Handling Job Interview
Handling Job Interview
JOB INTERVIEW
By Mr. Made
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Effective Interviewing
For any job interview, it's important to be prepared to ace the interview and impress
the interviewer from the moment you arrive. Here are some tips on how you can make
the right impression.
Interview Tip 1: Look the Part
Plan to dress professionally in conservative clothing with appropriate shoes, minimal
jewelry, and perfume. Even if the office is casual, you should dress in business attire.
Interview Tip 2: Before the Interview
Bring a portfolio with extra copies of your resume, a list of references, and a notepad
and pen. Use a breath mint before you enter the building. Leave the gadgets at home
or turned off in your bag or briefcase.
Interview Tip 3: Arrive on Time
Arrive a few minutes early for your interview. If you're not sure where you're going
get directions ahead of time (Mapquest or Google Maps) and do a trial run, so you
know where you're going. When you arrive for your interview, greet the receptionist
and let him or her know why you are there.
Interview Tip 4: Answer Questions Calmly
During the interview try to remain as calm as possible. Ask for clarification if you're
not sure what's been asked and remember that it is perfectly acceptable to take a
moment or two to frame your responses so you can be sure to fully answer the
question.
Interview Tip 5: Ask Questions About the Job
Be prepared with questions of your own, because you will probably be asked if you
have any at the end of the interview. Having questions will show that you've done
your homework and are truly interested in the position.
Interview Tip 6: Follow Up
Ask your interviewer for a business card. That way, you'll have the correct spelling of
names and job titles for your thank you notes and follow up calls. It's important to
thank the interviewer for their time and to let them know that you look forward to
hearing from them. Follow up by sending a thank you note to everyone you
interviewed with.
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Top 20 Interview Questions-Answer
1. What were your responsibilities?
When you are asked questions related to your current or previous positions, it's
important to be specific and to be positive about what you did in your previous
position(s).
The best way to respond is to describe your responsibilities in detail and to
connect them to the job you are interviewing for. Try to tie your responsibilities in
with those listed in the job description for the new position. That way, the employer
will see that you have the qualifications necessary to do the job. Focus most on your
responsibilities that are directly related to the new job's requirements.
It's also important to be honest. Don't embellish your job, because you
don't know who the hiring manager will be checking with when they check your
references.
2. What did you like or dislike about your previous job?
When you're asked what don't like about your previous job, don't be too
negative. The reason is that you don't want the interviewer to think that you'll speak
negatively about the new job or the company when you're ready to move on, if you
get this job. Rather, it makes sense to talk about yourself and what you're looking for
in a new role.
Sample Answer
a. I enjoyed the people I worked with. It was a friendly and fun atmosphere and I
actually enjoyed going into work each morning. I felt the leadership team was
great as well. They knew all of their employees on a first name basis and tried to
make those personal connections. I also enjoyed that fact that the office tried to do
community outreach with local organizations.
b. One of the reasons I am leaving is that I felt I was not challenged enough at the
job. As a fresh face in the working world, the company offers a great opportunity
for a good entry level position; however, after being there for so many years, I felt
I was not able to reach my full potential because of the lack of challenge and there
was no room for advancement in the company. While I did enjoy working there
and appreciate the skills I developed while with the company, I feel my skill
set can be better utilized elsewhere, where my capabilities are more recognized
and there is the opportunity for growth.
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3. What were your starting and final levels of compensation?
Interviewers expect a candidate for employment to be able to provide the
details of their compensation history. Be prepared to tell the interviewer how much
you earned at each of your prior positions.
Make sure that what you tell the interviewer matches what you listed on your
job application. Refresh your memory prior to the interview by reviewing your salary
history, so, you can speak in detail and accurately. Don't exaggerate or inflate your
earnings. Many employers will check references and confirm your salary history prior
to making a job offer. A discrepancy between what you reported and what the
employer says could knock you out of contention for the job.
4. What major challenges and problems did you face? How did you handle
them?
When asked the job interview question "How did you handle a challenge?" be
sure to include specific examples of how you handled a particular difficult situation.
Discuss how you researched the issue and contributed to finding a solution. Examples
of good responses include:
a.
b.
When the software development of our new product stalled, I coordinated the
team which managed to get the schedule back on track. We were able to
successfully troubleshoot the issues and solve the problems, within a very short
period of time.
c.
