AVRON B.

FOGELMAN PROFESSIONAL DEVELOPMENT CENTER

Developing Your
Internship Program
Making a Difference in Tomorrow’s Leaders with Internships
through The Fogelman College of Business & Economics

DR. KATHY A. TUBERVILLE

DIRECTOR

[email protected]

ALISON M. GOODWIN

ASSISTANT DIRECTOR

[email protected]
 AVRON B FOGELMAN PROFESSIONAL DEVELOPMENT CENTER

Why Should We Offer

an Internship Program?
HERE ARE JUST A FEW OF THE MANY & DIVERSE
BENEFITS OF AN INTERNSHIP PROGRAM:

Chance at “early recruiting”- seeing a student in action prior

to hiring.

Interns often bring fresh new ideas into the organization

from today’s classrooms.

Internships can become a regular part of a company’s HR

strategy for staffing and recruiting, providing a “pipeline” of
future candidates at an effective recruiting cost.

An opportunity to assist in meeting HR goals, such as

diversity and training objectives.

Internships can offer young professionals in your

organizations a chance to mentor and supervise an intern,
which can provide professional development for younger
supervisory staff members.

Interns become your recruiting advocates as well - great

experiences are shared with multiple student groups.

Shortened learning curve for full-time employment; intern already understands your
organization and your culture.

An opportunity to participate in growing and developing tomorrow’s workforce;

assisting our community in keeping the fresh young talent in Shelby County.

By starting and maintaining an internship program, you'll have a

win-win for your organization, the intern(s) involved, and the overall
Memphis, Shelby County, and extended business communities.

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Characteristics of Internship Programs

Academic interns usually start out earning 3 hours of academic credit for an
academic period:
Fall semester - August through December
Spring semester - January through April
Summer semester - May through August
The experience can extend to year-round, if an agreement is reached.
Can be paid or non-paid. If non-paid, Department of Labor guidelines exist for “for-
profit” organizations. Non-profit organizations function around the learning contract of
the internship for hours and schedules.
A distinguishing element between an internship and a short-term job experience is the
internship has an intentional “learning agenda” which is structured into the experience.
Internships provide the student with academic, career, and personal development
opportunities.
Strong internship programs generally grow into sustainable efforts so that the
maximum benefits can be realized for the employer, intern, and college.

WE’RE ON BOARD . . . LET’S START AT THE BEGINNING:

What is an Academic Internship?

An internship is any carefully monitored work or service experience in which a

student has intentional learning goals and reflects actively on what she or he is

learning through the experience. The internship is overseen by a faculty or staff

member in the FCBE and by a designated representative at your organization.

The value of an academic (for-credit) internship is:

Student is focused on learning at your organization.

A faculty or staff mentor works with the student.

The student is accountable to the faculty supervisor.

A final project is developed for a grade at the end of the internship period.

The experience goes on the student’s transcript for future employers to see.

Great opportunity to connect learning from the classroom to real-world,

“hands-on” experiences.

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Where are the best fits in my

company to start an internship?
In your organization, you probably have areas where you would like to
expand the creativity or scope of a project, but maybe have not had
resources to do so. Every company is different, but the main goal is to
look for project-type work that has learning potential for the intern.

Some ideas include: 

Research—competitive, program, new initiatives
Event management or planning
Marketing projects
Management/HR related projects
Finance/accounting
Service-related projects
Surveys or customer feedback projects

The list can be customized for your organization. We welcome the

opportunity to visit and would be glad to assist you in the start-up
process, should you need any guidance or additional implementation
tips or strategies.

