BUSINESS COMMUNICATION
Named ‘Best PSU’ company and ‘Best’ in ‘Organisations with 10,000+
employees’ category
Ranks 14th in India’s ‘Great place to Work’ list for 2019.
Has consistently featured in the list of Best Companies Laureates for the past
11 years.
SUBMITTED BY
(GROUP K)
ABOUT THE ORGANIZATION:
NTPC Limited is recognized among India's Best Companies to Work For 2019.
Every year, Great Place to Work® identifies India's 100 Best Companies to Work
For (with employee strength more than 500) through an objective and rigourous
workplace culture assessment process. NTPC provides Power Generation, Power
Trading, Power Distribution, Coal Mining, Ash Business, Equipment
Manufacturing, Power Consultancy Services
COMPANY SIZE
19739 Employees
INDUSTRY
Manufacturing & Production
(14th rank in Great place to work)
NTPC Limited, formerly known as National Thermal Power Corporation Limited, is
an Indian Public Sector Undertaking, engaged in the business of generation of
electricity and allied activities. It is a company incorporated under the Companies
Act 1956 and is promoted by the Government of India. The headquarters of the
company is situated at New Delhi. NTPC's core business is generation and sale of
electricity to state-owned power distribution companies and State Electricity Boards
in India. The company also undertakes consultancy and turnkey project contracts
that involve engineering, project management, construction management and
operation and management of power plants
.
The company has also ventured into oil and gas exploration and coal
mining activities. It is the largest power company in India with an electric power
generating capacity of 55,786 MW. Although the company has approx. 16% of the
total national capacity it contributes to over 25% of total power generation due to its
focus on operating its power plants at higher efficiency levels (approx. 80.2%
against the national PLF rate of 64.5%).NTPC currently produces 25 billion units of
electricity per month.
NTPC currently operates 53 power stations (22 Coal, 7 combined cycle gas/liquid
fuel, 2 Hydro, 1 Wind and 11 solar projects). Further, it has 9 coal and 1 gas
station, owned by joint ventures or subsidiaries.
It was founded by Government of India in 1975, which now holds 54.74% of its
equity shares on 30.06.2016 (after divestment of its stake in 2004, 2010, 2013,
2014, 2016, & 2017)
It is ranked 400th in the Forbes Global 2000 for 2016.
HISTORY:
1975 to 1994
The company was founded on 7 November 1975 as "National Thermal Power
Corporation Private Limited". It started work on its first thermal power project in
1976 at Shaktinagar (named National Thermal Power Corporation Private Limited
Singrauli) in Uttar Pradesh. In the same year, its name was changed to "National
Thermal Power Corporation Limited". In 1983, NTPC began commercial operations
(of selling power) and earned profits of INR 4.5 crores in FY 1982-83. By the end
of 1985, it had achieved power generation capacity of 2000 MW.
In 1986, it completed synchronisation of its first 500 MW unit at Singrauli. In 1988,
it commissioned two 500 MW units, one each in Rihand and Ramagundam. In
1989, it started a consultancy division. In 1992, it acquired Feroze Gandhi Unchahar
Thermal Power Station (with from Uttar Pradesh Rajya Vidyut Utpadan Nigam of
Uttar Pradesh. By the end of 1994, its installed capacity crossed 15,000 MW.
1995 to 2004
In 1995, it took over the Talcher Thermal Power Station from Orissa State
Electricity Board. In the year 1997, Government of India conferred it with
"Navratna" status. In the same year it achieved a milestone of generation of 100
billion units of electricity in a year. In 1998, it commissioned its first naptha-based
plant at Kayamkulam with a capacity of 350 MW. In 1999, its plant in Dadri, which
had the highest plant load factor (PLF) in India of 96%, was certified with ISO-
14001. During 2000, it commenced construction of its first hydro-electric power
project, with 800 MW capacity, in Himachal Pradesh.
