A
Dissertation
On
“A Study on Role of HR in Total Quality Management
Implementation in the Organisation”
Submitted to
SSR Institute of Management & Research, Silvassa
Empower Yourself @ IMR
As a Part of MBA Semester IV Curriculum
of
Savitribai Phule Pune University, Pune
Submitted by
Nikhil Yadav
MBA Sem- IV (Human Resource Management)
Under the Guidance of
Mr. Mohd. Bilal A Bhada
N.E.T. M.B.A (PMM & HRM), B.E. (Mech)
2018 – 2020
Student Declaration
I, Nikhil Yadav, hereby declare that the dissertation titled
“A Study on Role of HR in Total Quality Management
Implementation in the Organisation” is my original work.
This dissertation has not been presented or submitted for
the award of any other degree, diploma, fellowship, or other
similar title at Savitribai Phule Pune University or any other
university. I understand that any such copying will be
punishable by the University authorities.
Date:
Place: Silvassa
Nikhil Yadav
ACKNOWLEDGEMENT
The satisfaction and euphoria that accompany the successful completion of any
task would be incomplete without the mention of the people who made it
possible, whose constant guidance and encouragement led to success.
This endeavour would not have been possible without help of the following
individuals. Every person I mention plays a piece of the puzzle to make picture
complete, some pieces are bigger than others, but without any one piece, the
picture would not be complete.
I sincerely thank SSR Institute of Management & Research, Silvassa for
providing me with this opportunity to improve my knowledge by giving an
opportunity to work on this project. I thank Dr. Praveena S. Muley, Director,
and SSR IMR for providing me with the necessary facilities for doing the
project.
I thank my project guide, Mr Mohd. Bilal Bhada, Assistant Professor for his
useful guidance and encouragement throughout the project development
period.
Last but not the least, I would like to thank my family and friends for their
support and encouragement throughout my dissertation work.
For, any errors or inadequacies that may remain in this work, the responsibility
is entirely my own.
SSR
Institute of Management & Research, Silvassa
Empower Yourself @ IMR
Sayli-Silvassa Road, Silvassa – 396230, UT of DNH
Ph: 0260 2681114, [email protected], www.ssrimr.edu.in
Approved by AICTE, New Delhi & Affiliated to Savitribai Phule Pune University,
Pune
Dissertation proposal approval
2018 - 2020
We here in approve the Dissertation Proposal presented by
Mr./Ms.
_________________________________________
titled as
______________________________________________
______________________________________________
_______ to be pursued under the supervision of the guide
Dr./Mr./Mrs. _________________________________
during the period of MBA Sem IV.
Faculty Guide Director
SSR IMR
Date: _____________
Place: Silvassa
SSR
Institute of Management & Research, Silvassa
Empower Yourself @ IMR
Sayli-Silvassa Road, Silvassa – 396230, UT of DNH
Ph: 0260 2681114,
[email protected], www.ssrimr.edu.in
Approved by AICTE, New Delhi & Affiliated to Savitribai Phule Pune University,
Pune
Dissertation Certificate
2018 - 2020
This is to certify that
Mr./Ms.
_________________________________________
has completed the Dissertation titled as
______________________________________________
______________________________________________
_____ under the supervision of the guide
Dr./Mr./Mrs. _________________________________
Faculty Guide External Examiner Director
SSR IMR
Date: __________
Place: Silvassa
TABLE OF CONTENTS
CHAPTER TITLE PAGE NO.
NO.
1 Introduction 1-4
2 Literature review 5-10
3 Research methodology 11-12
4 Discussion through sub themes 13-27
5 Findings and conclusions 28-29
Bibliography
LIST OF FIGURES AND TABLES
SR NO. FIGURE PAGE NO.
1 Research Methodology Process 12
2 Timeline Showing The Differences 13
Between Old And New Concepts Of
Quality
3 Concepts Of TQM Philosophy 18
TABLE
1 Quality Gurus And Their Contributions 17
BIBLIOGRAPHY
Concept Philosophy of Total Quality Management : Pharma Tutor Org. (n.d.).
Retrieved from A Pharma Tutor Org:
https://www.pharmatutor.org/articles/concept-philosophy-total-quality-
management
Hashmi, K. (2014). Introduction-and-Implementation-total-quality-management-tqm.
Retrieved from ISIX Sigma Website:
https://www.isixsigma.com/methodology/total-quality-management-
tqm/introduction-and-implementation-total-quality-management-tqm/
HR Talent Management : TQM in HR. (n.d.). Retrieved from HR Exchange Network:
https://www.hrexchangenetwork.com/hr-talent-management/articles/total-
quality-management-in-hr
Implementing TQM the role of HR. (n.d.). Retrieved from Questia Corporation:
https://www.questia.com/library/journal/1G1-15703603/implementing-total-
quality-management-the-role-of
Jayakumar, D. V. (2016). Total Quality Management. Tamil Nadu: Lakshmi
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mccia860_ijetsr.htm
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tqm/introduction-and-implementation-total-quality-management-tqm/
Patro, C. S. (2013). The Role of Human Resource Management in Implementation of
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R. Kesavan, C. E. (2008). Total Quality Management. Kerala: I.K. International.
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human-resources/
Role of HR Manager in TQM : Management Study guide. (n.d.). Retrieved from
Management Study Guide: https://www.managementstudyguide.com/role-of-
managers-in-total-quality-management.htm
Role of HRM in implementation of successful TQM. (n.d.). Retrieved from Ivypanda:
https://ivypanda.com/essays/the-role-of-human-resource-management-in-the-
implementation-of-successful-total-quality-management-tqm-in-hospitality-
industry/
Role-HR-Total-Quality-Management. (n.d.). Retrieved from Author Stream:
http://www.authorstream.com/role/sujajayan-1472202-role-hr-total-quality-
management-2/
S.Balasubramaniam, D., & Farooqui, D. S. (2017). TQM and Role of HR in its
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and Research.
Stevenson, M. (2018). Total Quality Management in HR. HR Exchange Network.
The role of human resource management in implementation of TQM. (n.d.). Retrieved
from Research Gate :
https://www.researchgate.net/publication/281808975_The_role_of_human_res
ource_management_in_implementation_of_TQM
Total Quality Management and Six sigma : MES. (n.d.). Retrieved from MES Center:
http://www.mescenter.ru/images/abook_file/Total_Quality_Management_and
_Six_Sigma
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hrm/
