DECLARATION

I, Mr. Sandesh Singh, hereby declare that the work presented in this undergraduate
project report entitled "Employee Motivation in Nepal Telecom: A Study in
Birendranagar, Surkhet" on which I have conducted a study under the guidance of
Mr. Rupesh Khatri, being submitted to the Mid-western University School of
Management (MUSOM) for partial fulfillment of the Bachelor's of Business
Administration (BBA), is my original work and the same has not been submitted
earlier to any institution for the purpose of any degree or diploma.

………………
Sandesh Singh
Date: …………..

I
 RECOMMENDATION FOR EVALUATION

This is to certify that the work incorporated under Graduate Research Project Report
"Employee Motivation in Nepal Telecom: A Study in Birendranagar, Surkhet"
is a bonafide research work carried out by Mr. Sandesh Singh of Mid-western
University School of Management (MUSOM) under my guidance and supervision for
the partial fulfillment of the requirements for the degree of Bachelors of Business
Administration (BBA). I hereby recommend it for the evaluation.

…………………….
Rupesh Khatri
UGRP Supervisor
Date: …………

II
 VIVA-VOCE SHEET

This candidate has successfully defended the above mentioned Under Graduate
Research Project evaluated by us. We now recommend it for acceptance for BBA
partial requirement of UGRP Report.

VIVA-VOCE COMMITTEE

Director, MUSOM …………………

Chairperson, Instruction Committee ………………….

UGRP Supervisor …………………..

External Expert ………………….

Member of the Evaluation Committee …………………..

III
 ACKNOWLEDGEMENT

I feel glad to present the project report entitled "Employee Motivation in Nepal
Telecom: A Study in Birendranagar, Surkhet" which is especially for the partial
fulfillment of the degree of Bachelor in Business Administration (BBA). The main
motto of the study is to investigate the impacts of advertisement media on customer
buying behaviour towards electronic goods. Undertaking the Bachelor Degree is truly
a difficult and challenging journey. Despite being a tough task, tremendous support
and indescribable inspiration from various individuals lead to the successful
completion of the journey.
First, I would like to express my immense gratitude towards my distinguished
Mr. Rupesh Khatri (Internal Supervisor) for his cooperation, supervision, guidance
and constructive and creative suggestions while preparing this report.
Similarly, I would like to express my special gratitude to my parents and family for
continuous inspiration and guidance.
The acknowledgement will not be complete without recognizing the cooperation and
help of the consumers who provided me their valuable time for completing this report.
I would like to thank all my friends for academic assistance and my relatives who are
the source of inspiration and motivation for the successful completion of this report.
Last but not the least I would like to express my deep gratitude towards all the helping
hands who were directly or indirectly involved during any stage of the research.

Sandesh Singh
BBA, 3rd Batch
8th Semester

IV
 TABLE OF CONTENTS
DECLARATION I

RECOMMENDATION FOR EVALUATION II

VIVA-VOCE SHEET III

ACKNOWLEDGEMENT IV

TABLE OF CONTENTS V

LIST OF TABLES VII

LIST OF FIGURES VIII

ABBREVIATIONS IX

CHAPTER - I

INTRODUCTION

1.1 Background 1

1.2 Statement of the Problem 4

1.3 Research Questions 5

1.4 Objectives of the Study 5

1.5 Significance of the Study 5

1.6 Limitations of the Study 6

1.7 Organization of the Study 6

CHAPTER - II

REVIEW OF RELATED LITERATURE

2.1 Literature Review 8

CHAPTER - III

RESEARCH METHODOLOGY

3.1 Introduction 11

3.2 Research Design 11

3.2 Nature and Sources of Data 11

3.3 Description of the Sample 12

3.4 Data Analysis Tools 12

3.5 Data Analysis and Presentation 13

RESULTS AND DISCUSSION

4.1 Background of the Respondents 14

4.1.1 Age Status of the Respondents 14

4.1.2 Gender Status of the Respondents 15

4.1.3 Caste Status of the Respondents 16

4.1.4 Educational Status of the Respondents 17

4.2 Employee Motivation in Nepal Telecom 17

4.2.1 Duration of Service in Telecom 18

4.2.2 Changes in Communication sector after Joining by the

Respondents 18

4.2.3 Incentives/Wage Schemes for Efficient Work 19

4.2.4 Motivation due to the Services provided by the Company 20

4.2.5 Friendliness of Co-workers at the Communication Sector 21

4.2.6 Types of Leaves Provided by the Company 22

4.2.7 Necessary Support from the Boss 23

4.2.8 Recognition of Employees' Work by the Boss 24

4.2.9 Equal Treatment of the Company to All the Employees 25

4.2.10 Fair Policies of the Company for Employee Encouragement 26

4.2.11 Motivation due to Just Management of the Company 27

CHAPTER - V

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1 Summary 29

5.2 Conclusions 31

5.3 Recommendations 32

REFERENCES

APPENDIX

VI
 LIST OF TABLES

Table No. Description Page No.

2 Gender Status of the Respondents 15

3 Caste Status of the Respondents 16

4 Educational Status of the Respondents 17

5 Duration of Service in Telecom 18

6 Changes in Communication sector after Joining by the

Respondents 19

7 Incentives/Wage Schemes for Efficient Work 20

8 Motivation due to the Services provided by the Company 20

9 Friendliness of Co-workers at the Communication sector 21

10 Types of Leaves Provided by the Company 22

11 Necessary Support from the Boss 23

12 Recognition of Employees' Work by the Boss 24

13 Equal Treatment of the Company to All the Employees 25

14 Fair Policies of the Company for Employee Encouragement 26

15 Motivation due to Just Management of the Company 27

VII
 LIST OF FIGURES

Figure No. Description Page No.

2 Gender Status of the Respondents 16

3 Caste Status of the Respondents 16

4 Educational Status of the Respondents 17

5 Duration of Service in Telecom 18

6 Changes in Communication sector after Joining by the

Respondents 19

7 Incentives/Wage Schemes for Efficient Work 20

8 Motivation due to the Services provided by the Company 21

9 Friendliness of Co-workers at the Communication sector 22

10 Types of Leaves Provided by the Company 23

11 Necessary Support from the Boss 24

12 Recognition of Employees' Work by the Boss 25

13 Equal Treatment of the Company to All the Employees 26

14 Fair Policies of the Company for Employee Encouragement 27

15 Motivation due to Just Management of the Company 28

VIII
 ABBREVIATIONS

A.D. Anno Domini (After Christ)

BBA Bachelor of Business Administration

MU Mid Western University

IX