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Q1. What Are The Inputs, Processing, and Outputs of UPS's Package Tracking System?

United Parcel Service (UPS) began in 1907 and has since invested billions in technology to boost customer service while keeping costs low. UPS uses various technologies like handheld devices, bar code scanners, wireless networks and large computers as inputs to its package tracking system. This information is processed through UPS's main computers and can then be accessed worldwide as an output to provide customers proof of delivery or status updates. These technologies help solve UPS's logistical challenges and underpin its business strategy. Without these systems, UPS would struggle to serve its many customers.

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Desmond B. Okyere
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1K views3 pages

Q1. What Are The Inputs, Processing, and Outputs of UPS's Package Tracking System?

United Parcel Service (UPS) began in 1907 and has since invested billions in technology to boost customer service while keeping costs low. UPS uses various technologies like handheld devices, bar code scanners, wireless networks and large computers as inputs to its package tracking system. This information is processed through UPS's main computers and can then be accessed worldwide as an output to provide customers proof of delivery or status updates. These technologies help solve UPS's logistical challenges and underpin its business strategy. Without these systems, UPS would struggle to serve its many customers.

Uploaded by

Desmond B. Okyere
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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United Parcel Service (UPS) is the world’s largest air and ground package-distribution

Company. It started out in 1907 in a closet sized basement office. Jim Casey and Claude Ryan –
two teenagers from Seattle. UPS has invested billions of dollars into technology and systems to
boost customer service while keeping costs low and streamlining its overall operations.

Q1. What are the inputs, processing, and outputs of UPS’s package tracking system?

Answer:

From the Case read, the following are the inputs, processing and outputs discovered in the
United Parcel Service (UPS) package tracking system:

First and foremost, computer handheld device called Delivery Information Acquisition Device
(DIAD) identify to be an input device use by United Parcel Service (UPS) for their package
tracking system. This input device automatically captures customers’ signatures along with
pickup, delivery, and time-card information. The driver then places the DIAD into the UPS
trucks adapter, information is then transmitted to UPS computer network for storage and
processing by UPS main computers in Mahwah, New Jersey, and Alpharetta, Georgia. From
there, the information can be accessed worldwide to provide proof of delivery to customers or to
respond to customers queries.

Secondly, Bar Code Devices is also identified to be an input partly because it helps UPS scans
shipping information on the package label and then fed into the central computer. Customer
service representatives can check the status of any package from desktop linked to the central
computer and are able to respond immediately to inquiries from customers.

UPS customers can also access this information from the company’s website using their own
computers or wireless devices such as pagers and cell phones.

Question 2

What technologies are used by UPS? How are these technologies related to UPS’s business
strategy?

Answer
Information Technology has helped UPS reinvent itself and keep growing. UPS invest heavily in
Information System Technology to make its business more efficient and customer oriented. It
uses an array of information technologies including bar codes scanning systems. Wireless
networks, large mainframe computers, hand held computers, the Internet, and many different
pieces of software for its operations.

Anyone with a package to ship can access the UPS website to track packages, check delivery
routes, calculate shipping rates, determine time in transits and schedule a pickup. Businesses can
use the web site to arrange UPS shipment and bill the shipments to the company’s UPS account
number or credit card. The data collected at the UPS website are transmitted to the central
computer and then back to the customer after processing. UPS also provides tools that enable
customers such Cisco Systems to embed UPS functions such as tracking and cost calculation,
into their own website so that they can track shipments without visiting the UPS website.

Question 3

What problems do UPS’s information systems solve? What would happen if these systems
were not available?

Answer

UPS is now leveraging its decades of expertise managing its own global delivery network to
manage logistics and supply chain management for other companies. It created a UPS supply
chain solutions division that provides complete bundle of standardized services to subscribing
companies at a fraction of what it will cost to build their own systems and infrastructure. UPS
systems have been able to solve supply chain design and management, freight forwarding,
customs brokerage, mail services, multimodal transportation, and financial services in addition to
logistics services.

UPS maintains a firm leadership in small package delivery due to these Information Systems
deployed by UPS. If these systems were not available, UPS will not have been able to keep it
millions of customers.

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