A long-term client was about to take their business to a competitor. I met with
the customer and was able to change how we handled the account on a day-to-day
basis, in order to keep the business.
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Sample Answers
a.
When I'm working on a project, I don't want just to meet deadlines. Rather, I
prefer to complete the project well ahead of schedule.
b.
I have exceeded my sales goals every quarter and I've earned a bonus each year
since I started with my current employer.
c.
My time management skills are excellent and I'm organized, efficient, and take
pride in excelling at my work.
d.
I pride myself on my customer service skills and my ability to resolve what could
be difficult situations.
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Turn a Negative into a Postive
Another option is try to turn a negative into a positive. For example, a sense of
urgency to get projects completed or wanting to triple-check every item in a
spreadsheet can be turned into a strength i.e. you are a candidate who will make sure
that the project is done on time and your work will be close to perfect.
Note that the term "weakness" isn't used in the sample answers - you always want to
focus on the positive when interviewing.
Sample Answers
a. When I'm working on a project, I don't want just to meet deadlines. Rather, I
prefer to complete the project well ahead of schedule.
b. Being organized wasn't my strongest point, but I implemented a time
management system that really helped my organization skills.
c. I like to make sure that my work is perfect, so I tend to perhaps spend a little too
much time checking it. However, I've come to a good balance by setting up a
system to ensure everything is done correctly the first time.
d. I used to wait until the last minute to set appointments for the coming week, but I
realized that scheduling in advance makes much more sense.
e. Sometimes, I spend more time than necessary on a task, or take on tasks
personally that could easily be delegated to someone else. Although I've never
missed a deadline, it is still an effort for me to know when to move on to the next
task, and to be confident when assigning others work.
f. I had difficulty with calculus during college, but I persevered with tutoring
assistance and extra effort and completed 2 levels with a B minus average.
g. I've learned to make my perfectionism work to my advantage at work. I am
excellent at meeting deadlines, and with my attention to detail, I know my work is
correct.
h. I used to like to work on one project to its completion before starting on another,
but I've learned to work on many projects at the same time, and I think it allows
me to be more creative and effective in each one.
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7. How do you handle stress and pressure?
A typical interview question, asked to get a sense of how you handle on-thejob stress, is "How do you handle pressure?" Examples of good responses include:
a.
Stress is very important to me. With stress, I do the best possible job. The
appropriate way to deal with stress is to make sure I have the correct balance
between good stress and bad stress. I need good stress to stay motivated and
productive.
b.
I react to situations, rather than to stress. That way, the situation is handled and
doesn't become stressful.
c.
I actually work better under pressure and I've found that I enjoy working in a
challenging environment.
d.
From a personal perspective, I manage stress by visiting the gym every evening.
It's a great stress reducer.
e.
f.
g.
I find that when I'm under the pressure of a deadline, I can do some of my most
creative work.
h.
I'm not a person who has a difficult time with stress. When I'm under pressure, I
focus, and get the job done.
i.
j.
I find a past pace to be invigorating, and thrive when the pressure is on.
k.
I've done some of my best work under tight deadlines, where the atmosphere was
very stressful.
l.
I'm the kind of person who stays calm under pressure, and handles stress fairly
easily.
It's a good idea to give examples of how you have handled stress to your
interviewer. That way, they get a clear picture how well you can work in stressful
situations.
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8. Describe a difficult work situation / project and how you overcame it.
There is no right or wrong answer to questions like "What are the most
difficult decisions to make?" or "Describe a difficult work situation / project and how
you overcame it." These are behavioral interview questions designed to discover
how you handled certain situations. The logic behind these types of questions is that
how you behaved in the past is a predictor of what you will do in the future.
Give concrete examples of difficult situations that actually happened at work.
Then discuss what you did to solve the problem. Keep your answers positive ("Even
though it was difficult when Jane Doe quit without notice, we were able to rearrange
the department workload to cover the position until a replacement was hired.") and be
specific. Itemize what you did and how you did it.
The best way to prepare for questions where you will need to recall events and
actions is to refresh your memory and consider some special situations you have dealt
with or projects you have worked on. You can use them to help frame responses.
Prepare stories that illustrate times when you have successfully solved a difficult
situation.
9. What was the biggest accomplishment / failure in this position?
Your potential employer will want to know what you accomplished, and what
you didn't, in your current or last position.
The best way to respond is to give an example of something you accomplished
that is directly related to the job you are interviewing for. Review your resume and
review the job posting. Find the best match and use that to show how what you
accomplished will be beneficial to the company you are interviewing with.