Structuring Your Program

Consider the following questions for
your organization:

What do we want to achieve from our

internship program?
Where can the most value be achieved
from this program?
Who is best suited to be the primary
contact point for our program?
How will we measure our success as
an internship provider?
Where will the intern be located
within our office and what is needed
to set up an appropriate work space?
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7 Easy Steps to
Getting Started:
The very first thing I tell 1. Develop your goals and share
every intern on the first day them with your organization’s
is that their internship exists internship supervisor (sample
solely on their resume. As
description from masterIT’s
far as I am concerned, they
are a full-time member of program attached).
my team. For all the 2. Develop job descriptions for
negative stereotypes about positions you’d like to fill within
millennials, you would be your organization. Determine
astounded by how hard they whether they will be paid or
work when they believe their
unpaid. If there are “perks”
contribution matters.
available at your company,
- Jay Samit
consider those as well. If non-
paid, Department of Labor
guidelines exist for “for-profit”
organization.
3. Determine when your program
will start (summer, fall, spring).
4. Communicate the internship
positions to the PDC. We will help
you post your positions in our
virtual recruiting system, as well
as promote them in departmental
communications.
5. What’s your selection method:
on-campus or on-site interviews?
6. Interview the candidates and
determine the best fit.
7. Once the intern(s) is determined,
develop a work schedule that is
mutually agreeable and
determine a start date.

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The First Day/Week of

Your Program
Think of it as a “mini employee orientation”
for hiring.

Start by providing the intern(s) with:

Brief description of the company’s mission
and vision
Tour of the company/work location,
including copiers, break rooms, etc.
Description of the project work, as well as
any specific expectations you have.
Organizational structure—specifically the
contact you want the intern to primarily
report to daily. A mentor is a great asset for
an intern!
Establish a daily routine for assignments
and information.

Evaluation of the
Program
For academic internships, we
recommend a mid-term evaluation,
as well as a final evaluation. You
may want to consider a brief weekly
recap of how things are going with
your intern(s).

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Consider How Your

Program Can Be Expanded
Once your first experience is complete,
consider evaluating how you can expand your
program into other areas. You may find that
internships can be easily incorporated into
various areas within your company, with
some customization for each area.

What happens if the

choice I made is not a
good fit?
Unfortunately, even in full-time
employment, this can happen. If you
have counseled your intern and
progress is not seen, contact the FCBE
Professional Development Center and
steps will be taken to address the
concerns.

What happens if the

intern can do more than
the originally agreed
upon projects?
If all projects have been completed and
you’re looking for more, evaluate the
intern's skills and talents to determine
appropriate next steps. The main
consideration is that the new work
assignment is learning-oriented, and that
it be considered “real work” for their
academic internship period.

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Application Work Schedule

It’s good to have employee
The student’s supervisor should work
information on all who work in your with the student to develop a mutually
organization, including interns. agreeable schedule. The schedules are
Once the decision has been made to normally 10-15 hours per week to meet
the clock hour requirement of the
hire a specific intern, consider
academic internship.
developing an internship application
so you have appropriate information Any schedule changes should be
on file during the internship period. mutually agreeable for both your
Some organizations also use their organization and the student. A sample
of the log the student will maintain is
standard application for full-time
attached. This is turned into the faculty
employees for internships. supervisor at the completion of the
internship period.

Evaluation Forms Rotation of Areas

We recommend a mid-term and final Some organizations value having an
evaluation for the student. This is intern work in a rotation of areas,
usually required for the completion of particularly, if they anticipate future job
the internship and the awarding of opportunities in different areas. You
might consider having the intern work
academic credit. A sample of these
in different areas in timeframes of 2-3
forms, provided by the FCBE Professional
week periods.
Development Center, is attached.
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VIRTUAL INTERNSHIPS

AS A RESULT OF COVID-19, MANY

ORGANIZATIONS HAVE HAD TO ADAPT TO A
VIRTUAL WORKPLACE. THIS TRANSITION
INCLUDES INTERNSHIP PROGRAMS. SO, WE
HAVE PUT TOGETHER A FEW BEST PRACTICES
TO HELP YOU MAINTAIN YOUR PROGRAMS!

