COMMUNICATIONS
SKILLS
Instructor: Fatima Naseem
Lecture # 08
[email protected]
http://web.uettaxila.edu.pk/CMS/AUT2010/cpCom
Sbs/index.asp
Chapter # 06
The Process Of
Preparing Effective
Business Messages
Overview
Five Planning Steps
Identify your purpose
Analyze your audience
Choose your ideas
Collect your data
Organize your message
Basic Organizational Plans
Direct (Deductive) Approach
Indirect (Inductive) Approach
Beginnings and Endings
Opening and Closing Paragraphs
Composing the message
Drafting/ Revising/ Editing
Five Planning Steps
Identify your purpose
Analyze your audience
Choose your ideas
Collect your data
Organize your message
Identify Your Purpose
The objective of your message is twofold; the
purpose of your message and to create the goodwill
Your message can be informational, persuasive or
negotiation
Analyze Your Audience
See your message from receivers point of view
Be very careful while communicating with
foreigners, for they have different culture
Have some pre-knowledge of the receiver
Be very specific about the salutation, names,
initials, their basic cultural rules
Try to see the person as a member of a group
like a business person or a professional, a new
or long time customer etc
Choose Your Ideas
With your purpose and receiver in mind, choose
your ideas for message
Ideas depend on the type of message, situation,
cultural context
If you are answering to someone's letter
highlight all queries and write them in short
form and reply them
If message is complex do some brain storming
and write all ideas
Then select ideas appropriate for your message
Collect Your Data
Collect the data to support your ideas
Be sure you are aware of your company's
policies and procedures if your meassage
requires them
Be careful about the facts, figures, dates, time,
names, titles, addresses etc.
Check for the precision of your data
Organize your message
Before writing your first draft outline your
organization of message orally or write it
roughly.
Organization may be direct or indirect
Basic Organizational Plans
Basic Organizational Plans
The choice of organizational plan depends on
your receiver, his/her knowledge of topic and
situation, his/her cultural conventions etc.
Generally for letters & memos there are four
basic organizational plans:
Direct-Request
Good News
Bad News
Persuasive-Request
All these are flexible guides and not hard &
fast rules
Direct (Deductive) Approach
Used when audience is receptive
Begin with main idea or good news
Include good news and direct request plans
Three parts:
Main idea
Explanation
Courteous close
See checklist 6.1 for differences and similarities
between the two types
Indirect (Inductive) Approach
When resistance to message is expected
Includes bad news and persuasive messages
Main idea not presented first
Buffer: a relevant pleasant, neutral or receiver
benefit statement
In this message a buffer is introduced
See check list 6.1
Beginnings and Endings
Beginnings and Endings
Two most important positions in a business
messages are opening and closing
As said:
“First impression is the last impression”
And
“We remember best what we read last”
Whenever possible put the main idea in
beginning and endings
Opening Paragraphs
Choose opening appropriate for message
purpose and reader
Main idea first(request, good news,
announcements)
Buffer first (refusal or bad news)
Attention getting statements first (persuasive)
Make the opening considerate, courteous,
Concise, Clear
Check for Completeness
See checklist 6.3
Closing Paragraphs
Make action request clear and complete with
the Five Ws and the H
What and who?
How and where?
When and why?
End on a positive courteous thought
Include any apologies before last paragraphs(if
applicable)
Be friendly
Show appreciation
Occasionally add a personal note
Keep Last Paragraph Concise and Correct
See checklist 6.4
Composing The Message
Drafting Your Message
Your first draft is always raw
You prepare first draft according to your
organizational plan either circular or linear
Now you have to refine it by revision and
proofreading
Revising Your Message
Means adding necessary data and deleting
unnecessary material
Make sure points are adequately supported
Check your organizational support
Review your language
Editing and Proof Reading
Make sure your documents have no mistakes in
grammar, spellings, punctuations or word
choice
See for typographical errors
Read aloud
Specially for foreign language
Any Questions ?
Next presentation on 8th December
Make sure its of 5 minutes only for each group
Quiz of chapter 6 & 16 on 15th December