If you wrote a targeted cover letter when applying for the job use the
information you included to create your response. For example, if you are
interviewing for a job at a school where you will need to manage student registration,
explain to the interviewer how you registered students for courses, designed and
managed registration software, and solved customer problems.
If you didn't fail at anything, say so. If you can think of an example, be sure
that it's a minor one and turn it into a positive. For example, if you were working on a
project that was behind deadline, explain to the interviewer how you adjusted the
workload and the timeline to get back on track and ahead of schedule.
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10. How do you evaluate success?
Best answer to the interview question "How do you evaluate success?":
I evaluate success in different ways. At work, it is meeting the goals set by my
supervisors and my fellow workers. It is my understanding, from talking to other
employees, that the GGR company is recognized for not only rewarding success, but
giving employees opportunity to grow as well. After work, I enjoy playing softball, so
success on the field is catching the winning pop-up.
11. Why are you leaving or have left your job?
One of the questions that is typically asked in an interview is "Why are you
leaving your job?" or "Why did you leave your previous job?" if you have already
moved on. If you were fired from your job, use these answers to respond. If you left
of your own accord, review these suggestions on how best to answer and tailor your
response to meet your particular situation. Be direct and focus your interview answer
on the future, especially if your leaving wasn't under the best of circumstances.
Don't Badmouth Your Boss
Regardless of why you left, don't speak badly about your previous
employer. The interviewer may wonder if you will be bad-mouthing his company
next time you're looking for work. I once interviewed a person who told me that her
last employer was terrible. They didn't pay her enough, the hours were awful and she
hated the job. That company happened to be my company's biggest, and most
important, customer. And there is no way I would have hired someone who felt that
way, justified or not, about our valuable client. So, she gave up any opportunity of
getting the job as soon as she answered the "Why did you leave?" question.
Prepare answers to typical job interview questions, like this one, in advance.
Practice your responses so you sound positive, and clear, about your circumstances
and your goals for the future.
Sample answers to the interview question "Why did you leave your job?
a.
I found myself bored with the work and looking for more challenges. I am an
excellent employee and I didn't want my unhappiness to have any impact on the
job I was doing for my employer.
b.
There isn't room for growth with my current employer and I'm ready to move on
to a new challenge.
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c.
I'm looking for a bigger challenge and to grow my career and I couldn't job hunt
part time while working. It didn't seem ethical to use my former employer's time.
d.
I was laid-off from my last position when our department was eliminated due to
corporate restructuring.
e.
I'm relocating to this area due to family circumstances and left my previous
position in order to make the move.
f.
I've decided that is not the direction I want to go in my career and my current
employer has no opportunities in the direction I'd like to head.
g.
After several years in my last position, I'm looking for an company where I can
contribute and grow in a team-oriented environment.
h.
i.
j.
I am interested in a job with more responsibility, and I am very ready for a new
challenge.
k.
I left my last position in order to spend more time with my family. Circumstances
have changed and I'm more than ready for full-time employment again.
l.
I am seeking a position with a stable company with room for growth and
opportunity for advancement.
m.
I was commuting to the city and spending a significant amount of time each day
on travel. I would prefer to be closer to home.
n.
To be honest, I wasn't considering a move, but, I saw this job posting and was
intrigued by the position and the company. It sounds like an exciting opportunity
and an ideal match with my qualifications.
o.
This position seemed like an excellent match for my skills and experience and I
am not able to fully utilize them in my present job.
p.
The company was cutting back and, unfortunately, my job was one of those
eliminated.
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Joyce Lain Kennedy's sample answers to the interview question "Why do you
want this job?"
a.
This is not only a fine opportunity, but this company is a place where my
qualifications can make a difference. As a finance executive well versed in the new
stock options law, I see this position as made to order. It contains the challenge to
keep me on my toes. That's the kind of job I like to anticipate every morning.
b.
I want this job because it seems tailored to my competencies, which include sales
and marketing. As I said earlier, in a previous position I created an annual
growth rate of 22 percent in a flat industry. Additionally, the team I would work
with looks terrific.
c.
I well understand that this is a company on the way up. Your Web site says the
launch of several new products is imminent. I want be a part of this business as it
grows.
d.
Having worked through a college business major building decks and porches for
neighbors, this entry-level job for the area's most respected home builder has my
name on it.
e.
f.
