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An Eight Step Process For Finding The Root Cause To A Failure

This document is an introduction chapter to a failure analysis training course. The course overview lists topics that will be covered including introduction, managing failure analysis, metallurgy, principles of fractures, wear, and application to components. The course aims to strengthen failure analysis abilities and improve customer effectiveness. Responsible parties for failures include the factory, dealer, and customer. The factory is responsible for design, materials, workmanship, and problem identification. Indicators of potential failures include unusual sounds, vibration, consumption issues, and short component life. The goal is to repair components before complete failure.

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jov
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70 views20 pages

An Eight Step Process For Finding The Root Cause To A Failure

This document is an introduction chapter to a failure analysis training course. The course overview lists topics that will be covered including introduction, managing failure analysis, metallurgy, principles of fractures, wear, and application to components. The course aims to strengthen failure analysis abilities and improve customer effectiveness. Responsible parties for failures include the factory, dealer, and customer. The factory is responsible for design, materials, workmanship, and problem identification. Indicators of potential failures include unusual sounds, vibration, consumption issues, and short component life. The goal is to repair components before complete failure.

Uploaded by

jov
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Lion DVD AFA I CHAPTER: Introduction

An Eight Step Process for Finding


the Root Cause to a failure

Service Training Malaga 1


Lion DVD AFA I

Course Overview

• Introduction
• Managing Failure Analysis
• Principles of Metallurgy Monday
• Principles of Wear
• Principles of Fracture
• Visual Examination
• Application to Components Tue - Fri

Service Training Malaga 2


Lion DVD AFA I CHAPTER: Introduction

Service Training Malaga 3


Lion DVD AFA I CHAPTER: Introduction

Service Training Malaga 4


Lion DVD AFA I CHAPTER: Introduction

Course Purpose

1. Strengthen Failure Analysis


Ability

2. Improve Effectiveness with


customers

Service Training Malaga 5


Lion DVD AFA I CHAPTER: Introduction

Course Overview

1. Introduction
2. Managing Failure Analysis
3. Metallurgy
4. Principles of Fractures
5. Principles of Wear
6. Application to Components

Service Training Malaga 6


Lion DVD AFA I CHAPTER: Introduction

Service Training Malaga 7


Lion DVD AFA I CHAPTER: Introduction

Service Training Malaga 8


Lion DVD AFA I CHAPTER: Introduction

Service Training Malaga 9


Lion DVD AFA I CHAPTER: Introduction

Who is the responsible Party

1. Factory

2. Dealer

3. Customer

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Lion DVD AFA I CHAPTER: Introduction

The Factory is responsible for

• Proper design of the product


• Strength and quality of material used
• Workmanship in production of the product
• Problem identification and correction

Service Training Malaga 11


Lion DVD AFA I CHAPTER: Introduction

The Dealer is responsible for

•Sales
•Service
•Proper application
•Problem identification

Service Training Malaga 12


Lion DVD AFA I CHAPTER: Introduction

The Customer is responsible for

•Operation
•Maintenance
•Proper application
•Assist in Problem identification

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Lion DVD AFA I CHAPTER: Introduction

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Lion DVD AFA I CHAPTER: Introduction

Indicators

• Unusual Sounds • Hard Starting


• SOS Results • High or Low Exhaust –
• Exhaust Smoke Coolant temperature
• • Oil Seal Leaks/Blow-by
Vibration
• • Coolant Loss
Oil Consumption
• • Short Component Life
Fuel Consumption
• • Other
Low Power

Service Training Malaga 15


Lion DVD AFA I CHAPTER: Introduction

Service Training Malaga 16


Lion DVD AFA I CHAPTER: Introduction

Service Training Malaga 17


Lion DVD AFA I CHAPTER: Introduction

Our Goal is:

Repair Before Failure

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Lion DVD AFA I CHAPTER: Introduction

Challenge

• What Caused the Problem


• Best Corrective Action

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Lion DVD AFA I CHAPTER: Introduction

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