In 2002, it incorporated 3 subsidiary companies: "NTPC Electric Supply Company
Limited" for forward integration by entering into the business of distribution and
trading of power; "NTPC Vidyut Vyapar Nigam Limited" for meeting the expected
rise in energy trading; "NTPC Hydro Limited" to carry out the business of
implementing and operating small and medium hydro-power projects. In the same
year its installed capacity crossed 20,000 MW.
Listing: NTPC got listed on BSE and NSE on 5 November 2004. Against the issue
price of INR 62 per share, it closed the first day of listing with INR 75.55 per share.
On the day of listing, it became the third largest company in India in terms of
market capitalisation.
2005 to present
In October 2005, the company's name was changed from "National Thermal Power
Corporation Limited" to "NTPC Limited". The primary reason for this change was
the company's foray into hydro and nuclear based power generation along with
backward integration by coal mining. In 2006, it entered into an agreement with
Government of Sri Lanka to set up two units of 250 MW each in Trincomalee in Sri
Lanka. During 2008 and 2011, NTPC entered into Joint Ventures with BHEL,
Bharat Forge, NHPC, Coal India, SAIL, NMDC and NPCIL to expand its business
of power generation. By the end of 2010, its installed capacity crossed 31,000 MW.
The company in 2009 joined forces with other state enterprises Rashtriya Ispat
Nigam, Steel Authority of India, Coal India, National Minerals Development
Corporation to invest in coal mining operations through a joint venture vehicle
named International Coal Ventures Private Limited (ICVL). In July 2014 ICVL
acquired a 65 percent stake in the Benga coal mine in Mozambique from the Rio
Tinto Group.
Why NTPC Limited is a great place to work?
India's largest power generating company NTPC has been adjudged 14th in the
2019 ‘Great Place to Work’ rankings for India. In addition to this, the organisation
has also been named the ‘Best PSU’ and ‘Best organisation’ in the ‘Organisations
with more than 10,000 employees’ category for 2019. The esteemed award was
received by Shri Saptarshi Roy, Director (HR) and Shri C.K. Mondol, RED
(West-1) at a function held in Mumbai.
A testimony of the company’s high-trust and high-performance culture, NTPC,
India’s largest power utility, has not only featured on this prestigious list of
companies for the 11th consecutive year as Best Companies Laureates but has also
moved up 11 spots from its ranking last year.
Showcasing innovation while engaging with employees and all stakeholders has
been at the core of its ethos of NTPC. This appreciation from ‘Great Place to Work’,
for the 11th consecutive year, as Best Companies Laureates mirrors our
commitment towards creating and ensuring an ideal environment for all our
partners.”
The list of ‘Great Place to Work’ institute is considered the gold standard
certification for defining, assessing and recognizing great workplaces based on their
people management practices. Numerous leading companies and organisations have
been judged and ranked based on a number of parameters such as enabling
environment of sustenance, growth, engagement and work-life balance for its
employees.
NTPC Limited has successfully created a great place to work for all their employees
as they have excelled on the 5 dimensions that are a hallmark of
a High-Trust, High-Performance Culture, Credibility, Respect, Fairness, Pride and
Camaraderie.In a rigorous assessment process conducted by the Great Place to Work
Institute, NTPC Limited met the minimum criteria on the Trust Index Employee
Survey, on the consistency of experience across all demographics and on the Culture
Audit People Practices Framework, to clear the first level i.e. getting Great Place to
Work-Certified.
As a certified organization, NTPC Limited became eligible to be considered among
'India's Best Companies to Work For 2019' – a list that features the 'Best of the
Best’. The process of identifying India's Best Companies to Work For is based
purely on the assessment findings and does not involve any jury or opinion-based
criteria.
To find out the role, functions and channels of communication inside an
organization we first contacted Miss Poornima Chaturvedi and then did some
online research for additional information. The given data is based on both the
sources.
NTPC is a leader not just in power generation, but also in People Practices. It
strongly believes in achieving organizational excellence through Human Resources
and follows "People First" approach in order to leverage full potential of its 25,000
strong workforce.
'People before PLF (Plant Load Factor)' is the guiding philosophy behind the entire
gamut of HR policies at NTPC. NTPC is committed to employees total well-being “
and believes that emotional well being is as critical as physical well-being.
