

Connect the external cables you removed from the Fiery X3eTY2.

11.

If you replaced the HDD with a new HDD, install system software (see page 50).

12.

Verify Fiery X3eTY2 functionality (see page 42).

41

Restoring functionality after service

Restoring functionality after service

Complete your inspection and service by reinstalling and verifying the Fiery X3eTY2.
TO

REINSTALL AND VERIFY THE

1.

F IERY X3 E TY2

Reseat all boards, cables, connectors, and other parts loosened or removed during
service.

When routing cables in the Fiery X3eTY2, verify the following:

Covers are securely installed after
routing cables

Cables are not looped around internal

circuit boards, or components (such as
capacitors and resistors)

Cable routing does not interfere with

the operation of internal components

Cables do not lie on or against any internal

heating element

Cables do not interfere with removing

or replacing components

Cables do not interfere with opening or

closing Fiery X3eTY2 panels

Cables are not tangled

Cable slack is secured with a tie wrap

Improper connection of the internal power cables can damage the Fiery X3eTY2. See
Checking connections on page 10, which includes Figure G on page 11.
2.

Replace the cover on the Fiery X3eTY2 pan (see Figure F on page 9).

Make sure all cables are low and fully inside the pan before you replace the cover. Align
the mounting holes in the cover with the holes in the pan.
3.

42

Secure the cover to the Fiery X3eTY2 pan with the eight screws that you removed earlier.

Restoring functionality after service

4.

Mount the Fiery X3eTY2 on the back of the MFP.

Align the slotted holes on the Fiery X3eTY2 with the upper mounting screws attached to
the MFP (see Figure V). Carefully lower the Fiery X3eTY2 until the narrow ends of the
slotted holes engage the four mounting screws.

N OTE : The exact mounting

location of the Fiery X3eTY2
on the MFP may differ from
that shown in this figure.

Upper mounting screw

(1 of 2)

Slotted hole (1 of 2)

Lower mounting screw

(1 of 2)

F IGURE V

Mounting the Fiery X3eTY2 on the MFP

5.

Replace the two lower mounting screws that secure the bottom edge of the Fiery X3eTY2
to the MFP.

6.

Tighten all four mounting screws.

Make sure that the screws are fully tightened and that the Fiery X3eTY2 is firmly
attached to the MFP.

43

Restoring functionality after service

7.

Connect any external cables that you removed during inspection or service
(see Figure W).

Make sure that the following cables are properly connected:

Network cable
MFP interface cable
MFP Ethernet cable

USB-Type B port (not used)

USB-Type A ports

Serial port
(not used, may be covered)

Monitor port
(not used, may be covered)

Network connector (10/100/1000 BaseT)

MFP Ethernet connector (10/100 BaseT)

MFP interface connector

F IGURE W

44

External Fiery X3eTY2 connections

Restoring functionality after service

8.

If you installed a new HDD, install system software (see page 50).

A spare HDD is shipped without system software.

9.

Make sure both service switches are in normal position (away from the motherboard).

10.

Power on the MFP using the main power switch inside the front compartment, and then
the secondary power switch on the Control Panel. Then move the power switch on the
Fiery X3eTY2 to the ON (|) position.

Allow the MFP to start up and display ready status on the Control Panel.
11.

Before you leave the customer site, verify Fiery X3eTY2 operation as described in the
following flow diagram:
Power up and print test pages
(see page 46).

Connect the Fiery X3eTY2 to the

network and verify (see page 48).

Check the Setup options (see

Configuration and Setup on the User
Documentation CD).

F IGURE X

Steps to verify the Fiery X3eTY2

45

Restoring functionality after service

Printing Fiery X3eTY2 pages

The MFP touch panel allows you to print special pages that reside on the Fiery X3eTY2
HDD. These pages include the following:
Test Page: Verifies that the Fiery X3eTY2 is functional and connected properly to the
MFP. Print the Test Page before connecting the Fiery X3eTY2 to the network.
Configuration page: Lists all the settings in effect from the current Setup. After you
have finished running Setup, print a Configuration page to confirm your settings. If
the Fiery X3eTY2 is rebooting, allow the Fiery X3eTY2 to reboot and return to Idle
before printing a Configuration page.
Before you perform any service procedure, print the Configuration page (if possible) so
that you can return the settings to their former configurations, if necessary.
After the connection to the network is made, the network administrator can customize
Setup options according to the network and user environment. Using the
Configuration page as a guide can help speed up this process.
If desired, you can also print additional Fiery X3eTY2 pages.
TO

PRINT

F IERY X3 E TY2
1.

PAGES

Complete the steps listed below for your MFP model:

MX-7000/6200/5500

MX-4500/3500

Press the Copy tab on the MFP touch

panel.

Press the System Settings button on

the MFP.

Press the Fiery icon at the bottom of

the touch panel.

On the touch panel, press Admin

Password and then press Password.

Press Fiery Settings.

On the touch panel, use the keyboard

to enter the administrator password for
the MFP. Press OK and then press OK
again at the next screen.

The Fiery Settings screen appears.

This password is not the same as the

administrator password for the
Fiery X3eTY2.
At the System Settings screen, use the
arrows to scroll to Printer Settings and
press Printer Settings.
Press Fiery Settings.
The Fiery Settings screen appears.

46

Restoring functionality after service

2.

Make sure that the Fiery Settings screen reads Idle.

If Printing, Processing, or RIPping appears, the Fiery X3eTY2 is processing a job, and
you must wait until the system finishes and reaches Idle state.

Up button

Server Name
Idle

Menu button

##### MB
Info

Down button

x.x

Line selection
buttons

3.

Press the menu button to display the Functions menu.

4.

Use the down button to scroll to Print Pages. Use the line selection button to select
Print Pages.

5.

Select the desired page from the Print Pages menu.

The selected page is printed from the MFP.

6.

If you printed the Test Page, examine the page.

If the Test Page prints, you know that the Fiery X3eTY2 print engine is functional and
that the connection between the Fiery X3eTY2 and the MFP is working properly.
When you examine the Test Page, consider the following:
All patches should be visible, even though they may be very faint (in the 5% and 2%
range).
Each patch set should show uniform gradation from patch to patch as the tone lightens
from 100% to 0%.
Poor image quality may indicate a need to calibrate the system or service the MFP.
7.

To print other Fiery X3eTY2 pages, such as the Configuration page, return to the Print
Pages menu and select the page you want to print.

8.

Store or post the current Configuration page near the server in an accessible location for
quick reference.

Users can find practical information on this page, such as the current Setup
configuration.
You are now ready to connect the Fiery X3eTY2 to the network and have the network
administrator print a few test documents to verify the network connection.

47

Restoring functionality after service

Verifying connection to the network

The Fiery X3eTY2 motherboard has an external 10/100/1000BaseT Ethernet network
connector for a straight-through Ethernet cable connection to the customer network.
Depending on the network speed, the following categories of cables are supported:
For 10BaseT, Category 3 or higher
For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)
N OTE : If the MFP is 230V, use a shielded straight-through Ethernet cable.
N OTE : The network cable and the MFP Ethernet cable are both Ethernet cables.

However, the network connection uses a straight-through cable, and the MFP Ethernet
connection uses a crossover cable. These cable connections are not interchangeable. To
verify a given cable type, align the connectors on each end of the cable as shown in
Figure Y. On a straight-through cable, the wire arrangements are identical on both ends;
on a crossover cable, the wire arrangements are different.
Align cable connectors side by
side and examine wires
Straight-through cable:
wire arrangements are
identical on both connectors

Crossover cable:
wire arrangements are different

F IGURE Y

48

Straight-through and crossover Ethernet cables

Restoring functionality after service

TO

CONNECT THE

F IERY X3 E TY2

TO THE NETWORK

1.

