Tivoli Composite Application Manager for Applications

Version 6.2.4

Offering Guide



SC23-9754-05

Tivoli Composite Application Manager for Applications

Version 6.2.4

Offering Guide



SC23-9754-05

Note
Before using this information and the product it supports, read the information in Notices on page 21.

This edition applies to version 6, release 2, modification 4 of IBM Tivoli Composite Application Manager for
Applications (product number 5724-V09) and to all subsequent releases and modifications until otherwise indicated
in new editions.
Copyright IBM Corporation 2008, 2010.
US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Figures . . . . . . . . . . . . . . . v
Tables . . . . . . . . . . . . . . . vii
Chapter 1. Introduction . . . . . . . . 1
Contents of the offering. . . . .
New in this release . . . . . .
Sources of information . . . . .
Information center for this offering
IBM Software Support overview .
Architecture . . . . . . . .

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Chapter 2. Planning your installation . . 9

Which component products to install . . . . . . 9
Where to install the component products . . . . 11
Different types of agent installation . . . . . 11

Copyright IBM Corp. 2008, 2010

Hardware and software requirements.

Sizing the installation . . . . . .
Order of installation or upgrade . .

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Chapter 3. Installing and configuring

your monitoring agents . . . . . . . 15
Chapter 4. Integration among
monitoring agents . . . . . . . . . . 17
Appendix. Support information . . . . 19
Notices . . . . . . . . . . . . . . 21
Trademarks .

. 23

iii

iv

IBM Tivoli Composite Application Manager for Applications: Offering Guide

Figures
1.
2.

Architecture of the monitoring environment

Integrating Tivoli event management and
business service management into the
environment . . . . . . . . . . .

Copyright IBM Corp. 2008, 2010

3.
4.

Typical agent installation . .

VMware VI agent installation

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vi

IBM Tivoli Composite Application Manager for Applications: Offering Guide

Tables
1.
2.
3.
4.

Agents that are included with IBM Tivoli

Monitoring . . . . . . . . . . . . . 9
Determining the additional component
products to install . . . . . . . . . . 10
Where to find hardware and software
requirements for the component products . . 12
Location of agent installation and
configuration information in the product
information center . . . . . . . . . . 15

Copyright IBM Corp. 2008, 2010

5.
6.

Workspace linking that is available from

WebSphere MQ Monitoring agent workspaces . 17
Workspace linking that is available from
WebSphere Message Broker Monitoring agent
workspaces . . . . . . . . . . . . 17

vii

viii

IBM Tivoli Composite Application Manager for Applications: Offering Guide

Chapter 1. Introduction
The IBM Tivoli Composite Application Manager (ITCAM) for Applications
offering includes multiple component products. This document provides an
overview of the component products and the installation process to help you
determine which products you need to download, install, and configure.
See Table 2 on page 10 for the version of IBM Tivoli Monitoring that is required for
the individual agent components.
If you download the component products from Passport Advantage, follow the
instructions in the download document at http://publib.boulder.ibm.com/
infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/
DownloadDocument_itcamforapplications624.htm
The ITCAM for Applications offering is a package of component products that
monitor and manage systems, application servers, and database servers; track
availability and performance; and provide reports, in a browser-based graphical
user interface, to track trends and troubleshoot problems. The user interface also
offers expert advice on alerts and corrective actions.
IT operations and administrators can use ITCAM for Applications to maintain high
performance and availability levels for composite applications and services. By
using the ITCAM for Applications consolidated set of tools, IT organizations can
optimize service levels and contain costs on critical application resources across the
enterprise.

Contents of the offering

This offering simplifies the IBM Tivoli Composite Application Manager portfolio
and creates a single product to solve your application management needs. Rather
than having to determine your exact needs before purchasing, you can buy a single
license that allows you to use any three (3 Pack) or all (Full Pack) application
management technologies (agents) in this offering.
Before you install any of the agents in this offering, you must install IBM Tivoli
Monitoring, which is the prerequisite software. See Table 2 on page 10 for the
version of IBM Tivoli Monitoring that is required for the individual agent
components.
IBM Tivoli Composite Application Manager Agent for DB2 Version 6.2.2 fix
pack 1 Provides intelligent monitoring and management of DB2 database servers.
Views show key metrics that are unique to each application, including
buffer hits, connections used, thread activity, deadlocks, and contention.
IBM Tivoli Composite Application Manager Agent for HTTP Servers Version
7.1
Ensures the availability and performance of critical business applications
and services by comprehensively monitoring the health and performance
of the HTTP server. The agent proactively alerts administrators of health
and performance problems, provides real-time metrics for problem
diagnosis, and collects historical metrics for reporting and capacity
trending.