In order to meet employee aspirations in these changing times, HR systems in the
company are continually renewed based on employee feedback. The system is aimed
at identifying unit level and Company level factors that affect employee
engagement.
Recruitment
We believe in the philosophy of 'Grow your own timber'. Our 'Executive Trainee'
program was introduced in 1977 with the objective of raising a cadre of homegrown
professionals. ETs are hired based on GATE score (Engineers) or nation-wide open
competitive examinations (for functions like HR/Finance, etc). Recently we have
introduced psychometric tests to map the culture fit of the candidate with the
organization. For non-executive positions, induction is done at the level of Diploma
Trainee (DT) & Artisan Trainee (AT). For short-term requirements of particular
skill, fixed tenure recruitments have been introduced in NTPC.
Hiring is followed by 52 weeks of fully paid induction training consisting of
theoretical input, on job training, personality development & management modules.
The induction program helps to assimilate the new recruits coming from diverse
backgrounds into the organizational values / culture and to impart the required
knowledge & skills to perform the job.
Career Advancement & Opportunities
A well-established talent management system comprising of Performance
Management System, Leadership Development System, Career Development
Scheme and Succession Planning Scheme is in place to ensure that we fulfill our
promise of meaningful growth and relevant challenges for our employees.
The career development of individuals is linked to diverse job exposure, location
exposure, learning input through planned interventions, clearance of online e-
learning functional & cross-functional modules and administration of assessment
tools.
Rewards & Recognitions
We recognize the importance of Rewards and Recognition to employees in building
the performance culture of the organization. To this end, we have created a culture
of rewards and appreciation through celebration of various achievements and
recognizing the contributions behind each success.
Learning & Development
Training needs identified during performance discussion and filling of Individual
Development Plans form the basis of training calendar.
Access to e-Learning courses on Management and technical topics from renowned
bodies has been given to NTPC employees to facilitate anytime/anywhere self-
paced training facility where employee can schedule his/her learning at own ease.
The modules are accessible through Web based portal. In 2017-18, 2000 identified
executives were allowed access to Harvard Manage Mentor (HMM) online courses
where each user had to complete 21 online modules in 11 months. 2000 more
executives have been allowed access for the same in 2018-19.1000 NTPC
employees have been provided General Physics e-Learning on Power Plant related
technical modules on various areas of Power Plant functionalities. 150 modules on
Power Plant Familiarization and Safety are to be completed in a period of one year.
To meet the academic aspirations of employees and match them with the needs of
the organization, NTPC has a policy for Company Sponsorship and Study Leave for
Higher Education.
Innovate, Create, Compete
NTPC has introduced numerous initiatives that seek to enhance the creativity,
innovation and spirit of healthy competition among its employees. These platforms
give individuals the opportunity to enhance their personal growth, and at the same
time, contribute to the organization. These initiatives include NTPC Open
Competition for Executive Talent (NOCET-a theme based annual competition),
NTPC Business Minds (Simulation Game Challenge). Last year 50 teams all over
NTPC participated in the NOCET competition and 1100 executives participated in
NTPC Business Minds games. Medha Pratiyogita, an annual quizzing event for
employees and families is a unique employee engagement activity which witnessed
an overwhelming participation of 3050 contestants this year . There are 150+ active
Professional circles in NTPC and nearly 2000 employees participate in the Quality
Circles to find solutions to problems in shop floor level.
Knowledge Management in NTPC
An IT enabled Knowledge Management System helps in capturing, assimilating and
retrieving unstructured and structured knowledge in NTPC.
Quality of Work-Life
NTPC is committed to provide the best available work life for its employees. Far
removed from the buzz of cities, our townships are the epitome of serenity, natural
beauty and close community living.
Employee Welfare
An entire gamut of benefits, from paid Childcare leave to Post-retirement Medical
benefits to Family Economic Rehabilitation are extended to employees to meet any
exigency that may arise in a person’s life.
