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Questionnaire

This document contains a 17 question questionnaire about IDBI Bank Ltd. The questions gather information about the respondent's knowledge of IDBI Bank, their perceptions of the bank's features and effectiveness, satisfaction levels, and ability to recall IDBI Bank's advertising. The respondent is also asked to provide open-ended responses describing why they would or would not like to be an IDBI Bank customer, and to name the first bank they think of.

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53 views4 pages

Questionnaire

This document contains a 17 question questionnaire about IDBI Bank Ltd. The questions gather information about the respondent's knowledge of IDBI Bank, their perceptions of the bank's features and effectiveness, satisfaction levels, and ability to recall IDBI Bank's advertising. The respondent is also asked to provide open-ended responses describing why they would or would not like to be an IDBI Bank customer, and to name the first bank they think of.

Uploaded by

amit
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE:

NAME: ………………………………………………………………………………

AGE: ……………………………………. SEX: MALE/FEMALE

ADDRESS: ……………………………………………………………………………...

…………………………………………………………………………………………….

CITY: …………………………………………………….. PIN CODE: ………………

CONTACT NO.: …………………………………………………………………………

1. DO YOU KNOW ABOUT IDBI BANK LTD.?

NO
YES

2. IDBI BANK IS A –

PRIVATE BANK PRIVATE/PUBLIC BANK

PUBLIC BANK DON’T KNOW

3. RANK THE IDBI BANK ON THE FOLLOWEING FEATURES:

(RANK 1 FOR BEST AND 5 FOR WORSE ON 1 TO 5 SCALES)

EFFICENCY MANPOWER

INTERNET BANKING/ATMs NETWORK

PRODUCT RANGE PHONE BANKING


4. YOU WOULD LIKE TO BE A CUSTOMER OF BANK BECAUSE-

…………………………………………………………………………………………………………………………………………………………………

……………………………

5. YOU WOULD NOT LIKE TO BE A CUSTOMER BANK BECAUSE-

…………………………………………………………………………………………………………………………………………………………………

……………………………

6. NAME THE BANK WHICH COMES IN YOUR MIND AT VERY FIRST AND WHY?

…………………………………………………………………………………………………………………………………………………………………

……………………………

7. DO YOU THINK IDB IBANK IS A SAFE PLACE FOR YOUR MONEY?

YES NO

8. DO YOU THINK IDBI BANK NEED MORE ADVERTISMENT?

YES NO

9. YOUR LEVEL OF SATISFACTION WITH IDBI BANK-

VERY SATISFIED SATISFIED

NORMAL DISSATISFIED VERY DISATISFIED.


10. IF YOU WILL HAVE OPTION AGAINEST IDBI BANK YOU WILL GO FOR –

SBI PNB

ICICI OTHER ………………

11. DO YOU REMEMBER THE COMMERCIAL OF IDBI BANK?

NO
YES

12. WHEN DID YOU LAST SEE THE ADVERTISEMENT OF IDBI BANK?

0-5 DAYS BACK 6-10 DAYS BACK

11-15 DAYS BACK MORE THAN 15 DAYS BACK

13. DO YOU KNOW WHERE THE BRANCH OF IDBI LOCATED IN MUMBAI IS?

………………………………………………………………………………………

14. IDBI BANK LTD. IN MUMBAI IS EFFECTIVE BECAUSE-

…………………………………………………………………………………………….

15. IDBI BANK LTD. IN MUMBAI IS NOT EFFECTIVE BECAUSE-

…………………………………………………………………………………….

16. IDBI BANK LTD. IS A GOOD BANK FOR-

SERVICE PEOPLE BUSINESS


PERSONS POLITICIANS

GENERAL PUBLIC ALL OF ABOVE

17. NAME IDBI BANK LTD. GIVE BLUE-PRINT IN YOUR MIND OF-

HIGH NETWORK FINANCILALLY EFFICIENT BANK

HI-TECH BANK CUSTOMER FRIENDLY

OTHER (PLEASE SPECIFY) ……………………………………………...

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