Shut down and power off the Fiery X3eTY2, as described on page 6.

2.

Connect the network cable to the Ethernet network at the customer site.

3.

Connect the other end of the cable to the network connector on Fiery X3eTY2
(see Figure W on page 44).

4.

Ask the network administrator whether DHCP is enabled for the network.

If DHCP is enabled, the Fiery X3eTY2 is automatically configured for use over the
network.
If DHCP is not enabled, allow the network administrator to perform Network Setup on
the Fiery X3eTY2. For information about Network Setup, see the Configuration and
Setup user document that accompanies the Fiery X3eTY2.
5.

Allow the network administrator to verify the Fiery X3eTY2 network connection by
downloading a print job from a remote workstation.

49

Fiery X3eTY2 system software

Fiery X3eTY2 system software

The Fiery X3eTY2 system software is installed on the HDD at the factory. You must
install system software if a more recent version is required, you replace the HDD, or you
discover problems with the current system. To upgrade to a newer version of system
software, use one of the following methods:
Install complete system software over the network port (see page 51)
Install complete system software using a USB flash drive (see page 57)

System software installation reminders

When installing system software, remember the following:
FontsInstalling system software deletes all fonts that the customer has installed
on the Fiery X3eTY2. Only resident fonts are restored during system software
installation. You can use the Downloader utility to reinstall additional fonts.
To determine which additional fonts were downloaded to the Fiery X3eTY2, print the
Fonts List before you format the HDD and again after you complete the system
software installation. Reinstall any fonts not listed after installation. For information
about how to print the Fonts List, see Printing Fiery X3eTY2 pages on page 46.
LanguageInstalling system software screens are always displayed in English, even if
the MFP is configured for another language.
CompatibilityInstall the latest user software onto all computers that print to the
Fiery X3eTY2. Using incompatible versions of the system and user software may result
in system problems.
ConfigurationPrint a Configuration page before installing any software when
upgrading or reinstalling the system software (for instructions, see page 46). The Setup
configurations are lost when you install system software.

50

Fiery X3eTY2 system software

Installing system software over the network port

The System Software CDs contain the system software and the system software installer.
To install system software using the network port on the Fiery X3eTY2, you need:
A crossover Ethernet cable (4-pair/8-wire, short-length)
The MFP Ethernet cable is a crossover Ethernet cable, and may be used for system
software installation.
A Windows XP/2000 computer with:
A CD-ROM drive, built in or attached
Support for 100BaseTX or 1000BaseT
TO

INSTALL SYSTEM SOFTWARE OVER THE NETWORK PORT

N OTE : Before beginning system software installation, disable all Internet firewalls and

anti-virus software on the Windows XP/2000 computer.

1.

Shut down and power off the Fiery X3eTY2 and MFP (see page 6).

2.

Remove all external cables from the Fiery X3eTY2, except for the power cable.

Leave the power cable connected to the Fiery X3eTY2.

51

Fiery X3eTY2 system software

3.

Connect the Ethernet crossover cable to the Fiery X3eTY2 network port and to a
Windows XP/2000 computer (see Figure Z)
N OTE : The MFP Ethernet cable is an Ethernet crossover cable. To use the cable in this

step, disconnect the cable from the Fiery X3eTY2 and the MFP. For information about
how to identify a crossover cable, see Figure Y on page 48.

Ethernet crossover cable

Network connector

Windows 2000/XP computer

F IGURE Z

Creating an isolated Ethernet network using a crossover cable

4.

Power on the computer and insert System Software CD 1 into the computer CD-ROM drive.

5.

If the installer does not start automatically, navigate to the CD-ROM drive and
double-click the drive icon.

6.

At the Welcome screen, click Next.

7.

Read the Software License Agreement. Select I Agree to continue the installation
process, and then click Next.

8.

At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to
the Confirmation screen.
N OTE : Ignore the text and graphics on this Confirmation screen. The graphics on this

screen may not accurately depict Fiery X3eTY2 hardware.

52

Fiery X3eTY2 system software

9.

Flip the Fiery X3eTY2 service switches to the service mode position (to the ON
position).

See Figure AA below. If needed, remove the cover plate to access the service switches.

Flip the service switches

from normal (OFF) position...
LED display
Service switches

...to service mode (ON) position:

Power switch

F IGURE AA Fiery X3eTY2 power and service switches

After you install system software, return the service switches to the normal (OFF)
position (away from ON).
10.

Power on the Fiery X3eTY2 by moving its dedicated power switch to On (|) position.

Wait approximately 10 seconds for the Fiery X3eTY2 to start up and show FF on the
LED display.
11.

Click Next on the computer screen.

12.

At the Installation screen, click Next to commence installation. Wait while the files
are copied and installed.
N OTE : Progress is slow at first. For most computers, expect to wait approximately
20 minutes.

If prompted, select your network adapter and click OK.

If you click Cancel, you must power off the Fiery X3eTY2 using its dedicated power
switch, click Next on the computer screen (ignoring the text and graphics on this screen),
click Finish, and then repeat this procedure starting from step 5. If the installation
terminates abnormally, reboot the computer as well.

53

Fiery X3eTY2 system software

13.

At the computer message Please insert DISK 2, remove System Software CD 1 from the
computer CD-ROM drive. Insert System Software CD 2, and click OK on the computer
screen.

Wait while files from System Software CD 2 are copied to the Fiery X3eTY2.
14.

At the computer message Please insert DISK 3, remove System Software CD 2 from the
computer CD-ROM drive. Insert System Software CD 3, and click OK on the computer
screen.

After all the system software files are copied to the Fiery X3eTY2, a computer screen
appears prompting you to restore the Fiery X3eTY2 connections and switches.
N OTE : Ignore the text and graphics on this screen. The graphics on this screen may not

accurately depict Fiery X3eTY2 hardware.

15.

Power off the Fiery X3eTY2 using its dedicated power switch.

16.

Flip the service switches down to normal position (away from ON).

17.

Disconnect the crossover cable from the network port and the Windows XP/2000
computer.

18.

Reconnect all cables between the Fiery X3eTY2 and the MFP (see Figure W on page 44).

If you used the MFP Ethernet cable in this procedure, reattach the cable to the MFP and
to the MFP Ethernet port on the Fiery X3eTY2.
19.

Click Next on the computer screen.

20.

Click Finish when the message is displayed that the installation is successful.
Remove System Software CD 2 from the computer.

21.

Power on the MFP using the main power switch inside the front compartment, and then
the secondary power switch on the Control Panel. Move the power switch on the
Fiery X3eTY2 to the ON (|) position.

Allow the MFP to start up.

22.

54

When the Initializing print controller. Please wait message appears on the MFP touch
panel, press OK.

Fiery X3eTY2 system software

23.

Complete the steps listed below for your MFP model:

MX-7000/6200/5500

MX-4500/3500

Press the Copy tab on the MFP touch

panel.

Press the System Settings button on

the MFP.

Press the Fiery icon at the bottom of

the touch panel.

On the touch panel, press Admin

Password and then press Password.

Wait for the Fiery Settings button to

become available; then press Fiery
Settings.

On the touch panel, use the keyboard

to enter the administrator password for
the MFP. Press OK and then press OK
again at the next screen.

Wait for the Select Language screen to

appear.
The Select Language screen appears.

This password is not the same as the

administrator password for the
Fiery X3eTY2.
At the System Settings screen, use the
arrows to scroll to Printer Settings and
press Printer Settings.
The Select Language screen appears.

24.

Use the arrows on the left to display the customers desired language, and press the
selection key on the right that corresponds to OK.

25.