Seeking Feedback
Regular feedback is taken from employees by conducting organizational climate
surveys and employee satisfaction surveys. The purpose is to seek employee
feedback on various systems. Through surveys, employee contribute towards
improvement of various systems within organization by giving their valuable
feedback.
The Employee satisfaction index from internal surveys improved to 64.32% in
2017-18 from 62.63% in 2016-17.
The Trust Index score by the well known Great Places to Work survey is 81 %
where organizational pride is well above the national average at 90%.
Future goals of the organisation
The company has developed a long term plan to become 128000 MW company by
the year 2032. NTPC Limited is on an expansion spree to meet the power
requirements of the country – it has targeted to add 14,058 MW in 12th Plan (From
FY13 to FY 17) of which it had already added 4,170 MW in the year 2012-13, 1835
MW in the year 2013-14 1290 MW in the year 2014-15 and 1150 MW from April
2015 to 30 November 2015.
As on 30 November 2015, the company has 23004 MW under construction. NTPC
is diversifying its capacity mix with lots of emphasis on renewable energy. As on
30.11.2015, NTPC has 110 MW Solar PV capacity under operation, 250 MW under
construction and 1260 MW under tendering. The company intends to add 10000
MW of Solar PV capacity in next 5 years. On 18.07.2015, NTPC declared
commercial its first Hydro Power plant at Koldam in the State of Himachal Pradesh.
By the year 2032, Company has a long term plan to reduce its fossil fuel capacity
mix to 56%.
NTPC also plans to go global. The public sector company has signed a
memorandum of agreement with the Government of Sri Lanka and Ceylon
Electricity Board for setting up a 500 MW (2x250) coal-based thermal power plant
in the island nation. An MoU has also been signed with Kyushu Electric Power Co.
Inc., Japan, for establishing an alliance for exchange of information and experts
from different areas of the business. The company is also in the process of finalising
an MoU with Nigeria for setting up power plants against allocation of LNG on long-
term basis for NTPC plants in India. NTPC also developing a joint-venture coal-
based power plant 1,320 MW (2x660) with Bangladesh Power Development Board
known as Bangladesh India Friendship Power Company in Rampal, Bangladesh
which is facing tremendous opposition from the people of Bangladesh owing to the
plant's dangerously close proximity to the Sundarbans.
NTPC has also been allotted coal blocks namely, Pakri Barwadih, Chatti Bariatu
and Kerandari in Jharkhand, Talipalli, Chhattisgarh and Dulanga, Odisha. Except
Pakri Barwadih all other blocks were cancelled by a decision of Supreme Court of
India on 24 September 2014. However, the company was again allotted cancelled
block under Section 5 of Coal Mines (Special Provision Act 2015) Besides these
blocks, Ministry of Coal has vide its press release dated 3 July 2013 has allotted 4
more blocks namely, Banai and Bhalmuda in Chhattisgarh, Chandrabila and
Kudanli Laburi in Odisha. Two more blocks namely Mandakini- II and Banhardih
are expected to be allotted to NTPC soon. All these mines are having estimated
Geological Reserves of 6.7 Billion Tonnes. NTPC has appointed Mining Cum
Development Operator (MDO) for its Pakri Barwadih mine.
Role of communication in making NTPC great:
Communication as defined, is the exchange of information by speaking, writing, or
using some other medium. Although when we think about how we communicate the
subject becomes a lot complex. Communication plays a fundamental role for any
kind of Organization. Therefore, it is very important and helps in product
development, customer relations and many more.
Effective Communication is something which helps the manager as a foundation for
planning, Organizing, Motivating and Controlling. It is important that internal
communications in the Organization as well as the communication skills of the
employees are effective. If good communication within a workspace is encouraged,
the more understanding may emerge. Also, communications help in building
company’s growth and bring lots of business to the Company.
Exchanging Information
Communication is exchanging information between two or more persons.
Organizations exchange information both internally and externally. It promotes
motivation to the employees by informing and clarifying about the tasks to be done.
When Employees feel that they are well informed about the company’s vision and
direction, they will feel more secure with their role. If they are well informed and
engaged, communications with other constituencies are likely to be strong as well.