Copyright IBM Corp. 2008, 2010

This version replaces the ITCAM for Web Resources: Web Servers Agent in
IBM Tivoli Composite Application Manager for Web Resources Version 6.2
Fix Pack 4.
IBM Tivoli Composite Application Manager Agent for J2EE Version 6.2.0.4
Ensures the availability and performance of critical business applications
and services by comprehensively monitoring the health and performance
of the underlying J2EE application server. The agent proactively alerts
administrators of health and performance problems, provides real-time
metrics for problem diagnosis, and collects historical metrics for reporting
and capacity trending.
This version is the same as the ITCAM for Web Resources: J2EE Agent in
IBM Tivoli Composite Application Manager for Web Resources Version 6.2
Fix Pack 4.
IBM Tivoli Composite Application Manager Agent for Lotus Domino Version
6.2.1
Provides secure monitoring and management of Lotus Domino servers,
helping to optimize the performance of the Lotus Domino application. The
provided functionality uses best-practice models that focus on server
availability, database management, mail routing, replication, server
processes, and server health. delete intelliwatch when confirm
IBM Tivoli Composite Application Manager Agent for Lotus Sametime Version
6.2.4
Provides monitoring capabilities for Lotus Sametime community servers.
The agent monitors server status, the availability of Sametime server
processes, service port connectivity, statistics data, and the configuration of
community service clustering. The agent also provides function tests for
login, awareness, and instant messaging.
This agent is new for the ITCAM for Applications V6.2.4 release.
IBM Tivoli Composite Application Manager Agent for PeopleSoft Enterprise
Application Domain V6.2.1 fix pack 1
Monitors the availability, health, and performance of the following
PeopleSoft Enterprise resources: PeopleSoft Application Domain, client
connections, Tuxedo, Domain-wide view of Process Schedulers, and
Application Domain and Tuxedo logs.
IBM Tivoli Composite Application Manager Agent for PeopleSoft Enterprise
Process Scheduler V6.2.1 fix pack 1
Monitors the availability, health, and performance of the following
PeopleSoft Enterprise resources: Process (Batch) Scheduler, Tuxedo,
individual Batch Process status, and Process Scheduler and Tuxedo Logs.
IBM Tivoli Composite Application Manager Agent for Sybase ASE Version 6.2
Provides intelligent monitoring and management of Sybase servers. Views
show key metrics that are unique to each application, including buffer hits,
connections used, thread activity, deadlocks, and contention.
IBM Tivoli Composite Application Manager Agent for Siebel CRM Version 6.2.4
Monitors the availability and health of the following Siebel CRM resources:
components, tasks, user sessions, logs, and statistics. The Siebel agent also
provides the ability to perform basic actions with Siebel CRM.
This version replaces IBM Tivoli Monitoring for Applications Version 6.1:
Siebel Agent.
IBM Tivoli Composite Application Manager Agent for WebSphere Applications
Version 7.1
Ensures the availability and performance of critical business applications

IBM Tivoli Composite Application Manager for Applications: Offering Guide

and services by comprehensively monitoring the health and performance

of WebSphere application resources. The agent proactively alerts
administrators of health and performance problems, provides real-time
metrics for problem diagnosis, and collects historical metrics for reporting
and capacity trending.
IBM Tivoli Composite Application Manager Agent for WebSphere Message
Broker Version 7.0.1
Provides a monitoring and management tool with the means to verify,
analyze, and tune message broker topologies that are associated with
WebSphere Message Broker products.
IBM Tivoli Composite Application Manager Agent for WebSphere MQ Version
7.0.1
Provides comprehensive, proactive monitoring and management
capabilities for IBM WebSphere MQ. The agent helps monitor the status of
key components such as queues, queue managers, channels, and message
flows; helps identify problems in real time; and helps deliver quick
problem resolution through local correlation, root cause analysis, and
corrective actions.
IBM Tivoli Composite Application Manager Agent for WebSphere MQ File
Transfer Edition Version 7.0.1
Monitors the activity in WebSphere MQ File Transfer Edition networks that
are defined by coordination queue managers. This agent can be installed
either locally or remotely to a coordination queue manager. The agent
monitors status of the WebSphere MQ File Transfer Edition agent, file
transfer status, transfer message logs, and other items.
This agent is new for the ITCAM for Applications V6.2.4 release.
IBM Tivoli Composite Application Manager Configuration Agent for WebSphere
Version 7.0.1
Simplifies the tasks of defining your configuration of WebSphere MQ. You
can use ITCAM configuration agent for WebSphere MQ to manage your
WebSphere MQ network from a single point of control, see how your
WebSphere MQ queue managers and resources are related by viewing a
hierarchical representation of your entire network, and group related
WebSphere MQ resources together in ways that reflect the
business-oriented relationships between them and the logical structure of
your enterprise.
IBM Tivoli Composite Application Manager Extended Agent for Oracle
Database Version 6.3.1
Provides intelligent monitoring and management of Oracle database
servers, Oracle Real Application Clusters (RAC) database servers,
Automated Storage Management (ASM) software, and Oracle Data Guard.
Views show key metrics that are unique to each application, including
buffer hits, connections used, thread activity, deadlocks, and contention.
This version replaces the IBM Tivoli Composite Application Manager
Extended Agent for Oracle Database Version 6.3.
IBM Tivoli Monitoring for Applications Version 6.2: mySAP Agent
Monitors the SAP environment. The monitoring agent offers a central point
of management for gathering the information that you need to detect
problems early and to take steps to prevent them from recurring. It enables
effective systems management across SAP releases, applications, and
components and the underlying databases, operating systems, and external
interfaces. You can easily collect and analyze critical information about the
SAP enterprise.
Chapter 1. Introduction

