(CBT) Questions and Answers on:

DCS 215

(Computer Hardware Maintenance)

Instructor

Suleiman Mohammed, citp(mncs,mcpn)

Institute of Computing & ICT, AhmaduBello University, Zaria

Instructions

Studentsareexpectedtousethistemplateasa
guidetoansweringDCS215(Computer

HardwareMaintenanceQuestions).Students

areexpectedtoanswerthequestionsontheir

ownbeforecomparingtheiranswerswiththe

suggestedanswersattheendoftheslides.

Remember,thereisnoalternativetohard–

work. 1. 80mm and 120mm are common

sizes for what type of PC

component?

❍A. Case fans

❍B. CPUs
 ❍C. Heat sinks

❍D. Memory modules2. Beep codes are

generated by which of the

following?

❍A. CMOS

❍B. RTC

❍C. POST

❍D. Windows3. Which bus slot provides the

highest video

performance?
❍A. PCI

❍B. SCSI

❍C. AGP

❍D. PCIe4. Which of the following connectors

is used for

musical equipment?

❍A. MIDI

❍B. HDMI

❍C. DVI

❍D. DisplayPort5. Although not used as often as a

Phillips
screwdriver, this tool is sometimes used to remove

screws from the outside of a computer case or from

within a laptop.

❍A. Monkey wrench

❍B. Torxwrench

❍C. Channel lock

❍D. Pliers6. Moving your CPU s speed beyond its

normal

operating range is called _____________.

❍A. Overclocking

❍B. Overdriving

❍C. Overpowering
❍D. Overspeeding7. Which port is typically
known as a serial

port?

❍A. DVI

❍B. COM1

❍C. LPT1

❍D. SCSI8. Which password is used in the BIOS

(CMOS)

to prevent end users from accessing the BIOS

contents?
❍A. Supervisor

❍B. User

❍C. Administrator

❍D. Local9. Why would the display on a

laptop get

dimmer when the power supply from the AC

outlet is disconnected?

❍A. The laptop cannot use full brightness

when on battery power.

❍B. Power management settings on the

laptop.
❍C. To operate properly, laptop displays

require an alternating current power source.

❍D. Security settings on the laptop.10. What

does a yellow exclamation point next to

a device in the Device Manager indicate?

❍A. A driver is not properly installed for this

device.

❍B. The device is disabled.

❍C. The driver is not digitally signed.

❍D. The device driver needs to be

upgraded.11. Which tool should always be
used when

working on the inside of the computer?

❍A. Cordless drill

❍B. Antistatic strap

❍C. Multimeter

❍D. Screwdriver12. Which of the following

form factors does a

VGA connector comply with?

❍A. 8P8C

❍B. 15–pin D shell

❍C. microATX

❍D. RG–613. On a laptop, which of the

following would

most likely be a

•pointing device?

•❍A. Serial mouse

•❍B. PS/2 mouse

•❍C. USB mouse

•❍D. Touchpad14. Which of the following

storage technologies
is used by traditional

•hard disk drives?

•❍A. Magnetic

•❍B. Optical

•❍C. Impact

•❍D. Solid–state•15 On which type of

computer is RAM the

most important?

•❍A. Gaming PC

•❍B. Virtualization workstation

•❍C. AV workstation

•❍D. HTPC•16. Which device can store a

maximum of

1.44 MB on a removable

•disk?

•❍A. Floppy drive

•❍B. CD–ROM

•❍C. ROM

•❍D. Compact Flash•17. What is the PC

equivalent of FireWire?
•❍A. IEEE 1284

•❍B. USB

•❍C. IEEE 1394

•❍D. ISA•18. Which type of RAM has a peak

transfer of

12,800 MB/s?

•❍A. DDR3–800

•❍B. DDR2–1600

•❍C. DDR3–1600

•❍D. DDR2–800•19. What is a possible

symptom of a failing
CPU?

•❍A. CPU is beyond the recommended

voltage range.

•❍B Computer won t boot

•❍C. BIOS reports low temperatures within

the case.

•❍D. Spyware is installed into the browser.•20.

A computer you are working on has a lot

of dust inside it. How

•should you clean this?

•❍A. Disassemble the power supply and

remove the dust.

•❍B. Use a vacuum to clean up the dust.

•❍C. Use a surface dust cleaning solution.

•❍D. Use compressed air to remove the

dust.•21. Setting an administrator password in
the

BIOS accomplishes

•which of the following?

•❍A. Prevents a user from rearranging the

boot
order

•❍B. Prevents a user from reading

e–mail

•❍C. Prevents a virus from infecting the MBR

•❍D. Prevents an attacker from opening the

case22. Which function is performed by the

external power supply of a

laptop?

❍A. Increases voltage

❍B. Stores power

❍C. Converts DC power to AC power

❍D. Converts AC power to DC power•23.