This job is a good fit for what I've been interested in throughout my career. It
offers a nice mix of short- and long-term activities. My short-term achievements
keep me cranked up and the long-term accomplishments make me feel like a
billion bucks.
g.
I want this job selling theater tickets because I'd be good at it. I'm good at
speaking to people and handling cash. I would like a job with regular hours and
I'm always on time.
h.
i.
I'd fit right in as a counter clerk in your fine drycleaners. I have observed that
the counter clerk position requires competence at handling several activities in
quick order -- customer service, payments, bagging and phones. I like
multitasking and, as a homemaker, I have a lot of practice in keeping all the balls
in the air.
j.
The work I find most stimulating allows me to use both my creative and research
skills. The buzz on this company is that it rewards people who deliver solutions to
substantial problems.
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13. Why should we hire you?
A typical interview question, asked to get your opinion, or to validate the
interviewer's opinion, on why you would be the best candidate for the position, is
"Why should we hire you?"
The best way to respond is to give concrete examples of why your skills and
accomplishments make you the best candidate for the job. Take a few moments to
compare the job description with your abilities, as well as mentioning what you have
accomplished in your other positions. Be positive and reiterate your interest in the
company and the position.
14. What are your goals for the future?
The best way to respond to the interview question "What are your goals for the
future?" or "Where do you see yourself in five years?" is to refer to the position and
the company you are interviewing with.
Don't discuss your goals for returning to school or having a family, they are
not relevant and could knock you out of contention for the job. Rather, you want to
connect your answer to the job you are applying for. Examples of good responses
include:
a.
b.
c.
d.
In the XYZ Corporation, what is a typical career path for someone with my skills
and experiences?
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Salary Negotiations
Once you know what you should be earning, how do you go about getting it?
Start by being very patient. When interviewing for a new position, do your best not to
bring up compensation until the employer makes you an offer. If you're asked what
your salary requirements are, say that they are open based upon the position and the
overall compensation package. Or tell the employer you'd like to know more about the
responsibilities and the challenges of the job prior to discussing salary.
Another option is to give the employer a salary range based upon the salary
research you've done up front. Once you've received the offer you don't need to accept
(or reject) it right away. A simple "I need to think it over" can get you an increase in
the original offer.
And if you're ambivalent about the position a "no" can bring you a better offer
too. I turned down a position I knew I didn't want, regardless of salary, and received
three follow-up phone calls upping the compensation package. Be careful though, if
you do definitely need that new job there's a risk that the employer may accept your
declining the position and move on to the next candidate.
Salary and Paycheck Calculators
When you're considering a job offer, it's important to know the bottom line how much your net pay will be. You can use these free salary and paycheck
calculators to estimate how much you'll bring home in your paycheck:
Negotiating a Raise
If you are currently employed and want a raise, start by being prepared. Gather
your salary survey information, recent performance appraisals that document the job
you're doing, and any other relevant information. Be aware of company policy
regarding compensation. Some employers are limited by budget constraints and can
only give raises at certain times of the year, regardless of the circumstances.
Have a clear idea of what you want. Determine the salary range you're looking
for and justification for the increase and have both ready to review with your
supervisor. Be flexible. Would you consider an extra couple of weeks vacation instead
of a raise? I know someone who has regularly taken time-off instead of money and
now has six vacation weeks a year... Then, ask your supervisor for a meeting to
discuss salary. Present your request, supported by documentation, calmly and
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rationally. Don't ask for an immediate answer. Your boss is mostly likely going to
have to discuss it with Human Resources and/or other company managers.
Despite your best efforts, there may simply not be enough money in the
budget to increase your salary or compensation package offer. The company may also
not want to create inequities by paying one person more than others in a similar
position. In that case, you can at least know you tried. Plus, if this is a job you really
think that you're going to love, consider whether the company culture, the benefits,
and the job itself are worth it - regardless of the salary.
How to Ask for a Raise
If you're thinking about a pay increase and it doesn't look like it's going to
happen without action on your part, it's important to be prepared before you ask for a
raise.
Here are tips and advice on how to get ready to ask for a raise, how to request
a pay raise diplomatically, and what to expect after you ask for a salary increase.