If the Select Market Region screen appears, scroll to the name of the region for the
Fiery X3eTY2 and press OK.
N OTE : This screen appears only if English was selected from the language selection screen.

After you select the language and market region, a screen appears prompting you to enter
the administrator password for the Fiery X3eTY2. You may need to wait up to 5 minutes
before the password prompt appears.

55

Fiery X3eTY2 system software

26.

Use the keyboard to enter Fiery.1 as the password, and then press OK. If an additional
screen appears, press OK again.

This is the default administrator password for the Fiery X3eTY2.

N OTE : The password is case-sensitive. Enter Fiery.1 exactly as shown.
27.

At the Setup screen, reenter the customers settings from the Configuration page that
you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. If it is more
appropriate for the network administrator to enter the settings, then bypass the settings
not included on the Configuration page. For more information, see Configuration and
Setup.
28.

After all setup options are configured, select Exit Setup from the Setup screen.

The Fiery X3eTY2 reboots with the updated system software and setup options.
29.

Allow the Fiery X3eTY2 to reach Idle.

30.

If you have been given any patches (system update files) for this version of system
software, install them now.

For more information, see the instructions provided with each patch.

56

Fiery X3eTY2 system software

Installing system software using a USB flash drive

To install system software using a USB flash drive attached to the Fiery X3eTY2, you
need the following items:
USB 2.0 flash drive [not provided] with 2 Gigabyte capacity (minimum), a data
transfer LED, and write-protection switched off (if it has a write-protection feature)
Not all USB 2.0 flash drives have been validated for use with the Fiery X3eTY2. If the
one you are using does not work, try another brand.
Any computer [not provided] with:
Intel x86-compatible microprocessor
CD-ROM drive, built in or attached
Support for USB 2.0
(USB 1.1 may work but may be very slow)
CD-ROM drive, built in or attached
(The USB Flash Tool CD accepts only PS/2 keyboard input. The user interface
does not accept mouse input.)
256MB of available memory
PS/2 keyboard (mouse input is not accepted by the software on the USB Flash
Tool CD)
System Software CD 1
System Software CD 2
System Software CD 3
USB Flash Tool CD
To install system software using a USB 2.0 flash drive, you must use a flash drive that has
been prepared already. The procedures in this section are:
To prepare a USB flash drive
To install system software using a prepared USB flash drive

57

Fiery X3eTY2 system software

TO

PREPARE A

USB

FLASH DRIVE

N OTE : Make sure the boot priority on your computer is set to boot first from the

CD-ROM drive.
To find out how to access/change the computers BIOS configuration, see the
documentation that accompanies your computer. Typically, pressing a key during power
up (such as F2 or DEL or F8) accesses the BIOS configuration screen.
1.

Power on the computer and as soon as the CD-ROM drive LED goes out, load the USB
Flash Tool CD into the computers CD-ROM drive.

If you load the CD too late, then the computer boots as usual. In that case, restart the
computer so that the computer boots from the CD.
2.

Allow the computer to boot from the CD (several minutes, depending on your computer).
N OTE : If the computer fails to display the Flash Drive Setup screen within 30 minutes,
verify that the computer boot priority is set to boot first from the CD-ROM drive and
that no devices are connected to the USB-A ports. If it still fails, your computer may not
be compatible with the boot program on the USB Flash Tool CD. Try another computer.

3.

Follow the USB Flash Tool screen prompts. To respond to a prompt, use only the
keyboard. Do not use the mouse.

Troubleshooting tips:
The USB Flash Tool CD may not work properly on some PCs. In such cases, the Flash
Drive Setup will complete, but the flash drive will fail to load system software on the
Fiery X3eTY2. If this happens, use a different PC in conjunction with the USB Flash
Tool CD to prepare the flash drive.
If the LED on the USB flash drive fails to light when you connect the flash drive to the
PC, do the following: power off the PC; remove and reinsert USB flash drive into the
PC; and verify that its LED turns on when the PC is turned on.
If an error message appears stating that there is not enough space available on the USB
flash drive, your flash drive capacity is insufficient. Obtain a flash drive that has the
proper capacity (specified on page 57), and repeat the preparation process.

58

Fiery X3eTY2 system software

Screen prompt
1. Please plug in a USB flash drive, and
insert a valid product CD, and press OK.

What you need to do:

The CD-ROM drive door may open and
close automatically during this procedure. If
it does not, manually open and close the
drive door when removing/inserting a CD.
Connect a USB flash drive to a USB-A
port on the PC.
Remove the USB Flash Tool CD.
Insert System Software CD 1 and press
Enter, then wait.
If the same screen prompt reappears,
just wait or press Enter again.

2. Creating filesystem.
Please wait...

Wait for the next prompt.

3. Total Number of CD: x

Continue with flash drive setup?
Yes No

Select Yes.

4. Flash programming in progress...

Please wait...

Wait for the next prompt.

5. Copying [filename]...
[Progress bar indicates %]

Wait as files are copied from CD 1 to

the USB flash drive. Wait for the
progress bar to reach 100% and the
next prompt to appear.

The flash drive is formatted in

preparation for the copying of files
from the System Software CDs.

The wait usually takes 5-10 minutes,

but may take considerably longer
depending on your PC.
6. Please insert CD 2.
OK

Remove CD 1, insert CD 2, and press

Enter.
Then if the same screen reappears,
ignore it. It will disappear in
approximately 10 seconds. When the
progress bar reaches 100% the next
prompt appears.

7. Please insert CD 3.
OK

Remove CD 2, insert CD 3, and press

Enter.
Then if the same screen reappears,
ignore it. It will disappear in
approximately 10 seconds.
When the progress bar reaches 100%;
the flash drive LED stops flashing and
eventually goes out; and the next
prompt appears.

8. Unmounting flash drive...

Please wait...

Wait for the next prompt.

59

Fiery X3eTY2 system software

Screen prompt

What you need to do:

9. USB flash device is ready for

installation. The device can be safely
removed.
OK

Disconnect the flash drive from the

USB-A port. Press Enter.

10. Do you want to program more USB flash

drives?
Yes No

Select No unless you are preparing

more than one USB flash drive.

11. System will re-start.

Yes No

Select Yes.

12. Processing complete. Please remove CD.

Rebooting...

Remove System Software CD 3.

The following prompt appears at the end of

a list of status messages:

4.

13. Please remove CD, close cdrom drive

and hit return.

If you have not removed the CD yet,

remove it now. Manually close the
CD-ROM drive and press Enter.

14. Shutdown complete

Allow the PC to boot to Windows.

Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name and (2) the system software
version number that you find printed on the system software CD label. The USB flash
drive is now prepared and you can use it to install system software on the Fiery X3eTY2.

60

Fiery X3eTY2 system software

TO

INSTALL SYSTEM SOFTWARE USING A PREPARED

USB

FLASH DRIVE

1.

If your USB flash drive is not yet prepared, complete the procedure beginning on
page 58.

2.

Shut down and power off the Fiery X3eTY2 and MFP (see page 6).

3.

Disconnect all cables from the Fiery X3eTY2 connector panel, except for the power cable.

Leave the power cable connected to the Fiery X3eTY2.

4.

Make sure the service switches are in the normal (OFF) position (both switches are away
from ON).

See Figure AB. If needed, remove the cover plate to access the service switches.

Verify that service switches are in normal (OFF) position...

LED display
Service switches
...not in service mode (ON) position.
Power switch

F IGURE AB Service switches on the Fiery X3eTY2

5.

Attach the prepared USB flash drive to one of the USB-Type A connectors on the
Fiery X3eTY2 (see Figure W on page 44).

