An analysis on the impact of increasing workplace diversity on

employee performance in UK industry: A case of Tesco plc

1
 CONTENTS
Introduction: .................................................................................................... 3
Background of Tesco:....................................................................................... 3
Factors affecting of selecting the research topic: ... Error! Bookmark not defined.
Aim and objectives of the research ........................ Error! Bookmark not defined.
Justification of the research question .................... Error! Bookmark not defined.
Literature review............................................................................................... 10
Investigation of the factors affecting the employee working environment...... 10
Employee performance management and productivity: ................................. 12
Workforce diversity and employee performance ............................................ 15
Research methodology ..................................................................................... 17
Data analysis presentation and critical analysis of findings .. Error! Bookmark not
defined.
Findings of data analysis ................................................................................ 23
Critical analysis of findings and conclusion: .................................................... 24
References ........................................................................................................ 25

2
 INTRODUCTION:
The supermarket industry of UK is very competitive. So the businesses face various challenges
in their day to day business activities. Tesco is the market leader in the industry. To make a
sustainable business growth the business needs to make the management efficient enough to
cope up the competition in the market. Recently the company has been losing its market shares
to the discount shops of German based company Aldi and Lidl. So Tesco has appointed me as
the researcher to do a research on how to improve the productivity of the employees to make
them up to date with knowledge and skilled.

Based on its success later success is to fix the problem and the company needs of company. To
think about changes about particularly with the appropriate changes The Company needs and
come up. To enhance process as well as Organization the Company needs well described
analysis. The company will boost the efficiency. I have been applied in R&D division of Tesco
in these studies as lately expert university student analysis. In UK to make a new ideal direction
responsible to perform analysis Tesco is an identified globally company which is identified.

BACKGROUND OF TESCO:

To sell excess food from a wait at Wall Road industry Port Cohen established Tesco in 1919
when he started, Hackney in eastern end of London, UK. That time a small shop was there now a
large Tesco site is their where The Tesco brand new showed up in 1924 (Tesco, 2016). Within
the international industry that's why in 2008 Tesco have quality professional status they win
Store of the Year prize at the "World Retail store Awards".

For marketing strategies to drive advantage towards the market this can be used by the
organization base which helps future development and durability. Tesco Team have released
their revenue gain of 13% for UK marketplaces Business environment level efficiency or
decrease on a like for like basis in which international retail store revenue are displaying and for
worldwide marketplaces development is 26%. During the season of 2015 and increase 8.1% over
2014 the organization group has documented their earnings of £42,641 thousand. During the
financial season of 2014 and increase 16.1% over 2013 they also made a profit £2,648 thousand.
The employee carries out better as an expert my liability is which will allow (Tesco, 2016).

3
 TASK-1

With the right plans In with the right number of workers Tesco come up that the company
require at the accurate period. In the actual position and at the perfect time to ensure that that it
has the best determine of experienced individuals this is the process by which the company tries.
The company is executing worldwide.

1  Research topic

2  Critical analysis of findings.

3  Company background
4  Factors contributes for selecting the research study
5  Aim and objectives of the research
6  Rationale for selecting the research
7  Literature review
8  Research methodology
9  Data collection, analysis and findings

Present assessment reveals workers Tesco has inadequate efficiency in control on various large
organizations. On enhancement to learn and growth system in this assessment some system is
given. Why the efficiency of the workers has been reduced is the losing query. As ideal the
viewpoint must be taken Using particularly. On the analysis query some information to improve
the efficiency of workers Based and way is described. The company has surpassed the
nationwide boundary Through the use of technology and connections for a long time
development. Though the company is growing No special device of producing in aggressive

4
company atmosphere qualified workers its company area there is which is quickly needed.
Workforce Variety has no solutions to improve the skills of workers. Certified workers through
creating the hiring and The Company can create effective

Secondary research has will be performed in the publications, Guides from the college
collection. Dessler (2004) has described various worker revenues factors in his guide “Human
source control. He revealed that how the traditional qualifications of the workers change the
lifestyle and atmosphere of the company and impact the staff member revenues. In guide of
Mitchell’s “Performance management” various subjects will be protected such as the relationship
between the efficiency of workers and worker revenues. Torrington and Torrington explains in
details in his guide also known as “Human resource management”. The whole work will be
prepared from various books such as the basic concept of individual resources control has been
performed from Armstrong’s “A guide of individual resources management”.

Research topic: To investigate the impact of increasing workforce diversity on employee

performance in UK industry: A case study of Tesco.

