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Department of Social Services

The document provides information on the Erie County Department of Social Services. It outlines the department's major programs which include Temporary Assistance, Food Stamps, Medical Assistance, Home Energy Assistance, Child Support, Employment Services, Day Care and services for children, youth, families and adults. It provides contact information for different divisions within the department including Temporary Assistance, Employment Services, and Medical Assistance.
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750 views32 pages

Department of Social Services

The document provides information on the Erie County Department of Social Services. It outlines the department's major programs which include Temporary Assistance, Food Stamps, Medical Assistance, Home Energy Assistance, Child Support, Employment Services, Day Care and services for children, youth, families and adults. It provides contact information for different divisions within the department including Temporary Assistance, Employment Services, and Medical Assistance.
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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ERIE COUNTY

DEPARTMENT OF
SOCIAL SERVICES

CHRIS COLLINS
COUNTY EXECUTIVE
DEPARTMENT
OF
SOCIAL SERVICES

Commissioner Carol Dankert

1st Deputy Commissioner William Graham

Assistant Commissioner—Public Health Insurance Frank DeCarlo

Second Deputy Commissioner—Services Roshelle Lewis

Deputy Commissioner—Youth Services Thomas Lillis

Administrative Director III- Temporary Assistance Mike Carr

Administrative Director III Medicaid Shaun Hughes

Administrative Director III Lou Menza


Nursing Homes, CASA, MUR

Director of Legal Affairs Mickey Osterreicher

Chief Financial Officer Richard Svensson

Director—HRD/Quality Assurance Robert Frank


TABLE OF CONTENTS
INTRODUCTION 2

TEMPORARY ASSISTANCE 3
- Erie County Works Center 4
- Emergency Services 4

COMPREHENSIVE EMPLOYMENT 5
- PIVOT (Placing Individuals in 6
Vital Opportunity Training) 7
- MAAT (Multi-Abuse Assessment Team) 8

FOOD STAMP PROGRAM 9

MEDICAL ASSISTANCE 11
- Family Health Plus 11
- Child Health Plus 12
- Medicaid Long Term Care Eligibility 14
- Nursing Home 14
- CASA (Community Alternative Systems Agency) 14
- Access and Coordination Team 15
- Long Term Home Health Care Program 16
- Medicaid Utilization Review 18

HOME ENERGY ASSISTANCE (HEAP) 18

OFFICE OF CHILD SUPPORT ENFORCEMENT 20


- Family Court Assistance 20

DAY CARE SERVICES 21

SERVICES 22
- Child Protective Services 22
- Preventive Services 23
- Foster Care and Adoption 23
- Adult Protection 24
- Domestic Violence 25

LEGAL ADVOCACY FOR THE DISABLED (LAD) 25

SPECIAL INVESTIVATIONS DIVISION 27

1
E RIE COUNTY
DEPARTMENT OF SOCIAL SERVICES

The Department is responsible for administering


social services programs for eligible needy families
and individuals in Erie County. Services provided
are based on the financial need of the client and
are directed at encouraging client independence
and self-sufficiency by providing basic care and
protection while promoting self-reliance.

The major programs include Temporary Assistance,


Food Stamps, Medical Assistance, Home Energy
Assistance, Child Support, Employment Services,
Day Care and a broad range of preventive and sup-
portive services to children, youth, families and
adults. Client eligibility criteria, benefit levels, ad-
ministrative procedures and administrative systems
are all prescribed by law and regulation.

Listed below is a listing and brief description of the


services provided with contact information. Addi-
tional information on all programs may be obtained
by calling [716] 858-8000 or on the Erie County
Web Site at www. erie.gov under Department of
Social Services.

2
T EMPORARY ASSISTANCE
ERIE COUNTY WORKS CENTER

In keeping with the principles of Welfare Reform and a


focus on Work First initiatives, the Erie County Depart-
ment of Social Services provides a strategically different
approach at the first point of entry, the Erie County
Works Center.

Cash assistance is temporary and time-limited for a


period of five (5) years for families with children and
twenty-four (24) months for single individuals and
childless couples.

ECDSS employees work collaboratively with every client


to overcome barriers and obstacles to help achieve
economic self-reliance. As part of the application proc-
ess, individuals are seen by employment counselors
who evaluate an applicants’ job skills, ability to work,
and conduct a New York State drug and alcohol screen-
ing.