For convenience, you can attach the USB extension cable (provided) to the
Fiery X3eTY2 and then attach the USB flash drive to the other end of the cable.
N OTE : If dust covers are attached to the USB-Type A connectors, remove one dust cover

using needlenose pliers.

61

Fiery X3eTY2 system software

6.

Power on the Fiery X3eTY2 using its dedicated power switch.

7.

Wait several minutes while the files are transferred (usually between 6 and 20 minutes,
depending on the size of the system software).

The LED on the flash drive shows sporadic activity. The LED display on the
Fiery X3eTY2 shows sporadic activity at first; then it increments from 00, increasing one
number every 30 seconds until done.
The Fiery X3eTY2 automatically powers off when the installation is done.
8.

Move the Fiery X3eTY2 power switch to OFF (0) position.

9.

Wait at least 30 seconds, and then remove the USB flash drive from the Fiery X3eTY2.

10.

Reconnect the cables between the Fiery X3eTY2 and the MFP (see Figure W on page 44).

11.

Power on the MFP using the main power switch inside the front compartment, and then
the secondary power switch on the Control Panel. Then power on the Fiery X3eTY2 using
its dedicated power switch.

Allow the MFP to start up.

12.

When the Initializing print controller. Please wait message appears on the MFP touch
panel, press OK.

13.

Complete the steps listed below for your MFP model:

MX-7000/6200/5500

MX-4500/3500

Press the Copy tab on the MFP touch

panel.

Press the System Settings button on

the MFP.

Press the Fiery icon at the bottom of

the touch panel.

On the touch panel, press Admin

Password and then press Password.

Wait for the Fiery Settings button to

become available; then press Fiery
Settings.

On the touch panel, use the keyboard

to enter the administrator password for
the MFP. Press OK and then press OK
again at the next screen.

Wait for the Select Language screen to

appear.
The Select Language screen appears.

This password is not the same as the

administrator password for the
Fiery X3eTY2.
At the System Settings screen, use the
arrows to scroll to Printer Settings and
press Printer Settings.
The Select Language screen appears.

62

Fiery X3eTY2 system software

14.

Use the arrows on the left to display the customers desired language, and then press the
selection key on the right that corresponds to OK.

15.

If the Select Market Region screen appears, scroll to the name of the region for the
Fiery X3eTY2 and select OK.
N OTE : This screen appears only if English was selected from the language selection screen.

After you select the language and market region, a screen appears prompting you to enter
the administrator password for the Fiery X3eTY2.
16.

Use the keyboard to enter Fiery.1 as the password, and press OK. If an additional
screen appears, press OK again.

This is the default administrator password for the Fiery X3eTY2.

N OTE : The password is case-sensitive. Enter Fiery.1 exactly as shown.
17.

At the Setup screen, reenter the customers settings from the Configuration page that
you printed earlier.

Enter settings for Server, Network, and Printer Setup, in that order. If it is more
appropriate for the network administrator to enter the settings, then bypass the settings
not included on the Configuration page. For more information, see Configuration and
Setup.
18.

After all setup options are configured, select Exit Setup from the Setup screen.

The Fiery X3eTY2 reboots with the updated system software and setup options.
19.

Allow the Fiery X3eTY2 to reach Idle.

20.

If you have been given any patches (system update files) for this version of system
software, install them now.

For more information, see the instructions provided with each patch.

63

Specifications

Specifications
Hardware features
Intel Celeron 2.0GHz CPU
256MB memory
Hard disk drive (HDD)
Battery3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)
180W power supply with 100-240VAC input voltage
Independent power switch

Networking and connectivity

The Fiery X3eTY2 has the following networking features:
Supports AppleTalk, TCP/IP, and IPX protocols simultaneously
RJ-45 port for straight-through Ethernet (10BaseT/100BaseTX/1000BaseT) network
connection

User software
A complete description of Fiery X3eTY2 user software is provided in the Welcome user
document. You must install the latest user software onto all computers that print to the
Fiery X3eTY2. Using incompatible versions of the system and user software may result in
system problems.

Safety and emissions compliance

The Fiery X3eTY2 is certified to meet or surpass the following standards:
Safety approvals

EMC approvals

UL 60950-1:2003 (TV/CU Mark)

FCC Class B

CAN/CSA 22.2 #60950-1-03

VCCI Class B

EN 60950-1 (TV/GS Mark)

EN55022 Class B

CB scheme IEC 60950-1:2001

EN55024
AS/NZS CISPR 22 Class B
AS/NZS 4252.1

64

The troubleshooting process

The troubleshooting process

The following sections do not attempt to provide troubleshooting information
for attached Windows computers, the MFP, or extensive networks. Refer problems
in these areas to the appropriate service departments and site administrators.
When performing the service procedures described in this chapter, follow the precautions
listed on page 3.
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. Where problems occur on page 66 gives an
overview of the Fiery X3eTY2 components and indicates areas most likely to require
troubleshooting.
Try a phone check before you go to the customer site.
Before you go to the customer site on page 67 suggests areas to check before making
a service call to the customer site. With a phone call, you can find out if the problem is
a simple operating failure or a failure caused by a network or configuration change. Ask
the customer to check for loose cables on the back of the MFP and loose connections
at a power strip or outlet.
Check for obvious causes of problems.
Check network connections.
Preliminary on-site checkout on page 68 takes you through the initial visual checks
you should make when you arrive at the customer site.
The Network section in Table B provides guidelines for checking the network
connections between the MFP and the computers to which it is connected. There is
also information about several printing problems.

65

The troubleshooting process

Where problems occur

The Fiery X3eTY2 is a built-in print server for the MFP, and it is generally part of a
configuration like the one shown in Figure AC. Problems may occur in one of the
following areas:
The Fiery X3eTY2 or the MFP
The interface between the Fiery X3eTY2 and the MFP
The interface between the Fiery X3eTY2 and computers that print to it
External devices

Fiery X3eTY2

MFP

Motherboard

Networked
computers

Network
interface

DX
RIPChip

Flash

Computer for
system software
installation

Memory &
Interpreter

USB flash drive

for system
software
installation

Type A USB
2.0 interface
RTC/
I/O controller
hub

HDD

Battery

CPU

MFP
interface

MFP

MFP Ethernet
interface

Super I/O
controller
+3.3VDC, +5VDC, +5VSB, 12VDC

Service
board
Power
supply
PCI Bus

F IGURE AC Fiery X3eTY2 functional diagram

66

Before you go to the customer site

Before you go to the customer site

Before you make a service call to a customer site, call the customer and verify the
following items:
1.

Does the MFP work?

If the MFP works, but the user cannot print the Fiery X3eTY2 Test Page, a service call is
probably required.
2.

Is the failure caused by a simple operating problem?

Is there a printing problem?

Does the Fiery X3eTY2 Test Page fail to print?
Does the Fiery X3eTY2 fail to respond to a print command?
Does printing seem to take a long time?
Is print quality poor?
Does the Fiery X3eTY2 fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to the troubleshooting
sections in Configuration and Setup on the User Documentation CD, or in Command
WorkStation Help.
If the customer has followed the suggested corrective actions and has failed to solve
the problem, be prepared to make a service call. Keep a log of the failures the customer
has observed.
3.

Has the customer made any network changes?

If network changes have occurred, request that the customers site administrator verify
the Fiery X3eTY2 network requirements.
4.

Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more
successful using different print settings.
5.

Does the LED display on the Fiery X3eTY2 connector panel hang on a particular
diagnostic code?

The diagnostic code may indicate the need to replace one or more Fiery X3eTY2
components. For more information, see Error codes and conditions on page 72.
If your phone call fails to clear up the problem, proceed to the next phase, the
preliminary on-site checkout.