PREPARE YOUR STAFF

Provide training regarding best practices for virtual internships.
Be intentional about creating the same culture you have in the office.
Staff should be giving timely and meaningful feedback on intern projects
and providing opportunities for interns to ask questions, so your interns
can learn and grow throughout their internship.
Need help preparing your staff? Email our Director, Dr. Kathy Tuberville, at
[email protected] for additional resources.

SET INTERNS UP FOR SUCCESS

Confirm that your interns have access to any hardware, software or other
PRO TIP:
resources required to complete their work.
Get interns plugged in to your company’s virtual communications Remember, some interns
have limited professional
platform and set up regular check-ins and meetings. 
experience, and may need
Schedule an introductory meeting for interns and the staff that they will
some extra guidance and
be working with to ensure that your interns feel welcome and supported. mentoring along the way.
Utilize project management tools to monitor student progress.

START STRONG
Host a virtual orientation session to provide your interns with the mission, values and goal of the company. Giving
them the big picture will help them feel connected and understand the value of their contribution.
Provide comprehensive training and establish expectations regarding communication, projects and
assignments.
Agree on a set schedule with your interns to help them maintain consistency and productivity.
The PDC is dedicated to helping FCBE students become career ready by providing professional development
opportunities. Email [email protected] to get connected!
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PRO TIP:
COMMUNICATION
A gift bag with a few
& MENTORING pieces of company
swag can really help
Establish a staff member that you want the
bring the company
intern to primarily report to. A mentor is a great
culture to life!
asset for an intern!
You will need to communicate more often
toward the beginning of the internship (2-3
times per week), then at least once a week
when they are more comfortable.
Have the intern establish 3-5 learning goals at
the beginning of the internships and revisit
these throughout their internship.

Questions about building your internship program

and recruiting FCBE students?
Email our Assistant Director, Alison Goodwin at
[email protected]

The Fogelman Internship Network

The FCBE has over 2,400 undergraduate business students in eight different
majors and minors.  In addition, over 600 graduate students in several
business programs provide great talent options for key projects at your
organization.
The Fogelman Internship Network (FIN) has over 700 employer partners who
are boosting their recruitment efforts by building a pipeline of early topnotch
talent. If you're thinking of hiring an intern click here to join FIN today!

GENERAL QUESTIONS?
Email us at [email protected] or visit our website at
memphis.edu/professional

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EVALUATION FORMS
Students seeking academic credit are required to submit mid-
term and final evaluations; site supervisors will also be asked to
complete evaluation forms. (See pages 16-20)

Be sure to schedule a time to review the evaluations with your

intern, so he/she can grow from your review of the internship
experience. Your feedback is critical to their development.

Note “comments” section at the bottom of the site supervisor

final evaluation form. We appreciate you sharing any thoughts
about your own experience with the FCBE Academic Internship
program that might be beneficial to the Fogelman College of
Business & Economics.

Please type your comments on both forms and return as

attachments to the appropriate faculty supervisor.

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Forms & Resources

Fogelman Internship Network.................................................................13
Parker Dewey Micro-Internships....................................................... .....14
Helpful Resources.......................................................................................15
Department Of Labor Fact Sheet.............................................................16
Sample Internship Position Description................................................18
Hours Log Sheet.................................................................................. ........19
Student Mid-Term Evaluation.................................................................20
Supervisor Mid-Term Evaluation............................................................21
Student Final Evaluation..........................................................................22
Supervisor Final Evaluation.....................................................................23

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FOGELMAN INTERNSHIP NETWORK (FIN)

FIN is a great tool for connecting employers with
student talent!

To get started, visit the FIN Employer Login.