Strong Relationships
Strong relationships can be built by Effective Communication. The better
effectively you communicate, the richer your relationships will be. All relationship
depends on open and honest communication. Not only within the organization but
also outside the organization, communication is important. Clients and customers
also expect good communication.
Preparing plans and policies
Communications also helps in preparing organizational plans and policies. Open
channels of communication help in leading to new ideas and innovations.
Employees who understand what is important to their company &can focus on
spotting opportunities that can help further success to the organization. Realistic
plans and innovative ideas need relevant information. Managers collect required
information through communication.
Clarity
In any organization, confusion can create negative feelings and a tensed atmosphere.
By making every employee to know their roles and responsibilities, you can give
employees the information that they need to get their job done.
Communication reduces misunderstandings among the employees and reduces the
cost associated with the mistakes.Collaboration
When you have multiple departments working on a different aspect of a same
project, communication makes it easy to improve the end result. Therefore,
Communication can help employees collaborate effectively, making team more
productive. When the staffs communicate with each other openly, they can discuss
about potential issues, feedbacks that can make the final result stronger.
Contributes to the growth of the company
Without proper communication internally and externally, most organizations suffer
to survive. Therefore, lack of Communication leads to the collapse of any
Organization. The success of business depends on the efficiency of business
communication. Therefore, it is regarded as the lifeblood of business.
Communication also helps in avoiding unnecessary delays in the implementation of
the policies.
Removing Controversies
Communication allows smooth flow of information among various parties within
the organization involving in negotiation or transaction. As a result, controversies
and disagreements can be easily resolved.
Strong teamwork
Communication leads to a strong teamwork among the employees at all the levels of
organization, which in turn helps the company to achieve their goals. In addition to
this, Effective communication, learning is made easy as one can consult when they
have a problem with the project.
Enhancing Employee satisfaction
If there is fair flow of information among the manager and the employees in the
organization, it will definitely bring mutual understanding between management
and the workers. This enhances the satisfaction of employees.
Functional communication of NTPC
National Thermal Power Corporation works under the aegis of the Ministry of
Power of the Government of India. The Ministry of Power exercises general
administrative control over the NTPC. The Ministry participates in the decision-
making process within the NTPC through its Joint Secretary who is nominated on
the Board of the Corporation.
Organizational structure of NTPC at the top consists of the Board of Directors,
Chairman and Managing Directors, Directors in their specialization field and
Executive Directors.
Role of Board of Directors
The NTPC is managed by the Board of Directors. The Board of Directors and chief
executive officers are the primary groups involved with Corporate level strategy
making. The Board of NTPC is responsible to plan, promote and organise integrated
and sufficient development of thermal, hydel power and power through non-
conventional, renewal energy sources in India or abroad.
The Directors are given exposure to the latest developments in management
practices and technology through Senior Executive Development Programmes
conducted by reputed institutions in India and abroad. They also keep themselves
abreast with the latest developments through participation in various conferences
and conventions.
The second tier consists of five regional set-ups namely North, East, West, South
and National Capital Region with their headquarters at Allahabad, Nagpur, Patna,
Hyderabad and Delhi respectively headed by Executive Directors who are
accountable for the operations and finance and project execution activities in their
respective regions to the Chairman.
Committee on Management Controls
The Company has constituted a committee of the Board, called Committee on
Management Controls to monitor the quality and control the deviation.Interactive
Meetings are held with the statutory auditors to review the internal control systems
and the annual accounts. The existing management systems are also under review of
the committee for bringing in greater efficiencies. The minutes of such Committee
are placed on the Board
Regular formal and informal interactions take place, to communicate with
employees through their respective representatives at the level of Head of Project
and Head of Departments. Management and Employee concerns, not involving
policy changes, are discussed and sorted out at the unit level.
Employees' Participation in Management
Employees' Participation in Management has been one of the strong pillars holding
up NTPC since its inception. Participation of around 24,000 employees in the
management process takes place through various councils like PLC’s and SLC’s
Plant Level Council (PLC)
Plant Level Council (PLC) discuss plant level issues information sharing on
generation and production targets, productivity, elimination of wasteful practices,
inventory reduction, general health, welfare and safety.