IBM Tivoli Monitoring for Virtual Servers Version 6.2.2

Centrally monitors server virtualization, consolidation, resource
performance, and availability at the enterprise level. Tivoli Monitoring for
Virtual Servers provides an automated solution based on best practices for
monitoring Citrix Access Suite, VMware ESX, and NetApp Storage.
IBM Tivoli Monitoring Version 6.2.2 fix pack 2
Monitors and manages system and network applications on a variety of
operating systems, tracks the availability and performance of your
enterprise system, and provides reports to track trends and troubleshoot
problems. Tivoli Monitoring also provides the following components that
consolidate, distribute, store, and display data for the monitoring agents
and that are shared by all component products in this offering:
v Tivoli Enterprise Portal browser and desktop clients
v Tivoli Enterprise Portal Server
v Tivoli Enterprise Monitoring Server
v Tivoli Data Warehouse
See the IBM Tivoli Monitoring documentation at http://
publib.boulder.ibm.com/infocenter/tivihelp/v15r1/topic/
com.ibm.itm.doc_6.2.2fp2/welcome.htm for descriptions of what is new in
the V6.2.2 fix pack 2.

New in this release

For version 6.2.4 of the ITCAM for Applications, the following enhancements have
been made since version 6.2.3:
v Added the following agent:
IBM Tivoli Composite Application Manager Agent for Lotus Sametime
Version 6.2.4.
IBM Tivoli Composite Application Manager Agent for WebSphere MQ File
Transfer Edition Version 7.0.1
v Updated the following agents:
IBM Tivoli Composite Application Manager Agent for Siebel CRM Version
6.2.4
IBM Tivoli Composite Application Manager Extended Agent for Oracle
Database Version 6.3.1
IBM Tivoli Monitoring for Virtual Servers Version 6.2.2
v Requires IBM Tivoli Monitoring Version 6.2.2 fix pack 2.

Sources of information
This publication provides basic information in summary form.

Information center for this offering

For detailed information about the component products, including installation
instructions, see the product-specific information in the IBM Tivoli Composite
Application Manager for Applications Information Center at http://
publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/
com.ibm.itcama.doc_6.2.4/welcome.htm.

IBM Tivoli Composite Application Manager for Applications: Offering Guide

IBM Software Support overview

Customers who are entitled to IBM Software Support should use the IBM Software
Support Handbook to address all questions related to IBM Software Support.
In general, customers in the United States can open a Service Request or a Problem
Management Record (PMR) electronically using IBM online Service Request Tools
or by calling 1-800-IBM-SERV for voice support. Customers outside the United
States can also use IBM online Service Request Tools or can call the IBM number in
their country for voice support. The IBM Software Support Handbook contains
contact information, phone numbers, information about IBM online Service
Request Tools, and other IBM Software Support information.
When submitting PMRs for IBM Tivoli Composite Application Manager for
Applications Version 6.2.4 (5724-V09), use component ID (compid) 5724V0900. The
compid can be different if you know the problem area or failing component.
Review the IBM product support pages to find solutions to known problems. This
method is a quick way to get answers to your questions.
Before you contact IBM Software Support, be sure to review the following
information:
v Review documentation, especially the IBM Tivoli Monitoring: Problem
Determination Guide in the IBM Tivoli Composite Application Manager for
Applications Information Center at http://publib.boulder.ibm.com/infocenter/
tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm.
v Search the online support pages, especially the Tivoli Monitoring Version 6
Support page at http://www.ibm.com/software/sysmgmt/products/support/
IBMTivoliMonitoringV6.html.
v Review the MustGather documents for different components to determine what
to gather, especially the IBM Tivoli Monitoring Version 6 MustGather document
for all Tivoli Monitoring Version 6 components at http://www.ibm.com/
support/docview.wss?rs=2366&uid=swg21266383.
v See Support information, on page 19.

