7/16/2020 Telecom Software Development Services - ScienceSoft
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Custom Telecom Software Development
For more than 13 years, our custom telecom solutions have been powering global leaders in telecommunications, such as T-Mobile and
Orange, as well as aspiring startups like Viber (grew to over 750 mln users).
OPERATIONS SUPPORT SYSTEMS (OSS)
ScienceSoft helps telcos ensure that their networks run like clockwork.
VoIP-based services
With an extensive experience of delivering VoIP solutions, we create:
Server-side applications for softswitches;
Customized SIP-clients.
Monitoring
Based on BMC Remedy or ServiceNow, our customized solutions allow for managing multiple operations effectively:
Network resources inventory;
Performance management;
Fault management;
Trouble ticketing;
Fraud protection.
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BUSINESS SUPPORT SYSTEMS (BSS)
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7/16/2020 Telecom Software Development Services - ScienceSoft
Witnessing the ever-growing transformation of the telecom industry, our clients are able to run their businesses in step with the change
and create completely new business models thanks to:
Charging and billing systems
Flexible and real-time billing and charging solutions that enable:
Subscribers to have instant control over their plans as well as benefit from multiple offerings;
Operators to create various pricing models and personalized offers for several customer segments (thanks to CRM
integration).
CRM systems
Engage with subscribers in multiple ways:
Customer account management: tracking order history, channel activity, promotion response and others;
Loyalty program management: creating tailored offers, promotions and information on services and products;
Customer retention: predicting customer churn as well as increasing customer value and loyalty by using advanced
analytics.
Check out our CRM consulting expertise.
Customer self-service portals
Modern and interactive portals that are:
Profile-based and personalized;
Secure, powerful and scalable;
Integrated with business systems, data analysis tools and social media;
Optimized for mobile phones and tablets.
Read more on web portal development at ScienceSoft.
All-round data analysis and reporting
Improve the performance of data-rich business processes through:
Data warehousing: aggregating data from multiple sources into a single, quick and safe database – we do the
design and implementation;
Advanced reporting and visualization: customizable reports to evaluate campaign effectiveness, predict churn
and gain strategic insights for further improvements;
Predictive analytics: optimizing marketing strategy by analyzing customer behavior through segmentation and
history.
Corporate portals
Fast and secure portals to help your team benefit from:
Business workflow automation;
Project and task management;
Corporate knowledge base;
Workforce management;
Procurement management;
Document management.
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7/16/2020 Telecom Software Development Services - ScienceSoft
Custom web and mobile applications
Increase business agility with a custom application that is tailored to meet your specific needs. Here are some
examples of the custom applications that we have implemented recently:
Mobile number portability system;
Sales force automation system.
CUSTOMIZED VAS (VALUE ADDED SERVICES) SOFTWARE
We help telcos extend their offerings with:
VoIP apps;
IPTV apps.
OUR HALLMARK PROJECTS
Viber – an instant messaging and VoIP app with over 900 mln active users;
Mobile number portability system for a European mobile operator with 1.4 mln subscribers;
Viber billing – a handy self-care portal to help Viber users keep track of their calls and balances;
Hybrid mobile apps for video streaming services offered by T-Mobile, Orange and other industry giants;
Penetration testing for a mobile operator with more than 5 mln subscribers and almost 2,000 employees.
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SELECTED PROJECTS
Development of Mobile Video Streaming Apps for a TV Industry Leader
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