UNIVERSITY OF LAHORE
LAHORE BUSINESS SCHOOL
BUSINESS COMMUNICATION
FACULTY: ARSHAD HUSAIN
email: [email protected]
COURSE OUTLINE
Aim & Objective: The purpose of this course outline is to provide you with a
foundation in Business Communication. You will be encouraged to critically
evaluate each perspective using your own judgment in personal communication
patterns in relation to the business world. You will be guided during class
discussions, and lectures through practical, personal and theoretical knowledge,
and experience. All this, in the ultimate analysis, will aid you in reaching
decisions with the aim of accomplishing profit maximization, and in the ultimate
analysis, the competitive advantage for both you and your organization. We will
carefully examine various types of communications in organizations including
processes in preparing effective business messages in organizations. We will
consider strategies for successful speaking and listening including
the
application process leading to interviews and the follow-up process.
SESSIONS/WEE
K
1
LECTURE OUTLINE
INTRODUCTIONS
FACULTY/CLASS
OVERVIEW OF THE COURSE
OUTLINE, TEACHING
METOHODOLGY, GRADING PLAN.
TOPIC FOR THE PRESENTATION
GENERAL DISCUSSION ON THE
COURSE
THE IMPORTANCE AND BENEFITS
OF EFFECTIVE COMMUNICATION
LEARNING
OBJECTIVES
GETTING TO
KNOW EACH
OTHER IN THE
CLASS
CHALLENGES OF
COMMUNICATION
IN THE GLOBAL
MARKET
THE 7 Cs OF EFFECTIVE
COMMUNICATION
USING THE RIGHT
LEVEL OF
LANGUAGE
BUSINESS COMMUNICATION AND
THE GLOBAL CONTEXT
BUSINESS COMMUNICATION AND
BACKGROUND TO
INTERCULTURAL
COMMUNICATIONS
INFLUENCES ON
THE ETHICAL CONTEXT
PERSONAL
ETHICS
THE IMPORTANCE
OF EMAILS &
OTHER
COMMUNICATION
TECHNOLOGIES
PLANNING AND
ORGANIZING THE
MESSAGE
BUSINESS TECHNOLOGY IN THE
TECHNOLOGICAL WORLD
THE PROCESS OF PREPARING
EFFECTIVE BUSINESS MESSAGES
8
9
MID TERM EXAMS
THE APPEARANCE AND DESIGN
OF BUSINESS MESSAGES
10
GOOD NEWS AND NEUTRAL
MESSAGES
11
PERSUASIVE WRITTEN
MESSAGES
12
SHORT AND LONG REPORTS
13
STRATEGIES FOR SUCCESSFUL
SPEAKING AND LISTENING
REDUCTION OF
STAGE FRIGHT
AND IMPROVING
LISTENING SKILLS
14
THE JOB APPLICATION PROCESS
15
INTERVIEWS AND FOLLOW-UP
SELF
ASSESSMENT AND
THE WRITING OF
RESUMES
ACTIVITIES
DURING THE JOB
INTERVIEW
PROCESS
16
PRESENTATIONS & RESEARCH
REPORTS
FINAL TERM EXAM
17
SPECIAL TIME
SAVING MESSAGE
MEDIA
PROVISION OF
FAVORABLE
REPLIES
REQUESTS AND
THE PROPER
WRITING OF
SALES LETTERS
PRESENTATION OF
REPORTS
Recommended Books
1. Effective Business Communications by Herta A Murphy
Grading & Evaluation Plan
Quizzes
Mid Terms
Project Report
Presentation
Class participation
Final
Total
15 points
30 points
05 points
05 points
05 points
40 points
100 points