Architecture
IBM Tivoli Composite Application Manager for Applications helps you manage
server and middleware components (including operating systems, application
servers, database servers, messaging servers, Lotus Domino servers, Web servers,
J2EE servers, and Lotus Sametime servers), even in virtualized environments.
Figure 1 on page 6 illustrates the architecture of the monitoring environment after
the following monitoring components are installed:
v Tivoli Data Warehouse
v Tivoli Enterprise Portal browser and desktop clients
v Tivoli Enterprise Portal Server
v The hub Tivoli Enterprise Monitoring Server
v The remote Tivoli Enterprise Monitoring Servers
v The following monitoring agents:
HTTP Server agent
J2EE agent
DB2 agent
Chapter 1. Introduction

Lotus Domino agent

Lotus Sametime agent
Operating system agents
Oracle Database Extended agent
PeopleSoft agents

SAP agent
Siebel agent
Sybase ASE agent
Virtual Servers agents: Citrix, VMware VI, NetApp Storage
WebSphere Applications agent
WebSphere Message Broker agent
WebSphere MQ agent

WebSphere MQ Configuration agent

WebSphere MQ File Transfer Edition monitoring agent

Remote
Tivoli Enterprise
Monitoring Server

Hub Tivoli Enterprise

Monitoring Server

Monitoring
agents
Tivoli Enterprise
Portal
browser client

DB2
or
MSSQL
Tivoli Enterprise
Portal Server

Monitoring
agents

Tivoli Enterprise
Portal
desktop client

Remote
Tivoli Enterprise
Monitoring Server

DB2,
MSSQL,
or
Oracle

Tivoli Data
Warehouse

Figure 1. Architecture of the monitoring environment

Figure 2 on page 7 illustrates the optional integration of the Tivoli event

management and business service management products into the monitoring
environment. In Figure 2 on page 7 the box labeled Tivoli Monitoring
Infrastructure represents everything in Figure 1 except for the monitoring agents.

IBM Tivoli Composite Application Manager for Applications: Offering Guide

If you are using the IBM Tivoli Enterprise Console or IBM Tivoli
Netcool/OMNIbus products, in addition to IBM Tivoli Monitoring, to manage
events in your enterprise, you can integrate and manage events from a single
console. The event synchronization component sends updates to situation events
that are forwarded to a Tivoli Enterprise Console event server or a
Netcool/OMNIbus Objectserver back to the monitoring server.

Tivoli
Netcool/OMNIbus

Tivoli
Enterprise Console

Tivoli Business
Service Manager

Tivoli Event Integration

event synchronization

Tivoli Monitoring
infrastructure

Monitoring agents

WebSphere
Message Broker
agent

WebSphere MQ
agent

Oracle Database
Extended agent

WebSphere MQ
Configuration agent
WebSphere MQ
File Transfer Edition
monitoring agent

SAP agent

Operating system
agents

DB2
agent

WebSphere
Applications
agent

Siebel agent

HTTP
agent
Sybase ASE
agent

Lotus Sametime
agent
Virtual Servers
agents

Lotus Domino
agent

J2EE
agent
PeopleSoft
agents

Figure 2. Integrating Tivoli event management and business service management into the environment

For information about how to design your network firewall in relation to your IBM
Tivoli Monitoring environment, see Appendix C, Firewalls, of the IBM Tivoli
Monitoring: Installation and Setup Guide in the IBM Tivoli Composite Application
Manager for Applications Information Center at http://publib.boulder.ibm.com/
infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm.

Chapter 1. Introduction

IBM Tivoli Composite Application Manager for Applications: Offering Guide

Chapter 2. Planning your installation

Before you install the component products, read the following sections to plan the
installation.

Which component products to install

Table 2 on page 10 lists which component products you should install based on the
software that you want to monitor. For more specific information about the
software that the included agents can monitor, see the agent-specific Prerequisites
information in the IBM Tivoli Composite Application Manager for Applications
Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/
topic/com.ibm.itcama.doc_6.2.4/welcome.htm according to Table 4 on page 15.
Before you install any of the agents listed in Table 2 on page 10, you must install
IBM Tivoli Monitoring Version 6.2.2 (the minimum required level is V6.2 Fix Pack
1), which is the prerequisite software. IBM Tivoli Monitoring includes not only the
following components that are shared by all component products in this offering
but also the agents that are listed in Table 1:
v
v
v
v

Tivoli
Tivoli
Tivoli
Tivoli

Enterprise Portal browser and desktop clients

Enterprise Portal Server
Enterprise Monitoring Server
Data Warehouse

Table 1. Agents that are included with IBM Tivoli Monitoring

Agents included with Tivoli Monitoring

Monitored resources

Operating system agents, including AIX for System p

agents, and agentless OS monitors:

Operating systems, including:

v The agents that monitor Power virtualized

environments, such as the Hardware Management
Console (HMC), the Central Electronic Complex
(CEC), the Virtual I/O Server (VIOS), and AIX
Premium, are included with the base IBM Tivoli
Monitoring V6.2 and later product.

