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Incident Management Script Tasks

The document provides instructions for 8 exercises to practice using the ServiceNow platform. The exercises include: 1) Creating an encoded query to find incidents between two dates, 2) Printing incident numbers to the screen, 3) Printing the description of a specific incident, 4) Checking if an incident has a VIP caller, 5) Creating an incident with a sample description, 6) Creating an incident and assigning a user caller, 7) Deleting an incident, and 8) Updating an incident's description. The exercises are to be completed using a background script.

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Havi Kosuru
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242 views2 pages

Incident Management Script Tasks

The document provides instructions for 8 exercises to practice using the ServiceNow platform. The exercises include: 1) Creating an encoded query to find incidents between two dates, 2) Printing incident numbers to the screen, 3) Printing the description of a specific incident, 4) Checking if an incident has a VIP caller, 5) Creating an incident with a sample description, 6) Creating an incident and assigning a user caller, 7) Deleting an incident, and 8) Updating an incident's description. The exercises are to be completed using a background script.

Uploaded by

Havi Kosuru
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Exercises

1. Create an encoded query for all Incidents that were created between
2017-01-01 and 2018-01-01.
2. Print all incident numbers to the screen
3. Find incident INC0000005 and print its short description to the screen
4. Find whether or not INC0000019 has a VIP as its caller
5. Create a new incident and assign it a short description of “Test 123”
6. Create a new incident and assign a user as the caller
7. Delete the incident you created in Exercise 4
8. Update the incident you created in Exercise 5 with a description of “Using
GlideRecord is fun!”
NOTE: We will use a background script for these exercises

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