Most applicants for Temporary Assistance are required


to participate in job search activities to be eligible for
assistance. This may include a three-week long super-
vised job search (Job Club) to help locate employment.
If an applicant does not find employment and the Tem-
porary Assistance case opens, they are placed in a
Workfare assignment.

3
EMERGENCY SERVICES /
HOMELESS UNIT

The Homeless Unit provides direct assistance for


placement of homeless individuals. The unit coordi-
nates supports to the homeless population through
contracts with community based organizations
which include the City Mission. Salvation Army, Ha-
ven House for victims of domestic violence, Corner-
stone Manor and Crisis Services.

The Homeless Team is a specialized team that han-


dles the complex needs of the homeless population.
The team works to establish safe and permanent
long term housing supports.

Emergency Services staff provides assistance in


preventing evictions by making direct payments, in-
cluding to landlords providing reimbursements for
security deposits. Additionally, the unit is able to as-
sist individuals with gas and electric arrears to pre-
vent utility shut-offs and assist in getting utilities
turned back on.

4
Location and Hours of Operation: Applicants
applying for Temporary Assistance and/or
Emergency Services must appear at:

Department of Social Services


158 Pearl Street – Rath Building
Buffalo, NY 14202
Monday – Friday from 8:00 am – 5:00 pm

Contacting the Erie County Works Center


Emergency Housing/Services
[716] 858-6265
Erie County Works Center Employment Team
[716] 858-4661

C EMPLOYMENT
OMPREHENSIVE
DIVISION
The Comprehensive Employment Division
[CED] provides integrated employment and training
services for Temporary Assistance clients and Non-
Temporary Assistance Food Stamp recipients.

In addition, services are available for recipients who


request services and non-custodial parents of a
TANF-eligible child.

CED provides assessments, job skills training, day


care services, substance abuse treatment monitor-
ing, and coordinates Workfare assignments.

5
ECDSS utilizes a 'Work First' approach to welfare re-
form and expects all clients capable of work to enter
employment at the earliest time possible. Work First
initiates immediate job search upon application and
prior to cases being opened, and mandatory participa-
tion in “Job Clubs”, which are supervised and specific
group job searches.

If the initial job search activities fail to result in employ-


ment, Workfare, a short-term vocational training,
community service, or other employment assignment is
required for all active clients.

PIVOT
(Placing Individuals in Vital Opportunity
Training)

The Erie County Department of Social Services imple-


mented a unique wage subsidy program initiative in
August of 2000 designed to bridge the gap between the
local business community and TANF recipients.

PIVOT is based on the premise that Welfare Reform


requires the support and active involvement of the
business community to succeed. This program provides
quality job opportunities for the employable TANF
population while being able to serve as a resource for
the hiring needs of local employers.

6
The program provides employers that partner with the
program employable TANF clients, who are prescreened.
This reduces the employers interviewing time, but more
importantly provides them with three months of subsi-
dized wages. The company provides the client with on-the
-job training and in many cases the Erie County Depart-
ment of Social Services continues to provide case man-
agement in the form of supportive services such as day-
care and transportation to support the clients’ transition to
work.

To date the program has placed 1,800 TANF clients into


employment, working with 400 employers throughout
Western New York. This generally results in the closing of
the TANF case but there are some situations in which
cases would remain active; 95% of the clients placed re-
sult in their TANF case being closed.

The average wage for TANF placements through the


PIVOT program is $8.02 per hour. But perhaps the most
significant aspect is the retention rate for the clients
placed. Since the program’s inception, the program has
sustained a six-month retention rate of 85% for clients
placed.

This remarkable success can be directly attributable to the


time dedicated to matching the education and skill level of
the TANF clients to the workforce needs. This is accom-
plished primarily by following various labor market trends
and identifying workforce needs. In addition, we believe
that the simplistic design of the program lends it to be
more readily accepted by the employment community.

7
Job Development Services:
[716] 858-1060
Employment Training Services:
[716] 858-1000

Multi-Abuse Assessment Team [MAAT]

The Multi-Abuse Assessment Team is a specialized


Temporary Assistance unit that works with individu-
als in receipt of assistance who are experiencing
drug or alcohol related problems. MAAT counselors
provide recipients referrals to approved drug and
alcohol treatment providers and monitor treatment
compliance and progress. They assist in the develop-
ment of job openings and placing recipients in suit-
able work situations or training programs.