v HP-UX

v AIX
v i5/OS
v Linux
v Sun Solaris
v Windows

v The following agentless OS monitors are included with

the base IBM Tivoli Monitoring V6.2.1 product:
Agentless Monitoring for AIX
Agentless Monitoring for HP-UX
Agentless Monitoring for Linux
Agentless Monitoring for Solaris
Agentless Monitoring for Windows
IBM Tivoli Universal Agent

Custom software

IBM Tivoli Monitoring Agent Builder

Copyright IBM Corp. 2008, 2010

Table 2. Determining the additional component products to install

Which includes these
agents:

To monitor these
resources:

IBM Tivoli
Monitoring version

IBM Tivoli Composite Application

Manager Agent for DB2 Version
6.2.2 Fix Pack 1

v DB2 agent

v IBM DB2

V6.2.2 Fix Pack 1 or

later

IBM Tivoli Composite Application

Manager Agent for HTTP Servers
Version 7.1

v HTTP Servers agent

v Web servers

V6.2.2 Fix Pack 1

IBM Tivoli Composite Application

Manager Agent for J2EE Version
6.2.0.4

v J2EE agent

v J2EE servers

V6.2 Fix Pack 1 or

later

IBM Tivoli Composite Application

Manager Agent for Lotus Domino
Version 6.2.1

v Lotus Domino agent

v IBM Lotus Domino

V6.2.1 Interim Fix 2

or later

IBM Tivoli Composite Application

Manager Agent for Lotus
Sametime V6.2.4

v Lotus Sametime agent

v Sametime community
server

V6.2.2 Fix Pack 2 or

later

IBM Tivoli Composite Application

Manager Agent for PeopleSoft
Enterprise Application Domain
V6.2.1 Fix Pack 1

v PeopleSoft Enterprise
v PeopleSoft Enterprise
Application Domain agent
PeopleSoft
Application Domain

V6.2.1 Interim Fix 2

or later

IBM Tivoli Composite Application

Manager Agent for PeopleSoftl
Enterprise Process Scheduler
V6.2.1 Fix Pack 1

v PeopleSoft Enterprise
Process Scheduler agent

V6.2.1 Interim Fix 2

or later

IBM Tivoli Composite Application

Manager Agent for Siebel CRM
Version 6.2.4

v Siebel agent

v Siebel CRM

V6.2.2 Fix Pack 2 or

later

IBM Tivoli Composite Application

Manager Agent for Sybase ASE
Version 6.2

v Sybase Server agent

v Sybase Server

V6.2 Fix Pack 1 or

later

IBM Tivoli Composite Application

Manager Agent for WebSphere
Applications Version 7.1

v WebSphere Applications
agent

v IBM WebSphere
software

V6.2.2 Fix Pack 1

IBM Tivoli Composite Application

Manager Agent for WebSphere
Message Broker Version 7.0.1

v WebSphere Message
Broker agent

v IBM WebSphere
Message Broker

V6.2.2 or later

IBM Tivoli Composite Application

Manager Agent for WebSphere
MQ Version 7.0.1

v WebSphere MQ agent

v IBM WebSphere MQ

V6.2.2 or later

IBM Tivoli Composite Application

Manager Agent for WebSphere
MQ File Transfer Edition V7.0.1

v WebSphere MQ File
Transfer Edition
monitoring agent

v WebSphere MQ File
Transfer Edition

V6.2.2 Fix Pack 2 or

later

IBM Tivoli Composite Application

Manager Configuration Agent for
WebSphere MQ Version 7.0.1

v WebSphere MQ
Configuration agent

v IBM WebSphere MQ

V6.2.2 or later

IBM Tivoli Composite Application

Manager Extended Agent for
Oracle Database Version 6.3.1

v Oracle Database Extended v Oracle RAC

agent
v Oracle ASM

Install this product:

v PeopleSoft Enterprise
Process Scheduler
Tuxedo

v Oracle Database
v Oracle Data Guard

10

IBM Tivoli Composite Application Manager for Applications: Offering Guide

V6.2.2 Fix Pack 2 or

later

Table 2. Determining the additional component products to install (continued)

Which includes these
agents:

To monitor these
resources:

IBM Tivoli
Monitoring version

IBM Tivoli Monitoring for

Applications Version 6.2: mySAP
Agent

v SAP agent

v SAP

V6.2 Fix Pack 1 or

later

IBM Tivoli Monitoring for Virtual

Servers Version 6.2.2

v Citrix agent

v Citrix Access Suite

V6.2.2 Fix Pack 1

v NetApp Storage agent

v NetApp Storage

v VMware VI agent

v VMware ESX

Install this product:

Where to install the component products

For information on where to install the component products, see the
product-specific installation information in the IBM Tivoli Composite Application
Manager for Applications Information Center at http://publib.boulder.ibm.com/
infocenter/tivihelp/v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm.