When setting up your individual profile, be sure to search for your company name to see if a
Business Partner account already exists.
If your organization appears in your search, click “select/continue”
If your organization does NOT appear in your search, click on “add business” to enter
employer information as well as your own contact information.
Fill-in all required fields and be sure to click “save” when finished.
Upon completion of your company profile and contact information in FIN, your account will
be reviewed. The department approves/activates each account.
Once your profile is approved, you can search student profiles and résumés, post
internships/jobs, and request On-Campus Recruitment opportunities.
To post an internship or job opportunity, click on “Post a New Job” from your dashboard.
Be sure to complete all required fields.

For additional support, contact:

Alison M. Goodwin
Assistant Director
Avron B. Fogelman Professional Development Center
[email protected] | 901.678.3147

We greatly appreciate your support and feedback!

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PARKER DEWEY MICRO-INTERNSHIPS

We are continuing to closely monitor the challenges

associated with COVID-19 and its impact on student
internships.  As such, we would like to invite you to
consider posting short-term, professional, paid work
experiences (i.e. Micro-Internships) which can be
completed remotely.
 
Beyond offering opportunities for our students to
gain experience and demonstrate their skills during
this difficult time, they also provide you or your
colleagues with immediate support on short-term
tasks. In addition, Micro-Internships support your
university recruiting efforts by helping you identify,
assess, and build relationships with students who
may be prospective job candidates.

These assignments typically require 5 to 40 hours of work and are similar to those completed
during a typical internship. In addition, given the nature of this program, students are not
your employees or contractors, making it even easier to provide these opportunities.
 
Micro-Internships can be completed across all departments including:
Sales/Marketing
Human Resources
Strategy
Research
Operations and Support
Finance and Accounting
IT 

Click here to see examples of projects.

To learn more and post projects, visit http://info.parkerdewey.com/memphis/.

If you have any questions, please contact the Professional Development Center by emailing
[email protected]

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AVRON B FOGELMAN PROFESSIONAL DEVELOPMENT CENTER

Helpful Links and Resources

Department of Labor Factsheet:
https://www.dol.gov/agencies/whd/fact-sheets/71-flsa-
internships
Employer Link to FIN:
https://employer.gradleaders.com/FCBE/Employers/Login.asp
x?jprid=5282PDC
PDC Internships Website:
https://www.memphis.edu/professional/internships/academic
_credit.php
Society of Human Resources Management (SHRM) Internship
toolkit:  https://www.shrm.org/resourcesandtools/tools-and-

samples/toolkits/pages/employinginterns.aspx
Virus Prevention Tips (Forbes):
 https://www.forbes.com/sites/nelldebevoise/2020/03/30/four
-steps-to-virus-proof-your-summer-internship/#6ad916145577

Tips for Managing remote teams (Forbes): 

https://www.forbes.com/sites/danabrownlee/2020/04/16/this-

is-how-remote-teams-stay-productive/#14efe48a36b7
Parker Dewey Micro-internships: 

http://info.parkerdewey.com/memphis

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SAMPLE INTERNSHIP POSITION DESCRIPTION

2020 Marketing & Social Media Internship Position:

masterIT seeks to fill a part-time, paid marketing and social media
intern position for summer 2020. masterIT is a regional managed IT
services provider located in Memphis, TN serving the small and medium
business market.

Position Title: Marketing & Social Media Intern

Qualifications: Ideal candidate will:
Have proficiency in marketing programs
Have proficiency in major social media including Facebook, Instagram,
Twitter, LinkedIn
Understand the dynamics of copyrighting for the web and blogging best
practices
Demonstrate great attitude, written and oral communication skills

Responsibilities will include:

masterIT web site management
Email marketing
Client & prospect database management
Managing and updating social media tools, including: Facebook,
Instagram, Twitter, LinkedIn, YouTube.
Aggregate breaking news, industry trends to generate content for
corporate blog
Follow systematic guidelines for execution of social media objectives
Monitor social media for keywords
Assist in video production
Assist in client case study development
Develop marketing touch calendar
Assemble client & prospect education tools
Sales administration support
Accompany staff on client & prospect meetings
Attend company-wide meetings

Compensation and Academic Credit - This is a paid position, with pay

ranging with experience. Students should pursue academic credit
within their major or as an elective.

