SUPERVISORY MANAGEMENT N4 MODULE 1 INTRODUCTION TO SUPERVISIONMODULE 1 Introduction to Supervision Distinguish between the purpose and nature of supervision. (10) ‘The PURPOSE of supervision > Is to direct, dd and co-ordinate the work of others to achieve specific objectives, ‘> Asupervisor guides his subordinates to produce the desired quantity and quality ‘of work in time. + The supervisormustalso see thatthe workers’ needs are satisfied and that they are motivated. NATUF + The supervisor has been given the authority to direct the work of others and is responsible fo: their output. ‘> His position is on the lower level of the management team, wich has been established by top management. ‘> Supervision isto understand the job so that work problems can be solved. Name the members ofthe supervisor's team. (3) + skilled workers semi-skilled workers + Unskiled workers What are the members of the supervisor team called? (1) Non-managerial workers EASTCAPE MIDLANDS COLLEGEDistinguish between executives, managers, supervisors and employees. (6) Executive ‘= Is ahighly placed manager & Is responsibie for the performance of a group of middle managers ‘S _ They establish the organisation's objectives, broad plans. and general policies. Middle managers Report to an executive They direct supervisors towards the goals of the organisation ‘Supervisor Report to midcle managers. = Interacts direcly with the work force. = _Isresponsible forimplementing the goals, polices and plans of the organi Employee Receive directions from supervisors. They perform specific tasks, They are only responsible for their own performance. They are refered to as "hands-on-work" employees, 9000 EASTCAPE MIDLANDS COLLEGE 2‘Supervisors provide the vtallinkage between management goals and meaningfuletfor, Draw a fully labelled diagram thet llusiatee the supervisor ae ink person, (2) Name the most sought after quaiies of a supervisor. OR ‘Name the charactersics of a supervisor. (10) Energy and good health Abit to get along wth people Job - know how Self contol Dedication ane dependability Teachabity Problem-solving skis Leadership potential Abily to stay en course Positive altitude towards management EASTCAPE MIDLANDS COLLEGE 3Name FOUR groups of people that a supervisor usually has to deal with. (4) = Own immediate supervisor = Subordinates == colleagues - fellow supervisor == Specialists - Industral engineer / Safety officer "= Trade Union Representatives / Shop steward List the particular duties ard responsiblites of the supervisor. (10) 1. Production + Assign employees to jobs * Meet production sctedules 2. Maintenance + Check equipment for correct operation + Maintain clean and orderly working environment 3, Method improvement + Improve work methed + Co-operate with industrial engineering in developing better methods 4 Quality + Insure that quality standards are met * Inspect incoming material 5 Coste + Control and reduce costs * Analyse budget 6 7 ‘elation + Train employees * Appraise employees performance The above question can also be asked as: Name the particular duties and responsibilities of a supervisor and give examples of each EASTCAPE MIDLANDS COLLEGE‘State the broad functions of the management process. (5) Planning Organising Staffing Aetvating/Direxting Controlling Discuss the management process. (10) Planning Is the setting of goals and to establish plans to achieve them, Organising ‘Arrange jobs in such a way 80 they are more effective. fin ‘Selecting and placing the right number of people in the appropriate job. Activating Directing Motivate, communicale and lead. Controling Is to regulate the work process and the people who carry it out ‘Explain what is meantby the balancing act. (3) {it means that the supervisor must divide his time between management work and technical work. “The time spent on tecnnical work decreases as managers move up the management ladder. EASTCAPE MIDLANDS COLLEGE 5Briefly explain the diference between management work and technical works (5) ‘Management Work 1 is mostly mental and needs concentration / itis to get resits through the efforts of ether people 7 planning, organising, stafing directing and control are part of management ‘work ‘Technical Works Vitis the work ofa specific ob or oceupation Is the work what an operator does, input (raw material) are converted into outputs (products) the time a manager spends on technical work decreases as he move up the management ladder id or diagram that illustrates hi ‘management work and technical work. (4) EASTCAPE MIDLANDS COLLEGE °Jain the difference between management work, techni orks ® Management Work © tis mostly mental and needs concentration + tis to get resuits through the efforts ofthe people ‘+ Planning, organising, stafing, directing and controling are part of management work Technical Work ‘5 _ Is the work ofa speci job or occupation ‘= _Isthe work an operator does + Inputs (raw material) are converted into output (products) ‘+The time a menager spends on technical work decreases as he moves up the management ladder Operating Work + _Ismanagement or echnical work that supervisor perform that does not logically belong to their position ‘The balancing ofthese principles isthe key to management excellence. ‘Make a diagram to ilustrate the “gap" between management work and technical wor @ saaggees EASTCAPE MIDLANDS COLLEGE 7