Get Ready to Ask for a Raise
a. Review salary survey information. Check out salary surveys to see what
your job is worth, review recent performance appraisals that document the job
you're doing, and review any other relevant information that will support your
request for a raise.
b. Be aware of company policy. Know your company policy regarding
compensation. Some employers are limited by budget constraints and can only
give raises at certain times of the year, regardless of the circumstances.
c. Know what you want. Have a clear idea of what you want. Know how much
of a raise you're looking for and your justification for the increase and have
both ready to review with your manager.
d. Be flexible. Would you consider an extra couple of weeks vacation instead of
a raise? How about a flexible work schedule? Consider what might be a good
alternative if the money isn't in the budget to give you a raise.
e. Request a meeting. Ask your manager if you can schedule a meeting to
discuss salary.
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How to Ask for a Raise
If your paycheck is falling short and you are ready to ask for raise, these tips on how
to ask for a raise from Tom Silver, SVP, North America of Dice will help you
negotiate a pay increase:
a.
Make sure you have talking points that are clear and backed up by
documented information (have you driven cost-savings, positive reviews for
your work throughout the year from peers, how did you help the company
meet its goals);
b.
Know what the going rate is for your job in the region;
c.
d.
If the raise doesn't materialize, have a fall-back plan i.e. do you want a title
change; do you want to work on an emerging technology project.
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Tell Me About Yourself - Best Answers
Because it's such a common interview question, it's strange that more
candidates don't spend the time to prepare for exactly how to answer it. Perhaps
because the question seems so disarming and informal, we drop our guard and shift
into ramble mode. Resist all temptation to do so.
Your interviewer is not looking for a 10-minute dissertation here. Instead,
offer a razor sharp sentence or two that sets the stage for further discussion and sets
you apart from your competitors.
Your Unique Selling Proposition (USP)
Give them "your synopsis about you" answer, specifically your Unique Selling
Proposition. Known as a personal branding or a value-added statement, the USP is a
succinct, one-sentence description of who you are, your biggest strength and the
major benefit that a company will derive from this strength. Here is an example of a
Unique Selling Proposition: "I'm a seasoned Retail Manager strong in developing
training programs and loss prevention techniques that have resulted in revenue
savings of over $2.3Million for (employer's name) during the past 11 years."
What a difference you've made with this statement. Your interviewer is now
sitting forward in her chair giving you her full attention. At this point, you might add
the following sentence: "I'd like to discuss how I might be able to do something like
that for you." The ball is now back in her court and you have the beginnings of a real
discussion and not an interrogation process.
Be Specific
The key is that you must lead with your strongest benefit to the employer. Be
specific and don't wander about with some laundry list of skills or talents. Be sure to
put a monetary value on your work if at all possible and be ready with details when
you're called upon. Give an estimated value to the $$ you've either helped to make or
save for your employer.
Be Prepared
When you walk into an interview, remember to always expect the "tell me
about yourself" question. Prepare ahead of time by developing your own personal
branding statement that clearly tells who you are, your major strength and the clear
benefit that your employer received. The advantages of this approach are that you'll
quickly gain their attention and interest them in knowing more. You'll separate
yourself from your competitors. You'll also have a higher chance of being positively
remembered and hired.
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More info
Interviewers will sometimes start an interview with an open ended question
like "Tell me about yourself." It's a way to break the ice and make you feel more
comfortable during the interview process. It's also a way for the hiring manager to get
insight into your personality to help determine if you're a good fit for the job.
Sharing too much or too little information isn't a good idea. The interviewer
doesn't want to know everything about you, but disclosing too little can make him or
her wonder why you aren't more open.
What to Share With The Interviewer
Although it might be tempting to share a list of your most compelling
qualifications for the job at hand, a more low-key approach will probably help you to
develop a personal rapport with your interviewer.
Try starting out by sharing some personal interests which don't relate directly
to your work. Examples might include a hobby which you are passionate about like
quilting, astronomy, chess, choral singing, golf, skiing, tennis or antiquing.
Interests like long distance running or yoga which help to represent your
healthy, energetic side are worth mentioning. Pursuits like being an avid reader or
solving crossword puzzles or brain teasers will help to showcase your intellectual
leaning. Interests like golf, tennis and gourmet food might have some value if you
would be entertaining clients in your new job.
Volunteer work will demonstrate the seriousness of your character and
commitment to the welfare of your community. Interactive roles like PTA volunteer,
museum tour guide, fundraiser, or chair of a social club will help show your comfort
with engaging others.