67

Preliminary on-site checkout

Preliminary on-site checkout

Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.
The most common causes of hardware problems are faulty or loose connections.
Before you decide to replace any parts of the Fiery X3eTY2, verify all cables and
connections. If you conclude that all external connections are in place, check the internal
connections. If all internal connections appear to be in place, inspect individual hardware
components in the system.

Checking external connections

Before removing the Fiery X3eTY2 from the MFP to check internal components, first
eliminate the most obvious sources of problems. Make sure that:
All external interface cables to the Fiery X3eTY2 are plugged into the proper
connectors on the outside of the Fiery X3eTY2 (see Figure W on page 44).
The Fiery X3eTY2 power cable is plugged into the wall power outlet.
The Fiery X3eTY2 power switch is in the On (|) position.
The service switches are in the normal position (away from ON).
At least one LED on the network connector is on.
If all the connectors are properly in place and the power is on, proceed to the next stage
of troubleshooting.

Checking internal connections

The most common causes of problems are faulty and loose connections. Before you
conclude that any internal component has failed, remove, inspect, and reseat all
appropriate connections, and then verify that the problem still occurs.
For details on how to check internal connections, see page 10.

68

Preliminary on-site checkout

Inspecting the system

If checking external and internal connections does not fix the problem, consider
inspecting the system component by component (see Table A) and verifying that each
hardware component is properly installed and configured before you decide to replace
costly components.
If a component in the system you are servicing does not meet a condition listed in
Table A, and it is not clear how to fix the problem (for example, if the system hangs
before reaching Idle), locate the behavior in Table B on page 73 to see the suggested
action(s) for solving the problem.
T ABLE A

Verifying the system

Conditions to verify

All replaceable parts are:

Part and additional page references

Fiery X3eTY2 pan, page 8

Present
Properly aligned
Installed securely
Installed on the appropriate site
The correct part for the system
Not visibly damaged
Pan and contents have not been tampered with
(no unauthorized additions or changes have been made)
Pan does not contain any foreign objects
Motherboard, including components and traces, appears
undamaged and no foreign objects are evident

Motherboard, page 19

CPU is present, well-seated in its motherboard connector,

and appears undamaged
CPU cooling unit is well-aligned and firmly attached
Exhaust fan (including fan cable) is well-positioned (with correct
airflow direction), installed in the correct connector, and appears
undamaged
Battery is installed

Each DIMM is well-seated and installed in the correct slot

DIMM, page 16

DIMM connectors are not oxidized (reseating removes oxidation)

69

Preliminary on-site checkout

T ABLE A

Verifying the system

Conditions to verify

Part and additional page references

Interface board is:

Interface board, page 13

Present
Equipped with a security chip (chip is securely installed
in socket U2 on the board)
Installed in the slot PCI1 on the motherboard
Well-seated
Not visibly damaged

CPU is:
Present

CPU and CPU cooling assembly,

page 24 and page 29

Well-seated in the motherboard socket

Not visibly damaged
CPU cooling assembly is:
Well-positioned (fan cable is able to reach fan
connector on motherboard)
Firmly attached
Fan is:
Properly positioned (with correct airflow direction)
Installed in the correct fan cable connector on
the motherboard
Not visibly damaged (fan, fan cable, cable connector,
and motherboard connector)

70

Exhaust fan, page 32

Preliminary on-site checkout

T ABLE A

Verifying the system

Conditions to verify

Part and additional page references

Power supply is:

Power supply, page 33

Present
Correctly installed
Not visibly damaged
Cable connectors are:
Firmly connected
Not visibly damaged
Installed in the correct devices and the correct leads on the power
switch
HDD is:

HDD, page 37

Present
Correctly installed
Not visibly damaged
HDD data cable is:
Present
Firmly connected in the motherboards SATA1 connector
Firmly connected to the HDD
Not visibly damaged
HDD power cable is:
Present
SATA type. For more information, see page 41.
Firmly connected to the power connector on the HDD
Not visibly damaged

71

Error codes and conditions

Error codes and conditions

To learn possible causes and solutions for a specific LED diagnostic code or error
condition, find the symptom in Table B and perform the appropriate suggested actions
in the order listed. If the problem persists after you perform a suggested action, proceed
to the action described in the next numbered step. For example, in the steps:
1.

Check and reseat the MFP interface cable between the Fiery X3eTY2 and the MFP.

2.

Replace the MFP interface cable.

First perform the action in step 1. If the problem persists, proceed to the action described
in step 2.
For detailed information about performing a suggested action, see the corresponding
service section in this guide.
If replacing a specified component does not correct the problem, install the old
component back in the Fiery X3eTY2.

72

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions

Symptom

Possible cause

Suggested action

LED diagnostic codes (on Fiery X3eTY2 LED display)

Any of the following:
CF
C0
C5
01
03
05
0E
10
12
14
16
1B
1D
24
26
27
29
2B
2D
35
37
39
3C
3E
40
43
53
57
59
5D
60
67
6B
6D
77
7F
82
83
84
85
89
8D
94
96

Faulty motherboard

1. Power off/on the MFP.

2. Recheck all cables and connections.
3. Clear the CMOS and power-up settings (see page 89).
4. Replace the motherboard.

73

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

LED diagnostic codes (continued)

Any of the following:
C1
C3
49
52

One of the following:

Faulty DIMM(s)
Faulty motherboard

1. Power off/on the MFP.

2. Check the DIMM(s) and reseat them to remove any
oxidation on the connectors.
3. If you have two DIMMs installed, determine if a DIMM
is at fault:

Remove the DIMM currently installed in socket

DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Clear the CMOS and power-up settings (see page 89).
5. Replace the motherboard.

Any of the following:

18
4E
69

One of the following:

1. Power off/on the MFP.

Faulty CPU

2. Replace the CPU.

Motherboard is faulty

3. Clear the CMOS and power-up settings (see page 89).

4. Replace the motherboard.

23

One of the following:

Motherboard battery is faulty
or dead

1. Replace the battery.

2. Clear the CMOS and power-up settings (see page 89).
3. Replace the motherboard.

Motherboard is faulty

Any of the following:

25
8B
8F

74

One of the following:

Interface board is improperly seated
in PCI slot

1. Power off/on the MFP.

2. Reseat the interface board.
3. Replace the interface board.

Interface board is faulty

4. Clear the CMOS and power-up settings (see page 89).

Motherboard is faulty

5. Replace the motherboard.

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

LED diagnostic codes (continued)

FF

See entries under Startup.

Any of the following:

75
93

One of the following:

1. Power off/on the MFP.

HDD is faulty

2. Reseat the power and data cables to the HDD.

Motherboard is faulty

3. Replace the HDD cables.

4. Replace the HDD.
5. Clear the CMOS and power-up settings (see page 89).
6. Replace the motherboard.

00

Indicates that the Fiery X3eTY2 is in normal operational mode. No troubleshooting action is required.

Any other code not

listed in this table

Motherboard is faulty

1. Power off/on the MFP.

2. Clear the CMOS and power-up settings (see page 89).
3. If the problem persists, replace the motherboard.

75

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Startup
Fiery X3eTY2 starts up,
but LED display hangs
on FF

One of the following:

Service switches are set to
Service mode
Improper service board cable
connection

1. Make sure that the Fiery X3eTY2 service switches are set
to Normal mode (away from ON).
2. Make sure that the service board cable is properly
connected to the service board, as described on page 23.
3. Power off/on the MFP.

System software is corrupt

4. Reinstall system software.

HDD cable connections are faulty

5. Reseat the power and data cables to the HDD. Make sure
that the data cable is connected to the proper connector
on the motherboard.

