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Chapter 1

Carter Cleaning Company will have to grapple with several important HR problems as it expands. These include staffing the company with the right human capital by identifying required skills and hiring qualified candidates. The company will also need to establish operational goals, performance standards, and procedures to support business strategies. It will be important to implement effective performance management and compensation systems to attract, retain, and motivate employees. The company will also need training programs for new and current employees to ensure they can perform their jobs effectively. If she were Jennifer, the first step would be to ensure the staffing process is well-designed and targets candidates with the needed mix of skills and abilities by thoroughly analyzing job requirements.

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Sandip Ghosh
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83 views2 pages

Chapter 1

Carter Cleaning Company will have to grapple with several important HR problems as it expands. These include staffing the company with the right human capital by identifying required skills and hiring qualified candidates. The company will also need to establish operational goals, performance standards, and procedures to support business strategies. It will be important to implement effective performance management and compensation systems to attract, retain, and motivate employees. The company will also need training programs for new and current employees to ensure they can perform their jobs effectively. If she were Jennifer, the first step would be to ensure the staffing process is well-designed and targets candidates with the needed mix of skills and abilities by thoroughly analyzing job requirements.

Uploaded by

Sandip Ghosh
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 1: Continuing Case: Carter Cleaning Company

1. Make a list of 5 specific HR problems you think Carter Cleaning will have to grapple with.(LO 1.1;
AACSB: Reflective Thinking Skills; Learning Outcome:

Define HRM and describe modern trends in the field) Potential answers could include the following:

1) Staffing the company with the right human capital by identifying the skills and competencies that are
required to perform the jobs and the type of people that should be hired. Sourcing candidates and
establishing an efficient and effective recruiting and selection process will be an important first step.

2) Planning and establishing operational goals and standards and developing rules and procedures to
support business goals and strategies. Failure to do so will resulting a lack of clarity around performance
expectations down the line as each store becomes operational.

3) Implementing effective performance management by setting performance standards, offering high-


quality appraisal of performance, and providing ongoing performance coaching and feedback to develop
the abilities of each person and support positive employee relations.

4) Designing an effective compensation system that will give the company the ability to attract, retain,
and motivate a high-quality workforce, and providing appropriate wages, salaries, incentives and
benefits. A poorly designed system will result in recruiting problems, high turnover rates, and low
employee morale.

5) Training and developing employees both at the management and employee level to be able to
perform the job to meet the performance expectations. This should include a new hire orientation
program as well as a program for ongoing training and development. Lack of attention to this
component may result in errors, increased operational costs, high turnover, and morale problems.

2. What would you do first if you were Jennifer? (LO 1.2; AACSB: Analytic Skills; Learning Outcome:
Define HRM and describe modern trends in the field)Answers will vary. However, probably the most
important first step is to ensure that the staffing process is well designed and targeting the right mix of
skills and abilities needed among candidates. Thoroughness is necessary when analyzing the
requirements of each job, developing a complete job description for each role, and sourcing candidates
that meet those requirements. Significant time should be invested in the hiring process to ensure that
potential employees meet the requirements and possess the skills and abilities to do the job

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