Different types of agent installation

Figure 3 illustrates a typical agent installation, where the application agents, for
example, are located on the same computer as the applications that they are
managing. Some agents support alternate configurations. For the agent that you
are installing, see the agent-specific information in the information center,
according to Table 4 on page 15.
Hub
Tivoli Enterprise
Monitoring Server

Remote
Tivoli Enterprise
Monitoring Server

Remote
Tivoli Enterprise
Monitoring Server

Operating System Agent

Application Agents

Operating System Agent

Application Agents

Operating System Agent

Application Agents

Operating System Agent

Application Agents

Figure 3. Typical agent installation

Figure 4 on page 12 illustrates the installation of a VMware VI agent, where the

agent is not located on the same computer as the system that is managed, but
rather, manages systems remotely. The use of the VMware VirtualCenter greatly
Chapter 2. Planning your installation

11

simplifies deployment of the VMware VI agent. A single VMware VI agent can

remotely monitor many VMware ESX servers that are being managed by the
VMware VirtualCenter. Optionally, the VMware VI agent can be configured to
monitor one or more VMware ESX servers remotely.
VMware

VMware
VirtualCenter

ESX Servers

Operating system agent

VMware VI Agent

VMware
ESX Server

VMware
ESX Server

Figure 4. VMware VI agent installation

Hardware and software requirements

Table 3. Where to find hardware and software requirements for the component products
Information

Location of information

Platform support for the most recent

version of each Tivoli product

http://www.ibm.com/software/sysmgmt/
products/support/Tivoli_Supported_Platforms.html

IBM Tivoli Monitoring hardware and In the IBM Tivoli Composite Application Manager
software requirements
for Applications Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/
v24r1/topic/com.ibm.itcama.doc_6.2.4/
welcome.htm, see the "Hardware and software
requirements" section under "Preparing for
installation" in the IBM Tivoli Monitoring Installation
and Setup Guide.
Agent hardware and software
requirements

In the IBM Tivoli Composite Application Manager

for Applications Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/
v24r1/topic/com.ibm.itcama.doc_6.2.4/
welcome.htm, see the agent-specific Prerequisites
topics.

Sizing the installation

The following resources can help you size the installation:

12

IBM Tivoli Composite Application Manager for Applications: Offering Guide

v IBM Tivoli Monitoring Deployment Guide and IBM Tivoli Monitoring Installation and
Setup Guide in the IBM Tivoli Composite Application Manager for Applications
Information Center at http://publib.boulder.ibm.com/infocenter/tivihelp/
v24r1/topic/com.ibm.itcama.doc_6.2.4/welcome.htm
v Tivoli Data Warehouse load projections spreadsheet in the IBM Tivoli Open
Process Automation Library

Order of installation or upgrade

Install or upgrade the components in the following order:
1. Install IBM Tivoli Monitoring Version 6.2.2 fix pack 1, according to the
information in the IBM Tivoli Monitoring Installation and Setup Guide in the IBM
Tivoli Composite Application Manager for Applications Information Center at
http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/
com.ibm.itcama.doc_6.2.4/welcome.htm. Follow the recommended upgrade
order for server components (such as Tivoli Enterprise Monitoring Server, Tivoli
Enterprise Portal Server, and Tivoli Data Warehouse).
2. Install the agent application support on the Tivoli Enterprise Monitoring Server,
the Tivoli Enterprise Portal Server, and if you are using it, the Tivoli Enterprise
Portal desktop client. You can use the IBM Tivoli Monitoring images to install
support files for the operating system agents. For all other types of agent, use
the agent image to install the support files.
3. Optionally, install the IBM Tivoli Monitoring V6.2.2 (or subsequent fix pack)
operating system agent. The operating system agent is used to remotely install,
configure, and upgrade other agents on the same server, you must install the
operating system agent first to remotely deploy other agents.
4. Install any other agents that you plan to use.

Chapter 2. Planning your installation

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IBM Tivoli Composite Application Manager for Applications: Offering Guide

Chapter 3. Installing and configuring your monitoring agents

The IBM Tivoli Composite Application Manager for Applications Information
Center is at http://publib.boulder.ibm.com/infocenter/tivihelp/v24r1/topic/
com.ibm.itcama.doc_6.2.4/welcome.htm.
Table 4. Location of agent installation and configuration information in the product information center
Product

Agent

Installation information

Configuration information

IBM Tivoli Composite

Application Manager
Agent for DB2 Version
6.2.2 fix pack 1

DB2 agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Composite Application

Manager Agent for DB2 User's
Guide

IBM Tivoli Composite

HTTP Servers agent
Application Manager
Agent for HTTP Servers
Version 7.1

IBM Tivoli Composite Application Manager Agent for HTTP

Servers Agent Installation and Configuration Guide

IBM Tivoli Composite

Application Manager
Agent for J2EE Version
6.2.0.4

IBM Tivoli Composite Application Manager Agent for J2EE Data

Collector Installation and Configuration Guide V6.1.0.4

J2EE agent

IBM Tivoli Composite Application Manager Agent for J2EE

Installation and Configuration Guide V6.2.0.4

Lotus Domino agent

IBM Tivoli Composite
Application Manager
Agent for Lotus Domino
Version 6.2.1

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Composite Application

Manager Agent for Lotus Domino
User's Guide

IBM Tivoli Composite

Application Manager
Agent for Lotus
Sametime Version 6.2.4

Lotus Sametime agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Composite Application