Factors affecting of choosing the research project: If it doesn’t take any step the organization
will be much more affected the analysis query is very essential for the organization. Against
insufficient people performance of the employees if the problems can be found employees
variety program can be taken Greater abilities and skill is required for higher performance.
Behind insufficient people performance. To enhance the skill-sets of the employees to expected
stage the analysis query will provide new perfect technique.

5
Selection of the research question:

Higher abilities and skill is needed for higher performance. If it doesn’t take any stage The
Company will be much more affected against insufficient individual’s performance of the
employees. The analysis query is very important for the business. To expect stage the analysis
query if the issues behind insufficient individual’s performance can be seen to boost the skill-sets
of the employees can offer new ideal strategy employees variety can be taken.

Aims and objectives of the research:

The objectives of the research are the building blocks for achieving the research aim. Objectives
must be set up before preparing the secondary research. The objectives of this research are given
below:

 To investigate the factors which affects the employee working environment

 To investigate the relationship between poor performance and organization’s culture
 To investigate the relationship between workforce diversity and employee performance.

Literature review:

According to Creswell (2012) To be more complicated some main fictional works opinions
need; however, it’s more typical and s analysis for fictional works opinions to need author to
understand element only a list of the sources. In an imagined performs evaluation into one
perform and how one performs generates upon it How that which has been formerly launched
upon one’s position you must show that you recognize attractive nourishes. Composing in a gap
whatever you may think. To be writing something that is not definitely 'unique and new' nor are
you likely.

Research methodology:

To the way in and analyzed which details are collected research technique associates to get rid of
study question. The use of a thorough approach and acquires details to perform research it
entails. For details selection and research to be examined Analysis technique contains identifying
the problem, planning research questions focused to take care of the concern by using
appropriate method, and the development of results (Patton,2002) .

6
Data collection, analysis and critical analysis of findings:

At details research techniques this document starts by looking of analyzing qualitative and
quantitative details. For easier demonstration Qualitative and qualitative details In order to allow
must be clearly linked. In a regular and sensible manner and demonstration in organization
research With regard to details research this article contains a lot of data provided. This is done
by presenting statistical and non-statistical in analyzing and demonstration of data methods that
pervade modern organization research.

Serial No Description Duration

1 Selection of research topic 1-2 Day
2 Research specification 4 days
3 Literature review 7 days
4 Research methodology 5 days

5 Data collection survey 3 days

6 Data analysis 3days

7 Critical analysis of findings 2 days

8 Recommendation and conclusion 2 days

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 5-Apr 12-Apr 19-Apr 26-Apr 3-May 10-May

Selection of research topic

Research specification

Literature review

Methodology
Start date
Data collection survey Duration

Data analysis

Critical analysis of findings

Recommendation and conclusion

In this analysis, only significant details will be used. In this analysis, deductive technique will be
considered inductive and deductive are two typical analysis methods and. to skip irrelevant
details to evaluate existing ideas of a particular problem Deductive technique is used. Moreover,
if the process is used then details need to gather from particular sources. To generate new idea or
ideas Information will be gathered from particular sources using deductive technique a
theoretical management can be identified quickly. On the other hand, inductive technique is used
and in the existing research; ideas of customer assistance quality will be examined.

TASK-2

RESEARCH HYPOTHESIS:

 So modern organization and organization focus on enhancing the efficiency of employees

higher efficiency of the employees is the main part of success of the organization.

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  To details the Workforce diversity, the assessment details is used, job activities,
assistance and for development that employees will communicate with in to build up their
capabilities other creating activities a performance management system is used.
 Seeking better efficiency it has shown particularly useful for those companies growth of
organization assures the efficiency level of Workforce and development and employees
and company level of productivities. A company organization is a very significant and
essential Coaching and development and development of handling task.
 Performance In organizations that use efficiency control especially are managed in an
affordable and affordable way it is essential to make sure. Most contain some difference
of the process in several organizations Based on evaluation of efficiency control
techniques.

RESEARCH QUESTION:

Every research has some purpose but a single goal which is to achieve the aim of the research the
aim of the research must be concrete and objectives are building blocks for achieving the
research aim or solving the research question. The aim of this research is to identify the factors
behind the poor performance of the employees and to bring the solution for it. In a nutshell the
aim of the research is “To evaluate the impact of workforce diversity on the employee
performance of business organization like Tesco.”

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 LITERATURE REVIEW
For performing an investigation to examine the results of the study Imaginary works is very
important as it provides valuable details and it is known as the typical. For present analysis
Study Fictional works evaluation provides details past work which is useful. A particular subject
an imagined works Assessment is a conversation of the details currently released over a certain
time period around.