HDD is faulty
Missing or faulty DIMM(s), or
faulty DIMM connections
Service board and/or motherboard is
faulty
CPU missing or faulty

6. Replace the HDD data cable.

7. Replace the HDD.
8. Check the DIMM(s) and reseat them to remove any
oxidation on the connectors.
9. If you have two DIMMs installed, determine if a DIMM
is at fault:

Remove the DIMM currently installed in socket

DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
10. Clear the CMOS and power-up settings (see page 89).
11. Replace the motherboard, service board, and service board
cable.
12. Replace the CPU.

76

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Startup (continued)
Fiery X3eTY2 starts up
until FF appears on the
LED display, then shuts
down

One of the following:

MFP is powered off
Fiery X3eTY2 is powered off
Faulty connection between
the Fiery X3eTY2 and the MFP
Faulty power supply
Faulty motherboard
Faulty CPU
Faulty interface board

1. Make sure both the MFP power switch and the

Fiery X3eTY2 power switch are in ON position.
2. Check and reseat the MFP interface cable between the
Fiery X3eTY2 and the MFP.
3. Replace the MFP interface cable.
4. Listen for the power supply fan and feel for air near the
Fiery X3eTY2 power switch where the power supply is
located.

If you do not feel air from the power supply fan, you may
have a faulty power supply which you must replace.
5. Clear the CMOS and power-up settings (see page 89).
6. Replace the motherboard.
7. Replace the CPU.
8. Replace the interface board.

77

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

System problems
Clock is slow; time listed
on Configuration page is
earlier or later than the
actual time

One of the following:

Missing or dead battery
on the motherboard
Faulty motherboard

1. Replace the battery on the motherboard and then update

the time in Fiery X3eTY2 Setup.

For information about Fiery X3eTY2 Setup, see

Configuration and Setup on the User Documentation CD.
2. Clear the CMOS and power-up settings (see page 89).
3. Replace the motherboard.

System performs slowly

or hangs periodically

One of the following:

Missing or faulty DIMM(s),
DIMM installed in wrong slot,
or faulty DIMM connections
Faulty HDD
Overheated or faulty CPU
Faulty motherboard

1. Check that each DIMM is installed in the correct slot

(see page 17).
2. Check for missing DIMMs and reseat the DIMMs to
remove any oxidation on the connectors.
3. If two DIMMs are installed, determine if a DIMM is
at fault:

Remove the DIMM currently installed in socket

DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Reseat the power and data cables to the HDD.
5. Replace the HDD data cable.
6. Replace the HDD.
7. Make sure that CPU on the motherboard is present and
firmly seated and that the fan cable is connected.
8. Replace the CPU.
9. Clear the CMOS and power-up settings (see page 89).
10. Replace the motherboard.

Chassis fan is noisy,

or is not producing air

78

Fan is faulty

Replace the chassis fan.

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

System software installation

USB flash drive method:

Fiery X3eTY2 remains on

for 30 minutes (or longer)
after beginning
installation

One of the following:

Fiery X3eTY2 is still connected to
the MFP, and the MFP is powered
on
Service switches are set to
Service mode
Faulty HDD
Faulty motherboard
Faulty USB flash drive

1. Make sure that the MFP is powered off and that all cables
between the Fiery X3eTY2 and the MFP are disconnected.
2. Make sure that the Fiery X3eTY2 service switches are set
to Normal mode (away from ON).

If the service switches are in Service mode (toward

ON), power off the Fiery X3eTY2, set the switches to
Normal mode, power on, and allow the installation to
resume.
3. Check the LED on the USB flash drive.

If the LED is not blinking (remains off or solid), the flash

drive may be improperly seated. Power off the
Fiery X3eTY2 and reseat the flash drive; then power on
and allow the installation to resume.
4. Reseat the power and data cables to the HDD.
5. Replace the HDD data cable.
6. Replace the HDD.
7. Clear the CMOS and power-up settings (see page 89).
8. Replace the motherboard.
9. Replace the CPU.
10. Retry the installation using a different USB flash drive.

USB flash drive method:

During installation, the

LED on the flash drive
remains off or solid (not
blinking)

One of the following:

Faulty or improperly seated USB
flash drive

1. Power off the Fiery X3eTY2 and reseat the flash drive; then
power on and allow the installation to resume.
2. Retry the installation using a different USB flash drive.

Faulty motherboard

3. Clear the CMOS and power-up settings (see page 89).

Faulty HDD

4. Replace the motherboard.

5. Reseat the power and data cables to the HDD.
6. Replace the HDD data cable.
7. Replace the HDD.

79

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

System software installation (continued)

Network port method:

Installation stalls for

5 minutes (or longer)
while downloading
file 1 of x

One of the following:

Service switches are set to
Normal mode
Wrong or faulty Ethernet cable
Faulty motherboard

1. Make sure that the Fiery X3eTY2 service switches are set
to Service mode (toward ON).

If the service switches are in Normal mode (away from

ON), click Cancel on the installer screen. Power off the
Fiery X3eTY2, set the service switches to Service mode,
and click Finish on the installer screen. Then retry the
installation.
2. Make sure you are using a crossover Ethernet cable.

The MFP Ethernet cable is a crossover type, and may be

used for the installation. For information about how to
identify a crossover cable, see Figure Y on page 48.
If the cable appears damaged, replace it.
3. Clear the CMOS and power-up settings (see page 89).
4. Replace the motherboard.

Network port method:

Installation stalls for

20 minutes (or longer)
while downloading
any file higher than file 1.

One of the following:

1. Reseat the power and data cables to the HDD.

Faulty HDD

2. Replace the HDD data cable.

Faulty motherboard

3. Replace the HDD.

4. Clear the CMOS and power-up settings (see page 89).
5. Replace the motherboard.

80

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Network
If you suspect a network problem, consider the following:
If the Fiery X3eTY2 does not appear in the list of printers on the network, there may be another device on the network with the
same Ethernet hardware address.
There may be conflicting network settings in Setup and on the customers workstation.
Inappropriate Setup options may cause printing problems.
Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup on the User Documentation CD.

Cannot connect
to the network,
or neither LED on the
10/100/1000BaseT
network connector is lit

One of the following:

Cable is connected to the wrong
port.
Faulty network cable or connection
Faulty network
Faulty Ethernet interface on
the motherboard

1. Make sure that the network cable is the correct category

of straight-through Ethernet cable and connected to the
designated network port on the Fiery X3eTY2 connector
panel (see page 48).
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. Request that the network administrator check Network
Setup.
5. Request that the network administrator check other
devices on the network.

If other devices are not functioning, it could be a problem

with the network.
6. If the rest of the network is functioning properly and
the problem persists, clear the CMOS and power-up
settings (see page 89).
7. Replace the motherboard.

81

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Network (continued)
System starts up slowly
(seems to hang); and the
Configuration page
displays an error on the
IP Address line under
Network Setup

One of the following:

Normal behavior
System is searching for a nonexistent
DHCP server. DHCP is enabled by
default on the Fiery X3eTY2, but
the customers network is not using
DHCP.
If the customers network is using
DHCP:
Network cable or connection is
faulty.
Network is faulty.
Ethernet interface on the
motherboard is faulty.

1. If the problem persists, request that the network

administrator change the default in Fiery X3eTY2 Network
Setup.
2. If neither LED on the designated network port is lit on the
Fiery X3eTY2, check the cable connection to the
Fiery X3eTY2 and the network. Make sure that the cable is
the correct type (see Figure Y on page 48).
3. If the network cable is the correct type and is properly
connected to the Fiery X3eTY2, connect a new network
cable to the Fiery X3eTY2.
4. Request that the network administrator check other
devices on the network.

If other devices are not functioning, the problem may be

with the network.
5. If the rest of the network is functioning properly and the
problem persists, clear the CMOS and power-up settings
(see page 89).
6. Replace the motherboard.

