Thesis Report
On
THE IMPACT OF TRAINING PROGRAM ON EMPLOYEES
PERFORMANCE CASE STUDY: THE CITY BANK LTD.
Submitted To
Mohammed Jaynal Abedin
Coordinator & Associate Professor
Department of Business Administration
Stamford University Bangladesh
Submitted By
FatemaTuj Zohora Kanta
ID: MBA 06116852
Program: Master of Business Administration
Major: Human Resource Management
Batch: 061-A
Contact: 01554575804
Department of Business Administration
Stamford University Bangladesh
STAMFORD UNIVERSITY BANGLADESH
Date of Submission:
i
Letter of Transmittal
Date:
Mohammed Jaynal Abedin
Coordinator & Associate Professor
Department of Business Administration
Stamford University Bangladesh
Subject: Submission of Thesis Report on: “The Impact of Training Program on
Employees Performance Case Study: The City Bank Ltd.”
Dear Sir,
Here is the report you asked me to prepare as a part of fulfillment of the thesis program. As
you will see, my thesis focuses on “The Impact of Training Program on Employees
Performance Case Study: The City Bank Ltd.” This study has mainly covered different
phases of this system and the way of managing and maintaining human resources.
I honestly hope that you will get pleasure from this report and you will also consider this
report as an authentic and resourceful one.
Your crafted guidance made it possible for me to prepare this report successfully. I remain
available at your convenience to clarify any queries if needed. I hope you will appreciate my
sincere effort.
Sincerely Yours
FatemaTuj Zohora Kanta
ID: MBA 06116852
Program: Master of Business Administration
Major: Human Resource Management
Batch: 061-A
Contact: 01554575804
Department of Business Administration
Stamford University Bangladesh
ii
Acknowledgement
In the process of preparing this report I received genuine cooperation from number of
individuals whose names are not possible to mention in this report but I would remember
them with my heart felt appreciation and gratitude.
First of all, I am very much grateful of Almighty Allah who gave blessings, courage and
ability to prepare this report. I am very much grateful to Mohammed Jaynal Abedin,
Coordinator & Associate Professor, Department of Business Administration, Stamford
University Bangladesh, for guiding me to complete my Thesis program. I am also highly
indebted to her for the scholarly and constructive suggestion, which was of much assistance
to prepare this report on “The Impact of Training Program on Employees Performance
Case Study: The City Bank Ltd.”
It is my privilege that I had the opportunity to do survey in The City Bank Limited, on their
HR department also The City Bank Ltd, Dhanmondi Branch. I would like to thank all the
people on whom I carry out my Thesis. I express my deep gratefulness to Mr. Hasan Md.
Lablu (Head Of HR Operation) Mr. Habib Mohammad Abrar Zaman (VP & BM Dhanmondi
Br), Dina Afroz Jahan(CSM, Dhanmondi Branch) Faisal Bin Reza( BOM).The City Bank
Limited giving me the opportunity to do the research with them and get experience for my
thesis. Also I express my deep gratefulness to all employees of for cooperated to collect
various requirement supports from various sources & help me to complete this Dissertation
report.
Finally, I convey my sincere thanks to my parents, sisters and friends who inspire in different
ways to complete the report and the course as well.
iii
Student’s Declaration
I am FatemaTuj Zohora Kanta, ID MBA 06116852, student of Stamford University
Bangladesh, hereby declaration that thesis paper on “The Impact of Training Program on
Employees Performance Case Study: The City Bank Ltd.” presented to the department of
business administration, is the outcome of the thesis report performed by me under the
supervision of, FatemaTuj Zohora Kanta, Coordinator & Associate Professor, Department of
Business administration, Stamford University Bangladesh. I also declare that no part of this
report submitted elsewhere for the award of any degree, diploma or recognition.
FatemaTuj Zohora Kanta
ID: MBA 06116852
Program: Master of Business Administration
Major: Human Resource Management
Batch: 061-A
Contact: 01554575804
Department of Business Administration
Stamford University Bangladesh
iv
Endorsement by the Supervisor
This is to certify that Fatema Tuj Zohora Kanta, ID# MBA 06116852, Department of
Business Administration from Stamford University Bangladesh has completed her thesis
paper under my supervision as a partial requirement for the degree of Master of Business
Administration, major in Human Resource Management. The thesis paper entitled on “The
Impact of Training Program on Employees Performance Case Study: The City Bank
Ltd.”. I have gone through this paper and no signs of plagiarism have been observed in it.