Manager Agent for Lotus Sametime
User's Guide

IBM Tivoli Composite

Application Manager
Agent for PeopleSoft
Enterprise Application
Domain V6.2.1 fix pack
1

PeopleSoft Enterprise
Application Domain
agent

IBM Tivoli Composite

Application Manager Agent
for PeopleSoft Enterprise
Application Domain User's
Guide

IBM Tivoli Composite Application

Manager Agent for PeopleSoft
Enterprise Application Domain
User's Guide

IBM Tivoli Composite

Application Manager
Agent for PeopleSoft
Enterprise Process
Scheduler V6.2.1 fix
pack 1

PeopleSoft Enterprise
Process Scheduler agent

IBM Tivoli Composite

Application Manager Agent
for PeopleSoft Enterprise
Process Scheduler User's
Guide

IBM Tivoli Composite Application

Manager Agent for PeopleSoft
Enterprise Process Scheduler User's
Guide

IBM Tivoli Composite

Application Manager
Agent for Siebel CRM
Version 6.2.4

Siebel agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Composite Application

Manager Agent for Siebel CRM
User's Guide

IBM Tivoli Composite

WebSphere Applications
agent
Application Manager
Agent for WebSphere
Applications Version 7.1

Copyright IBM Corp. 2008, 2010

IBM Tivoli Composite Application Manager Agent for WebSphere

Applications Installation and Configuration Guide V7.1

15

Table 4. Location of agent installation and configuration information in the product information center (continued)
Product

Agent

Installation information

Configuration information

IBM Tivoli Composite

Application Manager
Agent for WebSphere
Message Broker Version
7.0.1

WebSphere Message
Broker agent

Installation and Setup Guide

for IBM Tivoli Composite
Application Manager Agent
for WebSphere MQ, Agent for
WebSphere Message Broker,
and Configuration Agent for
WebSphere MQ

IBM Tivoli Composite Application

Manager Agent for WebSphere
Message Broker User's Guide

IBM Tivoli Composite

Application Manager
Agent for WebSphere
MQ Version 7.0.1

WebSphere MQ agent

Installation and Setup Guide

for IBM Tivoli Composite
Application Manager Agent
for WebSphere MQ, Agent for
WebSphere Message Broker,
and Configuration Agent for
WebSphere MQ

IBM Tivoli Composite Application

Manager Agent for WebSphere MQ
User's Guide

IBM Tivoli Composite

Application Manager
Agent for WebSphere
MQ File Transfer
Edition Version 7.0.1

WebSphere MQ File
Transfer Edition
monitoring agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Composite Application

Manager Agent for WebSphere MQ
File Transfer Edition User's Guide

WebSphere MQ
IBM Tivoli Composite
Configuration agent
Application Manager
Configuration Agent for
WebSphere MQ Version
7.0.1

Installation and Setup Guide

for IBM Tivoli Composite
Application Manager Agent
for WebSphere MQ, Agent for
WebSphere Message Broker,
and Configuration Agent for
WebSphere MQ

IBM Tivoli Composite Application

Manager Configuration Agent for
WebSphere MQ User's Guide

Oracle Database
IBM Tivoli Composite
Extended agent
Application Manager
Extended Agent for
Oracle Database Version
6.3.1

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Composite Application

Manager Extended Agent for
Oracle Database User's Guide

SAP agent
IBM Tivoli Monitoring
for Applications Version
6.2: mySAP Agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Monitoring for

Applications: mySAP Agent User's
Guide

IBM Tivoli Monitoring

for Virtual Servers
Version 6.2.1

Citrix agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Monitoring for Virtual

Servers: Citrix Agent User's Guide

NetApp Storage agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Monitoring for Virtual

Servers Agent for NetApp Storage
User's Guide

VMware VI agent

IBM Tivoli Monitoring:

Installation and Setup Guide

IBM Tivoli Monitoring for Virtual

Servers Agent for VMware VI
User's Guide

16

IBM Tivoli Composite Application Manager for Applications: Offering Guide

Chapter 4. Integration among monitoring agents

A workspace is the fundamental user interface of the Tivoli Enterprise Portal.
Through workspaces, you track the situations that monitor events in your
environment. You watch current conditions in your system in the bar charts, pie
charts, and table views of the workspaces. You notice indicators or messages and
drill down in the workspace to specific events that have been triggered by
situations.
Links between workspaces give users a quick way to obtain another level of detail
regarding events. For more comprehensive root cause analysis, the ITCAM agents
for WebSphere Messaging contain integration with operating system agents
through workspace linking, as indicated in Table 5 and Table 6.
Table 5. Workspace linking that is available from WebSphere MQ Monitoring agent
workspaces
From this workspace:

