By M.

Shahid
Lecturer in Business Administration & Economics
Faisalabad Campus
U.E
BBA 6th (Hons) / MBA 4th (3.5 years)
• The ability to detect and to
manage emotional cues and
information
• The concept of emotional intelligence (EI) has had a strong
impact in a number of areas, including the business world.
• It is important to monitor one's own and others' feelings and
emotions, to discriminate among them and to use this
information to guide one's thinking and actions.
• A high EQ is an important quality for business leaders and
managers to have.
• The Harvard Business Review has hailed emotional intelligence
as “a ground-breaking, paradigm shattering idea,” one of the
most influential business ideas of the decade.
• "Research carried out by the Carnegie Institute of Technology
shows that 85 percent of your financial success is due to skills
in “human engineering,” your personality and ability to
communicate, negotiate, and lead.
• Shockingly, only 15 percent is due to technical knowledge.
• That means : "IQ alone is not enough; EQ also matters.
• In fact, psychologists generally agree that among the
ingredients for success, IQ counts for roughly 10% (at best
25%); the rest depends on everything else— including EQ.“
• i.e. people with average IQs outperform others with
considerably high IQs, almost 75 per cent of the time
• people would rather do business with a person they like and
trust rather than someone they don’t, even if the likeable
person is offering a lower quality product or service at a higher
price.“
• Because of low EI people may suffer alienation or Sense of
estrangement , especially at work place, as they could not
relate to their fellow colleagues and co-workers.
• This alienation will be reflected in their lack of warmth
towards the organization leading to lower productivity, directly
affecting the performance of the organization.
• We all have different personalities, different wants & needs,
and different ways of showing our emotions.
• If we hope to succeed in life we need to navigate through this
and all it takes tact and cleverness.
• This is where EI becomes important.
• Emotional Intelligence, or EI, is the ability to identify, assess,
and manage the emotions of one's self, and of others.
• In other words, it is a distinct combination of emotional and
social skills and competencies that influence our overall
capability to cope effectively with demands and pressures of
work and life.
• EQ, or Emotional Quotient, is how one measures Emotional
Intelligence.
• Emotional Intelligence, or EI, is the ability to identify, assess,
and manage the emotions of one's self, and of others.
• EQ, or Emotional Quotient, is how one measures Emotional
Intelligence
You need to understand the emotions to :
• relate better to other people,
• form healthier relationships,
• achieve greater success at work, and
• lead a more fulfilling life.
• The ability to express and control our own emotions is
important. At the same time our ability to understand,
interpret, and respond to the emotions of others, is equally
important.
• You can identify /realize when your friend is feeling sad or
when a co-worker is angry , right?
• Psychologists refer to this ability as Emotional Intelligence.
• Some researchers suggest that emotional intelligence can be
learned and strengthened, while other claim it is an inborn
characteristic.
• Emotional intelligence (EI) is important to communicate
effectively, empathize with others, overcome challenges, and
defuse conflict.
• Emotional intelligence impacts many different aspects of your
daily life, such as the way you behave and the way you interact
with others.
Emotional intelligence has four components.
• Self awareness
• Self-management
• Social awareness
• Relationship management
• Your understanding of your strengths and weaknesses, your
motivation factors, and how & why you respond to situations
in a particular way.
• Self-awareness lies at the heart of the EI model and, to a great
extent, influences our ability to develop the other
competencies.
• It enables us to sustain our behavior over time, despite
setbacks.
• In short – Self awareness is understanding own moods &
emotions
• Under this context, EI is the ability to hear and understand
others' thoughts, feelings and concerns, even when partly
expressed or unspoken.
• It's being aware of others needs.
• It covers how we manage the emotions of others.
• It is how effectively we manage our own emotions, and how
well we control our responses to new or challenging
situations.
• Emotional self-control is the ability to keep impulsive feelings
and emotions under control.
i.e. Think before act!
• (social skill) is our ability to apply emotional understanding in
our dealings with others.
• This is where emotional intelligence becomes most visible to
the people we deal with (putting EI to work).
• It includes the ability to develop relationships, build rapport
(trust).
• It’s the culmination of the other 3 dimensions of E
• Emotional intelligence can help you navigate the social
complexities of the workplace, lead and motivate others, and
excel in your career.
• In fact, many companies now view emotional intelligence as
being as important as technical ability and require EQ testing
before hiring.
• If you’re unable to manage your stress levels, it can lead to
serious health problems.
• Uncontrolled stress can raise blood pressure, suppress the
immune system, increase the risk of heart attack and stroke,
contribute to infertility, and speed up the aging process.
• The first step to improving emotional intelligence is to learn
how to relieve stress.
• Uncontrolled stress can also impact your mental health,
making you vulnerable to anxiety and depression.
• If you are unable to understand and manage your emotions,
you’ll also be open to mood swings.
• An inability to form strong relationships can leave you feeling
lonely and isolated.
• Emotional intelligence helps you build stronger relationships,
succeed at work, and achieve your career and personal goals,
communicate clearly, inspire and influence others, work well in
a team, and manage conflict.
• So, you know now what to do……right?