Avoid Politics and Controversy
Typically, you would steer clear of controversial topics like politics or
religion. It's important to avoid any references to topics that would cause concern
about your ethics, character, productivity or work ethic. You also don't need to share
personal information about your family. There is no need to discuss spouses, partners,
children or any other strictly personal information.
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Transition to Professional from Personal
After sharing a few interesting personal aspects of your background, you can
transition to sharing some key professional assets that would help you to add value if
you were hired for your target job. Consider using phrases like "In addition to those
interests and passions, my professional life is a huge part of who I am, so I'd like to
talk a bit about some of the strengths which I would bring to this job."
Share Your Expertise
Then be ready to share three or four of the personal qualities, skills and/or
areas of expertise which would help you to excel in the job for which you are
interviewing. Ultimately you will want to share several other strengths before the
interview is over.
Make a list before you go the interview, so you know what you will share.
Look at the job description and match it with your skills. Then share the top few skills
which make you an ideal candidate for the job.
However, be careful not to overwhelm the interviewer with too much
information. After mentioning three or four strengths, you might mention that you
have several other assets which you would like to discuss as the interview unfolds.
At first, you should only mention the asset and allude only briefly to some
proof of how you have tapped it to your advantage. For example, you might say that
you love to give presentations and that has helped you to generate lots of leads at sales
dinners for prospective clients.
Later in the interview, you will want to be more specific and detailed in
discussing situations, interventions and results flowing from your strengths.
17. Who was your best boss and who was the worst?
With the question "Who was your best boss and who was the worst?" the interviewer
is trying to discover if you assess blame or carry a grudge. The interviewer also wants
to determine if you are match for the leadership style of the company.
Best Answers
a.
I've learned from each boss I've had. From the good ones, what to do, from the
challenging ones - what not to do.
b.
Early in my career, I had a mentor who helped me a great deal, we still stay in
touch. I've honestly learned something from each boss I've had.
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18. What are you passionate about?
When you're asked what you're passionate about during a job interview it's a
good opportunity to share what is important in your life. It's also an opportunity to
show your dedication and what's important to you.
Your response doesn't need to be work focused, but do be sure that what you
share isn't something that could potential cut in to your working hours. For example,
you don't want to say that you're a mountain climber with the goal of climbing
Mountain Everest or that you're getting ready for the Tour de France or looking to
spend the winter skiing in Aspen.
Sample Answers: What Are You Passionate About?
a.
One of my greatest passions is helping others. When I was younger, I've enjoyed
helping mom with household repairs. As I grew older, that habit grew and I
desired to help others as well. I like helping people find solutions that meet their
specific needs.
b.
I'm passionate about painting. I take an evening art class once a week and try to
find time each weekend to paint. Painting is a good way for me to relax and even
though I don't have much talent, I do it enjoy it.
c.
I lost my father to pancreatic cancer and ever since then, I have spent time
volunteering to help raise awareness and funding for cancer research. I volunteer
for PanCan, the advocacy group, and I'm part of their volunteer network. One of
the things I'm passionate is to assist in finding a cure, however I can.
d.
I'm passionate about making a difference. When I'm involved with a project at
work I want to do my best to achieve success. I feel the same way about what I do
in my personal life.
e.
I'm an avid skier and I like to spend weekends and vacations on the ski slopes.
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Tell me about a time when you had to deal with a co-worker who wasn't doing
his/her fair share of the work. What did you do and what was the outcome?
I worked closely with Ann who, for the most part, always carried her fair share of
the work load. During a stressful time, working on a project with a deadline, I
realized Ann's contributions to the project were almost minimal. I made the decision
to wait until after the project to speak with her. I'm glad I did, because I learned she'd
been going through a very tough time in her personal life and she appreciated my
willingness to go the extra mile so the project was completed on time. As a result, our
ability to work well together significantly increased.
Give me an example of a time when you took the time to share a co-worker's or
supervisor's achievements with other?
At my most recent position, one of my co-workers, Dan, did an outstanding job of
calming an irate customer, solving the customer's problem and completing a sale.
When our boss asked me how things were going, I told him everything was going fine
and that Dan had just completed calming an irate customer and closing a sale. It was
a win-win-win- for our boss, Dan and the customer.
Tell me about a time that you didn't work well with a supervisor. What was the
outcome and how would you have changed the outcome?