Location:
290 Main Street - 9th Floor
Buffalo, New York 14202

Hours of operation: 8:30am - 4:00pm


and by appointment
Telephone: [716] 858-1319
Fax: [716] 858-1316

8
F OOD STAMP PROGRAM
The Food Stamp Program is a Federal nutrition
assistance program that supplements the food budg-
ets of low income households in order to reduce hun-
ger and improve nutrition and health.

To be eligible for Food Stamp benefits, households


must pass an income limit test. Resources are not
considered in determining Food Stamp Program eligi-
bility for most Food Stamp applicants.

Expedited Food Stamps:

A household may be eligible for expedited service if


they meet the following criteria:
• Meet all eligibility requirements and are under
the established income limits; and
• Have not received food stamps in the applying
month; and
• Have not received expedited food stamps in
the past, or, if previously received expedited
food stamps, have submitted all the verifica
tions that have been requested; and
• Have less than $100.00 in cash, savings, or
other liquid resources; and expect to receive
less than $150.00 gross income during the
month of application; and

9
• If the total gross income during the month of
application plus the total liquid resources is less
than the total of the monthly rent or mortgage
payment including utility expenses.

Individuals who qualify for Expedited Food Stamp


benefits should be able to access benefits within (5)
five days of the date of application.

Application for Food Stamp Benefits

Applicants who are applying for Food Stamp Benefits


may call [716] 858-7239 to request an application
to be mailed to them OR by completing an applica-
tion through a facilitated enroller.

MyBenefits is a web-based tool that screens potential


eligibility for Food Stamps and other work support
benefits and enables filing of facilitated Food Stamp
application online through a community-based or-
ganization. The Erie County Department of Social
Services has partnered with Food for All to assist ap-
plicants in completing the myBenefits application
process.

To complete an online self-screening go to


www.myBenefits.ny.gov

10
To file an electronic Food Stamp application contact
Kelly Kowalski from Food for All at [716] 882-7705.

Applicants applying for Expedited Food Stamps


should apply in person, Monday through Friday from
8:00 am – 4:00 pm at the Erie County Rath Building,
158 Pearl Street, Buffalo, NY 14202.

M EDICAL ASSISTANCE

The Medicaid Program is a grouping of Health


Care programs for individuals who cannot afford to pay
for medical care. All recipients of Medicaid must meet
certain State and Federal requirements to be eligible.

Applicants who are applying for Medicaid may call 858


-6244 to request an application.

Family Health Plus (FHP)

Family Health Plus is a program which provides health


coverage to adults between the ages of 21 and 64 who
do not have insurance but have income above the tra-
ditional Medicaid income levels. There is no cost to
participate in Family Health Plus. Individuals interested
in applying for FHP may do so through one of the fol-
lowing facilitated enrollers:

11
Blue Cross/Blue Shield of Western New York
1-800-888-5407
[716] 887-7520

Univera Community Health


[716] 504-0560
1-800-494-2215

Fidelis Care of New York


1-888-343-3547
[716] 564-3630

If a household’s income is too high for Family Health


Plus, the household may be eligible for the Healthy
New York Program. For more information on Healthy
New York call 1-866-432-5849.

Child Health Plus

Child Health Plus is a health insurance program for chil-


dren. There are two types of Child Health Plus Cover-
age:

• Child Health Plus “A” provides Medicaid coverage


for children.
• Child Health Plus “B” provides coverage only
through specific HMO’s.

To be eligible for Child Health Plus “A” or “B”, children


must be under the age of 19 and be residents of New
York State. Whether your child qualifies for Child
Health Plus “A” or Child Health Plus “B” depends on
gross family income.

12
Children who are not eligible for Child Health Plus “A”
can enroll in Child Health Plus “B” if they do not al-
ready have health insurance and are not eligible for
coverage under the public employees' state health
benefits plan.

For general information about Child Health Plus, call


toll-free: 1-800-698-4KIDS [1-800-698-4543].
The participating insurers/enrollers listed below can
help you apply for either Child Health Plus “A” or “B”.
Please contact them for locations and office hours.

Participating Insurers/Enrollers:

Blue Cross/Blue Shield of Western N.Y.


1901 Main Street
Buffalo, New York 14208
1-800-888-5407
[716] 887-7520

Univera Community Health


205 Park Club Lane
Williamsville, New York 14221
[716] 504-0560
1-800-494-2215

Fidelis Care of N.Y.


40 John Glen Drive
Amherst, New York 14228
1-888-343-3547
[716] 564-3630

13
The participating community enrollers can assist you in
applying for either Child Health Plus A or B. They will
help you fill out the application, collect the necessary
documents, and select a health plan. If your income is
above the Child Health Plus A level, you will be enrolled
directly into Child Health Plus B.