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LOG OF HOURS WORKED

This log can be submitted in digital format via your organizations digital time keeping
service, if applicable.

Internship Supervisor: _______________________________

Print or Type Name
_____________________________ / ___________
Signature Date

Student: _______________________________
Print or Type Name
_____________________________ / ___________
Signature Date

Faculty Advisor: _______________________________

Print or Type Name
__________________/_____________
Signature Date
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STUDENT MID-TERM EVALUATION

Complete & return as an email attachment by the midpoint of your internship period.

Name of Intern _______________________email _______________________

Name of Field Supervisor _________________ email ____________________

Internship Location __________________________________________________

1. Identify new knowledge, skills or attitudes acquired during your internship.

2. Describe successful activities or accomplishments in your internship.

3. Analyze your response(s) to challenges or problems you’ve confronted in your

internship.

4. Identify assistance needed to successfully complete your internship. Do you need

assistance from the Internship Office?

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SITE SUPERVISOR MID-TERM EVALUATION

Complete and return as PDF email attachment by the midpoint of the internship
period.

Name of Intern ______________________________ email __________________________

Name of Field Supervisor __________________________ email ______________________

Internship Location __________________________________________________________

1. Identify new knowledge, skills or attitudes intern has acquired during the internship.

2. Describe successful activities or accomplishments during the internship.

3. Analyze the intern’s response to challenges or problems confronted during the

internship.

4. Identify any assistance needed by intern or supervisor to successfully complete

internship.

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STUDENT FINAL INTERNSHIP EVALUATION

Complete and return as a PDF email attachment at the end of your internship. Include a
hard copy in your final portfolio.

Name of Intern _______________________________ email _________________________

Name of Field Supervisor ___________________________ email _____________________

Internship Location __________________________________________________________

1. Identify new knowledge, skills or attitudes you’ve acquired in your internship. How did
this help you apply what you had learned in your major?

2. Identify accomplishments in your internship that you feel will benefit your career.

3. Rate your overall internship experience: 5 = exceptional; 1 = unsuccessful

5 4 3 2 1
Comments:

Evaluate the statements below, as follows: 5 = strongly agree; 1 = strongly disagree

Strongly Agree Strongly Disagree
Internship site was well-suited for me. 5 4 3 2 1

Supervisor provided appropriate instruction. 5 4 3 2 1

Supervisor included networking and 5 4 3 2 1

mentoring in my experience.

Supervisor provided constructive feedback 5 4 3 2 1

to help me be successful.

My work schedule was reasonable. 5 4 3 2 1

Would recommend this organization 5 4 3 2 1

to Future FCBE interns.

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INTERNSHIP SITE SUPERVISOR FINAL EVALUATION

Complete and return as PDF email attachment at the end of the internship period. A
copy of this document should also be in your intern’s final portfolio.

Name of Intern _______________________________ email address______________________

Name of Field Supervisor ________________________ email address _____________________
Internship Location _____________________________________________________________

Strongly Agree Strongly Disagree

Quality of student work was 5 4 3 2 1
consistently excellent

Student was reliable about fulfilling 5 4 3 2 1

the requirements of the internship.

Student consistently reported to work on time. 5 4 3 2 1

Student never had an unexcused absence. 5 4 3 2 1

Student demonstrated professional behavior 5 4 3 2 1

and appropriate dress for our organization.

Student contributed positively to 5 4 3 2 1

our organization’s culture.

Student meshed well with 5 4 3 2 1

our organization’s culture.

If a position was open in your organization, would you extend a job offer? Yes__ No__
Would you recommend this student to another employer as an intern? Yes__ No__
Would you be willing to write a letter of reference for this intern? Yes__ No__
What recommendations would you give the student for his or her next work experience?

Additional comments and suggestions for the FCBE Academic Internship Program:

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