BOOKING ROOM CONVERSATION WITH ALTERNATIVE
R : Good morning. The Wing Ed Hotel Jimbaran. Reservation. Yuly’s speaking. May I assist you?
G : Good morning. I want to reserv a room at your hotel.
R : May I know what type of room, how long you will stay, and for many person?
G : I need one standard room with double bed for 6 nights. Start from 23-29 December 20217 for 2 person.
R : Well madam. Please wait a moment. I’ll check if the room is still available on that periode
...........
I’m sorry madam. For 23-29 December 20217 , the standard room is fully booked. Would you like to
choose the other room? In our hotel, we have 4 different type of room, such as: standard room, superior
room, and deluxe suite room. Altought standard room is fully booked, we still have one superior suite
room. The facility of this room almost the same with standard room, but superior room is more large
than standard room. And this room has the best ocean view. The rate of superior room is Rp. 450.000
nett include breakfast. Would you like to take this room?
G : Oh great. It’s attractive offer.
R : Well madam. Now I’ll make a reservation for you. May I know your name, please?
G : Monalisa Parker
R : Excuse me, madam. Would you like to spell your name, please?
G : Alright. Mama-Oscar-November-Alpa-Lima-Indian-Sierra-Alpa Papa-Alpa-Romeo
Kilo-Echo-Romeo..
R : May I know your flight detail?
G : GLA501/01.00 PM for date in and GLA239/06.00 PM for date out.
R : Excuse me Mrs. Parker. We have half day used and full day used. For half day used is until 06.00 PM
you have to charge 30-40% of room rate. And for full day used is until 11.00 PM you have to charge
minimally 50% of room rate. Do you want to choose another one?
G : Yes, please. I want half day used for that night.
R : Pleasure. May I know about your payment?
G : I’ll pay by a credit card.
R : Well Mrs. Parker. May I know what type of your credit card, the credit card number,
and exppired date?
G : My credit card is AMEX. Its number is 0001 2345 6789 5502 and will expired on 3 rd
December 2023.
R : If I need another information, who is I can contact?
G : Please contact me.
R : May I know your phone number and your email address?
G : Certainly. 3481-225677. And my email address is [email protected]
R : May I know you home address?
G : 367 Washington St, Amerika Serikat.
R : Well Mrs. Monalisa Parker. Now, I’ll repeat your reservation.
You reserv one superior room with the best ocean view. You will stay in our hotel start from 23-29
December 2017. The room rate for one night is Rp. 450.000 nett include breakfast and a half day used
for that night. Your flight detail is GLA501/01.00 PM for date in and GLA239/06.00 PM for date out.
You’ll pay by AMEX card. Its number is 0001 2345 6789 5502 and will expired on 3 rd December 2023.
If I need another information, I can contact you on 3481-225677 or at your email,
[email protected]. Your home address is at 367 Washinton St, Amerika Serikat. Is that
correct?
G : Yes, of course.
R : Well, Mrs. Monalisa Parker, thank you for your reservation. We are looking forward to
welcoming you at our hotel.
G : Certainly. Thank you for your service. Good bye.
R : You’re welcome. Have a nice day. Good bye.
BOOKING ROOM CONVERSATION
R : Good morning. The Wing Ed Hotel Jimbaran. Reservation. Yuly’s speaking. May I assist you?
G : Good morning. I want to reserv a room at your hotel.
R : May I know what type of room, how long you will stay, and for many person?
G : I need one superior room with twin bed for 5 nights. Start from 14-20 December 2017 for 2 person.
R : Well madam. Please wait a moment. I’ll check if the room is still available on that periode
...
You are very lucky madam, because one superior room still available for you , and May I explain you
about room facilities and hotel fasilities ?
G : Yes, please
R : You will get room facilities such as twin room, private balcony, wardrobe, television, telephone, air
conditioner, mini bar, bath room complete with shower, bath tub and wash basin complete with hot and
cold running water. And hotel facilities such as simpangan restaurant, meeting room, sport area, parking
area, laundry, and beauty salon and spa. The room rate is Rp 550.000,00 including breakfast. Would
you like to take it, Sir ?
G : Yes, I will take it.
R : Well madam. Now I’ll make a reservation for you. May I know your name, please?
G : Lisa John
R : Excuse me, madam. Would you like to spell your name, please?
G : Alright. Lima-Indian-Sierra-Alpha-Juliet-Oscar-Hotel-November.
R : May I know your flight detail?
G : SGA503/01.00 PM for date in and SGA240/12.30 PM for date out.
R : Excuse me, Mrs. John. We have half day used and full day used. For half day used is until 06.00 PM
you have to charge 30-40% of room rate. And for full day used is until 11.00 PM you have to charge
minimally 50% of room rate. Do you want to choose another one?
G : No, thank you.
R : Pleasure. May I know about your payment?
G : I’ll pay by a credit card.
R : Well Mrs. John. May I know what type of your credit card, the credit card number,
and exppired date?
G : My credit card is VISA . Its number is 0001 2345 5709 7602.
R : If I need another information, who is I can contact?
G : Please contact me.
R : May I know your phone number and your email address?
G : Certainly. 5405-2525. And my email address is [email protected]
R : May I know you home address?
G : Orchid 123, Singapore.
R : Well Mrs. Lisa John. Now, I’ll repeat your reservation.
You reserv one superior room. You will stay in our hotel start from 14-20 December 2017. The room rate
for one night is Rp. 550.000 nett include breakfast. Your flight detail is SGA503/01.00 PM for date in and
SGA240/12.30 PM for date out. You’ll pay by VISA card. Its number is 0001 2345 7709 7602. If I need
another information, I can contact you on 5405-2525 or at your email, [email protected]. Your home
address is at Orchid 123, Singapore. Is that correct?
G : Yes, of course.
R : Well, Mrs. Lisa John, thank you for your reservation. We are looking forward to
welcoming you at our hotel.
G : Certainly. Thank you for your service. Good bye.
R : You’re welcome. Have a nice day. Good bye.