To this workspace:

WebSphere MQ Monitoring Agent Queue Manager

Status

Tivoli Monitoring OS Agent

System Overview

WebSphere MQ Monitoring Agent Application

Connections

Tivoli Monitoring OS Agent

Process Overview

WebSphere MQ Monitoring Agent Queue Open

Handle

Tivoli Monitoring OS Agent

Process Overview

Table 6. Workspace linking that is available from WebSphere Message Broker Monitoring
agent workspaces
From this workspace:

To this workspace:

WebSphere Message Broker Monitoring Agent

Broker Information

WebSphere MQ Monitoring Agent Queue

Manager Status

WebSphere Message Broker Monitoring Agent

Broker Information

Tivoli Monitoring OS Agent System

Overview

WebSphere Message Broker Monitoring Agent

Components

WebSphere MQ Monitoring Agent Queue

Manager Status

WebSphere Message Broker Monitoring Agent

Components

Tivoli Monitoring OS Agent System

Overview

WebSphere Message Broker Monitoring Agent

Message Processing Node Information

WebSphere MQ Monitoring Agent Queue

Status

WebSphere Message Broker Monitoring Agent

Neighbors

WebSphere MQ Monitoring Agent Queue

Manager Status

WebSphere Message Broker Monitoring Agent

Broker Statistics

Tivoli Monitoring OS Agent System

Overview

WebSphere Message Broker Monitoring Agent

Execution Group Statistics

Tivoli Monitoring OS Agent System

Overview

Copyright IBM Corp. 2008, 2010

17

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IBM Tivoli Composite Application Manager for Applications: Offering Guide

Appendix. Support information

If you have a problem with your IBM software, you want to resolve it quickly. IBM
provides the following ways for you to obtain the support you need:
Online
The following sites contain troubleshooting information:
v Go to the IBM Software Support site at http://www.ibm.com/software/
support/probsub.html and follow the instructions.
v Go to the IBM Tivoli Distributed Monitoring and Application
Management Wiki at http://www.ibm.com/developerworks/wikis/
display/tivolimonitoring/Home. Feel free to contribute to this wiki.
IBM Support Assistant
The IBM Support Assistant (ISA) is a free local software serviceability
workbench that helps you resolve questions and problems with IBM
software products. The ISA provides quick access to support-related
information and serviceability tools for problem determination. To install
the ISA software, go to http://www.ibm.com/software/support/isa,

Copyright IBM Corp. 2008, 2010

19

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IBM Tivoli Composite Application Manager for Applications: Offering Guide

Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
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For license inquiries regarding double-byte (DBCS) information, contact the IBM
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Intellectual Property Licensing
Legal and Intellectual Property Law
IBM Japan Ltd.
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The following paragraph does not apply to the United Kingdom or any other
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INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
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This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
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and/or changes in the product(s) and/or the program(s) described in this
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Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this IBM
product and use of those Web sites is at your own risk.

Copyright IBM Corp. 2008, 2010

21

IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
Licensees of this program who wish to have information about it for the purpose
of enabling: (i) the exchange of information between independently created
programs and other programs (including this one) and (ii) the mutual use of the
information which has been exchanged, should contact:
IBM Corporation
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Austin, TX 78758 U.S.A.
Such information may be available, subject to appropriate terms and conditions,
including in some cases payment of a fee.
The licensed program described in this document and all licensed material
available for it are provided by IBM under terms of the IBM Customer Agreement,
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Any performance data contained herein was determined in a controlled
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IBM has not tested those products and cannot confirm the accuracy of
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COPYRIGHT LICENSE:
This information contains sample application programs in source language, which
illustrate programming techniques on various operating platforms. You may copy,
modify, and distribute these sample programs in any form without payment to

22

IBM Tivoli Composite Application Manager for Applications: Offering Guide

IBM, for the purposes of developing, using, marketing or distributing application

programs conforming to the application programming interface for the operating
platform for which the sample programs are written. These examples have not
been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or
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Each copy or any portion of these sample programs or any derivative work, must
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IBM 2009. Portions of this code are derived from IBM Corp. Sample Programs.
Copyright IBM Corp. 2009. All rights reserved.
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IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of
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Other product and service names might be trademarks of IBM or other companies.
A current list of IBM trademarks is available on the Web at Copyright and
trademark information.
Linux is a trademark of Linus Torvalds in the United States, other countries, or
both.
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UNIX is a registered trademark of The Open Group in the United States and other
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Other company, product, and service names may be trademarks or service marks
of others.

Notices

23

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IBM Tivoli Composite Application Manager for Applications: Offering Guide




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