MEDICAID LONG TERM CARE ELIGIBILITY

Nursing Home Units

The Nursing Home Unit is a specialized Medicaid Unit


that determines financial eligibility for Medical Assis-
tance for persons in Skilled Nursing Facilities, Interme-
diate Care Facilities, or in hospitals with a discharge
plan that requires placement in a Skilled Nursing
Facility.

The application process begins by calling [716] 858-


1901 to schedule an appointment for an interview.
Most interviews are conducted with a legal representa-
tive of the person in need of nursing home care. All
interviews are conducted primarily at 9:00 a.m. with a
limited number at 10:30 a.m. at the Rath Building, 158
Pearl Street. Buffalo, New York 14202 in Room 230.

Community Alternative System Agency

The Community Alternative Systems Agency, (CASA),


located in the Division of Long Term Care is staffed by
employees of the Erie County Department of Social

14
function is to determine the appropriateness and
necessity for Medicaid long-term care services and
develop suitable care plans for community-based
elderly and/or disabled individuals in Erie County.

A team of Medicaid eligibility workers located within


the CASA services division interview new applicants
for Medicaid who are looking specifically for Home
Health Care Services. They also do the annual
financial eligibility reviews for each Medicaid home
care recipient.

Access and Coordination Team

The Access and Coordination Team [ACT] is a multi-


dimensional unit designed to help consumers access
appropriate community services within the Long-term
Care System. ACT is committed to the coordination
of quality care, community education, and the most
efficient use of Medicaid resources. ACT is responsi-
ble for receiving, reviewing, and processing all new
referrals for home care services.

ACT Referral Process

A referral for CASA services can be made by calling


[716] 858-2323.

15
After assessing the client's needs, CASA arranges for
home care services for its clients. CASA clients may
receive:
• Personal care aide services, which provide assis-
tance with meal preparation, personal hygiene,
dressing, etc.

• Environmental aide services, which cover assis-


tance with household chores, meal preparation,
shopping, laundry, and similar activities.

• Private duty nursing services, if continuous skilled


nursing assistance is warranted.

Consumer Directed Personal Attendant Pro-


gram [CDPAP]

If an applicant qualifies for CASA services, they may


also be eligible for assistance through the Consumer
Directed Personal Attendant Program, a unique
program which allows recipients to recruit, hire, and
supervise their own aides. Consumer directed atten-
dants may also perform skilled nursing tasks under
the consumer’s direction.

Long-term Home Health Care Program


[LTHHCP]

CASA also assesses Medicaid eligibility for clients in


the LTHHCP and monitors the appropriateness of
their care. LTHHCP is also referred to as a 'nursing

16
home without walls'. The program consists of a coordi-
nated plan of care and services that are provided at
home or in adult care facilities to a person who is medi-
cally eligible for residential nursing home care. CASA
also ensures that the services the LTHHCP clients re-
ceive are cost effective.

CASA is responsible for the prior approval of several


Medicaid long-term care services to ensure the most
appropriate, least restrictive setting and access to
home-based care. This includes approving skilled
nursing facilities and assisted living facility place-
ments for all Medicaid clients.

For more information about CASA services, please call:


Access and Coordination Team [ACT]
Monday - Friday
8:30am - 5:00pm.
[716] 858-2323

To request a Medicaid application, questions about eli-


gibility and/or schedule an appointment, please call:

Medicaid Eligibility Team


Monday - Friday
8:30am - 5:00pm.
[716] 858-2396

17
Medicaid Utilization Review

The Medicaid Utilization Review (MUR) Unit is a multi


-functional office that ensures appropriate utilization
of Medicaid benefits for Medicaid Transportation,
Home Health Reviews, Restricted Recipient Program,
and Medicaid Disability Reviews.

Medical Transportation may only be approved for


active and qualified Medicaid recipients. For more
information or an application for transportation ser-
vices call the MUR unit at [716] 858-1750.

H OME ENERGY ASSISTANCE


PROGRAM (HEAP)
HEAP is a federally funded assistance program de-
signed to help eligible households with the costs of
heating their homes. HEAP is administered locally by
the Departments of Social and Senior Services. Social
Services is responsible for certification of the tempo-
rary assistance/food stamps and non-temporary as-
sistance/food stamps under 60 population of Erie
County. Senior Services is responsible for certification
of and outreach to the NTA/FS, Senior Citizen (60+)
population of Erie County and certain segments of
the disabled population of all ages. Each season,
Senior Services also conducts HEAP interviews for all
segments of the population at various outreach loca-
tions throughout the county, beginning in January.

