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Dev Test Doc: Sales and Distribution INACTIVE Customer List Report Name ZSD - Inactive - Customer Back Ground Job Scheduled To Run Daily

The document outlines a process to automatically notify inactive customers before their accounts are blocked after 6 months of inactivity. It proposes sending 5 notifications at 120, 90, 60, 30 days prior and at blocking. Notifications will be sent to customers and specific Petrosa employees. Accounts will be blocked by specific employees in systems on designated dates. The aging process is managed in table ZTT_INACT_CUST and emails are sent internally with attachments or warnings for customers without emails, while external emails go to customers.

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90 views8 pages

Dev Test Doc: Sales and Distribution INACTIVE Customer List Report Name ZSD - Inactive - Customer Back Ground Job Scheduled To Run Daily

The document outlines a process to automatically notify inactive customers before their accounts are blocked after 6 months of inactivity. It proposes sending 5 notifications at 120, 90, 60, 30 days prior and at blocking. Notifications will be sent to customers and specific Petrosa employees. Accounts will be blocked by specific employees in systems on designated dates. The aging process is managed in table ZTT_INACT_CUST and emails are sent internally with attachments or warnings for customers without emails, while external emails go to customers.

Uploaded by

fairwellmd
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Dev Test Doc: Sales and Distribution INACTIVE Customer List

Report Name ZSD_INACTIVE_CUSTOMER

Back ground Job Scheduled to run daily


1 Scope Summary
1.1 High Level Business Requirements

Automatic notifications on customer master to notify inactive customers prior their accounts being
blocked

The current state section states that in period of 6 months customer being inactive the system
automatically block the account.

1.2 Overview of Solution

The automatic messages should be triggered on the following intervals:

1. 1st notification be sent 120 days prior the 6 months being reached

2. 2nd notification be sent 90 days prior the 6 months being reached

3. 3rd notification be sent 60 days prior the 6 months being reached

4. 4th notification be sent 30 days prior the 6 months being reached

5. 5th notification when the account has been blocked

The content of the notification shall be the following

“‘Dear Valued Customer,

Pursuant to your approval letter, failure to transact with PetroSA will result in your account becoming
dormant and blocked on our system.

Kindly conclude a transaction to preclude such closure on xx date

Over and above the customer as recipient the notification messages should also be sent to the following
recipients:

• [email protected]

• [email protected]

• [email protected]

• [email protected]
Karen Meyer blocks the accounts on VD05 – ORDER BLOCK

Nabuweyah blocks the accounts on FD05

Internally, The Sales Managers and the customer sales administrators / accounts administrators are
notified that the customer accounts has been blocked.

If a previous customer account was reactivated, look at the date and calculate 6 months from the date

Next Int Review - KNKK - NXTRV


Variant Driven Report Runs gets customers not blocked

Based on FI Query FI201 and Blocked and Unblocked Customers


Further consideration XD05 customers can be blocked @ various levels
Aging Process is managed through table: ZTT_INACT_CUST is updated as the difference in days
changes or customer does business to Termination date. SE11

Emails

Internal: email with attachment


Internal: Customers without emails: Warning Scenario

External: Customer Email

For Testing TCODE emails(SCOT)

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