A
PROJECT REPORT
ON
“CUSTOMER SATISFACTION TOWARDS RELIANCE JIO”
Project Report submitted in partial fulfillment for
the award of the Degree of
BACHELOR OF BUSINESS ADMINISTRATION (B.B.A)
To
KAKATIYA UNIVERSITY
By
MULUKALLA VINAY
(HT. NO: 086181844)
Under the guidance of
C. DATTATREYULU
M.F.A
DEPARTMENT OF COMMERCE & BUSINESS MANAGEMENT
VAAGDEVI DEGREE & P.G. COLLEGE
(Affiliated to Kakatiya University)
KISHANPURA, HANAMKONDA, WARANGAL-506001
2020
<ON PRINCIPAL SIR’s LETTER HEAD>
Date: ___________________
CERTIFICATE
This is to certify that the project report entitled “CUSTOMER SATISFACTION
TOWARDS RELIANCE JIO” was carried out by MULUKALLA VINAY (HT. NO.
086181844) for the academic year 2019-20. He has completed this project as per the rules
prescribed by the Kakatiya University in partial fulfillment of award of the degree of
BACHELOR OF BUSINESS ADMINISTRATION (B.B.A).
Head PRINCIPAL
Date: ___________________
CERTIFICATE
This is to certify that the Project Report entitled “CUSTOMER SATISFACTION
TOWARDS RELIANCE JIO” is a bonafide work carried out by MULUKALLA VINAY
(HT. NO: 086181844) batch: 2017-2020 under my guidance. She/He submitted the Project
Report in partial fulfillment of award of the degree of BACHELOR OF BUSINESS
ADMINISTRATION (B.B.A) from Kakatiya University.
(Project Guide Name)
DECLARATION
I hereby declare that this Project Report entitled “ CUSTOMER
SATISFACTION TOWARDS RELIANCE JIO” submitted for the award of BBA degree
of Kakatiya University, is a bonafide and original work carried out by me under the
supervision of ……………………..
Place: MULUKALLA VINAY
Date: HT.NO:086181844
Batch: 2017-2020.
ACKNOWLEDGEMENT
At the outset, I would like to express my sincere thanks to my Project Guide
Prof./Dr./Sri/Ms. ________________________________________________ for guiding my
Project Work with meticulous care and patience.
I would like to express my gratitude to Sri. <Full name of the head at
organisation><designation> for giving me permission to take up the Project Work in
<Organisation Name> on present topic. I am also grateful to <Full name of the Guide at
organisation><designation> for providing necessary facilities and valuable guidance on the
present topic.
I express my special thanks to Dr. A. Sheshachalam garu, Principal, Vaagdevi Degree
and PG College, and C. Dattatreyulu garu, Head, Department of Commerce and Business
Management of our college for their inspiring guidance and cooperation.
Finally, I would like to thank all those who helped in the preparation of my Project Work,
viz., Staff of the Organisation, Librarians and others.
<Student Name>
H.T. No:
LIST OF TABLES & CHARTS
A) TABLES
S. No. Table No. Title Page
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
B) CHARTS
S. No. Chart No. Title Page
1.
2.
3.
4.
5.
CONTENTS
List of Tables & Charts
Chapter Number Title Page Numbers
I INTRODUCTION 1-20
II ORGANISATION PROFILE 21-30
III DATA ANALYSIS AND INTERPRETATION 31-50
IV FINDINGS AND SUGGESTIONS 51-60
APPENDICES
Appendix-I Bibliography
Appendix-II Questionnaire
Appendix-I
BIBLIOGRAPHY
A) BOOKS
1. (Name of Author, Book Title, Publisher’s name & place, year of Publication)
2.
3.
4.
5.
B) REPORTS.
1.
2.
3.
C) JOURNALS
1. (Name of Journals, volume, issue , Month, Year).
2.
3.
D) WEBSITES.
1.
2.
3.
Order of Contents in Chapter-I
CHAPTER-I
INTRODUCTION
1.1 Conceptual Frame work
1.2 Need and Importance of the Study
1.3 Objectives of the Study
1.4 Scope of the Study
1.5 Period of the Study
1.6 Research Methodology
A) Collection of Data
B) Analysis of Data
C) Presentation of Data
1.7 Chapterisation Scheme
1.8 Limitations of the Study