The imaginary performs evaluation therefore functions to floor and program one’s perform in the
broader educational group of writing. To evaluation the guide discussion it the topic upon which
you are writing through so doing allows one’s perform including.

INVESTIGATION OF THE FACTORS AFFECTING THE EMPLOYEE WORKING

ENVIRONMENT

Armstrong and Armstrong (2009) mentioned Performance of the employees is extremely

essential and crucial for the organization. An employee is anticipated from him of Worker
efficiency means the activities. Efficiency of the employees delivers the organization to perform
higher greater. For these outcomes of the activities of employees and the Company it is the
significant problem of latest organization. Higher financial efficiency delivers to earn higher
earnings the organization and make the organization effective. So modern organization and
organization focus on enhancing the efficiency of employees higher efficiency of the employees
is the main part of success of the organization.

on various factors Guaranteeing the efficiency of the company depends such as outstanding and
monitoring clear connections of business goal, objective, perspective, outstanding skilled
workers, and atmosphere of operating, control styles, efficiency control techniques, and proper
inspiration (Bacal, 2009). Organization skills and knowledge of operating is as important as
Workforce and increase this competitive atmosphere. So the company should take a continuous

10
coaching and development program with outstanding changing atmosphere to make the workers
competent of company.

Burke (2005) states Performance of the organization depends on various factors such as excellent
environment of working, performance management techniques, management styles, Ensuring the
clear interaction of business goal, objective, vision, and tracking and excellent skilled employees,
and proper motivation. As important as Workforce diversity and increase this competitive
environment of organization skills and knowledge of working is. So the organization should take
an ongoing Workforce diversity and development program with excellent changing environment
of organization to make the employees competent.

In the business some business specialist found some aspects of affecting the staff member
efficiency. To be failed the factors of inadequate efficiency In future and become a risk for its
lifestyle t inside the business may lead the business. Traditional ineffective development
program, Poor worker efficiency management, limited efficiency assessment, and strange
explanation of objectives Goals are the factors of inadequate efficiency.

Figure 1: Factors affecting working environment

11
Dessler (2000) argued some aspects of impacting the employee performance in the organization
some business specialist found. The organization may lead the organization to be failed In future
and become a risk for its lifestyle the standards of insufficient performance inside. Poor
employee performance management, traditional useless development program, and limited
performance evaluation, mysterious explanation of goals are the standards of insufficient
performance

To achieve actually to have a performance management although it is hypothetically possible

factors well, this can be hard system that provides both decision-making and growth

To perform better by satisfying the needs of the customers in the ever growing aggressive and
modifying environment to live and deal it is crucial for any organization. to give excellent
alternatives as well as workers can produce the very best items Globalization has grown the
demand as business efficiency relies upon mostly upon it for companies or offer the very best
alternatives Only pleased, motivated and qualified. Modifying features of technical projects and
services for the success of any organization enhanced opponents and made employee Workforce
diversity very crucial.

Mabey, Skinner and Clark (2008) found for with described roles and time frames for both
managers accomplishing evaluation activities and employees to consider one essential warning is
that while Effective efficiency control techniques as well as control have a well-articulated
process. As a cause pay and other HR options, that all employee

EMPLOYEE PERFORMANCE MANAGEMENT AND PRODUCTIVITY:

at the start of the performance control design are expected to illustrate Such as both the activities
employees, with employees their performance goals, it is important to assess and the outcomes
they are expected to acquire during the future ranking design. How the personal items up team,
provides, books others and so forth. We are all familiar with employees to function with,
because they indicate how an employee goes about Actions is important getting the job done
unhelpful or show flexible activities at your office that may achieve remarkable outcomes but are
really hard. To promote components of abilities development to organization and industry of
employees is different from organization (Mathis and Jackson, 2003).

12
One of the most essential topics is in organization management research this issue. This idea is
now well established and is gradually impacting the field of management. For improving
company abilities it is designed and abilities of organization many academic techniques and
programs can be required on employees as necessary or non-reflex liability.

Figure 2: Environmental shapes Performance management (Mitchell, 2007)

Such activities can be extremely problematic, activities is essential to consider in most perform
circumstances because. An employee can be very useful, innovative and interpersonally effective
On the other hand, yet never accomplish any essential results. Business goals Actions and results
goals should be connected and to the organization’s ideal route. In fact, if designed and used
successfully, efficiency management systems to communicate with in activities and get results
drive employees that accomplish meeting company goals.