Early in my career, I had a supervisor (Judy) who was in a fairly good mood on
Monday, but it deteriorated each day until by Friday, the supervisor was finding fault
with everything I did. I didn't realize, until I left that position, that I had been a
contributor to the decline in her mood. Judy would ask me how my weekend was (on
Monday) and during the week she would ask how it was going. I would tell her how
much fun I was having (I was single) and how I was looking forward to the weekend
plans. After I left, I realized my life was in complete contrast to hers and I reminded
her of it almost daily. When she asked the questions, I should have had a quick
answer, and then asked her how she was doing!
Have you worked with someone you didn't like? If so, how did you handle it?
Yes, I've worked with someone whom I found difficult to like as a person. However,
when I focused on the skills they brought to the job, their ability to solve problems
and the two things I did appreciate, slowly my attitude towards them changed. We
were never friends, but we did work well together.
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Tell me about a time that you helped someone.
Most recently, we had a new hire (Paul) that was really struggling with getting to
work on time, and I knew the boss (Harry) was getting irritated. Over lunch one day I
explained to Paul how important it was to our boss for everyone to be there at least
10 minutes early. It was personal with the Harry, but you could really get on his bad
side when you were frequently late. The new employee was grateful for the advice. At
his previous employment, the boss was only concerned about the work getting done on
time; he/she did not "watch the clock".
Tell me about a time that you misjudged a person.
There was a long-time employee (George) at my second company who was very
gruff when he spoke to me. At first, I went out of my way to win the George's
approval. Then I realized that was compounding the problem. So I observed how he
interacted with other employees and discovered I wasn't alone. He was gruff to most
people. I quit trying to gain his approval and, in the process, discovered he'd learned
his behavior from a former boss he'd had whom he admired.
How do you get along with older (younger) co-workers?
a. Suggested answer if your co-workers are older:
There are times when I just know that a new way of doing something makes more
sense to me; but, first hand, I learned that my "better way" may not be the best
way to get the job done. As a consequence, I respect my older co-workers
knowledge and I've learned how to make a suggestion at the appropriate time.
b. Suggested answer if your co-workers are younger:
I quickly realized it was not my job to "parent" the younger people with whom I
work; it was my job to get to know them and for us to find common ground where
we could effectively work together. It took time, but the result was worth the
effort.
20. Questions about your career goals.
Job Interview Questions About Your Career Goals and Sample Answers
The overall theme for each of the answers below is: have you thought about the
impact of your decisions at the time you made them - or do you have a reactive
response to most situations. Far too often, a person's career appears to have happened
by chance. In todays fast-paced, ever changing world of work, employer's want to
know if they can count on you to make good decisions, not knee-jerk reactions.
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Start with your graduation from college and explain the rationale behind each of
your career moves.
When I graduated from college, I was immediately recruited by the ABC Company.
As my resume reflects, I received two promotions and then a recruiter contacted for
the position at the XYZ Company. I've been there for the past 4 years and have
learned a great deal, while making significant contributions to my department.
Also, explain the thinking process that went into make each of those decisions.
For my first job, I was happy to know I would be working in a job that utilized my
education. It was exciting to know that within just a few weeks of graduation, I had
my first paycheck. My thinking behind the XYZ position centered on the fact that they
have a global presence, it was a definite promotion and positioned me to be a viable
candidate for the marketing position with your company.
How many hours a day/week do you need to work to get the job done?
I use my time efficiently at work and, for the most part, it's not the number of hours I
work; but how effective my time has been to accomplish the job. I'm sure my
references will tell you I was more than willing to put in the time to be sure the job
was completed as quickly and as professionally as possible.
If you stayed with your current company, what would be your next move?
The upward mobility at my current company would most likely be in the global
marketing department.
How do you measure success?
I measure professional success by the standards of the company for which I work,
the feedback I receive from my peers, supervisors and subordinates. Personally, it is
to know I'm regarded as a good husband, father and member of society.
Describe your dream job.
As a child, I dreamed of being the starting pitcher for the Chicago Cubs. When I
realized I did not have a fast ball, or a change -up; I concentrated on my skills in
marketing because I realized it is an area where I not only can make significant
contributions, but I enjoy using my talent in a corporate environment.
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FOR YOUR WRITTEN TEST
1. Please look at Job Advertisement on internet. And then decide for yourself one of
the jobs offered. Next, write a letter of application and CV. And send it via email.
(70%)
2. Please write the answer of Top 20 Interview Questions-Answer on the paper
provided by the teacher. (30%)