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The bank needs to develop an efficient work schedule for tellers that minimizes costs while meeting customer service needs. An integer programming model is formulated to find the optimal schedule. The objective is to minimize total staffing costs by determining the number of full-time and part-time tellers starting each hour. Constraints ensure adequate staffing levels are met based on expected customer volumes throughout the day.

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Mustafa Farrag
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59 views2 pages

SanDiskMemoryZone QuickStartGuide

The bank needs to develop an efficient work schedule for tellers that minimizes costs while meeting customer service needs. An integer programming model is formulated to find the optimal schedule. The objective is to minimize total staffing costs by determining the number of full-time and part-time tellers starting each hour. Constraints ensure adequate staffing levels are met based on expected customer volumes throughout the day.

Uploaded by

Mustafa Farrag
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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The bank is working to develop an efficient work schedule for full-time and part-time tellers.

The
schedule must provide for efficient operation of the bank, including adequate customer service,
employee breaks, and so on. On Fridays, the bank is open from 9:00 A.M. to 7:00 P.M. The number
of tellers necessary to provide adequate customer service during each hour of operation is
summarized here. Time No. of Tellers Time No. of Tellers 9:00 a.m.-10:00 a.m. 6 2:00 p.m.-3:00
p.m. 6 10:00 a.m.-11:00 a.m. 4 3:00 p.m.-4:00 p.m. 4 11:00 a.m.-Noon 8 4:00 p.m.-5:00 p.m. 7
Noon-1:00 p.m. 10 5:00 p.m.-6:00 p.m. 6 1:00 p.m.-2:00 p.m. 9 6:00 p.m.-7:00 p.m. 6 Each full-time
employee starts on the hour and works a 4-hour shift, followed by a 1-hour break and then a 3-hour
shift. Part-time employees work one 4-hour shift beginning on the hour. Considering salary and
fringe benefits, full-time employees cost the bank $15 per hour ($105 a day), and part-time
employees cost the bank $8 per hour ($32 per day).

Time No. of Tellers Time No. of Tellers

9:00 a.m.-10:00 a.m. 6 2:00 p.m.-3:00 p.m. 6

10:00 a.m.-11:00 a.m. 4 3:00 p.m.-4:00 p.m. 4

11:00 a.m.-Noon 8 4:00 p.m.-5:00 p.m. 7

Noon-1:00 p.m. 10 5:00 p.m.-6:00 p.m. 6

1:00 p.m.-2:00 p.m. 9 6:00 p.m.-7:00 p.m. 6


(a) Formulate an integer programming model that can be used to develop a schedule that will satisfy
customer service needs at a minimum employee cost. (Hint: Let xi = number of full-time employees
coming on duty at the beginning of hour i and yi = number of part-time employees coming on duty at
the beginning of hour i.)
Answer
Let

xi = number of full-time employees coming on duty at the beginning of hour i and

yi = number of part-time employees coming on duty at the beginning of hour i

Objective Function
Min.Z = Total Cost = $105*(x1+x2+x3) + $32*(y1+y2+y3+y4+y5+y6+y7)

Subject to,
x1+y1 > = 6
x1+x2+y1+y2 > = 4
x1+x2+x3+y1+y2+y3 > = 8
x1+x2+x3+y1+y2+y3+y4 > = 10
x2+x3+y2+y3+y4+y5 > = 9
x1+x3+y3+y4+y5+y6 > = 6
x1+x2+y4+y5+y6+y7 > = 4
x1+x3+x3+y5+y6+y7 > = 7
x2+x3+y6+y7 > = 6
x3+y7 > = 6

xi, yi > = 0

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