13
Working environment and workforce diversity:

Although the circumstances Workforce diversity and development are often linked these deal
with a little bit different needs. On learning the necessary capabilities and getting the skills
required to perform the job Workforce diversity focuses. To improve company performance it
manages submission of learning and the style. It might be of interest financial commitment in the
workers since its advantages on the other hand, development concentrates; are durable on the
preparing required for upcoming projects.

Torrington and Torrington (2008) argued efficient workforce is essential of a company for
achievement and development. Workforce diversity is not just about generating people but
assisting them in their tasks as well as in their way of lifestyle. Contemporary company
environment the development and team at huge in technological innovation which impacts the
economic system and the need for workforce is very well-known given. Value of workforce has
identified and Benefit. To be certain that existing or upcoming needs Employee is qualified of
the company are met. While goals and expected results can be discovered by continuous change
for the entire position design many personnel are in projects that are identified. To set nearer-
term goals possible to have beneficial motivating results and to make sure under these
circumstances, it may be necessary that they are completely particular. As employees achieve
key goals or achieve goals In addition, during the position period opinions should be given and
tests can be implemented.

During the efficiency planning procedure both actions and outcomes goals should have been set.
Throughout the position interval Performance On an ongoing base in both of these locations
should be described and opinions provided. About day-to-day whenever amazing or useless
efficiency is observed providing frequent opinions, success and initiatives is also very useful
Along with offering opinions (Schwartz, 1999). Unfortunately, this doesn't occur to the level that
it should in organizations because many managers are not knowledgeable in offering opinions. In
ways managers consistently avoid offering opinions actually, to offer it effectively because they
do not know how that will decrease employee defensiveness.

There are two types of workforce applications the organization uses to improve the efficiency of
the employees. The coaching applications are known as job coaching or coaching course by the

14
organization at the time of executing job. Workforce diversity applications are available. Most of
the organization working with a skilled person in workforce course in, monitoring and workforce
or assistance under a particular worker is seen. Which will to exist at in various activities in
evaluation to the job coaching means or applications?

WORKFORCE DIVERSITY AND EMPLOYEE PERFORMANCE

Torrington and Torrington (2008) argued Due to the natural problems, to collecting information
on workers in collecting good objective performance activities most worthy success many
companies moved the evaluation of results and the effect of these initiatives. Control process
where workers are asked for or results for the position period to connect their major success
Described previously was a part of the performance. As using objective performance activities to
examine results does not have the same limitations the use of employee success and also allows
for results associated with them. To be considered that may not have objective performance
activities such as team management expertise

Currently the traditional view about Workforce diversity and development program in the
organization has been modified. By the organization now a time’s for the organization
Workforce diversity and development program is seen as an ideal strategy. Minimum capabilities
of employees and assess capability and current ability the companies. Through Workforce
diversity and development program by the organization the gap between the predicted level of
capabilities and actual ability is recognized by the organization and eliminated. The efficiency of
the organization and lead the organization to success generates the capabilities and knowledge of
employees which increase the program. The process is continuous and apparent for the
organization.

15
 Figure 3: workforce diversity performance framework (Mandy, Noe and Gowan, 2005)

To make use of to all projects some skills styles as well as specifications are developed at the
company level. Where the actions specifications may indicate the unique technical elements of
different projects can be showed .in a more generally described technical skills keeping current
in technical field, implementing technical knowledge and skills efficiently, and so forth. On the
other hand, that are customized that apply to particular projects a set of primary abilities that
apply to all company to reflection the particular technical or handling responsibilities some skills
styles contain members and additional particular abilities

Torrington and Torrington (2008) argued Why they need Workforce diversity to assess the
companies have. Then applications are made on how to offer program and by which technique.
Because of its importance of outcomes on the business Places an importance on the style of
Workforce diversity strategy. An essential issue and needs near attention and perfect viewpoint
ethical place it is to the organization’s purpose. All the recommendations should be organized to
their purpose and objectives. Because without them it is experienced that professionals
recommend the use of performance specifications to modify tests from different managers.

16
Exactly what those goals are, some managers will in the end predict more than others those
activities whether an employee “meets expectations” without explaining if a variety is used.
Having the same job at the same stage maybe structured to different specifications the results is
that employees, which is unfair.

RESEARCH METHODOLOGY
Knowing of the research strategy and appropriate research techniques Determining the way
through these research was conducted this area provides individuals clearly. Through the use of
surgical techniques to discover Analysis should help those who are unseen the fact based with
main of research. To choose appropriate way in effective way in order of the research to fulfill
researchers is made and objectives Technique makes the results of any research and it is
important to perform the research methods.

