Thanks to visit codestin.com
Credit goes to www.scribd.com

Scribd
Upload
2K views1 page

Kpi Indicator

This document outlines 14 key performance indicators (KPIs) for measuring quality in an entry-level healthcare process. The KPIs measure factors such as patient satisfaction, complaints, bed and ICU occupancy rates, infection rates, hand hygiene compliance, employee satisfaction, attrition rates, medication errors, adverse drug reactions, and compliance to code blue drills. Formulas for calculating each KPI from collected data are provided.

Uploaded by

Qualtic Certifications
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
2K views1 page

Kpi Indicator

This document outlines 14 key performance indicators (KPIs) for measuring quality in an entry-level healthcare process. The KPIs measure factors such as patient satisfaction, complaints, bed and ICU occupancy rates, infection rates, hand hygiene compliance, employee satisfaction, attrition rates, medication errors, adverse drug reactions, and compliance to code blue drills. Formulas for calculating each KPI from collected data are provided.

Uploaded by

Qualtic Certifications
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

KPI INDICATOR FOR SHCO IN ENTRY LEVEL PROCESS

KPI Matrix indicators Data collection for Formula


1. Patient Satisfaction indicator- IPD Average score Achieved
1. Patient Satisfaction Indicator X100
2. Patient Satisfaction indicator- OPD Maximum Possible Score
Number of patient Complaints
2. Patient Comments Indicator 3.Patient Complaints indicator-IPD/OPD X1000
Total patient in month
Number of Inpatient days in a given month
4.Bed Occupation Rating-IPD X100
Number of Available bed days in that month
3.
Number of ICU PATIENT days in a given
Managerial Quality Indicator 5. Bed Occupation Rating-ICU month X100
Number of Available bed days in that month
Number of urinary CAUTIs in a Month
6.Catheter Associated Urinary tract infection rate X1000
Number of urinary catheter days in that month
Number of surgical Site infections in a given
4. Infection Control Quality Indicator 7. Surgical Site infection. month X100
Number of surgeries performed in that month
Total number of action performed
8.Complience to hand Hygiene practice X100
Total no of hand hygiene opportunities
9.Employees Satisfaction Index
-
5. HR Quality Indicators
10. Employee Attrition Rate
-
Sum of Time Taken for Assessment
11.Time for Initial assessment of IPD Dept X100
Total Number of Patient indoor / EMR in month
12. Incident of Medication Error(medication Error Total Number of medication Errors
X1000
per Patient Days). Number of patient Days
6. Clinical Quality Indicator 13.Percentage of admissions with adverse drug Adverse Drug reaction
Event reactions(adverse drug reactions per 100 X100
separations) Number Of Discharges and death
Total number of action performed
14. Compliance to Code blue mock Drill X100
Total no of Code Blue opportunities

REV NO: 1.0 DATE: 11/07/2018 PREPARED BY: SASIKUMAR.S. Page 1 of 1

You might also like