18
If eligible for HEAP, clients will initially receive only a
Regular benefit, even if possessing a shut-off notice or
having a low fuel supply. In order to apply for Emer-
gency assistance towards a heating bill, clients must
subsequently receive another shut-off notice, or subse-
quently have a fuel supply of less than 10 days. Regu-
lar (Renter's benefit) and Emergency Assistance may
be issued simultaneously to households that pay for
heat indirectly as in previous seasons

Application for HEAP Benefits

Heads of Household Under 60, Non-Disabled and


Heads of Household in Receipt of Temporary Assis-
tance or Food Stamps (not only Payee)
478 Main Street
1st Floor
Buffalo, NY 14202
[716] 858-7870

19
O FFICE OF CHILD SUPPORT
ENFORCEMENT

The Office of Child Support Enforcement assists in


the process to gain additional support for children.

For individuals in receipt of Financial Assistance or


Medicaid, filing with the local Child Support Unit is
automatically completed.

Individuals not currently in receipt of Financial As-


sistance or Medicaid may file an application at the
ECDSS Child Support Office located at:

Erie County Department of Social Services


95 Franklin Street – Room 728
Buffalo, NY 14202
1-888-208-4485

Family Court Assistance

To file a petition in Family Court asking for enforcement


of a current child support order, individuals should ap-
pear at the Family Court offices located at:

Family Court Building


1 Niagara Plaza
Family Court Petition Processing Unit – 4th floor
Buffalo, NY 14202

If a court order is from out of state, individuals should


first contact the County Attorney’s Office to schedule an
appointment at [716] 858-2200.

20
D AY CARE SERVICES
Child Care assistance is provided for eligible individuals
through a variety of programs as outlined:

Temporary Assistance Day Care is guaranteed for


individuals in receipt of Temporary Assistance or Safety
Net.

Transitional Day Care is provided when an individual


is no longer in receipt of Temporary Assistance and has
a need for day care services due to employment.

Non-Temporary Assistance Day Care is available for em-


ployed families who have income at 200% or less of the
State Income Standard. Families are required to contrib-
ute to the cost of care based on a sliding income sale.
This assistance is also provided to teen parents attend-
ing high school.

Preventive/Protective Services Day Care is available for


children through the children’s services cases when day
care is mandated as part of the individual service plan.

The Day Care Unit is located at:


290 Main Street – 3rd Floor
Buffalo, New York 14202

For information about day care eligibility, program re-


quirements or questions relating to available day care
providers, individuals should call [716] 858-TYKE
[858-8953].

21
S ERVICES DIVISION
The Division of Services provides protective, preventive
and permanency services for children and adults who
are victims, or at risk of becoming victims, of maltreat-
ment or exploitation. Services are designed to promote
family and individual well-being, ensure prevention of
and protection from abuse and neglect, and to promote
permanency for children. Included are protective ser-
vices for children and adults, foster care and adoption,
services to prevent abuse of children and adults, and a
wide range of supportive services for adults and fami-
lies. A particular focus of many of these services is the
maintenance of children in a permanent home environ-
ment in which their well-being and protection are as-
sured.

Child Protective Services

The purpose of Child Protective Services (CPS) is to


ensure that children are safe and to prevent any future
abuse or neglect through the provision of supportive
services. CPS protects children from physical abuse,
neglect and sexual abuse by their parents and caretak-
ers and helps families obtain needed services to guar-
antee their children are safe from harm. If an individual
has reasonable cause to suspect that a child is being
neglected or abused, they should call the New York
Central Register at 1-800-342-3720.

22
Mandated Reporters: Hospital personnel, teachers,
law enforcement officers, and social service employees
are required by law to report suspected child abuse or
neglect and are subject to legal consequences if they
fail to do so. Mandated reporters should call 1-800-
635-1522 to report suspected child abuse or neglect.

Preventive Services

Preventive Services are those supportive services and


rehabilitative services provided to children and their
families for the purpose of preventing out-of-home
placements or expediting a discharge from placement.
For information about preventive services please call
the Family Services Team Intake at 858-8349.

Foster Care and Adoption

When families fail to provide for the safety of their own


children these children are placed in foster care until
the risk of their safety is substantially decreased. Chil-
dren placed in a foster care have been neglected,
abused, or have no one to care for them.