I wish every success in her life.
Mohammed Jaynal Abedin
Coordinator & Associate Professor
Department of Business Administration
Stamford University Bangladesh
v
EXECUTIVE SUMMARY
The Thesis based on the “THE IMPACT OF TRAINING PROGRAM ON EMPLOYEES
PERFORMANCE.CASE STUDY: THE CITY BNAK LTD”.
Thesis or Dissertation is the pre-considered necessary for the commencement in MBA.
Classroom discussion can't make a student best in coping with the actual commercial
enterprise scenario; consequently, it is an opportunity for the student to know approximately
the real existence situation through this application. A file has to be built for the university
and organization requirement. The topic of the Thesis is “THE IMPACT OF TRAINING
PROGRAM ON EMPLOYEES PERFORMANCE.CASE STUDY: THE CITY BNAK LTD ”. The main
purpose of the report becomes very clear from the topic of the report. The report is broadly
categorized in five different parts. At first there is introduction, origin of the report, statement
of the problem, objectives of the study, Scope of the Report, Methodology of the study, and
limitation, data collection technique, sampling. Part two describes the overview of THE
CITY BANK LIMITED, vision, mission, values, and activities of the company, organogram,
product and services. Part three focuses on a literature review which is a scholarly paper,
which includes the theoretical knowledge including about Training and Development, Types
of Training, Vital issues in Training and Development, Strategic Focus in Training,
Relevance of Training, Planned Training, Training Objectives, Training Proposal and
Planned of Training , Training Aids and Support Materials, Evaluation of Training,
Responsibility for Training, Why Training Fail, Trainers and Training, Training Cycle,
Training Methods, Training Administration. Part four focuses on employee satisfaction level.
Part five narrates a concluding, summery, bibliography, and appendix.
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TABLE OF CONTENTS
CONTENTS PAG. NO
Title Page i
Acknowledgement ii
Student’s Declaration iii
Endorsement by the Supervisor i
Executive Summary iv
CHAPTER-1: INTRODUCTION 1-5
1.1 Background of the Study
1.2 Rationale of the Study
1.3 Origin of the report
1.4 Statement of the Problems
1.5 Objectives of the Study
1.6 Methodology of the Study
1.7 Scope and Limitations of the study
CHAPTER-2 : ORGANIZATIONAL PROFILES OF THE BANK 6-10
2.1 About The City Bank Limited
2.1.1 Historical Background of the City Bank Limited
2.1.2 Mission Statement
2.1.3 Vision Statement
2.1.4 Values
2.1.5 Organogram
2.1.6 HRD Department
CHAPTER-3 : Literature Review on Training Programs and 11-19
Employee Performance
3.1 Literature Review
3.2 Types of Training:
3.3 Off-the-job Training
3.4 Understanding Training and Development
3.5 Vital issues in Training and Development
3.6 Strategic Focus in Training
3.7 Planned Training
3.8 Training Objectives
3.9 Training Proposal and Planned of Training
3.10 Training Aids and Support Materials
3.11 Evaluation of Training
3.12Why Training Fail
3.13 Training Cycle
3.14 Training Methods
3.15 Training Administration
CHAPTER-4 : Analysis and Interpretation of Data (Impact of 20-42
Training Programs on Employee Performance)
4.1Training program of The City Bank Limited
4.1.1 Objectives of Training Institutes of The City Bank Limited
vii
4.1.2 Goals of The City Bank Limited Training Institutes
4.1.3 Need assessment of Training and Development at The City Bank
Limited
4.1.4 Who needs training?
4.1.5 Need Assessment Techniques for the Operatives and Fresher’s:
4.1.6 Training Need Assessment Techniques for the Executives:
4.1.7 Training methods:
4.1.8 Evaluating training programs:
4.1.9 Purposes of Training Evaluation in The City Bank Limited.:
4.1.10 Process of Training Evaluation in The City Bank Limited
4.2 Analysis of the Study:
4.3 SWOT Analysis of The City Bank Limited
CHAPTER-5 : MAJOR FINDINGS 43-44
5.1 Major Findings of the Study:
CHAPTER -6: RECOMMENDATION AND CONCLUSION 45-47
6.1 Recommendation of the Study
6.2 Conclusion
References 48
Appendix 49
viii
