Program Manager
Global Business Integrations | IT System Deployments | Value-Chain Optimization
Solutions-driven manager of value-adding programs fueling global growth, competitive
advantage and transformative change for diverse industries. Conceptualize and execute
program vision from start to finish, managing complex milestones while adapting to
changes and shifting priorities. Lead international, cross-functional teams in delivering
strategic initiatives proven to improve systems, processes and bottom-line results.
Expertise:
Strategic Growth Plans Process Improve
Business and IT Alignment Global Value Cha
Program Management: Enterprise Implementations Risk Mitigation
M&A Assimilations Resource Manag
MS Project, Oracle, SAP, SQL, C, PEGA and ARIS BPM, A
Technology Skills:
Data Scientist | Quantitative Analyst
Providing data-driven, action-oriented solutions to challenging business problems
Business-minded data scientist with a demonstrated ability to deliver valuable insights
via data analytics and advanced data-driven methods. Relied on as a key advisor in
driving global, multibillion-dollar growth; gains in customer loyalty; and record-setting
profit improvements.
Expertise
Data and Quantitative Analysis Big Data Queries and Interpretation
Decision Analytics Data Mining and Visualization Tools
Predictive Modeling Machine Learning Algorithms
Data-Driven Personalization Business Intelligence (BI)
KPI Dashboards and BPI Plans Research, Reports and Forecasts
Professional Experience
ABC, Inc. (Subscriber-based provider of streaming digital movies and TV)
Data Scientist, 2013 to Present | Sr. Analyst, 2011 to 2013 | Research Associate, 2008
to 2011
Furnish executive leadership team with insights, analytics, reports and
recommendations enabling effective strategic planning across all business units,
distribution channels and product lines.
Developed intricate algorithms based on deep-dive statistical analysis and predictive
data modeling that were used to deepen relationships, strengthen longevity and
personalize interactions with customers.
Analyzed and processed complex data sets using advanced querying, visualization
and analytics tools.
Identified, measured and recommended improvement strategies for KPIs across all
business areas.
Quantifiable results:
Propelled 2-year revenue growth from $1.2B to $3.25B.
Achieved an 87% renewal rate (15% above goal) in 2017.
Boosted market share by 16%, customer satisfaction by 25% and mobile users
by 350% in 2017.
Teaching Appointments: Teach undergraduate and graduate-level courses in statistics
and economics as an adjunct faculty member at ABC University (2014 to Present) and
XYZ University (2011 to 2014).
PROJECT MANAGER Specializing in Enterprise IT Implementations
PMP-certified project manager with experience providing cradle-to-grave management
over large-scale IT implementations. Excel at liaising between business and technical
areas to achieve on-time, on-budget and on-spec project completions. Able to merge
customer and user needs with business requirements, budgetary restrictions and
logistical considerations to meet project deliverables. Key skills:
Project Lifecycle Management
Enterprise Implementations
System Migrations
Requirements Definition & Analysis
Project Scheduling
Team Building & Leadership
Project Budgeting & Cost Controls
Quality Assurance
Professional Experience
ABC COMPANY — Sometown, CA
Provide project lifecycle leadership over all phases of enterprisewide IT
implementations within a multistate, 6,500-user organization.
Project Manager, Technology Implementation Group, 2011 to Present
Assistant Project Manager, 2010 to 2011
Promoted to project manager role to plan, schedule and execute all stages of
enterprise software, hardware and system implementations. Assessed business
implications for each project phase and monitored progress to meet deadlines,
standards and cost targets.
Drove impressive improvements across the business as a result of IT
implementations. Equipped ABC with solutions that accelerated the bidding process
on architectural projects by 45%, shortened the sales cycle by 50%, increased cash
collections by 35% and saved $1.2M annually.
Excelled in guiding the work of technical teams. Articulated project goals and scope,
translated business needs into technical terms, prepared detailed work breakdown
structures (WBS) and instilled shared accountability for achieving project milestones.
Created cost-benefit analyses and ROI assessments that were used as the basis for
decision-making on proposed IT implementation projects.
Resolved numerous project issues including staffing shortages, tactical matters,
scope creep and divergent business and user needs.
DEF COMPANY — Sometown, CA
Network Administrator, 2009 to 2010
Developed strong technical foundation as a network administrator within a 2,500-
user, mixed-platform environment.
Optimized network uptime to 99.9%, led a major network upgrade, and improved
systems security and reliability.