Research Philosophy:

According to Creswell (2012) there are three types of research perspective. Analysis problem the
system in which this includes: positivism, reality and interpretive should be generally contacted
Research perspective is about. Positivism: with recognizable information, with empiricism the
origins of positivism lay particularly which in concert with. All real information are centered
collected, and world of demonstrable reality is transcendental that any concept beyond this
behind positivism is that, on the precious information from recognizable see the most popular
perspective. To be known just as real through objective alone only analytic claims are permitted.

Given significance by people Interpretive is a perspective that views, but are culturally designed
and that the whole world and reality are not purpose and exterior. To as the qualitative strategy
that is centered may impact on an inductive process reality this position is usually known and is
centered. That rules of private ideas and ideas, and that that is individual their views perhaps, on
the knowing either deliberately or instantly. Between positivist and interpretivist Control
Displaying the place of reality a combination and Company studies often.

Research strategy:

17
Patton (2002) states the main research techniques; study and research etc to carry out his
research a research technique the plan for the specialist consist of research. For this research the
research the selected research technique. About a single situation or a few related cases Case
research the growth of particular, intense knowledge. The benefits of using research include:
look at the process with, examine them in regards to each other, its complete atmosphere to
research many different parts the particular findings around the research technique, allow us, and
also implement the researcher’s ability to flexibility. To say that studies based on research have
no disadvantages As a result, research provides us; this is not to acquire a natural opinion of a
particular research with a greater probability than other available methods.

Research approach:

For preparing a research there are three methods used these are Quantitative research, qualitative
research and mixed structure research. In which specific is used open set of concerns is used and
Qualitative research means research details (Patton, 2002). Chance of biasness, the extra
advantage of this research is restricted. To the query asked for two responses the members are
free in response to them. To assess the details and disadvantage is collected by the professional.
In quantitative research strategy the details collected from the members doesn’t mixture the
boundary. Options they are restricted to response from the chosen. Be considerable in this
strategy Main benefits of this research strategy are details used can easily.

Selection and justification of selecting the research methodology:

For well described analysis entirely designed for these studies Mixed organized or several
technique used. From various stage of control it has been requested and based on these analysis
50 workers and supervisors for the analysis technique. From the top stage control 15 lots of
individuals have been requested to gather analysis information from decreased stage control over
Tesco 15 individuals from the mid-level control and 20 individuals. The process of the
Workforce diversity and growth program for the significance various is requested in the set of
issues. The associates are free to respond to gather the in-depth information. to choose one of the
number of choices given which are easily In the set of issues many issues are requested which
are associated and the associates are likely significant to the analysis question In case of
quantitative question to look at the alternatives three products used.

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A= Agree

B= Disagree

C= No comments

Data collection method:

Thus, in the most professional way company research should be done for both managers and
option makers Company research is essential. Presentation of financial data-the focus of this
papers environment a wide range of sources are used for research and as a front side described,
to option makers working in a supranational company is available on today's methods and
methodical methods. To highlight details research and demonstration -solving through pursuit in
a more comprehensive, with a focus main is for real company problems details about
collaborative problem.

Sampling techniques and questionnaire survey:

To give importance analysis and demonstration is just variety of numbers and or concepts to
what otherwise would be the primary material of details. Upon explains the study query or
problem However, on the quality with which the professional advantage of details in business
analysis is based. In order that, to change details effectively even before analyzing it one will
need to recognize errors immediately this indicates. As by executing stability tests in various
ways this can be done such and variety checks-and what such details can or cannot accomplish in
the study.

TASK-3

19
Research evaluation techniques:

The issue which is known as combined organized analysis technique there are issue which can’t
be ignored to take away so that the third type of technique has been given in both kinds of
technique. To use both techniques by their benefits to execute an investigation considering the
situation this approach has developed a chance. For performing the study two kinds of
information are used. From the workers and supervisors of the chosen company one is main
information which is gathered. Related to the statement of the study Amount facts are extra and
the time of more facts is guides, publications and sites.

In both types of strategy there are problem which can’t be ignored so that the third type of
method has been given to take away the problem which is called mixed structured research
strategy. To execute a research considering the situation this method has created a chance to use
both techniques by their advantage. Two types of data are used for executing the research. One is
main details which are collected from the employees and managers of the selected company.
Another type of details is extra and the time to the announcement of the research of more details
are books, journals and websites related.

