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Communication Notes Pob

Good management and staff relations are important for efficiency, productivity, and staff retention. Managers should encourage feedback from workers through regular meetings and an open door policy. Motivation comes in many forms beyond money, such as recognition, promotion, and allowing creativity. It is crucial for managers to treat all workers fairly and without favoritism to avoid conflicts. Managers must also show care and understanding for individual workers' challenges.

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483 views2 pages

Communication Notes Pob

Good management and staff relations are important for efficiency, productivity, and staff retention. Managers should encourage feedback from workers through regular meetings and an open door policy. Motivation comes in many forms beyond money, such as recognition, promotion, and allowing creativity. It is crucial for managers to treat all workers fairly and without favoritism to avoid conflicts. Managers must also show care and understanding for individual workers' challenges.

Uploaded by

Natalie Thompson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Guidelines: Good Management & Staff Relations

Good management worker relationship is important for efficiency, productivity and the retention
of staff.
Communication
Managers should not only give directives but encourage feedback from workers. Regular
scheduled meetings should allow workers the opportunity to voice their concerns and views.
Some managers have an open door policy making them available to all employees.
Motivation
Money is not a motivator for everyone and therefore managers must find ways of encouraging
workers to give their best performance. Other forms of motivation include recognition for a job
well done. High performing employees can be motivated by promotion, and being named
employee of the month. Allowing employees to be creative and bringing their innovative ideas to
goods and services is also a motivator.
Fairness
It is very important to handle all workers fairly without showing favouritism. If workers perceive
that they are not being fairly treated or that there is favouritism conflicts may arise among
workers and well as between management and workers.
Compassionate
Managers must show care when dealing with workers daily. Workers are not machines and
cannot be treated as such. Managers should try to understand each worker and their various
issues. Workers may have challenges with illnesses, family, financial etc. which may affect their
performance on the job.

Strategies For Effective Communication


Communication is defined as a two-way process which involves the conveying of information
from (sender) to (receiver). The need for effective communication is very important when
dealing with the human factor from recruitment to retirement in the organization.
For communication to be effective there must be feedback.
Means of Communication
1. Oral – This includes all types of spoken communication, e.g. interviews and meetings.
2. Written – This includes all things that are written, e.g. reports and letters.
3. Visual – This includes all things which can be seen, e.g., posters and films.
The primary objective of communication in any organization is to get work done.
Types of communication
Formal Communication -These are official methods approved by management.
These includes meetings, announcement on notices boards, memoranda, messages over public
address systems, interviews, performance appraisals, company magazines. etc.
Informal Communication -These are unofficial methods of communication.
These include: rumours and the grapevine, secret signs and gestures as well as casual
conversation between employees.
Barriers to Communication
1. Distortion of messages e.g. rumours or the grapevine can easily distort messages.
2. Inappropriate forms of transmission e.g. a notice of a formal meeting must be conveyed in
writing and not by word of mouth. If this type of meeting is not conveyed in writing it may seem
casual and unimportant.
3. Physical barriers e.g. faulty telephone connections, defects in mechanical or electronic
equipment, and poor postal services.

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