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SAP Service Order Process

The document outlines the steps for processing a service order in SAP CS: 1. A notification is created in CS upon receipt of a customer complaint, and warranty status is checked. 2. A repair order is created which can include adding components, assigning a work center, and confirming the service order. 3. The service order is then planned, operations are confirmed, a billing request is made, and the order is billed depending on whether service, materials, or both are required.

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Harish Kumar
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2K views2 pages

SAP Service Order Process

The document outlines the steps for processing a service order in SAP CS: 1. A notification is created in CS upon receipt of a customer complaint, and warranty status is checked. 2. A repair order is created which can include adding components, assigning a work center, and confirming the service order. 3. The service order is then planned, operations are confirmed, a billing request is made, and the order is billed depending on whether service, materials, or both are required.

Uploaded by

Harish Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SAP Service order process

In CS once will recipt of complaint from customer will create notification - iw51.

If maintained wrranty master (BGM1) it pop up Whether in warranty or not.and here in


notification "activity"tab we can Enter incoming and outgoing calls in action box -
"Log Telephone Calls". or how complaint recived from the customer.

Create Repair Order-IW52 :

Select document flow and check if the repair order is created or not

Come to service order-iw32 : (create service order -IW52)

Add the component (RM) in to the component list. (if required any material for the repair) once
SAVE PR get genrated for the entered material (Purchasing view). PR--PO--GR (materia cost get
captured)

In service order add the work centre and control key (Operation tab)- IW32

Confirm the service order-iw42

Put actual Quality hours in final confirmation and save the confirmation

Come to service order again, check the actual cost against all elements (material, Cost of Quality
inspection + operation cost)

complete the service order & notification

Scenario: if only service required...


Notification--Service order--Plan Opration--confirmation--billing request--Billing

Scenario:if only material required...


Notification--service order--component--issue material--sale order--delivery--billing

Scenario: both serive and material required..

Notification--service order--Plan Opration & Component-- for opration confirmation of service & for
component issue the material---Billing request--Invoice

Thanks

Harish K

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