These are sample MCQ's, MAY OR MAY NOT

appear in the examination

Q=QU
ESTIO
N question_description
A=AN
SWER answer_description

Q Quality also can be looked at in terms of user satisfaction which includes

A a) A compliant product
A b) Good quality output
A c) Delivery within budget and schedule
A d) All of the mentioned
According to Pareto’s principle, x% of defects can be traced to y% of all causes.
Q What are the values of x and y?
A a) 60, 40
A b) 70, 30
A c) 80, 20
A d) No such principle exists
Q What is Six Sigma?
A a) It is the most widely used strategy for statistical quality assurance
A b) The “Six Sigma” refers to six standard deviations
c) It is the most widely used strategy for statistical quality assurance AND The
A “Six Sigma” refers to six standard deviations
d) A Formal Technical Review(FTR) guideline for quality walkthrough or
A inspection
Q Which of the following is not a core step of Six Sigma?
A a) Define
A b) Control
A c) Measure
A d) Analyse
Q Which of the following is correct for TQM?
A a) Quality strategy in TQM emanates from top
A b) TQM is a static process
A c) It is a management approach to short-term success through customer
A d) It is used to improve processes not products
Q Which part in quality management is the critical part?
A a) Process thinking
A b) Performance measurement
A c) Customer’s view
A d) Systematic approach
 Which of the following is correct option for given statements about TQM?
Statement 1: Design of the formal system is a one time effort.
Q Statement 2: TQM is a management philosophy
A a) F, F
A b) F, T
A c) T, T
A d) T, F
Q What is included in the quality assessment in TQM?
A a) Strategic quality planning
A b) Management of process quality
A c) Quality and operational results
A d) Information and analysis
Q Which factor is the basis of Decision making in TQM?
A a) Facts only
A b) Opinions only
A c) Facts and opinions both
A d) Neither facts nor opinions
Q What is the primary focus of the quality management system?
A a) Customer focus
A b) Engagement of people
A c) Process approach
A d) Improvement
Q What is not true for the quality system requirements?
A a) Generic
A b) Depends upon size of organisation
A c) Independent of type of organisation
A d) Applicable to any organisation
Q What is not true for the quality system requirements?
A a) Generic
A b) Depends upon size of organisation
A c) Independent of type of organisation
A d) Applicable to any organisation
Q What is quality control?
A a) Process of recognition of entire manufacturing process
A b) Concerned with the integration of all the efforts in organisation
A c) Detection of defects in a product
A d) Minimization of material level
Q QFD stands for ______________
A Quantity for deployment
A Quality for deployment
A Quality function deployment
A Quality for decision
Q elements of quality management system are ______________
A organizational structure
A responsibilities
A procedures
A all the three (not sure)
Q Based on his 14 Points, Deming is a strong proponent of ______________
A inspection at the end of the production process
A an increase in numerical quotas to boost productivity
A looking for the cheapest supplier
A training and knowledge
According to Deming most of the problems are related to systems and it is the
Q responsibility of the management to improve the systems
A correct
A correct to some extent
A correct to great extent
A Taguchi
A maturity model can be used as a benchmark for comparison and as an aid to
Q understanding
A TRUE
A FALSE
A depends
A can't say
Q Identify the cost not likely to reduce as a result of better quality.
A Maintenance costs
A Inspection costs
A Scrap costs
A Warranty and service costs
Quality management includes forming and directing a team of people to
achieve a qualitative goal within an effective cost and time frame that results
Q in ______________
A a project completed in shortest possible time.
A a product or service that conforms to the required specifications.
A an award-winning product that brings public recognition to the project
A an innovative project that establishes qualification of the project team
establishing measurements based on customer needs for optimizing product
Q design is known as ______________
A Quality planning
A quality improvement
A quality control
A Quality planning (Actual answer is Quality planning roadmap)
The taste of burgers across all McDonald outlets should be same. This is an
Q example of ______________.
A Sensory critical to quality Characteristic
A Physical critical to Quality Characteristic
A Time Orientation critical to Quality Characteristic
A None of the above
Q _____________ is not a process tools for TQM systems
A process flow analysis
A histograms
A plier
A control charts
Q Inspection, scrap, and repair are examples of ______________
A internal costs
A external costs
A costs of dissatisfaction
A societal costs
Q Customers are primarily concerned with ______________
A Communication, courtesy, and credibility of the sales person
A Communication, responsiveness, and cleverness of the sales person
A Competence, courtesy, and security of the sales person
A Competence, responsiveness, and reliability of the sales person
Q Assured quality is necessary for building customer confidence.
A correct
A correct to some extent
A correct to great extent
A incorrect
______________ are the areas that will be covered by the organization's
Q processes
A process areas
A product Areas
A private areas
A preset areas
All of the following costs are likely to decrease as a result of better quality
Q except ______________
A customer dissatisfaction costs
A inspection costs
A maintenance costs
A warranty and service costs
Q Quality is defined by the customer" is
A An unrealistic definition of quality
A A user-based definition of quality
A A manufacturing-based definition of quality
A A product-based definition of quality
Q TQM stands for ______________
A Total Quality Management
A Total Quantity Management
A Total Qualitative Management
A To question management
After E.deming, who is considered to have the greatest impact in quality
Q management?
A Kauro Ishikawa
A Joseph M. Juran
A W.E. Deming
A Genichi Tagucchi
Q Quality practices must be carried out ______________
A at the start of the project
A throuout the life of the project
A no neeed to carry out quality practices
A at the end of the project