82

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Printing
N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print

a test page to make sure that the MFP itself does not need servicing or adjusting.

Test page fails to print.

MFP is not ready to print

1. Make sure that the MFP is powered on and ready to print.

2. Check the MFP Control Panel for indications or messages
about the MFP status.

There is a problem with the connection

between the Fiery X3eTY2 and the MFP

1. Make sure that the Fiery X3eTY2 power switch is in the

On position.
2. Power off/on the MFP.
3. Make sure that the Network Scanning option is available
from the MFP Control Panel.
4. Recheck that the MFP interface cable is present and
properly connected to the Fiery X3eTY2 and the MFP.
5. Recheck that the interface board is present and properly
connected to the motherboard.
6. Replace the MFP interface cable.
7. Replace the interface board.
8. If the problem persists, service the MFP.

Corrupted system software

Reinstall system software.

Faulty HDD

Replace the HDD.

If replacing the HDD does not correct the problem, make

sure you install the old HDD back in the Fiery X3eTY2.

83

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued)
Fiery X3eTY2 appears on PostScript error
the list of printers on the
customers workstation,
but certain jobs do not
Application problem
print.

Make sure Print to PostScript Error in Setup is set to Yes.

Check for error messages on the Fiery X3eTY2 output.

1. Print a job from a different application to determine if

the problem is associated with a particular application.
2. Make sure that the connection between the Fiery X3eTY2
and the workstation is working by downloading a test
page from the workstation or printing a simple file, such
as a text file.
3. Resend the problem file.

Configuration page is
completely or mostly
blank

Missing, incorrect,
or faulty DIMM(s)

1. Check the DIMM(s) and reseat them to remove any

oxidation on the connectors.

Corrupted system software

2. Reinstall system software.

3. If you have two DIMMs installed, determine if a DIMM
is at fault:

Remove the DIMM currently installed in socket

DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Clear the CMOS and power-up settings (see page 89).
5. Replace the motherboard.

84

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued)
A print job stalls or stops
after one or a few pages.

PostScript or application error

1. Cancel the Fiery X3eTY2 print job.

2. If this fails to clear the problem, power off/on the MFP.

Missing, incorrect, or faulty DIMMs

or faulty DIMM connections

1. Power off the Fiery X3eTY2; check for missing DIMMs and
reseat the DIMMs to remove any oxidation on the
connectors.
2. Verify memory amount on the Configuration Page.
3. If you have two DIMMs installed, determine if a DIMM is at
fault:

Remove the DIMM currently installed in socket

DIMM1, and reboot the system. Reboot again with the
other DIMM installed in DIMM2. If the problem is
solved by one of the DIMMs, replace the other DIMM.
If the problem persists for both DIMMs, proceed to the
next step.
4. Clear the CMOS and power-up settings (see page 89).
5. Replace the motherboard.

85

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued)
Color quality is
not consistent.

Problem with the MFP

File or application problem

Test the MFP and service, if necessary (see the service

documentation that accompanies the MFP).

1. Print a different color test page from another application.

2. If the quality of the test page is good, the problem may
be a file or application problem.

Out of calibration or calibration

information/curves on the active
partition are corrupted

1. Start ColorWise Pro Tools from a client computer, click

the Calibrator icon, and then click Restore Device in
the Calibrator window.

Restore Device restores the Fiery X3eTY2 calibration

information to factory defaults.
If restoring default calibration does not solve the problem,
you may need to service the MFP.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery X3eTY2 (for details, see Color Printing on the
User Documentation CD).
3. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
4. If the problem persists, the HDD may be corrupt.
Verify that all HDD cabling is correct.
5. If HDD cabling is correct, replace the HDD.

86

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued)
Print quality is poor.

Missing or outdated printer

description file

Application cannot find the

appropriate printer description file

Problem with the MFP

Out of calibration or calibration

information/curves on the active
partition are corrupted

Make sure that the appropriate printer description file

is installed.
For information about printer files, see Printing
from Windows or Printing from Mac OS on the
User Documentation CD.

Test the MFP and service if necessary (see the service

documentation that accompanies the MFP).

1. Start ColorWise Pro Tools from a client computer, click

the Calibrator icon, and then click Restore Device in the
Calibrator window.

Restore Device restores the Fiery X3eTY2 calibration

information to factory defaults.
If restoring default calibration does not solve the problem,
service the MFP.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery X3eTY2 (for details, see Color Printing on the
User Documentation CD).
3. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
4. If the problem persists after recalibration, the calibration
information on the HDD may be corrupt. Reinstall system
software.
5. If the problem persists, the HDD may be corrupt.
Verify that all HDD cabling is correct.
6. If HDD cabling is correct, replace the HDD.

87

Error codes and conditions

T ABLE B

Fiery X3eTY2 error codes and conditions (Continued)

Symptom

Possible cause

Suggested action

Printing (continued)
Pages come out blank,
or tinted with green
or some other color.

Loose cable connection between

the Fiery X3eTY2 and the MFP

1. Recheck the MFP interface cable and connection at the

Fiery X3eTY2 and the MFP.
2. Power off/on the MFP.
3. Replace the MFP interface cable.

Problem with the MFP

Test the MFP and service, if necessary (see the service

documentation that accompanies the MFP).

If the user can print the Configuration page from the MFP Control Panel, but cannot print a job from a computer on the network,
request that the network administrator do the following:
Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers
Activate the network and use it to communicate with other printers
Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address)
match the settings used in the network
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing

certain EPS files.

88

Clearing the CMOS and power-up settings

Clearing the CMOS and power-up settings

Use the following procedure to clear the CMOS and power-up settings for the
Fiery X3eTY2. This is a final troubleshooting step before you decide to replace the
motherboard.
TO

CLEAR THE

CMOS

AND POWER - UP SETTINGS

1.

Make sure that the Fiery X3eTY2 is powered off, and remove the power cable from
the system.

2.

Access and open the Fiery X3eTY2 (see page 6).

3.

Remove the battery from the motherboard (see page 18).

Set aside the battery so that you can replace it later.

4.

Reset the CMOS jumper setting (see Figure AD).

Locate the jumper that is installed on JP1 near the PRI-IDE connector on the
motherboard. Remove the jumper and install it on pins 2 and 3. Wait one full minute.
Then remove the jumper and reinstall it on pins 1 and 2.

PRI-IDE
JP1
3 2 1

F IGURE AD CMOS jumper pins

5.

Reinstall the battery.

6.

Reassemble the Fiery X3eTY2 (see page 42).

7.

Power on the Fiery X3eTY2, and configure the date and time in Setup.

For more information, see Configuration and Setup on the User Documentation CD.

