Standard Operating Procedure
For
CRM & Clarity User Settings
Document Version
Need for Modification
Modification Date
Modified By
: Version 1.2
: Use of New Windows OS and Browsers at User Level
: 19-August-2015
: System Administrator (ITPC/Kolkata)
INDEX
Section
1.1
1.2
1.2.1
1.2.2
1.3
Subject
Note Regarding Interdependency of O.S. and Browsers
CRM Settings for Different Operating Systems
Windows XP
Windows Vista/7/8/8.1/10
Clarity Settings for Different Operating Systems
Page No.
3
3
3
6
7
1.1
Note Regarding interdependency of OS and Browsers
CRM portal (http://crm.edc.bsnl.co.in) can only be fully functional through Internet Explorer (IE)
Browsers.
Following Scenarios has been tested to be working. Please use Preferable Browsers for best
performance.
1) Windows XP with Browsers IE6/ IE7/IE8
2) Windows Vista with Browsers IE7/IE8
3) Windows 7 with Browsers IE8/IE9/IE10/IE11
4) Windows 8 with Browsers IE10/IE11
5) Windows 8.1 with IE11
6) Windows 10 with IE11
1.2
(Preferably IE8)
(Preferably IE8)
(Preferably IE8)
(Preferably IE10)
(Only IE11)
(Not Microsoft Edge Browser)
CRM Settings for Different Operating Systems
1.2.1 Windows XP
(i) Appending DNS Suffix :Go to LAN (Right Click) Properties Select Internet Protocol (TCP/IP) Click Properties
Click Advanced Click DNS Tab Select Append these DNS suffixes (in order)
Click Add Enter edc.bsnl.co.in Click Add
(ii) Host Entries at Client PC :(a) Go to run by pressing Windows Key + R Type C:\Windows\System32\Drivers\etc\
in the run window Press Enter Copy hosts file to desktop Open it with
Notepad/WordPad Copy following two lines and append at the end of host file.
10.199.212.116 PE43CRI1.edc.bsnl.co.in
10.199.210.27 pe01cr21.edc.bsnl.co.in
crm.edc.bsnl.co.in
(b) Save it Paste the hosts at original location from where it was copied.
(iii) Checking Services Status : Go to run by pressing Windows Key + R Type services.msc Enter.
Select the services by name Computer Browser and DNS Client Select the
Startup Type as Automatic for both the above service names and start the service by
clicking Start
(iv) Browser Settings (IE6/IE7/IE8/IE9):a. Open Internet Explorer Browser Go to Tools Internet Options Select
Security Tab Select Local Intranet Select Custom level Under Reset
to Field Select Low Click Reset Button Click Yes in the pop up window
Click OK.
b. Select Trusted sites Select Sites Add following two URLs under Add this
website to the zone field as shown in screen shot.
http://crm.edc.bsnl.co.in
http://clarity.edc.bsnl.co.in
1.2.2
c.
Repeat the process as mentioned in point (a) above by selecting Trusted Sites.
d.
Apply the settings and close Internet Explorer (IE) Browser.
e.
To access CRM application of CDR, open a new window in IE browser and type
http://crm.edc.bsnl.co.in
f.
Then login through the credentials allotted and accept all installation prompt
appear as pop up for Siebel application. This has be run initially for first time
after browser settings as shown below.
Windows Vista/7/8/8.1/10
Follow the steps mentioned above at point (i), (ii), (iii) and (iv) at section 1.2.1
Windows XP.
Use preferable browsers as mentioned at section 1.1 Note Regarding
interdependency of OS and Browsers.
1.3
Clarity Settings for Different Operating Systems
Clarity Application used in CDR project is completely Java based. So appropriate Java Run Time
Environment (JRE) version needs to be installed at the user system depending upon Operating
System installed in it. Following are the Java Versions for various Operating Systems
(i)
For Windows XP Install Java Version 1.5 (i.e. J2SE Runtime Environment 5.0 Update 11) as
shown below through screen shots.
(ii)
For Windows Vista/7/8/8.1/10 Install Java Version 1.6 (i.e. Java 6 Update 10) as shown
below through screen shots.
10
Note: - With higher version of java other than mentioned above you may get error messages at login page.
Most of the problems in Clarity are due to in appropriate version of Java installed.
11
