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Agent Email Format

This document provides instructions for booking flights both domestically and internationally through different airlines. It outlines the email contacts required for booking based on airline type (domestic, international low cost, international full service). It then lists various types of bookings and changes that can be made including new bookings, child bookings, rebookings, reroutings, baggage changes, travel insurance, seat requests, meals, voids, cancellations and refunds, name amendments, and Mabuhay miles requests. For each type of request, it specifies the terminal ID, PNR, passenger details, and flight details that should be provided.

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John Mark Ferrer Asucan
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1K views4 pages

Agent Email Format

This document provides instructions for booking flights both domestically and internationally through different airlines. It outlines the email contacts required for booking based on airline type (domestic, international low cost, international full service). It then lists various types of bookings and changes that can be made including new bookings, child bookings, rebookings, reroutings, baggage changes, travel insurance, seat requests, meals, voids, cancellations and refunds, name amendments, and Mabuhay miles requests. For each type of request, it specifies the terminal ID, PNR, passenger details, and flight details that should be provided.

Uploaded by

John Mark Ferrer Asucan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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FOR BACK END/ MANUAL BOOKING BY SUPPORT TEAM

NOTE:
FOR DOMESTIC INQUIRE: [email protected] and
[email protected]
For International Low cost carrier (Cebu Pacific Air, Tiger Air, Air Asia and Jetstar):
[email protected] and [email protected]
For International FULL SERVICE CARRIER: int’[email protected] and
[email protected]

Issuance: (new booking) (DOMESTIC)


TERMINAL ID:
NAME:
DOB:
NATIONALITY:
CONTACT NO:
FLIGHT DETAILS (AIRLINE/DATE/TIME):

Issuance: (new booking) (INTERNATIONAL)


TERMINAL ID:
NAME:
DOB:
NATIONALITY:
(ATTACH: SCAN COPY OF PASSPORT AND VISA)
CONTACT NO:
FLIGHT DETAILS (AIRLINE/DATE/TIME):

CHILD ISSUANCE
TERMINAL ID:
NAME:
DOB:
NATIONALITY:
CONTACT NO:
ADULT PNR:
NAME OF THE ACCOMPANIED ADULT:
RELATIONSHIP OF THE ADULT:
FLIGHT DETAILS (AIRLINE/DATE/TIME):

RESERVE BOOKING (for pal domestic)


TERMINAL ID:
GIPC /CRS PNR:
ADDITIONAL INFANT REQUEST:
TERMINAL ID:
NAME:
DOB:
NATIONALITY:
CONTACT NO:
ADULT PNR:
NAME OF THE ACCOMPANIED ADULT:
RELATIONSHIP OF THE ADULT:
FLIGHT DETAILS (AIRLINE/DATE/TIME):

REBOOKING
TERMINAL ID:
GIPC/ AIRLINE PNR:
NEW PREFERRED DATE/TIME:
Name of the pax:

RE ROUTING:
TERMINAL ID:
GIPC/ AIRLINE PNR:
NEW PREFERRED DATE/ TIME / ROUTE:
Name of the pax:

BAGGAGE (UPDATING OR UPGRADING):


TERMINAL ID:
GIPC/ AIRLINE PNR:
KILOS OF BAGGAGE:
RATE:
Name of the pax:
TRAVEL INSURANCE:
TERMINAL ID:
GIPC/ AIRLINE PNR:
Name of the pax:

SEAT REQUEST:
TERMINAL ID:
GIPC/ AIRLINE PNR:
PREFERRED SEAT ROW/NUMBER:
RATE:
Name of the pax:

MEALS:
TERMINAL ID:
GIPC/ AIRLINE PNR:
PREFERRED MEAL:
RATE:
Name of the pax:

VOIDING (PHIL.AIRLINES ONLY):


TERMINAL ID:
GIPC/ AIRLINE PNR:
Name of the pax:
CANCELLED FLIGHT FROM THE AIRLINE:
TERMINAL ID:
GIPC/ AIRLINE PNR:
Name of the pax:
RECOVERY OPTION THAT THEY CHOOSE:

TRAVEL FUND (5J/DG)/CANCELLATION FOR CASH REFUND (PAL)


TERMINAL ID:
GIPC/ AIRLINE PNR:
Name of the pax:

NAME AMENDMENT:
TERMINAL ID:
GIPC/ AIRLINE PNR:
Name of the pax:
CORRECT NAME of pax:

MABUHAY MILES:
TERMINAL ID:
GIPC/ AIRLINE PNR:
Name of the pax:
MABUHAY MILES NUMBER:

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