23
The Adoption Units provide services to children who are
legally freed from their parents and are awaiting adop-
tion. They match children with Adoptive resources by
evaluation of the child’s needs. Adoption does pre-
placement planning and facilitates the decision making
process with foster/adoptive families.

Information on becoming a Erie County Foster/Adoptive


Family: [716] 858-7274.

Adult Protection

The Adult Protection Unit provides a variety of special-


ized protective services to vulnerable adults, ages 18-59,
whose condition or circumstances make them vulnerable
to abuse, neglect, and exploitation from others. Services
provided are designed to strengthen the adult’s capacity
to function and become self-directing.

Any concerned individual (family member, friend,


neighbor, professional) who observes an individual hav-
ing difficulty in providing their basic needs of food, cloth-
ing, shelter and medical treatment should contact the
department to make a referral.

Adult Protection Referral Number:


[716] 858-6877.

Erie County Department of Senior Services Adult Protec-


tion Unit (for individuals sixty (60) or over:
[716] 858-6877.

24
Domestic Violence

The Domestic Violence Unit assesses claims of domestic


violence made by recipients of Social Services to deter-
mine credibility, what extent the individuals’ safety would
be jeopardized by fulfilling employment, paternity, child
support, spousal support, or other program requirements.
Specially trained liaisons assist victims in gaining safety
and independence from their abuser. Additionally, the
Domestic Violence staff serves as a resource for other
county government divisions and monitors contacts of
private agencies providing counseling and other non-
residential services.

To reach the Domestic Violence Unit call: [716] 858-


1515. ALL CALLS ARE CONFIDENTIAL.

L DISABLED
EGAL ADVOCACY FOR THE

The Legal Advocacy for the Disabled Unit (LAD) is dedi-


cated solely to assisting low income individuals with the
Social Security Administration’s Disability application proc-
ess. Applicants for services must sign a form appointing
LAD as their legal representation for applications for dis-
ability claims, application and appeal forms and release of
record forms.
LAD referrals may be made by contacting:

Legal Advocacy for the Disabled


43 Court Street – 4th Floor
Buffalo, NY 14202

25
Hours of Operation:
Monday – Friday , 8:00 am – 5:00 pm .
Telephone Number: [716] 858-1702.

S DIVISION
PECIAL INVESTIGATIONS

The Special Investigations Unit investigates consumer wel-


fare fraud complaints and prepares fraud packages for the
District Attorney and State welfare fraud prosecutors. It
also recoups excess amounts paid out to clients and maxi-
mizes collections on all accounts established by fraud,
over-grant or assistance repayment requirements.

Contacting SID
By mail at:
ECDSS
Special Investigations/Resource Division
43 Court Street
Convention Tower - 2nd Floor
Buffalo, New York 14202

Telephone Directory:
Fraud Hot Line [716] 858-1886
Burial Unit [716] 858-1828
Collections [716] 858-1895
Investigations [716] 858-1872
Real Estate [716] 858-1846
Assignment of Proceeds of Estates: [716] 858 1840
Medicaid Repayment Program [716] 858-1839

26
MOST FREQUENTLY REQUESTED
TELEPHONE NUMBERS
SERVICE NUMBER (AREA CODE 716)

Reporting Child Abuse/Neglect 1-800-342-3720


Fair Hearing Office 1-800-342-3334
Lost/Stolen EBT Cards 1-888-328-6399
Social Security Administration 1-800-772-1213
Child Health Plus 1-800-698-4543
Family Health Plus 1-877-934-7587
Erie County Works Center 858-8000 (automated)
Emergency Housing/Services 858-6265
Domestic Violence 858-1539
Day Care Unit 858-8953
Food Stamp Applications 858-8347
Foster Care/Adoption 858-7274
Child Support 1-888-208-4485
Landlords—lost or stolen rent checks 858-6676
Landlord Information Line: 858-6265
(rent, evictions, arrears, security deposits)
Medicaid Applications 858-6244
Medicaid Long Term Care Eligibility 858-1901
Medical Transportation 858-4877
CASA 858-2323
HEAP Hotline 858-7644
HEAP Hotline 858-7870
Adult Protection (up to age 59) 858-6901
Senior Services Adult Protection (60+) 858-6877
Legal Advocacy for the Disabled 858-1702
Fraud Hotline 858-1886
Erie County Family Court 845-7400

27
NOTES

28
NOTES

29
30

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