When it comes to computer case form

factors, which of the

•following provides the most room for effective

cooling?

•❍A. ATX

•❍B. BTX

•❍C. ITX

•❍D. microATX•24. A co–worker is traveling to

Europe and is bringing

her computer.

•She asks you what safety concerns there might be.

What should

•you tell her?

•❍A. The computer is not usable in other countries.

•❍B. Check for a compatible power adapter for that

country.

•❍C. Use a line conditioner for the correct voltage.

•❍D. Check the voltage selector on the power supply.•25.

What is an LCD display s contrast ratio

defined as?

•❍A. Power consumption

•❍B. Display resolution and brightness

•❍C. The darkest and lightest outputs

•❍D. Power savings•26. Which of the
following tools can protect

you in the case of a

•surge?

•❍A. Torxwrench

•❍B. Antistatic strap

•❍C. Voltmeter

•❍D. Antistatic mat•27. What connector can

have audio

•and video pass through it?

•❍A. VGA

•❍B. RGB

•❍C. DVI

•❍D. HDMI•28. While you are working on a computer at a

customer s home
the
•customer informs you that he needs to leave for about 10
minutes
•and that his 8–year–old son can help you with
anything if you need
•it. What should you do?
•❍A. Tell the customer to get back home as soon as
•possible.
•❍B. Tell the customer that you are not responsible for the
•child.
•❍C. Tell the customer that an adult must be home while
•you work.

•❍D. Tell the customer that the child must be removed.•29.

You just upgraded the CPU. Which of the

following can make your

•computer shut down automatically after a few

minutes? (Select

•the best answer.)

•❍A. Wrong CPU driver.

•❍B. Wrong voltage to the CPU.

•❍C. Incorrect CPU has been installed.

•❍D. The CPU has overheated.•30. Which of

the following power

connections might be used by hard

•drives? (Select the two best answers.)

•❍A. 8–pin

•❍B. 7–pin

•❍C. Molex

•❍D. 15–pin

•❍E. Berg•31. You want to upgrade memory in

your

computer. Which of the following

•is user–replaceable

•memory
•in a PC?

•❍A. CMOS

•❍B. BIOS

•❍C. DRAM

•❍D. SRAM

•❍E. ROM•32. You are working on a very old

printer, and

it starts to smoke.

•What should you do?

•❍A. Turn off the printer.

•❍B. Call 911.

•❍C. Unplug the printer.

•❍D. Call maintenance.

•❍E. Tell the printer it is bad to smoke.•33.

Which of the following tools could a

person use to test an AC

•outlet? (Select the two best answers.)

•❍A. Multimeter

•❍B. PSU tester

•❍C. Receptacle tester

•❍D. Loopback plug•34. Which of the

following is

•not a configuration that can be made in

•the BIOS?

•❍A. Boot sequence

•❍B. Temperature thresholds

•❍C. Overclocking

•❍D. Install drivers

•❍E. Intrusion detection•35. When working on

a computer, which of

the following should you

•disconnect to prevent electrical shock? (Select

the two best

•answers.)

•❍A. Printer

•❍B. Mouse

•❍C. Telephone cord

•❍D. Power cord•36. Which of the following

controls the

connection between the CPU

•and the PCIex16 expansion slot?

•❍A. Northbridge

•❍B. Power supply

•❍C. Memory

•❍D. Memory controller•37. Which type of

cable would you use to

connect a laptop directly to

•a PC?

•❍A. Cat 5e patch cable

•❍B. Parallel cable

•❍C. IEEE 1394b cable

•❍D. Cat 5e crossover cable•38. A customer
experiences a server crash. When you

arrive, the

•manager is upset about this problem. What should you

do in this

•scenario?

•❍A. Stay calm and do the job as efficiently as

possible.

•❍B. Take the customer out for a cup of coffee.

•❍C. Avoid the customer and get the job done quickly.

•❍D. Refer the customer to your supervisor.•39. As you are

servicing a manager s PC at your
company, you run

•across a list of names of employees who are

supposedly about

•to be let go from the company. Some of these people

are coworkers.

•What should you do?

•❍A. Turn the sheet over.

•❍B. Act as if you never saw the list.

•❍C. In secret, tell everyone who was on the list.

In
•❍D. Yell at the manager for having that list out.•40.
order to perform a network installation of

Windows, which

•of the following must be supported by the

computer s network

•interface card?
•❍A. PXE

•❍B. PCI

•❍C. PCL

•❍D. PnP•41. In which of the following slots

would you

place an 8x video card?

•❍A. PCI

•❍B. PCIe

•❍C. AGP

•❍D. AMR•42. Which of the following is the

newest type
of mouse connection?

•❍A. Serial

•❍B. USB

•❍C. PS/2

•❍D. Parallel•43. How can you reduce the

chance of ESD?

(Select the three best

•answers.)

•❍A. Use an antistatic strap.