Shop Level Council (SLC)
The number of SLCs is usually 4-5 functionally covering areas such as. Operation,
Maintenance, Fuel Management, Services (Personnel, Finance, EDP) and Civil.
SLCs are constituted to discuss department level issues such as improvement of
production, productivity and efficiency, elimination of wastage, improvement in
working conditions, safety, etc.
Cross Functional Communication
There is cross functional communication among different regions, between various
department and between Ministry of Power and NTPC.The big challenge with
cross-functional teams is that people underestimate the shared language and
concepts that are part of each functional area so the management and HRD
Department ensures that employees are getting good training and exposure to bridge
the gap of cross functional communication.
Decentralisation
The three tier structure of NTPC provides decentralisation of the responsibility
while retaining centralised systems in areas such as engineering, contracting of high
value packages, coordination with financing agencies etc.
Top management is free from the routine operating responsibilities in most of the
areas and are mostly engaged in planning and formulating strategies but at the same
time Executive Directors are overloaded with different kinds of work and they do
not find time to supervise and guide the works of subordinates at lower level which
sometimes results in duplication of work. Since supervision is very important for
increasing the efficiency hence executive directors work must be reduced.Other
channels of communication between leader and subordinate:
While having a conversation with Miss Poornima, we found out about one very
salient feature about their company. They have two exclusive apps for different
communication networks:
SAMVAAD: NTPC launched the Samvaad app last year, which is available for
download on Play store and iOS for sharing of latest news, events and achievements
of the organizations and its employees. The system has been upgraded where there
are sections for the news flash, daily survey, notice board, business units’ news,
transfers and promotions of employees etc.
This app helps employees to get information first hand, without any unnecessary
alterations or fakeness to it. Thus, prevents misinformation from spreading.
Moreover, everyone gets the news and notices at the same time without any biases.
SAMPARK: This app is for communicating among themselves, unlike Samvaad-
which is one-way channel, Sampark helps you transfer information both ways.
Some features are- Offline employee search facility in case of connectivity not
being available at your location.
NTPC Holidays app added in the main menu.
CC Intranet interface added. Notices published on Intranet are visible under "
What's new ". Contents can also be searched subject to being available on external
network.
Improved User Interface - an attempt has been made to give a better User Interface,
based on feedback received from you all.
The App is available on Google Play Store and Apple App Store.
Other than these two apps, rest of the channels are the usual ones like IOMs, video
conferencing, emails, letters etc to exchange important information.
Email
Email are used on daily basis. This is one of the most common and versatile
channels, but oftentimes inadequate as it is being overused.
Emails are great channels for certain types of messages. Otherwise, unless crafted
carefully and for a particular occasion, there is a high probability the message is
going to be lost. This is a common disadvantage when it comes to internal
communication, and both the sender and the recipient can suffer a great deal if one
of the 147 (and then some!) emails one usually receives on a daily basis is buried
somewhere in the inbox.
Interoffice Memos
Interoffice memos are useful for sending project updates, directives and other types
of messages to your co-workers. A memo provides a written record of your
communication and ensures that all key personnel receive important information
and status updates. Following the proper format for an interoffice memo will help
you communicate clearly with your co- workers. While format may vary slightly
from company to company, most memos follow the same general format.
Video Conferencing
Video conferencing is important because it joins people who would not normally be
able to form a face-to-face connection. In businesses, it can increase productivity
amongst employees as well as provide an improved way of communicating and
interacting with colleagues, partners and customers.
For businesses, the tangible benefits of video conferencing include lower travel
costs -- especially for employee training -- and shortened project times as a result of
improved communications among team members.
The intangible benefits of video conferencing include more efficient meetings with
the exchange of non-verbal communications and a stronger sense of community
among business contacts, both within and between companies, as well as with
customers. On a personal level, the face-to-face connection adds non-verbal
communication to the exchange and allows participants to develop a stronger sense
of familiarity with individuals they may never actually meet in person.
