The TQM method not only involves obtaining high quality in education, but also

affects all parts of the educational process: organization, management, interpersonal

relationships, material and human resources, etc. Tqm may lead to continuous

improvement of teaching quality to encourage students to become critical and

creative thinkers in the rapidly changing world of technology with TQM opportunities

for personal and professional growth, along with the pride and joy that come with

getting better and better every day, and helping others to do the same.In the TQM

organization, everyone is a customer and supplier. The role of a person in these two

abilities must be determined to better understand the systematic nature of the work

in which everyone is involved. In terms of education, we are particularly prone to

personal and departmental segregation. "When I close the classroom door, those

children are mine!" The concept is too narrow to survive in a world where teamwork

and collaboration bring high-quality benefits to most people. In the classroom, the

team of teachers and students is equivalent to the frontline workers in the industry.

The product of their successful cooperation is the development of students' ability,

interest and character. In a sense, students are clients of teachers and recipients of

educational services for the growth and progress of students. From this perspective,

teachers and schools are effective learning tools, environment and system providers

for students, and students are the school's main customers. I have discovered about

myself, about the topic total quality management is that the road to total quality in

any "learning organization" is not smooth. Any magic plan applied externally cannot

ensure an efficient or painless process. External experts can show you models,

teach you useful tools and provide encouragement, but they can’t and shouldn’t do
retrofit work for you. "Longing for learning" ultimately comes from within the

individual and within the organization.

The core of TQM is to show the best quality in our own work, others and the work

we have done together. In many ways, this naturally meets the hopes and ambitions

of education leaders to improve school and community work.Comprehensive quality

management is something that everyone wants very much but that is very hard to

get or achieve. In "total quality" schools, administrators collaborate with their

customers (teacher). Today, our greatest interest is to encourage everyone’s

potential by working to continuously improve the capabilities of ourselves and the

people who work and live with us. Fundamentally speaking, total quality is a win-win

concept, which is effective for everyone's ultimate advantage.

Currently, higher education is shifting to a market-oriented environment where

customer satisfaction is critical. Philosophies such as Total Quality Management

(TQM) have been successfully adopted by business organizations and are generally

considered the way forward. This article reports the results of a survey aimed at

investigating different perspectives on applying industrial quality management

principles to higher education. The interpretation of basic terms (such as quality,

measurement and customer) and the applicability of TQM, quality standards and the

application of quality in higher education are the main issues that are being

questioned. The results show that although the basic principles have been generally

accepted in the new environment due to the complexity and dynamics of education,

there are still reservations about the way of operation. It give us benefits in aligning

quality management with organizational change, and to describe the circumstances

similarities between the difficulties associated with organizational change and the

difficulties found when implementing a quality management system in higher

education. From this preliminary analysis, the characteristics of the quality

management system that contribute to organizational change are highlighted. A

case study is presented, which includes several (but not all) features that support

organizational change, and the lessons learned from implementing this quality

management system are used to draw conclusions. The survey results found that a

quality management system that accepts variability and diversity is more suitable for

creating the necessary conditions for organizational change. It has also been found

that, in the context of higher education institutions, promoting academic success is a

good choice to unify shared beliefs at the organizational level, and because it is

easier to change with the support of shared beliefs, the quality management system

will benefit from the centralization of academic core goal of success. Practical

significance-Because knowledge is local and regional in the first place, reporting on

local experience helps to better understand the challenges faced by those who wish

to implement an effective quality management system in higher education

institutions. Teachers take initiative to learn and keep abreast of the latest

developments, to innovate, continuously seek improvement in their work and strive

for individual and institutional excellence Teacher quality has a direct relation to

learning outcome to the extent that it is a major determinant of the overall quality

index of the institution.

The quality of teachers affects the development, implementation and modification of

use of infrastructure and learning resources, contributes to the support and

development of students, provides leadership and good management, all of which

are Brings innovation and best practices. Various studies on higher education

innovation and quality, including strategic planning of higher education institutions,

innovation and best practices can change higher education institutions.

I have observed that the quality in higher education is more about fitness of

purpose which relates directly with the university mission and objectives for the

stakeholder(s) instead of fitness for purpose, and that university stakeholder(s)

influence the meanings of quality. My understanding with TQM changed by looking

at the current higher education system that has poor teaching quality, inconsistent

curriculum, excessive prices, and insufficient management capacity. The global

market requires skilled and talented labor, which can only be created through high-

quality education. Unlike industrial products, managing the quality of education is a

difficult task, but quality is the only currency that is generally accepted. This is also

the case when the product is education. We know very well that education quality

leads to future development, and quality improvement is a Endless process.

Therefore, it is necessary to focus on the quality of education. Due attention should

be paid to different educational classes such as schools, colleges and universities.

In order to solve the quality management problem, different organizations have

adopted different quality management strategies, and Total Quality Management

(TQM) is one of them. TQM is considered to have great potential to meet the

challenges. It can be used as a means to increase student / teacher morale,

customers.