89

Index
Numerics

removing 24
replacing 27

10/100/1000BaseT 48

accessing the system 8

damage, reporting 3
DHCP 49
diagnostics
LED error codes 72 to 75
network 81 to 82
printing 83 to 88
startup 76 to 77
system performance 78
system software installation 79, 80
DIMM 16
installing 17
replacing 17

B
battery
installing 18
replacing 18
troubleshooting 78
BIOS chip 21
bracket, hard disk drive 41

C
cables
CPU fan 24, 29
external connections 44, 68
internal connections 10
reseating 10
routing guidelines 42
CDs
System Software 52, 54
USB Flash Tool 57, 58
checking
external connections 44, 68
internal connections 10
chips
security 14
clock 78
CMOS, clearing 89
Configuration page 46, 50
connecting, to the network 48 to 49
connections
external cables 44
internal cables 10
power switch 35
reseating 10
twisted pair (10/100/1000BaseT) 48
cooling assembly, CPU 24, 27
copier interface board
diagram of 14
CPU
cooling assembly 24, 27
fan cable 24, 29
removing 30
replacing 28, 31
CPU cooling assembly

E
electrostatic discharge 3
EMI approvals 64
error codes 72 to 75
errors
network 81 to 82
printing 83 to 88
startup 76 to 77
system performance 78
system software installation 79, 80
ESD precautions 3, 12
exhaust fan
removing 32
replacing 33
exploded view 5
external connections
checking 68

F
fan
CPU 24, 27
exhaust 32

H
hard disk drive 37 to 41
proper handling 37
removing 38
replacing 41
heatsink, CPU 24, 27

I
installing the system 42

I-1

Index

interface board
removing 13
replacing 16
IP address 3

on-board, DIMM socket 16

opening the system 8

safety approvals 64
security chip 14
service board
removing 22
replacing 23
service calls, tools required 2
service mode 53
service switches 7, 23, 53, 61
shutting down the system 6
specifications 64
startup errors 76 to 77
system performance problems 78
system software
errors 79, 80
installation, network port 51
installation, USB flash drive 57
methods of installation 50
precautions 50
System Software CDs 52, 54
system specifications 64
system verification
network connection 48 to 49
overview 45
print functionality 46

L
LAN (local area network) 3
LAN port 7, 53, 61
LED codes 72 to 75

M
motherboard
removing 19
replacing 21

N
network connections 48
network errors 81 to 82
networks
connecting to 48 to 49
DHCP 49
supported 64

performance problems 78
power
clearing settings for 89
CPU fan 24, 29
power supply
removing 33
replacing 35
power switch, connections to 35
power-up settings, clearing 89
precautions 3, 12
printing errors 83 to 88

R
rebooting the system 7
reinstalling the system 42
removing the system 8
reseating connections 10
restarting the server 7
routing cables 42

I-2

Test Page 46
tools required for service/installation 2
twisted pair (10/100/1000BaseT) 48

U
USB flash drive 57
USB Flash Tool CD 57, 58

V
verifying the system
network connection 48 to 49
overview 45
print functionality 46

LEAD-FREE SOLDER
The PWBs of this model employs lead-free solder. The LF marks indicated on the PWBs and the Service Manual mean Lead-Free solder.
The alphabet following the LF mark shows the kind of lead-free solder.

Example:
<Solder composition code of lead-free solder>

Lead-Free

5mm

Solder composition
code (Refer to the
table at the right.)

Solder composition

Solder composition code

Sn-Ag-Cu

Sn-Ag-Bi
Sn-Ag-Bi-Cu

Sn-Zn-Bi

Sn-In-Ag-Bi

Sn-Cu-Ni

Sn-Ag-Sb

Bi-Sn-Ag-P
Bi-Sn-Ag

(1) NOTE FOR THE USE OF LEAD-FREE SOLDER THREAD

When repairing a lead-free solder PWB, use lead-free solder thread.
Never use conventional lead solder thread, which may cause a breakdown or an accident.
Since the melting point of lead-free solder thread is about 40C higher than that of conventional lead solder thread, the use of the
exclusive-use soldering iron is recommendable.

(2) NOTE FOR SOLDERING WORK

Since the melting point of lead-freeCOPYRIGHT

solder is about 220C, which
is about
40C higher
than that of conventional lead solder, and its soldering
XXXX
BYSHARP
CORPORATION
capacity is inferior to conventional one, it is apt to keep the soldering iron in contact with the PWB for longer time. This may cause land
separation or may exceed the heat-resistive temperature
components.
Use enough care to separate the soldering iron from the PWB when
ALLofRIGHTS
RESERVED.
completion of soldering is confirmed.
Since lead-free solder includes a greater quantity of tin, the iron tip may corrode easily. Turn ON/OFF the soldering iron power frequently.
If different-kind solder remains on the soldering iron tip, it is melted together with lead-free solder. To avoid this, clean the soldering iron
tip after completion of soldering work. No part of this publication may be reproduced,
in a retrieval
orfile
transmitted
If the soldering iron tip is discolored black stored
during soldering
work,system,
clean and
the tip within
steel wool or a fine filer.

any form or by any means, electronic, mechanical,

photocopying, recording, or otherwise, without
prior written permission of the publisher.

CAUTION FOR BATTERY REPLACEMENT

(Danish)
ADVARSEL !
Lithiumbatteri Eksplosionsfare ved fejlagtig hndtering.
Udskiftning m kun ske med batteri
af samme fabrikat og type.
Levr det brugte batteri tilbage til leverandoren.
(English)
Caution !
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type
recommended by the manufacturer.
Dispose of used batteries according to manufacturers instructions.
(Finnish)
VAROITUS
Paristo voi rjht, jos se on virheellisesti asennettu.
Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hvit kytetty paristo valmistajan ohjeiden
mukaisesti.
(French)
ATTENTION
Il y a danger dexplosion s il y a remplacement incorrect
de la batterie. Remplacer uniquement avec une batterie du
mme type ou dun type quivalent recommand par
le constructeur.
Mettre au rebut les batteries usages conformment aux
instructions du fabricant.
(Swedish)

VARNING
Explosionsfara vid felaktigt batteribyte.
Anvnd samma batterityp eller en ekvivalent
typ som rekommenderas av apparattillverkaren.
Kassera anvnt batteri enligt fabrikantens
instruktion.

(German)
Achtung
Explosionsgefahr bei Verwendung inkorrekter Batterien.
Als Ersatzbatterien drfen nur Batterien vom gleichen Typ oder
vom Hersteller empfohlene Batterien verwendet werden.
Entsorgung der gebrauchten Batterien nur nach den vom
Hersteller angegebenen Anweisungen.

CAUTION FOR BATTERY DISPOSAL

(For USA, CANADA)
BATTERY DISPOSAL
THIS PRODUCT CONTAINS A LITHIUM PRIMARY
(MANGANESS DIOXIDE) MEMORY BACK-UP BATTERY
THAT MUST BE DISPOSED OF PROPERLY. REMOVE THE
BATTERY FROM THE PRODUCT AND CONTACT YOUR
LOCAL ENVIRONMENTAL AGENCIES FOR INFORMATION
ON RECYCLING AND DISPOSAL OPTIONS.
TRAITEMENT DES PILES USAGES
CE PRODUIT CONTIENT UNE PILE DE SAUVEGARDE DE
MMOIRE LITHIUM PRIMAIRE (DIOXYDE DE MANGANSE)
QUI DOIT TRE TRAITE CORRECTEMENT. ENLEVEZ LA
PILE DU PRODUIT ET PRENEZ CONTACT AVEC VOTRE
AGENCE ENVIRONNEMENTALE LOCALE POUR DES
INFORMATIONS SUR LES MTHODES DE RECYCLAGE ET
DE TRAITEMENT.

* Applicable for model that uses battery.

COPYRIGHT 2006 BY SHARP CORPORATION

All rights reserved.
Printed in Japan.
No part of this publication may be reproduced,
stored in a retrieval system, or transmitted,
in any form or by any means,
electronic; mechanical; photocopying; recording or otherwise
without prior written permission of the publisher.

Trademark acknowledgements
Microsoft Windows operating system is a trademark or copyright of Microsoft
Corporation in the U.S.A. and other countries.
Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000,
Windows XP, Windows 2000 Server, Windows Server 2003 and Internet
Explorer are trademarks or copyrights of Microsoft Corporation in the U.S.A. and
other countries.
IBM and PC/AT are trademarks of International Business Machines Corporation.
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re
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Adobe Systems Incorporated.
All other trademarks and copyrights are the property of their respective owners.

SHARP CORPORATION
Digital Document System Group
CS Promotion Center
Yamatokoriyama, Nara 639-1186,
Japan