•❍B. Use an antistatic mat.

•❍C. Raise the temperature.

•❍D. Raise the humidity.

•❍E. Lower the humidity.

•❍F. Work in a carpeted area.•44. Which of the

following is a unique characteristic of a dual–core
•processor versus a single–core processor?
•❍A. A dual–core processor has two cores, with
separate
•caches, on the same physical chip.
•❍B. A dual–core processor has several unique cores,
with
•the same cache, on two different chips.
•❍C. A dual–core processor uses higher voltage than a
single–core
•processor.
•❍D. A dual–core processor requires more RAM to
function

•than a single–core processor.•45. Which of the

following devices is the least
likely to be replaced on

•a laptop?

•❍A. CPU

•❍B. RAM

•❍C. PC Card

•❍D. Keyboard•46. You need to expand the

peripherals of a

computer, but the system

•doesn t have enough ports Which type of

card should you install?

•❍A. Modem

•❍B. Network adapter

•❍C. USB card

•❍D. TV tuner card•47. Which of the following

is a typical speed

of a SATA hard drive?

•❍A. 1000 Mbps

•❍B. 3.1 GHz

•❍C. 8 GB

•❍D. 7200 RPM•48. Which of the following

should you use to

clean a monitor s screen

•if you are not sure how to do so?

•❍A. Isopropyl alcohol

•❍B. Mild detergent

•❍C. Water

•❍D. Boric acid•49. Ray wants to install a new

internal SATA hard

drive in his computer.

•Which types of cables should he connect to

the
drive? (Select

•the

•two best answers.)

•❍A. 7–pin data cable

•❍B. 40–pin data cable

•❍C. 4–pin power cable

•❍D. 15–pin power cable•50. A group

of users in ABC Corp. needs to back

up several gigabytes

•of data daily. Which of the following is the best

media for this

•scenario?
•❍A. DVD

•❍B. Dual–Layer DVD

•❍C. External USB hard drive

•❍D. DLT•51. You need to replace and upgrade

the

memory card in a

•smartphone. Which type of memory does the

smartphone

•most likely use?

•❍A. SSD

•❍B. CF

•❍C. USB flash drive

•❍D. SD•52. Which of the following
capabilities

enables a printer to store

•multiple documents?

•❍A. Buffer

•❍B. Print driver

•❍C. Printer pool

•❍D. Spooling•53. While you explain a

technical concept to a

customer, what is the

•best action for you to take?

•❍A. Recommend a training class.

•❍B. Sit next to the customer.

•❍C. Use acronyms so that the customer feels

comfortable

•about your knowledge.

•❍D. Tell the customer to read the manual.•54.

One way to provide preventive maintenance to a hard
drive is to

•do what?

•❍A. Upgrade the cache on the drive to improve

•performance.

•❍B. Increase the amount of RAM on the PC to increase

the
•page file.

•❍C. Install a second hard drive.

•❍D. Keep an area of airflow around the drive so that it

•doesn t overheat •55. After a blackout, the power comes back

on, causing a surge to
•occur on all the computers and equipment in the office. Your
•co–worker s laptop display doesn t come on However
if you look
•closely at the display, you can see that Windows is running, but
•very dimly. What could be the cause of this problem?
•❍A. The inverter has been shorted out.
•❍B. The power supply has failed.
•❍C. The display is not getting power.

Which tool
•❍D. The display driver has failed.•56.
would you use to test a 24–pin

ATX 12v power

•connector?

•❍A. Torxwrench

•❍B. Multimeter

•❍C. Receptacle tester

•❍D. Tone and probe kit57. What is the

colourof a PS2 mouse

connector and port connector?

❍A. Red

❍B. puple

❍C. Green
❍D. Brown58. A type of cabling technology for
transferring

data to and from digital devices at high speedm

is called

❍A. USB Port

❍B. 25 Pin Printer Port

❍C. PS2 Port

❍D. Firewire IEEE 1394 Port59. The printer

connects to your computer with

❍A. DB25 Parallel Port

❍B. 21 pin Serial Port

❍C. USB Port

❍D. MIDI Port60. A USB portcan connect up to

different

peripherals together with a single connector.

❍A. 125

❍B. 126

❍C. 127

❍D. 128•1 a23b•

44 a
•2c24d
 •45 a
•3d25c
46 c
•4a26 b•

47 d
•5b27d•

•6a28c•
48 c
•7b29d
•49 a and d
•8a30 c and d
50 d
•9b31 c•

51 d
•10a32 c•

52 a
•11b33a and c•

•12b34 d•
53 b
•13 d35 c and d
•54 d
•14 a36 a
55 a
•15 b37 d•

56 b
•16 a38 a•

•17 c39 b•
57 c
•18 c40 a
•58 e
•19 a41 c
59 a
•20 d42 b•

60 c
•21 a43 a,b,d•

•22 d