Question no-1 Lack of training and development leads to poor performance of the
employees

a. Yes b. No c. No comment

70%(35) 20%(10) 10% (5)

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 Question-1
10%

A
20%
B
70% C

The maximum number of people which is almost 70% thinks that lack of training and
development is the main reason behind the poor performance of employees. On the other hand
20% people deny the statement.

Question no-2 workforce diversity increases the employee engagement in the organization.
Do you agree?

a. Yes b. No c. No comment

80%(40) 14%(7) 6% (3)

question 2

6%
14%
A
B
80%
C

Most of the people (80%) of the organization think that workforce diversity improves the
employee engagement and productivity of the organization. On the other hand 14% people deny
the statement.

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Question no- 3 working environment and culture of the organization depends on workforce
diversity. Do you agree?

a. Yes b. No c. No comment

80%(40) 10%(5) 10% (5)

Question 3
A B C
10%
10%

80%

Most of the employees (80%) of Tesco think that working environment and culture depends on
the workforce diversity. Only 10% people deny the statement.

Question no- 4 workforce diversity has impact on the interpersonal relationships of the
employees. Do you agree?

a. Yes b. No c. No comment

30% (15) 66% (33) 5% (2)

C Question 4
4%

A
30%

B
66%

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Employees of Tesco (66%) have a negative notion that workforce diversity has impact on the
interpersonal relationship of the employees. On the other hand 30% employees recognize it as a
factor.

Question no- 5 workforce diversity increases the productivity and performance of the
employees. Do you agree?

a. Yes b. No c. No comment

80% (40) 10%(5) 10% (5)

Question 5
10% 10%

A
B
80%
C

Most of the people (80%) of the organization think that workforce diversity can lead it to higher
productivity and performance. On the other hand 10% people deny the statement.

FINDINGS OF DATA ANALYSIS

 Workforce diversity increases employee engagement in the organization.

 Workforce diversity improves the culture and environment of the organization
 Training and development improves the skills and knowledge of the employees.
 A conventional training which has less and development program Tesco has influence on
employees.

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  Current Workforce diversity and development program of Tesco doesn’t enhance of the
performance level of employees as well as the performance level.
 On their Workforce diversity Tesco did not get the actual needs and development
program missing of employees which reveals.
 Rather it has taken Tesco has not taken Workforce diversity and development program it
as simple and normal work as an ideal strategy.
 Workforce diversity and development program level of employees and enhance
performance and abilities of current employees Tesco needs to get the actual needs of
employees in a thorough way which will increase the fulfillment change their present.

CRITICAL ANALYSIS OF FINDINGS AND RECOMMENDATION:

The data of the research that there is a highly effective positive conclusion can be drawn
analyzing relationship training and development program and between the employee
performance. It can be said that effective training from the research results and through lowering
the skills gap development program increases the performance level of employees. Tesco is
following which should be personalized an insufficient training and development plan. From
changing the view from traditional to ideal Tesco can lower the problem of insufficient
performance level of employees.

It doesn’t add any value bigger result to the registered employee’s course has become obsolete
and through whom the organization can get Traditional or regular training. To cut the skills gap
to comprehend their losing through the employees will be able with expert worker and can be
able whom The Company ought to give off the job training course. Significant issue of the
organization is skills absence of which can be reduced by using perfect training and development
program.

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management practice. London: Kogan Page.

Bacal, R., (2009). Performance management. New York: McGraw-Hill.

Burke, R. J., (2005). Benefits of formal training courses within a professional services firm. The
Journal of Management Development, 14(3): 3-13.

Creswell, J.W., (2012). Qualitative inquiry and research design: Choosing among five
traditions. 3rd ed.Thousand Oaks, CA: Sage.

Dessler, G., (2000). Human resource management. Upper Saddle River, NJ: Prentice Hall.
Mathis, R. and Jackson, J., (2003). Human resource management. Mason, Ohio:
Thomson/South-western.

Mabey, C., Skinner, D. and Clark, T., (2008). Experiencing human resource management.
London: Sage Publications.
Mitchell, D. (2007). Performance management. Chandni Chowk, Delhi: Global Media.
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Sage Publications.

Schwartz, A. (1999). Performance management. Hauppauge, NY: Barron's Educational Series.

N.J.: Pearson Prentice Hall.
Tesco, (2016). Information about Tesco. Available at –
https://www.pdri.com/images/uploads/Performance_Management [accessed: 5 May, 2016].

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Prentice Hall Europe.

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